Birch Heath Lodge

Birch Heath Lane, Christleton, Chester CH3 7AP
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8.6 34 Reviews
  • Birch Heath Lodge, Chester
Birch Heath Lodge is situated in the picturesque village of Christleton and is a short drive from Chester. The home is registered to provide care for up to 36 residents, for residential care, nursing care and Learning Difficulties.

Christleton proves to be a popular residential care setting, with easy access to the town centre whilst being able to enjoy the natural beauty of the surrounding countryside.

Birch Heath Lodge has three lounges, a dining area and a conservatory which leads out to the lovely gardens. Residents can now also relax in the home's new study.

Care provider Maria Mallaband are well-known for a growing portfolio of luxury accommodation, dedicated to being adaptable to personal circumstance and to provide access to any necessary health expertise from a homely and comfortable environment.

Why not come along and meet the team at Birch Heath, you will always receive a warm welcome?

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Care Provided by Birch Heath Lodge

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Helen Chesters (Care Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (2)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1850
    • Last Refurbishment: 1999
    • Number of floors: 2

Funding & Fees Guide for Birch Heath Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,402
    • Self-Funded Residential Dementia Care from £1,402
    • Self-Funded Nursing Care from £1,715

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Birch Heath Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours.


  • Parking

  • On site parking available.


Birch Heath Lodge Reviews (34)

Total of 34, showing 21-34
8.6

Birch Heath Lodge has a Review Score of 8.6 (8.583) out of 10, based on 4 reviews in the last 2 years. Over all time Birch Heath Lodge has 34 reviews.

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Review from Jane G (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Birch Heath Lodge has a lovely feel about it as you arrive. Nothing is too much trouble for the staff. They are wonderful with my mum which gives one family a lot of peace of mind. I wouldn't hesitate to recommend Birch Heath.

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Review from Ann P (Daughter of Resident) published on 12 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Birch Heath Lodge has become home from home to my mother. The care, nursing and nutritional and welfare are taken very seriously ensuring we as a family have peace of mind. Without exception, each member of staff do a very professional job, their love and care shown every day are everything we hoped
for from a nursing home.
When a parent leaves their home, it is a devastating blow to so many, but when we have a nursing facility like Birch Heath Lodge it really does provide an ongoing quality of life for everyone concerned.

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Review from David R (Son of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were impressed with the standard of care and hygiene. My mother was very comfortable and happy a big thank you to the staff.

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Review from Maria N (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good overall standard of care for my mother who is still able to get about but has memory issues which prevent her from looking after herself at home.

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Review from Paul K (Son of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely caring place where my father was looked after during his illness and the last days of his life. Staff are the biggest strength of this home they took him to their hearts and became like another family to him. Also supported ourselves brilliantly during those last difficult days - we were extremely
grateful to them all.

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Review from G D (Cousin of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has only been at Birch Heath Lodge for a short time but she is happy. The way she is being looked after, the staff are very caring and helpful.

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Review from Michael D (Son of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Birch Heath very welcoming, pleasant and helpful. Activities are excellent and varied.

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Review from S W (Son of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the home for 1 year now and is very settled. The staff and management have been very supportive and caring, often going 'the extra mile' to sort issues out and ensure that my father is well looked after.
He enjoys the food and activities and very much likes the staff who look
after him.
I know that he feels that he is looked after as an individual and is treated with respect and dignity.
His room is comfortable and warm, which he really appreciates.

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Review from Clive F (Relative of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Birch Heath Lodge is more like a hotel than the usual home and is one of the best we have been in. The people at the home are quick to address any requirements needed by our relative either physically or mentally.

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Review from Jim M (Son-in-law of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been resident for the past two and a half years. As a very regular visitor during this time, I have never failed to be impressed with Birch Heath Lodge. The care home is always spotlessly clean and immediately presents a calm and highly organised atmosphere. Carers, nursing staff,
admin and management are invariably aware of residents condition and wellbeing. Consistent high-quality food and drinks is clearly well received and beneficial to residents. All our close relatives visit regularly and are made to feel "part of the family". Highly recommended.

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Review from E C (Brother of Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care, friendly staff who are very helpful. Very clean and bright. We have no worries about our relative being in Birch Heath. She is well looked after.

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Review from Derek L (Son of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is challenging. The staff are very caring and helpful. The staff try hard to get my mother to mix and get involved. A 90th Birthday party was set up for mum by the management and staff, it was great. I tried to pay but they wouldn't take a penny. We as a family are very happy with mums care
at Birch Heath Lodge.

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Review from Valerie H (Daughter of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Birch Heath Lodge since January 2015. Mum is very happy at Birch Heath Lodge i find the manager and staff very approachable and friendly. I feel that if i have concerns over mum they are all happy to listen to what i have to say and try their best to solve any concern/worries
which i may have. I would highly recommend Birch Heath Lodge to anyone considering residential care, the place is exceptionally clean, does not smell and a pleasure to visit at all times.

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Review from Margaret P (Daughter of Resident) published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Birch Heath provides an excellent service in caring for my mum. She enjoys the food and all the attention she receives from the staff. The atmosphere is happy and caring. The village location means the walks to village pond, shop, pubs and churches make life more interesting.

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Current Review Score: 8.6 (8.583)

Overview of Review Score

The Review Score of 8.6 (8.583) out of 10 for Birch Heath Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Birch Heath Lodge is calculated as follows: ( (32 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 44 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.901 Points relating to the number of positive Reviews for Birch Heath Lodge is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 4 Positive Reviews ÷ 7.6 = 0.526

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Helen

Helen Chesters

Job Title: Home Manager

Hello, my name is Helen. I am a registered nurse and the Home Manager at Birch Heath Lodge. I am proud of my team and how hard they work to provide our residents with the best quality of life.