St Catherine's

Barony Road, Nantwich CW5 5QZ
Submit a Review
9.4 35 Reviews
  • St Catherine's, Nantwich
Based in Nantwich, St Catherine's Care Home provides specialist nursing care for up to 40 older people including people living with dementia.

St Catherine's is a warm and welcoming home with plenty of space to relax and enjoy the company of others, with serene areas to enjoy peace and quiet. The furnishings and lighting are of the highest standard and are designed to meet the needs of the people supported.

St Catherine's garden is an integral part of life for residents, families, staff and the local community. The sensory outdoor space includes raised flower beds, fragrant climbers, a beach hut and 'secret hideaways' for quiet reflection. The home has wonderful spaces to relax in and enjoy company, including an activities room, lounge area and two large conservatories which provide a wonderful area for residents to relax.

By getting to know the people supported, trained staff deliver the highest standards of person-centred care possible. Every person living at St Catherine's leads a happy, active and fulfilled life, tailored to their individual passions and interests.

Meals are prepared and cooked on site by the chef and are tailored to resident preferences and to any dietary requirements.

St Catherine's believe in promoting an active and fulfilling lifestyle for residents and offer a diverse rang of activities and programmed designed towards residents interests and hobbies. There can include arts and crafts, fitness classes, music therapy, cooking and baking, pet therapy and many more.

Show St Catherine's on the Map

Care Provided by St Catherine's

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Collette Stubbs (Interim Service Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for St Catherine's

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,499
    • Self-Funded Residential Dementia Care from £1,499
    • Self-Funded Nursing Care from £1,530
    • Self-Funded Nursing Dementia Care from £1,530

  • Prices exclude therapeutic activities such as hairdressing and chiropody.
  • (these prices are only a guideline, please contact St Catherine's to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking available to visitors.


St Catherine's Reviews (35)

Total of 35, showing 1-20
9.4

St Catherine's has a Review Score of 9.4 (9.402) out of 10, based on 9 reviews in the last 2 years. Over all time St Catherine's has 35 reviews.

Overall Experience

  • 27
  • 4
  • 2
  • 1
  • 1

Date Published

35
1
1
9
26

Review from K O (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My dad had later stages of dementia. When he moved to St Catherine's, he was bed ridden and needed support for all of his ADLs. Most staff were kind and compassionate with my dad. However, due to staffing and lack of knowledge/experience, my father did not receive the care he needed. My family, especially
at weekends, visited to ensure he was supported him to help meet his needs. Weekends, there were not enough staff, especially around meal times. My dad's weight plummeted drastically. It was heartbreaking to occasionally find his bed soiled/soaked in urine, only to be made worse to find, most of the time, had dried. I also found that drink/food/liquid medication had been rushed to the point it had dripped down his face and into his clavicle, this was too a regular occurrence.
Care staff, due to no fault of their own, lacked basic positioning knowledge and despite us hiring a private physio to support my dad weekly, and provide various recommended positioning references, was not implemented.

Reply from Georgea Buckle, Operations Executive at St Catherine's

Thank you for sharing your experience. We're truly sorry to hear about the challenges your dad and your family faced - this is not the level of care we strive for. Your feedback is important and will be taken seriously to ensure lessons are learned and improvements are made.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A J (Niece of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my auntie today who is a resident at st Catherine's. As soon as I walked through the door I was made to feel welcome by every member of staff. The home had a very warm, friendly atmosphere and it was very reassuring to see how happy my auntie was. On observation the residents were treated with
dignity and respect and the staff demonstrated warmth and compassion towards everyone. I was leaving just as lunch was being served, it looked delicious and I noted sufficient staff were available for those that needed some assistance. What a lovely place and look forward to visiting my auntie again.

Reply from Phil Benson, Executive Director of Operations at St Catherine's

Thank you so much for your kind words. We are very proud of the St Catherine's team who are doing a great job supporting people's loved ones. Come back soon!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Spencer H (Son of Resident) published on 25 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the help care and consideration they gave my mum in her last days, wonderful staff from the nurses, carers, and office staff to the kitchen staff. Very warm and considerate people at this care home, nothing is too much trouble and you feel very well looked after. Help and support are
just right outside the door and the facilities are very good and everything you need. Thank you to everyone at St Catherine's.

