Cypress Court Care Home

Broad Street, Crewe CW1 3DH
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8.5 23 Reviews
  • Cypress Court Care Home, Crewe
Cypress Court is a privately owned care home offering a wide range of care including residential, nursing, respite, palliative and intermediate care.

There is a comfortable lounge where residents can relax, enjoying both socialisation and quiet time alike. The menu will be nutritional and varied, and all food can be enjoyed in the spacious dining area. Treats and snacks are also served throughout the day.

A garden is available for residents to enjoy some outside time, and there will be a range of activities for residents to engage with.

The professional team are dedicated to providing the best possible care for all residents, with the health and wellbeing of each resident their top priority. Care plans will be individualised and focused on the specific requirements of each resident.

The home is close to local shops and amenities and is easily accessible by public transport.

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Care Provided by Cypress Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Bethuel Xaba (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cypress Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cypress Court Care Home Reviews (23)

Total of 23, showing 1-20
8.5

Cypress Court Care Home has a Review Score of 8.5 (8.521) out of 10, based on 6 reviews in the last 2 years. Over all time Cypress Court Care Home has 23 reviews.

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17

Review from D H (Son of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always exceed our expectations with regard to the care of our mother. Nothing is too much trouble for the staff, all are friendly and attentive to our mother's daily needs. She's happy and we are extremely happy. 10/10.

Reply from Ged Rabinowitz, Admin at Cypress Court Care Home

We're thrilled to hear that our team consistently exceeds your expectations in caring for your mother. Providing excellent and compassionate service is our top priority, and we're grateful for your kind words and the opportunity to contribute to her happiness. Thank you for the positive feedback!


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Review from G H (Nephew of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cypress Court did an incredible job with my aunt, they provided the most wonderful care. The team at Cypress have such a nice caring, responsive and warm attitude, I could not recommend them more highly. With the manager at the helm, this place should be rated number one in the industry
and thanks to making sure everything is taken care of.

Reply from Ged Rabinowitz, Admin at Cypress Court Care Home

Thanks for your lovely words your aunt was a wonderful woman and she will be sorely missed by all of us at the home and by the wider community.


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Review from J S (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very settled here and seems content with all the staff who do a brilliant job.

Reply from Ged Rabinowitz, Admin at Cypress Court Care Home

Thanks for your warm words, it is greatly appreciated, at Cypress Court we strive to provide a warm and welcoming environment for all of our residents.


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Review from Dennis D (Brother of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your care for my sister has been second to none.

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Review from E B (Friend of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were very kind and caring and helped in any and every way they could. It always felt a very safe environment to be in.
My contact with the home could not move from his bed to anywhere without a lot of help which the staff very generously gave but he is a very intelligent man who needs
stimulation. Most of the activities he couldn't get to.
Several of the categories below I have no information on and therefore can't really comment on.

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Review from Len A (Husband of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife loves it at Cypress Court Care Home and she is well-liked by all. The staff are kind and nothing is too hard. The building is always clean and tidy.

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Review from Karen B (Daughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is absolutely lovely. Mum passed away in 2020. She was able to pass with dignity and compassion; the staff cared for her with great empathy; I will always remember that.
The staff kept me well informed and I was able to see Mum. Mum's final journey was from Cypress Court, and it was lovely
to see all staff say goodbye, so thank you and keep up the good work.

Reply from Olivia Shields, Marketing Assistant at Cypress Court Care Home

Thank you, Karen, for your kind comments about our care team. We appreciate you taking the time to leave feedback for Cypress Court Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. If there is anything more we can do, please do not hesitate to reach out.


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Review from Jane T (Wife of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband arrived at Cypress Court six weeks ago and has had wonderful care. He is coming to the end of his life and I am so grateful he is in this wonderful caring atmosphere.

Reply from Olivia Shields, Marketing Assistant at Cypress Court Care Home

Thank you, Jane, for your comments about your recent experience at Cypress Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Caroline K (Daughter of Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff have shown such compassion, care, friendliness and humour. Knowing that they care makes a huge difference and gives peace of mind when you need it most. I can't thank them enough for taking the time to support both my mum and I, whilst ensuring my dad is pain-free, comfortable and
keeps his dignity. A brilliant team, thank you.

Reply from Olivia Shields, Marketing Assistant at Cypress Court Care Home

Thank you, Caroline, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a wonderful day.


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Review from M H (Granddaughter of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was well supported at the home; the staff supported her to return back to her own home. My grandad is enjoying his time in the home; he said that the staff always do their best for him.

Reply from Olivia Shields, Marketing Assistant at Cypress Court Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive. Have a wonderful day.


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Review from Y C (Sister of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this home are very caring. When asked to do something for my brother it is done with kindness and patience and efficiency. If we have any problems they have been talked through and sorted out immediately. Some of the carers in this home have gone above and beyond their duty of care and
feel more like friends to my brother. The handyman service at the home is excellent and nothing is too much trouble for them. Very helpful.

Reply from Olivia Shields, Marketing Assistant at Cypress Court Care Home

Thank you for your comments about your recent experience at Cypress Court Care Home. Our residents’ wellbeing is always our main priority and it is great to hear that you are so pleased with the quality of our care.


