Review from Helen B (Friend of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience

We first started visiting our friend in the Summer of 2022, who was admitted for palliative care and lived until early Autumn 2023. We visited almost every week, during that time and never ceased to be amazed by the care, compassion and respect shown to him and ourselves by all the staff. It is such

a lovely place, with fun activities laid on for residents almost daily. We even took part in some of them, much to the amusement of our daughter, and attended a number of social events, e.g. the garden parties. During our visits, we befriended a number of other residents and all of them said how much they enjoy being there, and how wonderful the staff are. Following the passing of our friend, we continue to visit the friends we have made, again almost weekly. The fondness which everyone has for each other is a joy to see. To think that a 92 year old can develop a new zest for life because of their experience is amazing and truly wonderful.

Reply from Eden Tomlinson, Customer Service Adviser at Brookview Care Home

Thank you for your kind words. It is always nice to hear our home is making such a positive impact on people. We will certainly pass your comments over to the home manager. We hope to see you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Next of Kin) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience

Outstanding! From the first time we visited with a view to our friend going to Brookview for dementia care, our experiences have been truly amazing. The staff here know everyone by name, go above and beyond all expectations and are brilliant communicators. It's clear to us that it's not only a loving

and safe place for residents but a close workforce who gel as a team.

Reply from Fran Donno, Customer Service Adviser at Brookview Care Home

Thank you for your kind words. It is always nice to hear words like “outstanding” and “amazing” being used to describe our care. We are so pleased to hear that you are impressed with our communication and levels of care at Brookview Care Home. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne F (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience

Dad stayed at Brookview Care Home from June to October 2023
The staff were all caring, patient, polite, welcoming and friendly.
Dad's nursing and care needs were appropriately and promptly reassessed as his health and mobility deteriorated.
Dad was always clean and nicely dressed.
Dad was happy

at Brookview and enjoyed the rural view from his window.
The meals looked appetising and were well presented.
All the staff were very welcoming to relatives and friends and made us feel at home.
Dad died in his own room, beautifully cared for. We couldn't have hoped for a better end-of-life experience for him and the family.
We feel very grateful that Dad moved to Brookview and only wish he had decided to move there earlier.
Dad was also well supported by visits from his GP at Brookview and it was great that he could have podiatry appointments and his hair cut there.

Reply from Eden Tomlinson, Customer Service Adviser at Brookview Care Home

Thank you for your lovely review. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your dad received the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah W (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience

I would personally advise people to only use this care home as a last resort. There is simply not enough space to put into words my feelings about Brookview following my mother's long stay there (since 2014) except that things began so well and seemed to deteriorate as time passed, particularly in the

last year of her life, by which time the possibility of moving my mother to a different home was out of the question (I was concerned that it would be too traumatic for her). I submitted a detailed review to the company in the earlier part of this year which outlined my concerns but have heard nothing from the care home since.

Reply from Rebecca Kellegher, Customer Service Adviser at Brookview Care Home

Thank you for your review. Our resident’s health and wellbeing are an absolute priority, could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further? We will also pass your comments on to the manager to help them continually improve their service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer F (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience

Extremely caring and friendly, professional at all times, available when seeking guidance or advice. Looked after our mother in the last few weeks of her life with utmost care.

Reply from David Mclean, Customer Service Adviser at Brookview Care Home

Thank you for your kind words. We are sorry for your loss. It is always nice to hear words like “extremely caring and friendly” being used to describe our care. Hopefully you will go away from this feeling like your mother received the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Son of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience

Having already had an excellent experience of the home as a result of the care provided to my father in law, I had no hesitation in considering Brookview Care Home to help care for my mother. From the nursing and daily care received through to the help provided as part of the "best interests" meeting

to determine how best to look after my mother, the support provided by all members of staff has been exemplary. I would not hesitate to recommend the home.

Reply from Rebecca Kellegher, Customer Service Adviser at Brookview Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are pleased to hear you would not hesitate in recommending Brookview Care Home to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Erica B (Respite Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience

The staff and care received were wonderful. I was treated with kindness and dignity. Highly recommended.

Reply from David Mclean, Customer Service Adviser at Brookview Care Home

Thank you for your lovely review. It is always nice to hear from residents feeling like they were cared for and looked after. Thank you for choosing Brookview Care Home for your stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A E (Respite Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience

My room was very comfortable with a lovely view. The staff were very friendly and kind. I didn't need a great deal of care, but what I had was very good. My stay fulfilled what I needed after my operation. I didn't find the food very good as there was a lack of vegetables etc. The fruit salad was lovely.

Reply from Fran Donno, Customer Service Adviser at Brookview Care Home

Thank you for taking the time to leave your lovely review. We are glad to help you with your recovery after your operation and it is always lovely to hear words such as "friendly" and "kind" to describe our staff. We will certainly pass your comment regarding the meals on to the home manager. Thank you for choosing Brookview for your stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R T (Granddaughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience

My grandparents attended for respite between October and December 2022. The home were very attentive to our needs and accommodated the request of ensuring our grandparents could spend as much time together as possible, despite their varying needs. The stimulation provided through activities was very

welcome and certainly enjoyed by our grandparents and our family. The food was lovely and we as a family enjoyed this on a number of occasions. On the whole, the few issues we did have were addressed quickly and with sincerity and we felt confident that the care provided was excellent. The manager is lovely and nothing seemed too much trouble. We would certainly recommend and wouldn't hesitate to come back if the need arises.

