Hollymere House Care Home

72 Crewe Road, Haslington, Crewe CW1 5QZ
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9.9 134 Reviews
  • Hollymere House Care Home, Crewe
Located within Haslington, a beautiful part of Cheshire, Hollymere House Care Home offers personalised residential and nursing care to older people.

In the welcoming and purpose-built home, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The bright, comfortable bedrooms are easily accessible by wheelchair and the landscaped garden is a tranquil spot for residents to take friends and relatives, or relax by themselves on a sunny day.

Hollymere House also offers range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents.

With a focus on personalised care, the team take the time to get to know each resident, learning about their backgrounds as well as the things they enjoy. This equips them with the knowledge to not only meet their care needs but also offer activities and events to keep them engaged and enjoying each day. Understanding the importance of social connection, Hollymere House promotes time spent with other residents, loved ones and the wider community too.

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Care Provided by Hollymere House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lindsay Hulme (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Hollymere House Care Home Reviews (134)

Total of 134, showing 21-40
9.9

Hollymere House Care Home has a Review Score of 9.9 (9.915) out of 10, based on 37 reviews in the last 2 years. Over all time Hollymere House Care Home has 134 reviews.

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  • 102
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Review from Gillian T (Respite Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff excellent, nothing too much trouble for them. No complaints whatsoever. I was end-of-life, bedbound when I came to Hollymere, and because of the good care I have been given by the staff at Hollymere. I am now being assessed for going home. I will come and visit the home once or twice a week
to back up the excellent care I have been given.

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Review from Elsie J (Wife of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff first class, everyone is really good. All nurses first class.

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Review from L W (Granddaughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved into Hollymere House Care Home for palliative end-of-life care. She has settled straight in with no issues. Staff are friendly and always on hand to help in any way possible and go above and beyond. My nan can be a fussy eater and the kitchen always caters to what she asks for, not the
set menu. Staff always make you feel welcome, offering a brew and a smile.

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Review from J C (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my dad is receiving is above and beyond exceptional. The staff are social and nothing is too much trouble for any of them. Very approachable, nice home. I can fully recommend this home. I'd give it a 5-star all day long.

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Review from M O (Son of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

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Review from C T (Son of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has lived at Hollymere House since 2018 after he was discharged from hospital after a massive stroke. The staff have been great with Dad and our family. It was obviously very challenging during Covid but the staff did all they could for residents and families.

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Review from J D (Daughter of Resident) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful end-of-life care for my dad in a lovely well kept and clean home.

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Review from Jocelyn M (Wife of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hollymere House Care Home has been exceptionally kind and professional to my husband. All the care members are very kind, pleasant and attentive. I would very much recommend Hollymere. Thank you.

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Review from Rachel H (Niece of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, clarity and kindness shown to my aunt was brilliant. Staff always demonstrated compassion and supported us all at a very difficult time. Thank you.

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Review from Ann N (Friend of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hollymere House Care Home is one of the best care homes I've been into. It is bright, airy and clean and the staff are kind caring and efficient. I am so pleased that my friend was transferred to this facility. Thank you all for being so caring.

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Review from S O (Daughter of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Five stars for Hollymere House Care Home. My mother has only been at Hollymere for three weeks but we have already found standards to be excellent in every way. My mother is settling in really well with kindness, care and individual attention to every detail shown to her by all members of staff. She
appears to be very happy, contented and having fun!

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Review from D H (Son of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional and caring staff. Full of compassion.
A lovely last few weeks on earth in their care for my mother.
I thank them all from the bottom of my heart.

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Review from M S (Daughter of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eternal heartfelt thanks for all the staff at Hollymere House Care Home who cared for my dad.
He was looked after very well, I was always kept informed and felt he was safe at Hollymere House Care Home. Thank you so much.

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Review from P R (Wife of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the stay. Staff have been great.

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Review from M O (Daughter of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hollymere House Care Home has a wonderful caring environment. All the staff are so caring and friendly. The staff makes is a very homely and family place. The cleanliness and hygiene is outstanding to the building and patient care.

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Review from D R (Husband of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A most caring comfortable and secure nursing home. Excellent staff. I could not have wished for my wife to have better care. Well done Hollymere House Care Home.

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Review from E J (Next of Kin) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative sometimes finds it hard to differentiate between staff and sometimes can't understand what is being said to her and thinks they can't understand her.
She thinks the home (her room as she can't get out of bed) is clean and nice.
As a relative, I find the staff very helpful and approachable.

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Review from A L (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff work hard caring for Mum and are always cheerful. The activities provided are excellent and Mum is encouraged and helped to take part. Mum is safe and well looked after here.

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Review from Andrew R (Son of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super staff, caring, professional, friendly, and very kind to parents and relatives. Home environment is excellent, lovely room with an ensuite.
Would happily recommend this place.

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Review from D E (Son of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial meeting with care home manager to the current date the residential and nursing care has been excellent in helping Mum to recover from her health and mobility issues. Thankfully Mum is up and about mixing with the other residents - thank you. It's been a great team effort.

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Hollymere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Hollymere House Care Home is calculated as follows: ( (400 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 433 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hollymere House Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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