Birch Heath Lodge

Birch Heath Lane, Christleton, Chester CH3 7AP
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8.6 34 Reviews
  • Birch Heath Lodge, Chester
Birch Heath Lodge is situated in the picturesque village of Christleton and is a short drive from Chester. The home is registered to provide care for up to 36 residents, for residential care, nursing care and Learning Difficulties.

Christleton proves to be a popular residential care setting, with easy access to the town centre whilst being able to enjoy the natural beauty of the surrounding countryside.

Birch Heath Lodge has three lounges, a dining area and a conservatory which leads out to the lovely gardens. Residents can now also relax in the home's new study.

Care provider Maria Mallaband are well-known for a growing portfolio of luxury accommodation, dedicated to being adaptable to personal circumstance and to provide access to any necessary health expertise from a homely and comfortable environment.

Why not come along and meet the team at Birch Heath, you will always receive a warm welcome?

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Care Provided by Birch Heath Lodge

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Helen Chesters (Care Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (2)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1850
    • Last Refurbishment: 1999
    • Number of floors: 2

Funding & Fees Guide for Birch Heath Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,402
    • Self-Funded Residential Dementia Care from £1,402
    • Self-Funded Nursing Care from £1,715

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Birch Heath Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours.


  • Parking

  • On site parking available.


Birch Heath Lodge Reviews (34)

Total of 34, showing 1-20
8.6

Birch Heath Lodge has a Review Score of 8.6 (8.583) out of 10, based on 4 reviews in the last 2 years. Over all time Birch Heath Lodge has 34 reviews.

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Review from Kate D (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have hoped for a more caring and comfortable place for our dear mum to spend her final weeks of life. Having come to Birch Heath Lodge with considerable care needs, after two months in hospital, Mum often commented on the welcoming nature and patience of all the staff. We all appreciated
this level of genuine thoughtfulness and professionalism, especially during our final week with Mum when every accommodation was made to make this difficult time much easier and peaceful.

Reply from Helen Chesters, Home Manager at Birch Heath Lodge

Thank you kindly for your review, I am pleased that your experience of Birch Heath Lodge was a positive one, despite the difficult circumstances. It was a pleasure to meet your family and thank you for trusting us with the care of your mother.


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Review from John G (Son of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy mum is in your care, however when we call on mum she is in a wheelchair, not a room chair. We see a lot of different staff, you must have a turn over of people. Also mum does have a good selection of clothes, but seems to be in old clothes and she quite recently has her tea or coffee spilt
down her top. Apart from these minor issues, we are happy with the care you give her.

Reply from Helen Chesters, Home Manager at Birch Heath Lodge

Thank you for your feedback. I am pleased that you appear generally happy with your mother's care at Birch Heath Lodge. I would like to encourage you to come and have a chat with me to discuss how I can resolve the issues you have raised. We appreciate all feedback as this helps us to improve the service we offer.


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Review from S T (Daughter of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been looked after with great care and kindness. Dad really enjoys the food provided.

Reply from Helen Chesters, Home Manager at Birch Heath Lodge

Thank you for your kind review, I am pleased that you rate our care and kindness so highly, I am proud of the staff team and how hard they work to support our residents. It is lovely to hear that your father enjoys the meals provided at Birch Heath Lodge, our chef works hard to provide appetising meals that suit each individual person's tastes.


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Review from Dawn J (Niece of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Birch Heath Lodge Care Home is all about the 'care' in the care home. All the staff are friendly, caring and go out of their way to help. I know I've left my uncle in an exceptional place and feel confident that all his needs with all aspects of care will be met.

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Review from Howard W (Cousin of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my cousin got in Birch Heath Lodge in the final weeks of her life was excellent. The receptionist was always very helpful. The assistant manager kept us updated on her condition. It never seemed any trouble for them to go out of their way to talk to us. One of the nurses was very kind to her
as she wasn't one of the easiest people to deal with.

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Review from Peter T (Son of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge and heartfelt thank you to all the management and staff that looked after my mother, who resided at Birch Health Lodge from 2020 to her passing in January 2023. Without the superb care and love given, I doubt my mother would have lived to the grand old age of 89. I know she was very popular with
both staff and residents, who will miss her greatly as well as myself. Thank you once again, and take care! God Bless you all!

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Review from Susan M (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum stayed at Birch Heath for seven years until she died in March 2022. She was always looked after with consideration and respect, particularly in the last six months of her life when she was poorly. Having visited Mum about three times a week for seven years (apart from lockdown), I got to know
many of the staff who were like family to me and Mum. Thanks.

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Review from David W (Son of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 93 year old father was moved to the home for respite care after as fall at home hospitalised him for about six weeks, during which time he contracted Covid twice.
Je was very frail and confused on arriving at Birch Heath Lodge, but the friendly, caring and professional staff saw to all his needs
and their service saved my sister and myself from stress and worry. They were with him when he died, thank you all.

