Hollymere House Care Home

72 Crewe Road, Haslington, Crewe CW1 5QZ
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9.9 134 Reviews
  • Hollymere House Care Home, Crewe
Located within Haslington, a beautiful part of Cheshire, Hollymere House Care Home offers personalised residential and nursing care to older people.

In the welcoming and purpose-built home, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The bright, comfortable bedrooms are easily accessible by wheelchair and the landscaped garden is a tranquil spot for residents to take friends and relatives, or relax by themselves on a sunny day.

Hollymere House also offers range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents.

With a focus on personalised care, the team take the time to get to know each resident, learning about their backgrounds as well as the things they enjoy. This equips them with the knowledge to not only meet their care needs but also offer activities and events to keep them engaged and enjoying each day. Understanding the importance of social connection, Hollymere House promotes time spent with other residents, loved ones and the wider community too.

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Care Provided by Hollymere House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lindsay Hulme (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Hollymere House Care Home Reviews (134)

Total of 134, showing 61-80
9.9

Hollymere House Care Home has a Review Score of 9.9 (9.915) out of 10, based on 37 reviews in the last 2 years. Over all time Hollymere House Care Home has 134 reviews.

Overall Experience

  • 102
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Date Published

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Review from Paul L (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Took a while for mother to settle in but then joined in with the activities provided. The staff were very supportive and did their best to care for the residents. I have no complaints whatsoever and would not hesitate to recommend Hollymere to anyone.

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Review from C C (Daughter-in-law of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt it was very expensive, especially when being charged the full amount when mum spent several weeks in hospital. The staff were always helpful and friendly, and mum was always kept clean and comfortable. Mum told us that she enjoyed the food and she liked all the staff.

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Review from Janet T (Son of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was in Hollymere for a short time for end of life care.


The staff were great, we cannot thank them enough for their care and compassion.


Management should be proud of his team.


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Review from Rachel C (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved to Hollymere from another nursing home after suffering from a brain aneurysm at 64 years old. The difference in her attitude to life, communication skills and appetite is amazing. She is receiving the right care due to the fantastic team listening to us and wanting the best for her. She
is happy and the progress made within 4 weeks brings hope to us all for the future. Hollymere has a warm and friendly environment with lots of activities on offer.

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Review from Ronald M (Son of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always pleasant and accommodating. My mother is well cared for with love and respect. Her room is always clean and tidy and the food looks very good. I have no complaints care and staff very good.

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Review from Brian A (Son of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't speak highly enough of all staff. The care they provide and of the highest I have seen. I feel my mother is safe and secure in their hands and all staff are welcoming. Five stars.

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Review from David L (Friend of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past few years I've visited friends in numerous care homes and this is by far the best.
It is clean and clearly well-managed, has a friendly staff and a pleasant, welcoming atmosphere. My friend expressed himself as more than content to be there and I could see why especially when seeing the
quality of the food.
There are numerous homely things in the corridors too and a lack of meaningless promotional slogans and messages. Full marks.

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Review from David A (Son of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were a family in crisis, with a very poorly 91-year-old mother and needed immediate help.


The manager and his team responded immediately and Mum was in safe and secure hands within 24 hours. Since then a week has passed and she is responding well to the excellent care.


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Review from Sarah (Daughter of Resident) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We live in NZ so finding a home that offers that care we want for my mother was paramount. We moved her from an inappropriate home to Hollymere and from our first visit we were made to feel welcome and part of the Hollymere family. Rooms are bright and airy, open door policy, caring staff, a nurse on
each floor was a deal breaker for us, approachable management and understanding of mothers needs really gave us peace of mind.
If you are looking for a caring residential home for a relative then I would highly recommend Hollymere.

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Review from Jeff D (Son of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 99-year-old mother has now been in Hollymere for over 15 months. My wife or myself visit two or three times per week. As a relative, it is not easy to watch a loved one as they reach the end of their life, but at Hollymere I am confident that my mother is being cared for by dedicated professionals.

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Review from Philip B (Son-in-law of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment she entered Hollymere House she was looked after extremely well and the staff and management couldn't do enough. If I have to go into a care home I would be very happy to live at Hollymere House.

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Review from S C (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a fall early 2017 and was unable to return home. We never thought that she would ever accept living in a care home but she settled quickly into the homely atmosphere in Hollymere House. All the staff are very kind and caring and did a wonderful job of looking after her. Mum also loved the home
cooked food!
We live a distance away and it was a great comfort to know that she was in safe and caring hands until she died peacefully 15 months later.

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Review from John D (Husband of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time my wife has ever been in a home. The experience was very good. The staff were brilliant, very kind and caring.

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Review from P D (Son of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff were very caring and competent. My mother was well looked after and made to feel very welcome and at home.

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Review from Gill B (Daughter of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for at Hollymere House for a short period following a sudden illness. From the moment she arrived, she was treated by staff with respect, dignity and compassion.
Staff and management not only looked after Mum but also the whole family, nothing was too much trouble.
Staff were always
friendly and cheerful.
Thank you for your support during a difficult time.

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Review from Michael S (Respite Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Hollymere House very friendly and efficient and found it the best home. I have used and would use again. Thank you.

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Review from Ken B (Husband of Resident) published on 31 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Manager and staff are extremely efficient, sympathetic and kind to both residents and family. They treated my wife with compassion and care. My family and I would like to thank them for their support at a difficult and sad time. Nothing was too much trouble for them.

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Review from Jane R (Daughter-in-law of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was in Hollymere House for approximately 6 weeks, after living with us for 3 years. She settled straight into the home due to the friendliness and care all the staff showed her. Everyone made her so welcome and they took great care of her. Unfortunately, she has recently died. Again,
the nurse and staff dealt with her death superbly. They laid her out like she was asleep. They did a prayer reading with us and left the bible open and a sprig of lilac on her bedside table. It was really lovely. Can't thank them all enough.

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Review from Eileen A (Sister of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last 12 months, my brother has been in several care homes and I can say Hollymere house is by far one of the best. Both the Manager and the carers have gone out of their way to ensure he feels welcome. Aids, including a new mattress, was made available and nothing seems too much trouble. The
staff were all pleasant and helpful and willing to do whatever is required.

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Review from Rosemary S (Wife of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was nursed for the last 28 hours of his life, in a manner he richly deserved. He was given the best of care, morphine was given as needed, he slept peacefully in a caring environment, with full staff care and support for him and for me during the saddest of times. I rated his care as excellent.

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Hollymere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Hollymere House Care Home is calculated as follows: ( (400 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 433 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hollymere House Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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