Reply from Georgea Buckle, Operations Executive at St Catherine's

Thank you for your lovely review. We will be sure to pass your comments onto all of the staff at St Catherine's!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne K (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being introduced and welcomed into St Catherine's community, the most accurate way I can describe it is not unlike a really friendly village. It appears to 'run itself' so well, it's obvious to me how hard staff and management work to connect things so seamlessly so the 'village' works together
twenty-four hours every day. People get to know each other at their own pace, all are welcomed, whatever their disposition - respect given at all times. There is never a feeling of non-safety or isolation. All this is what makes for a very therapeutic environment. No one is left out or judged. Very many thanks for the enormous sense of relief you provide every single day.

Reply from Phil Benson, Executive Director of Operations at St Catherine's

Thank you so much for these kind words. We will share this with the team at the home who will be thrilled to receive such positive feedback. We are hugely proud of our St Catherine's team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E V (Regular Volunteer) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Catherine's are warm and welcoming. They are caring towards not just residents, but family members too.
All the staff, including the cleaners and kitchen staff, go above and beyond for the residents, whether it be sitting with them, making a separate meal of their choice, or giving
their room that deep clean. They all work well as a team and it is clean to see by all that St Caths is a family and is very well led by management.
Residents are happy with daily activities on offer and a lovely outside area within easy access.

Reply from Phil Benson, Executive Director of Operations at St Catherine's

Thank you so much for your kind words. I will pass this on to the team at the home who will be thrilled with the amazing feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil S (Son of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Catherines was simply 'Outstanding' providing 'World Class Service' in an extremely friendly, caring and supportive environment! We visited 24/7 and 100% of the time and found all staff going above and beyond in terms of the way they treated both residents and visitors alike! We can not recommend
them more and special mention to the lady on reception, the tall lad in the kitchen and all the many other support staff we came into contact with.
Thank you for making my Dad's last days feel as special and caring as his life had been. Thank you with all my heart from my Mum and I.

Reply from Phil Benson, Executive Director of Operations at St Catherine's

Thank you so much for the kind and positive review. I will share this with the team at the home who will be thrilled to receive such amazing praise for the work they do which we are so proud of. We agree it's a really great team!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah B (Granddaughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is treated exceptionally well. Despite her having dementia and being immobile, the staff included her in all activities.
The atmosphere is warm and caring.
Activity days are excellent, and it's so nice to see the residents enjoying themselves.
There is always something going on, and one
lady does all out to think of different activities to keep the residents entertained.
We, as a family, feel very lucky to have this place.

Reply from Phil Benson, Executive Director of Operations at St Catherine's

Thank you so much for the kind words. I will make sure this is shared with the team at the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle F (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad moved here in July and we are so happy with the home. He is being cared for properly for the first time in years. The staff are happy and friendly and listen if you have any concerns and go out of their way to make the residents happy. The atmosphere is energetic and you feel welcome as a relative
when you visit. The other residents' relatives have all become friends and they will talk to my dad if I’m not there. The manager, office staff, nurses, carers, activity coordinator, kitchen staff, housekeepers and the maintenance person all spend time with my dad and help care for him. It isn’t just the carers, it’s a shared responsibility of all the staff that the residents are well-looked after. The events that the activity coordinator organises are brilliant and families are encouraged to join in. I’m so glad we found St Catherine’s.

Reply from Phil Benson, Executive Director of Operations at St Catherine's

Thank you so much for your kind comments. We are really proud of the team at St Catherine's and will share your amazing feedback with them all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rita G (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are wonderful; you could not pick one out. The food is excellent, with a good variety. We are made to feel welcome; also, nothing is too much trouble.

