Hollymere House Care Home

72 Crewe Road, Haslington, Crewe CW1 5QZ
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9.9 134 Reviews
  • Hollymere House Care Home, Crewe
Located within Haslington, a beautiful part of Cheshire, Hollymere House Care Home offers personalised residential and nursing care to older people.

In the welcoming and purpose-built home, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The bright, comfortable bedrooms are easily accessible by wheelchair and the landscaped garden is a tranquil spot for residents to take friends and relatives, or relax by themselves on a sunny day.

Hollymere House also offers range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents.

With a focus on personalised care, the team take the time to get to know each resident, learning about their backgrounds as well as the things they enjoy. This equips them with the knowledge to not only meet their care needs but also offer activities and events to keep them engaged and enjoying each day. Understanding the importance of social connection, Hollymere House promotes time spent with other residents, loved ones and the wider community too.

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Care Provided by Hollymere House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lindsay Hulme (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Hollymere House Care Home Reviews (134)

Total of 134, showing 81-100
9.9

Hollymere House Care Home has a Review Score of 9.9 (9.915) out of 10, based on 37 reviews in the last 2 years. Over all time Hollymere House Care Home has 134 reviews.

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  • 102
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Review from Anne K (Wife of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, no faults at all. Every member of staff is very friendly. Carers even took time for me when I was upset and that meant a lot to me. The carers, kitchen staff, nurses and the maintenance man all took great care of my husband and he enjoyed the 'banter' with them all. I don't know
what I would have done without their support.

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Review from Paul S (Son of Resident) published on 9 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum was transferred to Hollymere House in mid-April from hospital near Crewe - from our first conversation with the Manager at Hollymere House, the family were so comforted by their caring, knowledgeable and calm approach that we knew Mum's final days would be peaceful and dignified - and they were.


My

wife and I came up from the Midlands a week last Saturday and spent a good while with Mum and would like to say a big thanks to all the team, they were wonderful. The Manager explained on the phone, initially, how such a home sits somewhere in between a hospital and a care home and is able to focus on hospice care, the outcomes of which, whilst predictable, are entirely in the control of the staff to achieve; we understood that and were delighted by the way the Hollymere House team went about it and provided such an environment for Mum


Thanks, once again, for such outstanding care and dedication to Mum - we all appreciated it very much!


Best wishes for the future


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Review from Carolyn C (Granddaughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hollymere House was exceptional in the care of my Grandma, she was only in there a short while as illness took her too soon, they were above and beyond professional kind and caring.

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Review from Angela S (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mum was not in Hollymere House for a lengthy stay, I have only got praise for everyone. Mum, unfortunately, died prematurely and I can only thank everyone for their care, love, compassion in caring for mum's last days. The manager should be very proud of how he runs Hollymere. Thank you.

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Review from Peter H (Son of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was only in Hollymere House for 16 weeks but following an initial reluctance to accept the need to be in a home he soon found himself enjoying the company of residents and staff alike. He has a nice private room and terrific kindness and compassion from everyone at the home both on day and night
shift which I witnessed personally on several occasions.

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Review from Pauline A (Daughter-in-law of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has lived at Hollymere House since August 2017. Last month she became very ill, but thankfully is now recovering. I genuinely believe that had it not been for the excellent care and attention that she received from all the staff at Hollymere, she would not be with us today. Thank you
to all concerned.

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Review from S G (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Hollymere House for the kind and considerate help and support they showed not only to my mother but to my family, especially myself.

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Review from Philip C (Son of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 5 months at the Hollymere House Care Home and has received the utmost care and sympathy by the manager and all staff. Unfortunately, she has just died but the staff were brilliant in showing care not only to my mother but all members of her family. The family are supported knowing that
she was safe and warm and her standard of care and the comfort of her room could not be faulted.

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Review from Maureen A (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff and management.

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Review from Nigel K (Son of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only as Hollymere House for a short time and was given the best care available. He was treated with the utmost care and courtesy and had comfort during his last weeks. When he passed away, he did so with all the dignity he could have. I can not single out any member of staff for specific praise
as every single one was absolutely superb. Hollymere House has its emphasis very much on CARE.

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Review from Pauline F (Sister of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident in this Care Home for 10 months until she passed away on 5th February. During her stay there she was cared for by some wonderful people.
The last days of her life were made comfortable and despite being extremely busy the staff helped the family and they were exceptional in
their care of my sister and their empathy for the relatives.
I would have no hesitation in recommending this care home. Thank you to all the staff.

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Review from Pam C (Sister of Resident) published on 8 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister became unwell and received excellent end of life care.
The staff, even though they were extremely busy and at times short staffed were exceptional. They cared for my sister and afforded her dignity. They looked after the relatives and kept them informed at every stage. I could not praise
them enough.

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Review from Ashley D (Son of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only in the care home for a short period but received brilliant care. The staff were friendly and smiley and nothing was too much hassle. Everyone in their care seemed relaxed and enjoying the facilities. Hollymere House go over and above to create a lovely atmosphere.

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Review from Gordon D (Son of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad needed a caring environment towards the end of his life, having lived in his own home until very recently. Hollymere House Care Home was the most caring home I have come across.


It's all about the staff who were all so kind and caring. It was great that Dad celebrated his 86th birthday at

Hollymere before sadly passing away peacefully towards the end of November. Thank you Hollymere.

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Review from David M (Son-in-law of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were friendly and helpful and my mother-in-law was very comfortable. We will certainly look forward to bringing her into Hollymere for respite again.

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Review from Janet M (Daughter of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Hollymere House for 10 days respite and I am very happy in the way the staff were with her. Mum was happy to be in Hollymere which made me feel confident in leaving her.


I look forward to mum being in Hollymere for respite in the future.


Thank you to the manager.


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Review from J L (Daughter of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to Hollymere House from hospital to spend the last few weeks of his life. From the moment we met the manager we knew he would be well cared for. This is a well-run home with very professional, well-trained staff. They treated Dad with respect and dignity and even made him a cake on his birthday.
We could not have wished for a better place and cannot thank all the staff enough for their kindness and compassion.

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Review from Julie H (Daughter-in-law of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time we walked into the home, we knew straight away this was the right place for my father-in-law to go to. We turned up unannounced. The manager greeted us and showed us around. We could go anywhere we wanted.


The home was clean, fresh and comfortable. Lovely staff, very kind to Dad.


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Review from C C (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum had been a resident of Hollymere in January 2015. She settled in well and made friends and enjoyed the social activities. When she became more feeble the care she received was excellent. All the staff show compassion and understanding whatever the situation.

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Review from Sheila S (Wife of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident for three years until mid-August when he passed away.
Three years ago he was given 48hours to live and was transferred from hospital to the care home. I think that the care given to him was the reason he lived for so long. The staff never hurried or cut corners, even during
the long deterioration.
He was treated with dignity and compassion at all times. Many thanks to all the staff, I will never forget you.

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Hollymere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Hollymere House Care Home is calculated as follows: ( (400 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 433 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hollymere House Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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