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Review from Diane S (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Birch Heath Lodge was everything I had hoped to find in a nursing home for my Mum. I wasn’t interested in an ‘all singing/all dancing, mod cons’ home; what I was wanting was to know my Mum was safe, that she was cared for, that she was respected and that she felt happy and that she felt she mattered.
From day 1 this is exactly how it was. Every single member of staff was cheerful, was welcoming, chatted to Mum and shared humour bringing a smile to her face. My Mum was blind and deaf but she felt included at all times and shared with me the giggles she had enjoyed with the staff. The home is spotlessly clean, no smell of urine. It is bright and Mum’s sheets and clothing always immaculate. Sadly my Mum passed away here. In the weeks before the staff were AMAZING, not only with Mum but looking after me too. If you are looking for a dedicated team of staff who genuinely care; this is the home you have been looking for. Thank you to all the staff, I’ll never forget your kindness.

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Review from H O (Wife of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything I expected from a care home.

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Review from J F (Wife of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looked after very well, especially when passing away.

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Review from C A (Husband of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife slipped away peacefully after almost five years in Birch Heath Lodge. To describe the care that my wife received as outstanding does not really do justice to the level of care that she received. The staff are unbelievably caring in all that they do and after a series of management changes, the
home is capably managed by the new manager. Birch Heath is a gem in the nursing home world.

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Review from John D (Son of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team at Birch Heath Lodge are the reason for my Dad's recovery. It's as simple as that. At the age of 88, my Dad had been in and out of hospital for the last five months. After his second and final visit to hospital (fantastic medical teams), the hospital discharged him to Birch
Heath. For me, this was a blessing as he recovered physically and, most importantly, emotionally as he was struggling with the trauma.


My Dad had his own room, which was spotlessly clean and 24/7 highly professional and qualified staff. I want to give a special shout-out to the carer who looked after him the most. She is a mixture of pure professionalism and genuine compassion, and who cares about both the mental and physical wellbeing. She raised my Dad's spirits with a genuine compassion and he is now able to return home. If he needs to return to a care home full-time, I will immediately call the manager. Care homes come with a worrying pre-conception. Birch Heath changes that. A+


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Review from Paula P (Sister of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Short notice respite care, well looked after credit to your nurses and carers. Who as we know work very hard and should be thanked, also the laundry staff nice ironing couldn't do that myself.
Keep maintaining high standards of care, would recommend this home

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Review from Michael F (Grandson of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my grandmother and was delighted with the care she was receiving. The home itself was very clean and the staff were helpful and friendly. My grandmother said that they really looked after her. I also met the manager briefly whilst visiting and she was also helpful and friendly. A lovely home
that is very well run, thank you to all the staff.

Reply from Carol McMillan, Care Manager at Birch Heath Lodge

Thank you for your kind review. It means so much to the staff at Birch Heath Lodge that their hard work is recognised.


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Review from C T (Son of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, overall, our Mums care have generally been very good. We believe a dedicated team.

Reply from Carol McMillan, Care Manager at Birch Heath Lodge

Thank you for your kind review, it means a lot to the staff that their hard work and dedication is recognised.


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Review from J P (Friend of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and empathy shown to my friend by the carers, nursing staff (all staff) was exemplary, this extended to the family and friends,myself included. There is a good atmosphere, perhaps a little dated in decor (I believe the newer part is more modern). I was impressed with all staff I can into contact
with for the caring and helpfulness. The activities I saw I noticed, and speaking to the activity lady, very enthusiastic. I cannot comment on value for money as I cannot compare it with other care homes.

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Review from J F (Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Birch Heath Lodge is in a very pleasant spot - nice garden with plenty of seating. Found staff, (with the exception of a couple of lunchtime assistants who were a little impatient with some residents) extremely pleasant and helpful. Room very nice but mattress not too comfortable. Felt welcome and cared
for.

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Review from Susan V (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Birch Heath Lodge is a light and airy nursing home in pleasant surroundings. The staff are helpful and friendly. There are lots of activities organised. We are kept informed about mum's care. Her room is nicely decorated and is always clean and tidy. The laundry is always nicely presented.

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Review from M W (Sister of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful staff. Good food well cooked and presented.
Any problems are dealt with efficiently.

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Current Review Score: 8.6 (8.583)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 8.6 (8.583) out of 10 for Birch Heath Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Birch Heath Lodge is calculated as follows: ( (32 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 44 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.901 Points relating to the number of positive Reviews for Birch Heath Lodge is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 4 Positive Reviews ÷ 7.6 = 0.526

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Helen

Helen Chesters

Job Title: Home Manager

Hello, my name is Helen. I am a registered nurse and the Home Manager at Birch Heath Lodge. I am proud of my team and how hard they work to provide our residents with the best quality of life.


Frequently Asked Questions about Birch Heath Lodge

What types of Care is Birch Heath Lodge registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Birch Heath Lodge provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Birch Heath Lodge have?

There are 34 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Birch Heath Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birch Heath Lodge to the centre of Chester?

2.3 mile(s) as the crow flies, distance by road may be significantly further.