Reply from Grace Langfield, Customer Service Adviser at Brookview Care Home

Thank you for leaving your generous review. We are so glad to hear you felt so at ease knowing your grandparents were looked after so well in our care and the home were able to adapt to what they both needed so well. Thank you for choosing our Brookview care home for their stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet W (Respite Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience

Very caring and kind. Always ready to listen and talk to you. Very clean and excellent.

Reply from Grace Langfield, Customer Service Adviser at Brookview Care Home

Thank you for taking the time to leave your feedback. It is always nice to hear you can feel at ease when in our care. Thank you for choosing Brookview for your stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June M (Respite Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience

If i ever have to come into care, i would put you on my first choice. The care i've had was friendly, cheerful and gentle. I have nothing wrong to say at all, only thank you very much.

Reply from David Mclean, Customer Service Adviser at Brookview Care Home

Thank you for your lovely review. We are very happy to hear you felt at ease in our care. We are happy to hear you felt like a part of our Brookview family. Thank you for choosing us for your stay and if you do have any questions about the future, please don't hesitate to contact us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Juliet M (Wife of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience

My husband has been in residential care at Brookview, Alderley Edge. The experience we had was 100%, support, respect and kindness to my husband and family. The manager and four other staff members, in particular, I can't thank enough.

Reply from David Mclean, Customer Service Adviser at Brookview Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your husband in our care. It is always nice to hear words like kindness and support being used to describe our care. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience

My father was only a resident at Brookview for a short time, but the care he received was exceptional. All the staff cared for him with compassion, patience and were very respectful. We appreciated the care and attention given to us as a family during his stay and we were fully informed at every stage.

We would like to thank all the staff for everything they did in the last few days of my father's life.

Reply from David Mclean, Customer Service Adviser at Brookview Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members, feeling like their loved one is cared for and looked after and to hear words like 'compassion', being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care. Thank you for choosing Brookview, for your stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Respite Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience

Nothing but kindness and courtesy at all times from the staff. A very well-run establishment. I certainly would feel safe and comfortable if I need to return. Not keen on processed bread (either brown or white). Suggestions to the manager - An accessible shaving mirror and one further grab rail/ towel

rail on the left side of room 44.

Reply from David Mclean, Customer Service Adviser at Brookview Care Home

Thank you for your lovely review. We are very happy to hear you felt at ease while in our care. We will certainly pass your comments on to the manager. We have taken them on board and are ordering some shaving mirrors on the back of your suggestion. Thank you for choosing Brookview for your stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G F (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

It's always been a very pleasant experience visiting the home. The staff are very courteous. The home is kept clean and the rooms are bright and as homely as is possible.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brookview Care Home

Thank you for your kind words. We are glad to hear that visiting is always a pleasant experience., we look forward to seeing you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Granddaughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

Amazing, friendly and very caring staff! Very clean and tidy room and communal area. Lots of updates on resident/ loved one and always available to talk to if needed! Excellent activities staff also.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brookview Care Home

Thank you for your lovely review, we really appreciate you taking the time to leave us your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jessica P (Granddaughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience

Lovely, friendly care home. Grandma has found the staff so helpful. The activities involved are wonderful. Always met with smiles from the staff and dog friendly! (Our little dog loves being able to see her grandma!)

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brookview Care Home

Thank you for your kind words. We really appreciate you taking the time to leave us your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terence J (Husband of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience

I can't speak highly enough about the care my wife has received during the three-plus years she has been in Brookview. She is 90, has dementia, and the staff have looked after her with kindness, respect and understanding. They understand what she likes, play the sort of music she enjoys and make great

efforts to keep her interested and motivated. Communications are good, and any problems are quickly reported and discussed. She was kept safe during the pandemic, and it is good now to have unrestricted visiting again. I couldn't wish for my wife to have been in any better place for her care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brookview Care Home

Thank you for your lovely review. We are glad to hear that you are happy with the care your Wife is receiving at Brookview and that the staff keep her motivated and engaged. Thank you again for your recommendation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Respite Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience

I am a guest as a temporary measure before going home following a hospital stay.
I have received excellent care, both physical and mentally. The staff are so caring and the meals are generally good. Not to your taste? would you like an omelette, cheese on toast or something else?
My room is very comfortable

and is cleaned daily. The staff will find a few minutes for a quick chat whilst doing their work, which is nice for those who stay in their rooms.
My laundry is done for me too! we have a lovely hairdresser. The lifting of Covid restrictions will mean our families can visit and the communal activities can start up again.

Reply from Amanda Barnes, Customer Service Adviser at Brookview Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy with the care that you are receiving in our home and feel that you are cared for not only physically but mentally too. Please let us know if there is anything we can do to make your stay as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B L (Daughter of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience

The staff of all grades were exceptional not just to my mother but also to me, my sisters and grandsons. We will never forget the kindness, respect, efficiency, sympathy and dignity shown to us all. We couldn't manage to care for our mother at home, she could not have been better cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Brookview Care Home

Care Provided by Brookview Care Home

Good to Know

Funding & Fees Guide for Brookview Care Home

Facilities