Hollymere House Care Home

72 Crewe Road, Haslington, Crewe CW1 5QZ
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9.9 134 Reviews
  • Hollymere House Care Home, Crewe
Located within Haslington, a beautiful part of Cheshire, Hollymere House Care Home offers personalised residential and nursing care to older people.

In the welcoming and purpose-built home, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The bright, comfortable bedrooms are easily accessible by wheelchair and the landscaped garden is a tranquil spot for residents to take friends and relatives, or relax by themselves on a sunny day.

Hollymere House also offers range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents.

With a focus on personalised care, the team take the time to get to know each resident, learning about their backgrounds as well as the things they enjoy. This equips them with the knowledge to not only meet their care needs but also offer activities and events to keep them engaged and enjoying each day. Understanding the importance of social connection, Hollymere House promotes time spent with other residents, loved ones and the wider community too.

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Care Provided by Hollymere House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lindsay Hulme (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Hollymere House Care Home Reviews (134)

Total of 134, showing 121-134
9.9

Hollymere House Care Home has a Review Score of 9.9 (9.915) out of 10, based on 37 reviews in the last 2 years. Over all time Hollymere House Care Home has 134 reviews.

Overall Experience

  • 102
  • 30
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Date Published

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Review from Jon H (Son of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the care home for 12 months and he has improved since he went to Hollymere. The staff are friendly and helpful, always having banter with my dad. The food is good and although there are slight issues with understaffing, it's an excellent environment overall.

Reply from HC-One, Careline Team at Hollymere House Care Home

Thank you for your feedback. I am delighted to note that you are pleased with the care that your father receives, it is appreciated by all of our care home team members to know that your father is happy and comfortable with the care provided at Hollymere House. I wish to reassure you that our staffing levels are regularly reviewed in line with resident's dependency requirements to ensure that we are in a position to meet the care needs of our residents in a kind and dignified manner. We have recruited into all vacancies and you will be seeing some new faces joining our team in the very near future.


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Review from Doreen M (Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care is good. I am checked regularly and competently by the nurse. I would like carers to spend more time carrying out care but appreciate staffing levels and patient levels.

Reply from HC-One, Careline Team at Hollymere House Care Home

Thank you for your feedback. I am delighted to note that you are pleased with the care you receive. It is appreciated by all of our care home team members to know that you are happy and comfortable at Hollymere House. I wish to reassure you that our staffing levels are regularly reviewed in line with Resident's dependency requirements to ensure that we are in a position to meet the care needs of our Residents in a kind and dignified manner.


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Review from Stanely B (Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my wife is of the best. The staff are wonderful, nothing is too much trouble for them. I have no reservations about the home, the staff, or the care my wife receives.

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Review from Jean B (Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the program on the TV that I saw last week and heard it's terrible. This home is top home compared to them. I feel like I'm in my own home, able to do anything, ask for anything and have freedom of doing things and my voice can be heard. If I asked for something or wanted anything special they
will do it for me. My daughter picked Hollymere House Care Home for me and she said it's the best. I've been here nearly 6 years, when I arrived at Hollymere House Care Home I was very poorly, bedbound, malnourished but now I am as I consider, independent...I am recommending this home to anyone.

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Review from K C (Regular Volunteer) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff in the care home work extremely hard. Lot's of daily situations can cause them to be rushed for time but makes sure all care needs are met and each resident's individual needs are met. Lovely new manager, very approachable and lets the staff know how thanked they are for all their hard work.

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Review from Susan B (Daughter of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the standard of care in every respect that my mother is receiving at Hollymere. The staff are very caring and friendly. My mother is very content and relaxed at Hollymere, and she receives excellent treatment.

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Review from M B (Wife of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The new manager is excellent. He is easy to talk to, listens and looks into anything you ask for to make sure you are happy and the resident is too. The staff are lovley, very caring and the nursing is excellent. I am confident my husband is receiving good care and attention.

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Review from Renee A (Daughter of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff treat my mother with great care and dignity. The nursing staff are very professional and always keep me informed of any changes to my mother's health. Nothing is too much trouble and everyone is very caring, very pleasant and cheerful - so pleased I was able to secure a place
for my mother. Can't thank everyone enough for their kindness.

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Review from Angela M (Daughter of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was in Hollymere House from March 16 - July16, when she died. The staff were all kind, caring and compassionate, in particular, a nurse and a recently appointed manager. They kept me informed regarding mums situation during the week when I was unable to visit as I live 150+ miles away. My only concern
would be that sometimes the shortage of staff as mum would have to wait to go to the toilet and the general cleaning. The resident's kitchen was a DISGRACE. I did take this up (in the comments book) and mentioned to the manager when mum died. Also, I felt her room was not always clean. Bathrooms need updating. Care, however, is the priority and this is good.

Reply from HC-One, Careline Team at Hollymere House Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Thank you for your lovely comments regarding our kind, caring and compassionate team at Hollymere House, we pride ourselves in delivering the kindest care to all who reside in our homes. Please accept my sincere condolences on your recent bereavement. Regarding your comments that at times you found the standards of cleanliness to be unsatisfactory, please accept my apologies for these shortfalls and be reassured that we have been actively recruiting for permanent staff team.


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Review from Elizabeth H (Daughter of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed with the level of care here at Hollymere. Nothing is too much trouble. Mum has fallen and the level of care and consideration were given to her has been exemplary. I have visited at different times of the day to check how mum is but to also confirm that she has good care. The open
door policy is brilliant and everything here is well organised and I do have to say that everyone whenever I have called in has been working hard. It's always busy but the care and attention that other residents also receive are heartening to see. It is a credit to the manager here he is always checking that everything is running smoothly and efficiently. I would recommend the home to anyone.

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Review from Celia Jill C (Daughter of Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been a resident of Hollymere Nursing Home at Halsington Cheshire since February 2015. Once she became accustomed to the routine of the home and the staff became familiar to her, she settled in very well. The staff know what she liked to wear, where she wanted to sit and she enjoyed having
a bath and her hair done. Since January 2016 Mum has been very poorly on numerous occasions and is now much weaker. The carers are all so kind to both mum and myself, if we need anything they will do it for us. When the carers are on duty either upstairs or downstairs they will come in mums room for a word or two and she responds to them sometimes better than to me.

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Review from Christina B (Granddaughter of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service in all areas.

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Review from Jill C (Daughter of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum enjoys her stay at Hollymere especially in the lounge next to her friend. She always enjoys her food. She enjoys the concerts and bingo. The staff take good care of her needs.

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Review from Vivien A (Regular Volunteer) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a PAT volunteer I am always made most welcome by management and staff and the residents are mostly content and happy.

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Hollymere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Hollymere House Care Home is calculated as follows: ( (400 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 433 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hollymere House Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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