Brookview Care Home

Brook Lane, Alderley Edge SK9 7QG
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9.8 94 Reviews
  • Brookview Care Home, Alderley Edge
Situated a stone’s throw away from Alderley Edge, Brookview welcomes those with nursing, residential and respite needs, and also offers early stages residential dementia, convalescence and palliative care.

Significant investment has made Brookview a luxury home, with luxurious fixtures and fittings including an ensuite in all bedrooms, stylish furniture and a brand new annex to the main building. There are day lounges on all floors and views of mature gardens, wooded areas and raised flower beds.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Anyone is welcome to pop in and join in, whether you’re a friend, relative or loved one.

If you are looking for respite care or a short break you couldn’t be in better hands; they have a dedicated team of nurses, carers and support staff to make your stay the most comfortable.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Brookview Care Home'.

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Care Provided by Brookview Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sharon Helliwell Short (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Brookview Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,260
    • Self-Funded Residential Dementia Care from £1,310
    • Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,385
    • RESPITE Self-Funded Residential Dementia Care from £1,440
    • RESPITE Self-Funded Nursing Care from £1,650

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
  • (these prices are only a guideline, please contact Brookview Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brookview Care Home Reviews (94)

Total of 94, showing 61-80
9.8

Brookview Care Home has a Review Score of 9.8 (9.787) out of 10, based on 28 reviews in the last 2 years. Over all time Brookview Care Home has 94 reviews.

Overall Experience

  • 78
  • 15
  • 0
  • 0
  • 1

Date Published

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66

Review from M S (Resident) assisted by family/friend published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all-round experience. Flexible, 24-hour car from excellent teams. Food is fresh and varied. Activities varied to suit a wide range of clients. A very positive team that does more than the job description.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for taking the time to leave such kind comments, we really appreciate it.


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Review from Peter D (Son of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot speak too highly of the care and professionalism displayed by the Brookview staff in looking after our 92-year-old father, who is in the last few days of his life. From the exceptional head nurse, through to all the medical, support and administrative staff, we have had first-class support
and my father has had excellent care. At this highly emotional stage, we cannot thank you all enough.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for trusting us with your fathers care. Please let us know if there is anything we can do to help you or your family through such a difficult time.


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Review from M B (Wife of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very smooth and quick transition from hospital.
Excellent care and nursing.
Lovely food and cheerful staff.
Cleanliness is excellent.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for taking the time to leave your review, we are very happy to hear you can feel at ease with your loved one in our care.


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Review from S R (Daughter of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookview is full of caring and friendly staff, nurses, carers catering and admin. Everyone is lovely. They always keep Dad as happy as possible, sit and talk to him and keep him smiling. Nursing is excellent care too! Would definitely recommend.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after, so please let us know if there is anything else we can do for you or your father.


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Review from J R (Son of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been resident at Brookview for 3 years. Her 85th birthday was 26/09 and was made very special by the staff.
Banners were placed in and outside her room and she could enjoy her day.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for taking the time to leave your review. We are very happy to hear she had a lovely celebration. Happy belated Birthday to your mum.


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Review from R H (Respite Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived on a Saturday afternoon. There was nobody about and no information on how to contact someone. Only the chef arriving in the lift brought us some assistance. My first impressions were not good. However, the subsequent care and support I received was first class and I felt at all times as though
the staff did care for my welfare. In similar circumstances in future, I would not hesitate to book into Brookview.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service. Thank you for trusting us with your care.


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Review from J C (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring comfortable environment. Lovely room and view onto open fields. Pleasant, airy lounge for residents to meet and sit, with peaceful background music and view onto a terrace with a restful garden area. Only slight disappointment to date is only one external outing (canal trip) throughout
the summer, had expected more. A coach trip into the hills would be good. Management changes very frequently - no sense of continuity. Though this does not seem to affect the care standards.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for your comments. We will discuss your feedback with the homes manager to help us continually improve our service.


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Review from R S (Friend of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Updates on the resident's health and well being are appreciated, also, phone calls if there had been any incidents - falls, doctors visits, etc. As a visitor, always feel welcomed by the staff on duty. Matters of concern are dealt with promptly.

Reply from Greta Narbutaityte, Customer Advisor at Brookview Care Home

Thank you for such positive feedback. We appreciate you trusting us with your friend's care and we hope to continue providing them with the best possible care.


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Review from Bruce H (Husband of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The greatest point about this home is the way staff interact with residents, calm, friendly and expertly. I have observed great rapport established between then and residents.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for such lovely feedback.


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Review from James W (Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first experience of Brookview Care Home.
I was very pleased with all aspects especially the care and attention given to me.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for such a lovely review. Thank you for trusting us with your care.


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Review from John B (Son of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for a care home for my mother, the manager here was the only one of all the places that I visited who was interested in my situation as well as my mother's. The staff have always been very friendly as well as professional, treating everyone with dignity and giving them as much sense of
independence as possible.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for your kind words. Looking for a care home can be a very difficult decision to make. We are happy to hear our home could offer some support going through such a difficult transition.


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Review from J S (Sister of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After several visits, we have found the care and the staff very helpful and friendly.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for your feedback. We are very happy to hear you are pleased with the level of care at Brookview.


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Review from Steven R (Son of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the home for my father.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for your kind review.


