Cypress Court Care Home has a Review Score of 8.5 (8.521) out of 10, based on 6 reviews in the last 2 years. Over all time Cypress Court Care Home has 23 reviews.
Review from Pamela N (Daughter of Resident) published on 23 February 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lenny M (Resident) assisted by family/friend published on 5 September 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P L (Regular Volunteer) published on 29 January 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.5 (8.521) out of 10 for Cypress Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.429 for Cypress Court Care Home is calculated as follows: ( (40 Excellents x 5) + (22 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 70 Ratings = 4.429
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.092 Points relating to the number of positive Reviews for Cypress Court Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 6 Positive Reviews ÷ 12.2 = 0.492
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Oct 2023
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Job Title: Home Manager at Cypress Court Care Home, Crewe
Joined: 2018
“I always wanted to care for older people. I am goal oriented and like a good challenge.”
Bethuel has worked at Cypress Court since 2008, and has worked his way up through roles to becoming Home Manager in 2018. With a passion for nursing and care, Bethuel has dedicated his working career to caring for the elderly, and loves to face the challenges his job brings him.
Why did you decide to join Four Seasons Health Care?
My passion is to care for elderly people. I particularly like to work for Four Seasons because it has a good documentation process for the residents. There are also good documents for completing the audits and it has different departments, all of which are very supportive.
What do you enjoy most about your job?
I like my role because it is always challenging, and it has a range of goals that I need to achieve. I also like to care for people who are unable to look after themselves due to their ill health.
What are your favourite hobbies and pastimes?
I like watching football, my favourite team is Liverpool FC and I like listening to music.
Are there any highlights in your career you are particularly proud of?
Yes, I'm proud that the staff at Cypress Court worked as a team to turn the home around in relation to quality, meaning we could return to our normal ways of working within 4-5 months.
What do you feel is your biggest achievement outside of your career?
My biggest achievement outside of my career was to send my children to private schools in South Africa before they came to join me in the UK, so that they won’t struggle to communicate with other children in the UK.
What are your Qualifications?
I have a degree in General Nursing, Midwifery, Mental Health Nursing and Community Health Science and graduated in 1994. I started working in the care industry as a nurse in a care home for 4 years (2004-2008) before I joined Cypress Court in August 2008 working as a Nurse. Since then I worked as a the Clinical Lead for the home in 2014-2015, the Deputy Manager in 2016 and in 2018 I was promoted to be Home Manager for Cypress Court.
What top tips would you give someone when looking for the right care home?
I would advise the people to check the home’s most recent CQC Report, and ask for information such as routines, and the staffing levels for the home to familiarise themselves with how the home works.
