Brookview Care Home

Brook Lane, Alderley Edge SK9 7QG
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9.8 94 Reviews
  • Brookview Care Home, Alderley Edge
Situated a stone’s throw away from Alderley Edge, Brookview welcomes those with nursing, residential and respite needs, and also offers early stages residential dementia, convalescence and palliative care.

Significant investment has made Brookview a luxury home, with luxurious fixtures and fittings including an ensuite in all bedrooms, stylish furniture and a brand new annex to the main building. There are day lounges on all floors and views of mature gardens, wooded areas and raised flower beds.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Anyone is welcome to pop in and join in, whether you’re a friend, relative or loved one.

If you are looking for respite care or a short break you couldn’t be in better hands; they have a dedicated team of nurses, carers and support staff to make your stay the most comfortable.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Brookview Care Home'.

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Care Provided by Brookview Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sharon Helliwell Short (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Brookview Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,260
    • Self-Funded Residential Dementia Care from £1,310
    • Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,385
    • RESPITE Self-Funded Residential Dementia Care from £1,440
    • RESPITE Self-Funded Nursing Care from £1,650

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
  • (these prices are only a guideline, please contact Brookview Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brookview Care Home Reviews (94)

Total of 94, showing 41-60
9.8

Brookview Care Home has a Review Score of 9.8 (9.787) out of 10, based on 28 reviews in the last 2 years. Over all time Brookview Care Home has 94 reviews.

Overall Experience

  • 78
  • 15
  • 0
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  • 1

Date Published

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Review from B P (Friend of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at Brookview to be excellent. My friend arrived three years ago, in a very distressed state, objecting strongly to her admission. The staff have managed her emotional state very well, to the extent that, although she would rather be 'free', she has described herself on one occasion
as 'content' and appreciates the comfort and care supplied. I can't praise the staff enough and am very grateful to them.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brookview Care Home

Thank you for taking the time to leave your review. We are glad to hear that your friend is now content in our care. after such a distressing start. Thank you again.


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Review from D N (Daughter of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family feel that all of the staff at Brookview have been very polite, friendly, caring and are looking after my mum extremely well. We can't fault them. They always keep me informed if there are any changes with mum.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brookview Care Home

Thank you for your feedback. We are glad to hear you feel your Mum is being cared for "extremely well" at Brookview. Thank you again.


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Review from L H (Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Better than I was expecting and the reason I decided to become a permanent resident.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brookview Care Home

Thank you for your review. We are glad to know Brookview was even better than you expected and that you will now be staying with us long-term.


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Review from Roxana G (Daughter of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank Brookview Care Home enough for all of the exceptional care they provide for my Father. From the very first day, he arrived each and every one of the staff has gone above and beyond to make him and all our family feel so welcome. I have two young children that love visiting their Grandad
and the staff have always interacted with them making each visit a comfortable and lovely one. I feel very lucky to have found a place at Brookview and I would highly recommend, they look after all the residents as if they were family.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brookview Care Home

Thank you for your lovely review. It is always so nice to hear words like exceptional used to describe our care! Thank you again for your recommendation.


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Review from P R (Respite Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff working on level 3 were very friendly and nothing was too much trouble. If I needed any respite then I would certainly apply here first.

Reply from Amanda Barnes, Customer Service Adviser at Brookview Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear you felt happy in our home. We are looking forward to seeing you again.


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Review from Manzar V (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They so very helpful and considerate of residents and visitors and I cannot stress how incredible their care and patience is, and it truly warms my heart to see how happy they make my mother! I appreciate them so much for all they have done! 10/10.

Reply from Melanie Cope, Customer Service Adviser at Brookview Care Home

Thank you so much for taking the time to leave such a thoughtful, lovely review. We are so pleased to hear mum is happy in our hands! If there is anything further we can do for you, please let us know!


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Review from S G (Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't realise until I had spent several weeks in this superb care home and how much it would help me recover from a rather upsetting episode in my life. I was definitely in need of professional help which was given to me in the kindest way. The patience and helpfulness have been without fault and
made her feel ready for life on my own again. Thank you.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Brookview Care Home

We really appreciate you taking the time to leave us your lovely feedback, thank you for your kind words. We are so pleased to hear that you were satisfied with the service we provided you. Please let us know if there is anything we can do for you in the future.


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Review from E S (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Brookview. The care she receives is amazing, so friendly, supportive and caring.
During this present situation, Brookview has dealt with this superbly looking after my mother and keeping her safe and well.
Thank you to everyone involved.

Reply from Melanie Cope, Customer Service Adviser at Brookview Care Home

We are so happy to hear your mother feels supported and well cared for in our home, particularly in this present situation. Thank you for your kind words.


