Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
No restriction on visiting hours.
On site parking available.
Birch Heath Lodge has a Review Score of 8.6 (8.583) out of 10, based on 4 reviews in the last 2 years. Over all time Birch Heath Lodge has 34 reviews.
Review from Kate D (Daughter of Resident) published on 23 January 2025
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Reply from Helen Chesters, Home Manager at Birch Heath Lodge
Thank you kindly for your review, I am pleased that your experience of Birch Heath Lodge was a positive one, despite the difficult circumstances. It was a pleasure to meet your family and thank you for trusting us with the care of your mother.
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Review from John G (Son of Resident) published on 14 November 2024
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Reply from Helen Chesters, Home Manager at Birch Heath Lodge
Thank you for your feedback. I am pleased that you appear generally happy with your mother's care at Birch Heath Lodge. I would like to encourage you to come and have a chat with me to discuss how I can resolve the issues you have raised. We appreciate all feedback as this helps us to improve the service we offer.
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Review from S T (Daughter of Resident) published on 6 November 2024
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Reply from Helen Chesters, Home Manager at Birch Heath Lodge
Thank you for your kind review, I am pleased that you rate our care and kindness so highly, I am proud of the staff team and how hard they work to support our residents. It is lovely to hear that your father enjoys the meals provided at Birch Heath Lodge, our chef works hard to provide appetising meals that suit each individual person's tastes.
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Review from Dawn J (Niece of Resident) published on 24 July 2023
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Review from Howard W (Cousin of Resident) published on 23 March 2023
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Review from Peter T (Son of Resident) published on 10 February 2023
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Review from Susan M (Daughter of Resident) published on 7 February 2023
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Review from David W (Son of Resident) published on 27 September 2022
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Review from Diane S (Daughter of Resident) published on 31 May 2022
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Review from H O (Wife of Resident) published on 17 May 2022
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Review from J F (Wife of Resident) published on 21 March 2022
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Review from C A (Husband of Resident) published on 13 July 2021
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Review from John D (Son of Resident) published on 14 June 2021
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My Dad had his own room, which was spotlessly clean and 24/7 highly professional and qualified staff. I want to give a special shout-out to the carer who looked after him the most. She is a mixture of pure professionalism and genuine compassion, and who cares about both the mental and physical wellbeing. She raised my Dad's spirits with a genuine compassion and he is now able to return home. If he needs to return to a care home full-time, I will immediately call the manager. Care homes come with a worrying pre-conception. Birch Heath changes that. A+
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Review from Paula P (Sister of Resident) published on 22 March 2021
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Review from Michael F (Grandson of Resident) published on 4 September 2020
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Reply from Carol McMillan, Care Manager at Birch Heath Lodge
Thank you for your kind review. It means so much to the staff at Birch Heath Lodge that their hard work is recognised.
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Review from C T (Son of Resident) published on 17 August 2020
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Reply from Carol McMillan, Care Manager at Birch Heath Lodge
Thank you for your kind review, it means a lot to the staff that their hard work and dedication is recognised.
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Review from J P (Friend of Resident) published on 26 March 2020
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Review from J F (Resident) published on 24 September 2019
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Review from Susan V (Daughter of Resident) published on 15 July 2019
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Review from M W (Sister of Resident) published on 15 July 2019
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The Review Score of 8.6 (8.583) out of 10 for Birch Heath Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.682 for Birch Heath Lodge is calculated as follows: ( (32 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 44 Ratings = 4.682
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.901 Points relating to the number of positive Reviews for Birch Heath Lodge is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 4 Positive Reviews ÷ 7.6 = 0.526
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Mar 2023
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Job Title: Home Manager
Hello, my name is Helen. I am a registered nurse and the Home Manager at Birch Heath Lodge. I am proud of my team and how hard they work to provide our residents with the best quality of life.