Reply from Phil Benson, Executive Director of Operations at St Catherine's

Thank you so much for your kind review. We will ensure that this is passed through to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J K (Son of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff provide an excellent service and support to my mum; she has nothing but praise for them all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G K (Daughter-in-law of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Catherine's provide an excellent care service. They are dedicated to their jobs and treat all the residents as if they were their own family. The level of support to both residents and family is first class. Special mention to the manager and her team, who are wonderful - thank you for
all you do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne P (Daughter of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at St Catherine's for almost two years. He was happy and well cared for always. All the staff were brilliant and spent lots of time with him and he felt loved and cared for. Thank you for taking such good care of my dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol W (Wife of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My husband had to go into St Catherine's today for respite while I was recovering from an accident. I was assured that he could have his Kindle, his only reading matter because of his eyesight, his mobile phone and laptop to keep in touch with his family. I have just heard that he has none of those
items. They have been taken for 'checking'. I was not told that this would happen. He now has to get through the night without reading or music. He is in a strange place with strange people and extremely vulnerable. They have not been caring or sympathetic at all. I shall fetch him out of there tomorrow.

Reply from Lynn Billingham, Sales, Marketing and Customer Services Manager at St Catherine's

Thank you for your review. We are sorry that your husband was unable to keep his own electronic devices when he was admitted, which was in line with our policies and procedures due to the current pandemic, this has been resolved. During these unprecedented times when families are unable to visit their loved ones and see where they are living, we would like to reassure you that your husband and all our residents are being well looked after and are being treated with kindness and care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R D (Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The daily provision of tea/coffee and snack items is an excellent service. I have appreciated the help given to me with getting up each morning.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret T (Friend of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful place with a lovely, smiling team of helpers and cheerful residents. We had a peaceful time and plenty of chat. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the way in which the care home is turning into a pleasant place to live.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jayne B (Daughter of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think everybody that has a loved one in care would agree that the past few months have been very difficult and challenging. My dad only went into care last November and to St Catherine's February 2020. As a family, we were a bit hesitant having seen the CQC rating and how Dad would be cared for and
then lockdown happened which, has been very upsetting and traumatic. However, we can't praise the staff enough they are all hardworking and so caring towards all the residents. They treat everyone with dignity and respect and we feel Dad is well looked after. The Manager and staff need to be congratulated as they have managed to keep the home COVID free which is such a relief. A big thank you to all the staff including kitchen staff and domestics.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew T (Grandson of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Catherine's went above and beyond to ensure that my grandparents were kept together. After my grandfather passed away, they gave my grandmother such care and affection and helped her get ready for the funeral, which was during the lockdown. The staff cannot do enough for the residents
here and for that, I will be forever grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeananne R (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad came to St Catherine's care home in March 2020. We as a family can rest in the knowledge that our dad is happier in his new home and this is apparant as he always has a smile on his face and loves to join in with all activities taking place.
He enjoys all his meals especially his puddings,
we as a family are extremely grateful to all staff for the care and support he receives on a daily basis.
We would highly recommend St Catherine's to anyone looking for a care home for a loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lauren N (Granddaughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team went above and beyond to make sure my grandma and grandad could be placed together after a difficult six months of them being separated due to different care needs. I wish they had received the level of care they get at St. Catherine's six months earlier.
My grandad sadly passed away a few
months ago but his care throughout his time at St. Catherines, including his end of life care, was exceptional.
Every member of the team rallied around my grandma to support her and care for her while grieving which has continued through lockdown, while family have not been able to visit her. She was sad and lonely at home alone, now we never see her without a smile - the staff treat her like a member of their own family, there are activities for her to do and they accommodate family visiting so we can speak to her, albeit currently through a window.
Management have kept family informed and updated, particularly through this pandemic. I cannot thank the team at St. Catherines enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.402)

Overview of Review Score

The Review Score of 9.4 (9.402) out of 10 for St Catherine's is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.602 for St Catherine's is calculated as follows: ( (82 Excellents x 5) + (10 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 103 Ratings = 4.602

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for St Catherine's is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 7 hours ago

We currently have vacancy's available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring. Contact us today to arrange a viewing of the home and to meet our team!


Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about St Catherine's

What types of Care is St Catherine's registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Catherine's provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Catherine's have?

There are 38 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at St Catherine's?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Catherine's to the centre of Nantwich?

0.6 mile(s) as the crow flies, distance by road may be significantly further.