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Review from P J (Wife of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in Brookview Alderley Edge for 4 years and 3 months he suffers from Alzheimer's. Throughout his long stay there he was treated with the utmost kindness and dignity he passed away this December peacefully and gently having received wonderful nursing care all through these latter
years. The staff have been cheerful, friendly and courteous to us all as a family and we have valued their love and respect to the end.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Brookview Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.


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Review from Julie D (Daughter of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum was resident in Brookview for almost 6 years until her death. She was cared for on the dementia floor and a nursing floor. Her care was always exemplary. She always felt safe and secure. All staff, from reception to housekeeping as well as carers treat residents and their families with dignity,
respect and good humour. All areas are kept clean and welcoming. The food is excellent.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Brookview Care Home

Thank you so much for your lovely words. We are so incredibly sorry for your loss. Thank you for taking the time to leave us this feedback.


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Review from I P (Son of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we were extremely satisfied with the care that was provided for my father. From the moment dad was admitted, the staff were there to greet us and help to settle him in. He was made comfortable and adapted to his new environment with the help of a caring team of staff.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Brookview Care Home

We are very happy to hear you can feel at ease with your father in our care. Thank you for the kind words.


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Review from A G (Respite Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very welcoming upon arrival. Very attentive during my stay. Nothing was too much trouble. A great team with great fun personalities.
The food was plentiful and amazing.
Thank you, Brookview.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Brookview Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for the kind comments.


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Review from Paul R (Son of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found myself having to find a care home for my mum very quickly as her dementia progressed rapidly due to lockdown. All negotiation was by phone and I was unable to visit and see Brookview due to Covid, but all my conversations on the phone gave me a sense that mum would be cared for really well by
the staff at Brookview. From the moment I dropped her at the door of Brookview, I have been thrilled by the way mum has been looked after. The staff on the Dementia unit have kept me informed throughout the 5 months mum has been with them. The initial few weeks were difficult due to mum being in a new environment, but the staff showed care and concern throughout and now mum see the staff as a family which is wonderful. I look forward to one day meeting the staff. I would recommend Brookview to anyone looking for a care home.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Brookview Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your mum in our care.


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Review from Penny T (Daughter of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I had to find a care home for my father during lockdown which meant I could not visit any of the homes to see what they looked like inside. The manager at Brookview was very helpful and patient answering my many questions. The virtual tour she gave me helped to get a feel for the home. On the day Dad
was moving in, as the family could not help with this, some of the staff from the wing he would be in and the manager were there to meet and welcome him to the home. Since Dad has been in the home, all the staff have been very supportive to the whole family, especially me, as until recently, we were unable to visit him. Nothing seems to be too much trouble for the staff to help with and we have been able to speak and/or FaceTime Dad as often as we like. As a family, we have peace of mind knowing that Dad is safe and being looked after. He has company and people to talk to whenever he wants, which is something he missed due to lockdown.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

We really appreciate you taking the time to leave us your feedback. We are very happy to hear you are satisfied with the quality of our care.


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Review from Louise H (Daughter of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Brookview at all. My mum went for respite in March but is now permanent. The staff are friendly, and the care that she receives is second to none. It is clear that they are sensitive to the conditions of the residents. It is not professional to name names, but there are a few carers that
go above and beyond in what is, not an easy job.
The event's organiser is lovely and really seems to enjoy what she does with the residents.
I would not wish for my mum to be anywhere else.
She is safe, fed and warm by the best staff possible.
Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.


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Review from J G (Son of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Communication has been excellent, both in terms of keeping us generally updated (weekly newsletter) and daily with Mum. The tablet computers have been an excellent idea. The care staff, backroom staff, and management have all been brilliant throughout the COVID period. Thank you so much.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.


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Review from P W (Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcomed into the home by staff who were very pleasant and taken to my room, which was a little dark but very adequate. Because I came with several pieces of equipment I felt the room very cramped, for the first two weeks was a pity.
It was also noisy, workmen arriving 7 am getting out pieces of machinery
etc. A very hot room requiring two fans, I think the kitchen was below it. The room was kept very clean, the carers and nurses were great one or two in particular.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for your feedback. We will discuss your feedback with the home manager to help us continually improve our service.


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Review from K C (Daughter of Resident) published on 26 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff was excellent, caring, kind, supportive, and positive. They looked after my Dad brilliantly and he liked them and could chat with them. He also liked the fact that the other residents chatted with him. The rooms were lovely, clean, and bright. I cannot thank them enough for the kindness
and help.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

It is always nice to hear words like “Kind” and “Caring” being used to describe our care. Thank you for such lovely comments.


