Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
Brookview Care Home has a Review Score of 9.8 (9.787) out of 10, based on 28 reviews in the last 2 years. Over all time Brookview Care Home has 94 reviews.
Review from Arthur T (Wife of Resident) published on 11 March 2019
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Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home
Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team
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Review from Pamela C (Wife of Resident) published on 27 February 2019
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Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home
Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team
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Review from Elizabeth O (Sister of Resident) published on 22 February 2019
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Reply from Greta Narbutaityte, Customer Adviser at Brookview Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly pass on your feedback with the manager of the home. The Bupa Customer Care Team
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Review from G S (Daughter of Resident) published on 15 August 2018
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Reply from Andrew Hyland, Customer Adviser at Brookview Care Home
Thank you for your review. We strive to provide a comfortable and warm atmosphere at our homes, and it is great to see that your mother had built up a trusting relationship with the staff at Brookview. We appreciate the comments and will share these with the home manager. The Bupa Customer Care Team
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Review from John S (Husband of Resident) published on 18 April 2018
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Reply from Natalie Krisman, Customer Service Adviser at Brookview Care Home
I'm so pleased to hear that you've had a positive experience with our home. I will share your lovely comments with the home's manager.
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Review from A M (Daughter of Resident) published on 18 April 2018
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Reply from Natalie Krisman, Customer Service Adviser at Brookview Care Home
Thank you for you review and I'm pleased that you are satisfied with this home.
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Review from Judith C (Resident) assisted by family/friend published on 27 October 2017
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Reply from Jayne Duck, Customer Services Administrator at Brookview Care Home
Thank you for your review. I'm so glad that you have settled and now feel at home. It is lovely to hear that you are well looked after and that you are enjoying the activities, I'm sure that when the school children visit they bring a smile to everyone's face.
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Review from A W (Friend of Resident) published on 12 September 2017
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The residents seem to manage very well and the staff are very helpful.
I recommended two of my neighbours to stay there in the last few years and visited a friend before that.
Reply from Jayne Duck, Customer services administrator at Brookview Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
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Review from Emma L (Daughter of Resident) published on 30 June 2017
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Reply from Emily Wilson, Customer Service Administrator at Brookview Care Home
Thank you so much for sharing your lovely feedback with us, we really appreciate it! I am so pleased to hear that your Father settled into Brookview well and that you're impressed with the home, their staff and management in general. We appreciate all of your comments and will share them with the home's manager. The Bupa Customer Care Team.
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Review from Enid T (Resident) published on 25 May 2017
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Reply from Simone Berkeley, Customer Services Advisor at Brookview Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
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Review from A M (Daughter of Resident) published on 5 September 2016
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Reply from Rose Pickering, Customer Service Administrator at Brookview Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from David P (Son of Resident) published on 31 August 2016
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Other care homes were reluctant to accept my father, however, Brookview were both confident and efficient and succeeded in accepting and moving my father in within 24 hours. At a difficult
My father's stay was obviously challenging for all the staff, without exception they all played their part in making life as comfortable as possible for my father.
I have learnt a lot about care homes in the past few months, I understand that management is the key that sets the standards. The management at Brookview are both sincere and really professional creating a brilliant team.
My thanks for everything.
Reply from Emily Wilson, Customer Service Administrator at Brookview Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Isobel C (Daughter of Resident) published on 1 August 2016
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Reply from Rachel Elliott, Customer Service Administrator at Brookview Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Patricia D (Daughter of Resident) published on 6 January 2016
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I found Brookview on the internet and made an appointment to visit. As a family we have never looked back, we feel such a sense of relief and reassurance that our mum is being cared for by such an amazing team.
I think my ratings say everything else……….you have been brilliant!
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The Review Score of 9.8 (9.787) out of 10 for Brookview Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.787 for Brookview Care Home is calculated as follows: ( (286 Excellents x 5) + (28 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 329 Ratings = 4.787
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brookview Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Nov 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Mar 2025
All our rooms are en suite and brightly decorated. Outside are lovely gardens with mature trees, backing onto open fields. The home is ideally located close to all local amenities within a few minutes walk from Alderley Edge high street. Advance respite bookings available, please call us to find out more information.
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Job Title: General Manager
Joined: 2019
I have worked for Bupa for just under 5 years. I previously worked in the police force as a communications officer, followed by home care where I then progressed into care homes and worked my way up to where I am today.
Caring for residents is my passion and ensuring all their needs are met. I love engaging with families and the team to ensure Brookview is a great place to live and work.
I am married with three grown-up children and a granddaughter who is five. I live in Knutsford, and in my spare time, I love spending time with my family, going on walks with our dog, sunny holidays and socialising with friends!
Job Title: Clinical Deputy Manager
Joined: 2022
I have a degree in nursing and moved from India to the UK ten years ago. I have predominately worked in the care home sector, but also have NHS experience. Caring for and looking after our residents is so rewarding to me.
I have a wife and two girls. In my spare time, I love travelling and spending time with people I love, and I also love dancing & listening to music.
Job Title: Unit Manager
Joined: 2003
I have worked for Bupa for 21 years, and have been in this role for 11 of those years- previous to this I was a care assistant and senior carer.
My favourite thing about my job is caring for other people, and seeing them happy & content.
Job Title: Unit Manager
Joined: 2022
I have been with Bupa for 2 years, and have recently started my journey as Unit Manager. Prior to this, I worked as a Peripatetic Nurse.
I graduated from nursing school in 2012 in Romania, and worked in ICU cardiovascular surgery for 3 years before I came to England. I enjoy working in care services as I love making a difference for residents every day, no matter how small it is.
In my spare time I enjoy hiking, anything nature related & video gaming.
Job Title: Activities Coordinator
Joined: 2011
I started working at Bupa 13 years ago. I have been the activities coordinator for 6 years, prior to this I was a carer here.
I moved from Ireland to England in 2011, where I previously worked in home care within the Ireland community. I enjoy working in care services as I love meeting residents, caring for them, getting to learn about their past and what they'd like to do in the future.
I live locally to the home, in Wilmslow, and have three children; 2 daughters and 1 son. I am a grandmother to 5 grandsons and 1 granddaughter. In my spare time I enjoy spending it with family, walking and socialising with friends.
Job Title: Activities Coordinator
Joined: 2022
I started working in the care sector 27 years ago. I have also worked in housekeeping, hairdressing, and home help. I enjoy working in the care sector because making a difference to residents' lives is something I am so passionate about.
I am married with three grown-up children and two stepchildren. I have 6 grandchildren, 4 cats & 1 dog. In my spare time, I enjoy spending time with my family, walks with my dog, interior design and gardening. I only live a few miles away now, but I grew up in Alderley Edge and my heart will always be there!
Job Title: Chef Manager
Joined: 2009
I have worked at Bupa for 15 years. My mother always worked in care, so it was a job I was interested in from an early age - I have worked in the hospitality sector since leaving school.
Getting to know the residents and providing a personal service is why I love my job.
I live local to the home, and in my spare time, I love listening to music, watching movies and reading.