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Review from Sylvia T (Mother of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has received excellent care in all respects in the fourteen months she has been in this care home.
When visiting my family and I are always welcomed and kept informed of my daughter's care. If there is a problem I am contacted by phone. The staff and the home are first class.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for your praise. Our residents' health and well being is an absolute priority, therefore it is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from B R (Wife of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the caring side, but they are very short staffed on the second floor. The rooms don't get cleaned every day. Floors and toilet are dirty. The room needs painting. All carers are very helpful but run off their feet, especially when it comes to changing the patients. It should be
done more often.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for your feedback. Our residents' health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Jennifer P (Wife of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband was transferred here from hospital on 23 April he has received much care and attention, services have been brought in to help with his poor mobility in particular and referral for memory testing too. Not much improvement sadly, although the care and attention is excellent. Blood tests
for Warfarin are taken each week and antibiotics for a recent chest infection. All staff are professional and friendly with all-round care.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for taking the time to leave your review. We are delighted to hear you feel like your husband is looked after. Thank you for trusting us with his care.


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Review from J G (Wife of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very pleased to get 'intermediate care' for my husband at Brookview. We found nearly all the staff very kind and helpful. He also enjoyed the view of the fields from his window. We bought in ice for his knee. Lights in car park need mending. The visitor car park is at times inadequate and full.
As a visitor, I also enjoyed meeting the staff who worked hard.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for taking the time to leave your review. We are very glad to hear you are satisfied with your husband care. We will certainly discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Sandra S (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had respite care for 5 weeks. I cannot fault Brookview. The staff are so caring and helpful. They really helped him get back on his feet. Thanks to everyone involved with his care.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for your kind words. It is always nice to hear words like “Caring” and “Helpful” being used to describe our service. We are also happy to hear your father is doing better. Please don't be a stranger and come by to visit us.


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Review from M W (Wife of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookview is an excellent home in almost all of the categories. The one slight blip is that there are never enough carers or/and hostesses to cater for the residents and guests.
I realise that it may be difficult to recruit staff of suitable type or disposition but perhaps a push for more staff to
help both residents and current staff members.

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for your feedback. We have a genuine regard for all of our residents as well as their visitors. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from P D (Partner of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff all incredibly friendly, helpful - from office staff, maintenance man, and of course nursing and care staff.
Warm, friendly atmosphere throughout.
Communication between staff and next of kin needs to improve (eg only found out about norovirus outbreak and closure by word of mouth).

Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home

Thank you for your feedback. We have a genuine regard for all of our residents. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Brookview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Brookview Care Home is calculated as follows: ( (286 Excellents x 5) + (28 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 329 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brookview Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2025

All our rooms are en suite and brightly decorated. Outside are lovely gardens with mature trees, backing onto open fields. The home is ideally located close to all local amenities within a few minutes walk from Alderley Edge high street. Advance respite bookings available, please call us to find out more information.


Awards / Recognitions (7)

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Meet the Team (7)

Sharon

Sharon Helliwell Short

Job Title: General Manager

Joined: 2019

I have worked for Bupa for just under 5 years. I previously worked in the police force as a communications officer, followed by home care where I then progressed into care homes and worked my way up to where I am today.


Caring for residents is my passion and ensuring all their needs are met. I love engaging with families and the team to ensure Brookview is a great place to live and work.


I am married with three grown-up children and a granddaughter who is five. I live in Knutsford, and in my spare time, I love spending time with my family, going on walks with our dog, sunny holidays and socialising with friends!


Basil

Basil Thottathil Mathai

Job Title: Clinical Deputy Manager

Joined: 2022

I have a degree in nursing and moved from India to the UK ten years ago. I have predominately worked in the care home sector, but also have NHS experience. Caring for and looking after our residents is so rewarding to me.


I have a wife and two girls. In my spare time, I love travelling and spending time with people I love, and I also love dancing & listening to music.


Lisa

Lisa Heaney

Job Title: Unit Manager

Joined: 2003

I have worked for Bupa for 21 years, and have been in this role for 11 of those years- previous to this I was a care assistant and senior carer.


My favourite thing about my job is caring for other people, and seeing them happy & content.


George

George Tomache

Job Title: Unit Manager

Joined: 2022

I have been with Bupa for 2 years, and have recently started my journey as Unit Manager. Prior to this, I worked as a Peripatetic Nurse.


I graduated from nursing school in 2012 in Romania, and worked in ICU cardiovascular surgery for 3 years before I came to England. I enjoy working in care services as I love making a difference for residents every day, no matter how small it is.


In my spare time I enjoy hiking, anything nature related & video gaming.


Colette

Colette Mills

Job Title: Activities Coordinator

Joined: 2011

I started working at Bupa 13 years ago. I have been the activities coordinator for 6 years, prior to this I was a carer here.


I moved from Ireland to England in 2011, where I previously worked in home care within the Ireland community. I enjoy working in care services as I love meeting residents, caring for them, getting to learn about their past and what they'd like to do in the future.


I live locally to the home, in Wilmslow, and have three children; 2 daughters and 1 son. I am a grandmother to 5 grandsons and 1 granddaughter. In my spare time I enjoy spending it with family, walking and socialising with friends.


Joanne

Joanne Hooper

Job Title: Activities Coordinator

Joined: 2022

I started working in the care sector 27 years ago. I have also worked in housekeeping, hairdressing, and home help. I enjoy working in the care sector because making a difference to residents' lives is something I am so passionate about.


I am married with three grown-up children and two stepchildren. I have 6 grandchildren, 4 cats & 1 dog. In my spare time, I enjoy spending time with my family, walks with my dog, interior design and gardening. I only live a few miles away now, but I grew up in Alderley Edge and my heart will always be there!


Robert

Robert Hudson

Job Title: Chef Manager

Joined: 2009

I have worked at Bupa for 15 years. My mother always worked in care, so it was a job I was interested in from an early age - I have worked in the hospitality sector since leaving school.


Getting to know the residents and providing a personal service is why I love my job.


I live local to the home, and in my spare time, I love listening to music, watching movies and reading.