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Review from D B (Son of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have not been able to visit my mother due to the COVID-19 shielding policy but family and I have spoken to her via phone calls and mother is quite happy. The staff has handled the shielding policies very professionally. The use of Facebook is a good idea and helps us to see how mother, fellow residents,
and staff are coping at this difficult time.

Reply from Olivia Shields, Marketing Assistant at Cypress Court Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Cypress Court Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from G G (Wife of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely satisfied with the care that my husband has at Cypress Court. All of the staff are very kind and courteous and go out of their way to keep the residents happy. He thoroughly enjoys all of his meals and the extra little treats during the day. The staff is always jolly and cheerful and
the atmosphere in the home very relaxed. All the staff work extremely hard.

Reply from Olivia Shields, Marketing Assistant at Cypress Court Care Home

Thank you for letting us know how we are doing at Cypress Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from A G (Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I suffer a mental illness and being in this home has definitely helped me.

Reply from Olivia Shields, Marketing Assistant at Cypress Court Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from G C (Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care staff; very helpful and pleasant.

Reply from Olivia Shields, Marketing Assistant at Cypress Court Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from S S (Wife of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Weak management, some staff not doing their jobs properly, fees too high for the care provided.

Reply from Olivia Shields, Marketing Assistant at Cypress Court Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.


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Review from M M (Daughter of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and friendly and have provided and continue to provide excellent care for my father. They have taken the time to get to know him and understand his likes and dislikes well and he has settled down well. He particularly enjoys the social activities and is encouraged to join in as
much as possible which is lovely as he was on his own at home before.

Reply from Olivia Shields, Marketing Assistant at Cypress Court Care Home

Thank you, M M, for your positive feedback towards Cypress Court Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Father has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Review from Peter M (Brother of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After 12 months in another nursing home, it is like going from a 1 star to a 4 star. I am much more relaxed about my brother's welfare as are the rest of the family. I suppose no nursing home is 100%, but Cypress Court is far and away the best for my brother.

Reply from Ronnie Cavanagh, Marketing at Cypress Court Care Home

Thank you, Peter, for letting us know how we are doing at Cypress Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Katherine D (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are happy with my father's care. He is kept clean, safe and the food is of a good standard. Whenever we visit, he is sat alone in silence in his room. We would like for someone to switch his TV or radio on each morning. Occasionally, we have to ask to have his hair cut. Otherwise, we are
happy with the standard of care provided.

Reply from Ronnie Cavanagh, Marketing at Cypress Court Care Home

Thank you, Katherine, for your comments about your recent experience at Cypress Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from M K (Sister of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in this care home for almost seven years.
He has a progressive illness and has deteriorated greatly over that time.
I really cannot complain about his care at all and the staff are very kind.

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Current Review Score: 8.5 (8.521)

Overview of Review Score

The Review Score of 8.5 (8.521) out of 10 for Cypress Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.429 for Cypress Court Care Home is calculated as follows: ( (40 Excellents x 5) + (22 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 70 Ratings = 4.429

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.092 Points relating to the number of positive Reviews for Cypress Court Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 6 Positive Reviews ÷ 12.2 = 0.492

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Bethuel

Bethuel Xaba

Job Title: Home Manager at Cypress Court Care Home, Crewe

Joined: 2018

“I always wanted to care for older people. I am goal oriented and like a good challenge.”


Bethuel has worked at Cypress Court since 2008, and has worked his way up through roles to becoming Home Manager in 2018. With a passion for nursing and care, Bethuel has dedicated his working career to caring for the elderly, and loves to face the challenges his job brings him.


Why did you decide to join Four Seasons Health Care?
My passion is to care for elderly people. I particularly like to work for Four Seasons because it has a good documentation process for the residents. There are also good documents for completing the audits and it has different departments, all of which are very supportive.

What do you enjoy most about your job?
I like my role because it is always challenging, and it has a range of goals that I need to achieve. I also like to care for people who are unable to look after themselves due to their ill health.


What are your favourite hobbies and pastimes?
I like watching football, my favourite team is Liverpool FC and I like listening to music.


Are there any highlights in your career you are particularly proud of?
Yes, I'm proud that the staff at Cypress Court worked as a team to turn the home around in relation to quality, meaning we could return to our normal ways of working within 4-5 months.


What do you feel is your biggest achievement outside of your career?
My biggest achievement outside of my career was to send my children to private schools in South Africa before they came to join me in the UK, so that they won’t struggle to communicate with other children in the UK.


What are your Qualifications?
I have a degree in General Nursing, Midwifery, Mental Health Nursing and Community Health Science and graduated in 1994. I started working in the care industry as a nurse in a care home for 4 years (2004-2008) before I joined Cypress Court in August 2008 working as a Nurse. Since then I worked as a the Clinical Lead for the home in 2014-2015, the Deputy Manager in 2016 and in 2018 I was promoted to be Home Manager for Cypress Court.


What top tips would you give someone when looking for the right care home?
I would advise the people to check the home’s most recent CQC Report, and ask for information such as routines, and the staffing levels for the home to familiarise themselves with how the home works.


Frequently Asked Questions about Cypress Court Care Home

What types of Care is Cypress Court Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cypress Court Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Cypress Court Care Home have?

There are 57 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Cypress Court Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Cypress Court Care Home to the centre of Crewe?

0.2 mile(s) as the crow flies, distance by road may be significantly further.