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Review from Wendy E (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookview is well run and has a cheerful atmosphere. The staff are well-trained and very kind and well-mannered with the residents. The night time carers can be trusted to keep a good eye on everyone. In normal times the programme of activities and entertainments is excellent. The hygiene standard
is excellent.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for taking the time to leave such lovely comments.


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Review from Christine S (Daughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred here from a hospital's Intermediate Care. I managed to quickly see where mum was staying as due to covid 19, it was going into "lockdown". Mum has dementia and I witnessed how caring the staff were towards her in settling her in. Particular mention to one carer who offered us both
a cup of tea after a very stressful transfer and the Health Care Assistants who welcomed mum and made sure she had some food. Fresh fish and chips no less. Sadly, I could not visit mum after this but I was able to speak to her on the telephone. Every member of staff were polite and friendly when I spoke to them. The Occupational Therapist was extremely helpful as were the Physios in helping mum to return home. Mum frequently told me how much she was enjoying it there, the staff were lovely and there were a lot of activities which is the stimulation mum needs. I have also spoken with the Manager who was very helpful. Fully recommend this care home.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for such lovely comments. We are very happy to hear your mother enjoyed her stay with us. Please stay in touch in the future!


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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Brookview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Brookview Care Home is calculated as follows: ( (286 Excellents x 5) + (28 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 329 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brookview Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2025

All our rooms are en suite and brightly decorated. Outside are lovely gardens with mature trees, backing onto open fields. The home is ideally located close to all local amenities within a few minutes walk from Alderley Edge high street. Advance respite bookings available, please call us to find out more information.


Awards / Recognitions (7)

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Meet the Team (7)

Sharon

Sharon Helliwell Short

Job Title: General Manager

Joined: 2019

I have worked for Bupa for just under 5 years. I previously worked in the police force as a communications officer, followed by home care where I then progressed into care homes and worked my way up to where I am today.


Caring for residents is my passion and ensuring all their needs are met. I love engaging with families and the team to ensure Brookview is a great place to live and work.


I am married with three grown-up children and a granddaughter who is five. I live in Knutsford, and in my spare time, I love spending time with my family, going on walks with our dog, sunny holidays and socialising with friends!


Basil

Basil Thottathil Mathai

Job Title: Clinical Deputy Manager

Joined: 2022

I have a degree in nursing and moved from India to the UK ten years ago. I have predominately worked in the care home sector, but also have NHS experience. Caring for and looking after our residents is so rewarding to me.


I have a wife and two girls. In my spare time, I love travelling and spending time with people I love, and I also love dancing & listening to music.


Lisa

Lisa Heaney

Job Title: Unit Manager

Joined: 2003

I have worked for Bupa for 21 years, and have been in this role for 11 of those years- previous to this I was a care assistant and senior carer.


My favourite thing about my job is caring for other people, and seeing them happy & content.


George

George Tomache

Job Title: Unit Manager

Joined: 2022

I have been with Bupa for 2 years, and have recently started my journey as Unit Manager. Prior to this, I worked as a Peripatetic Nurse.


I graduated from nursing school in 2012 in Romania, and worked in ICU cardiovascular surgery for 3 years before I came to England. I enjoy working in care services as I love making a difference for residents every day, no matter how small it is.


In my spare time I enjoy hiking, anything nature related & video gaming.


Colette

Colette Mills

Job Title: Activities Coordinator

Joined: 2011

I started working at Bupa 13 years ago. I have been the activities coordinator for 6 years, prior to this I was a carer here.


I moved from Ireland to England in 2011, where I previously worked in home care within the Ireland community. I enjoy working in care services as I love meeting residents, caring for them, getting to learn about their past and what they'd like to do in the future.


I live locally to the home, in Wilmslow, and have three children; 2 daughters and 1 son. I am a grandmother to 5 grandsons and 1 granddaughter. In my spare time I enjoy spending it with family, walking and socialising with friends.


Joanne

Joanne Hooper

Job Title: Activities Coordinator

Joined: 2022

I started working in the care sector 27 years ago. I have also worked in housekeeping, hairdressing, and home help. I enjoy working in the care sector because making a difference to residents' lives is something I am so passionate about.


I am married with three grown-up children and two stepchildren. I have 6 grandchildren, 4 cats & 1 dog. In my spare time, I enjoy spending time with my family, walks with my dog, interior design and gardening. I only live a few miles away now, but I grew up in Alderley Edge and my heart will always be there!


Robert

Robert Hudson

Job Title: Chef Manager

Joined: 2009

I have worked at Bupa for 15 years. My mother always worked in care, so it was a job I was interested in from an early age - I have worked in the hospitality sector since leaving school.


Getting to know the residents and providing a personal service is why I love my job.


I live local to the home, and in my spare time, I love listening to music, watching movies and reading.