St Catherine's

Barony Road, Nantwich CW5 5QZ
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9.4 35 Reviews
  • St Catherine's, Nantwich
Based in Nantwich, St Catherine's Care Home provides specialist nursing care for up to 40 older people including people living with dementia.

St Catherine's is a warm and welcoming home with plenty of space to relax and enjoy the company of others, with serene areas to enjoy peace and quiet. The furnishings and lighting are of the highest standard and are designed to meet the needs of the people supported.

St Catherine's garden is an integral part of life for residents, families, staff and the local community. The sensory outdoor space includes raised flower beds, fragrant climbers, a beach hut and 'secret hideaways' for quiet reflection. The home has wonderful spaces to relax in and enjoy company, including an activities room, lounge area and two large conservatories which provide a wonderful area for residents to relax.

By getting to know the people supported, trained staff deliver the highest standards of person-centred care possible. Every person living at St Catherine's leads a happy, active and fulfilled life, tailored to their individual passions and interests.

Meals are prepared and cooked on site by the chef and are tailored to resident preferences and to any dietary requirements.

St Catherine's believe in promoting an active and fulfilling lifestyle for residents and offer a diverse rang of activities and programmed designed towards residents interests and hobbies. There can include arts and crafts, fitness classes, music therapy, cooking and baking, pet therapy and many more.

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Care Provided by St Catherine's

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Collette Stubbs (Interim Service Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for St Catherine's

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,499
    • Self-Funded Residential Dementia Care from £1,499
    • Self-Funded Nursing Care from £1,530
    • Self-Funded Nursing Dementia Care from £1,530

  • Prices exclude therapeutic activities such as hairdressing and chiropody.
  • (these prices are only a guideline, please contact St Catherine's to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking available to visitors.


St Catherine's Reviews (35)

Total of 35, showing 21-35
9.4

St Catherine's has a Review Score of 9.4 (9.402) out of 10, based on 9 reviews in the last 2 years. Over all time St Catherine's has 35 reviews.

Overall Experience

  • 27
  • 4
  • 2
  • 1
  • 1

Date Published

35
1
1
9
26

Review from Gavin B (Son of Resident) published on 26 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at the home for over twelve months and spent her final days there. The care that she was given, in particular during the last months of her life was excellent. This was due to there being a change of management roughly halfway through her time at the home. There is now more
continuity and familiarity between the staff, the residents and their families. The staff seem to now have clear task instructions to which they follow in a professional and emphatic manner. My family were given comfort knowing that our mum was taken care of safely in her time of need and we will always be grateful to the staff at St Catherine’s. Thank you to all of the team.

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Review from L R (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Yet another new manager, who still hadn’t introduced herself several months in.
Food is still a big issue as a soft diet is needed. Poor quality and also a case of 'get what you're given'. Very rarely staff get her up to eat with others in the dining room.
Not always included in activities, although
we have requested her to be asked at every opportunity.

Reply from Lynn Billingham, Sales, Marketing and Customer Services Manager at St Catherine's

Thank you for taking the time to submit a review. Since taking up post; our home manager has held regular resident and relative meetings and been busy making improvements in the home for the benefit of our residents, including improvements in the dining experience and our activities programme. The manager operates an open door policy so is available to address any concerns relatives may have. She would be happy to meet with you to discuss your concerns in more detail.


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Review from Anthony P (Resident) assisted by family/friend published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel safe and well looked after. The staff are very, very kind - nothing is too much trouble for them.

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Review from A E (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was concerned a few months ago, as the home went through a rough patch where the standards slipped due to staff leaving. A new manager arrived a few weeks ago and things have turned around for the better. There are new office staff plus carers and nothing is too much trouble. If something is not right,
they will go above and beyond to sort it out.

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Review from E F (Wife of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish my husband had received the same level of care in hospital as he did whilst he was at St Catherine's. The staff were always attentive irrespective of their role at the home always ensuring he had everything he needed. We are grateful for everything the team did and we were always kept up to date
with my husband's condition which was so important.

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Review from S E (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad could not have spent his last few weeks in a better place. The care he got from everyone was second to none. The staff were extremely supportive to the family at a very difficult time. I can't praise this home enough. As a family we are so grateful to them

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Review from R M (Husband of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and management have improved in recent months. Now have more permanent staff and less agency. Some agency staff could be better at caring not familiar with a medical condition. At times when visiting can find relative soiled/wet.
Staff went to a great deal of trouble to make relatives Anniversary
or Birthday a very happy day.

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Review from M P (Wife of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband feels very safe and cared for which makes me happy for him.
He loves all the carers they are so kind and caring to him.

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Review from J P (Wife of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The past year/2 years have been difficult at the home, but with a new management team and more permanent staff instead of agency, things are beginning to improve greatly. The management team seem very focused and there are clear signs we are turning the corner.
It is so very important to nurture and
hold on to good staff. Some of whom have been here for years.
The staff need to feel appreciated.

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Review from Doreen P (Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience has been mixed. The daycare has been good but overnight not good. The staff take a long time to answer the call bell and one not sensitive to my needs. I am not happy with male carers to take me to the toilet.

Reply from Lynn Billingham, Marketing, Sales, Customer Services Manager at St Catherine's

Thank you for your review. Within the home we have both male and female carers but would like to assure you that all our staff are highly trained and treat residents with dignity and respect at all times, as well as being sensitive to individual needs, we will provide refresher training to staff, as necessary. We are sorry to hear you are not satisfied with the food and drink, we have a new Cook in the home who will work with our residents to help make improvements.


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Review from Paula D (Niece of Resident) published on 16 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On accompanying our auntie to St Catherine's we were greeted with a homely atmosphere and pleasant surroundings. The friendly and professional staff showed care and compassion dignity and respect to my auntie during her short time in the home. She received excellent personal care and her room was very
clean and comfortable. As a family we were updated regularly and sensitively regarding my auntie's condition and were offered refreshments and a place of privacy as and when it was needed. Thank you to everyone at Catherine's.

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Review from Parveen S (Daughter-in-law of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Catherines care home were absolutely fabulous with the care given to my mother in law and her dignity was preserved. The moment we walked in it was peaceful and welcoming. We had a very thorough introduction and empathy towards our needs.
We found the service here outstanding. I recommend this care
home for anyone. 10 out of 10.

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Review from Jerry P (Son of Resident) published on 10 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of St Catherine's for just under a year, up to her death at the age of 94 in March 2017. While she was there, she was suffering from vascular dementia and was confused for much of the time and fundamentally did not want to be in a care home. Her life there was made tolerable
by the kindness and competence of the staff. My wife and I worked in the NHS for many years, and learnt to recognise well-ordered care: friendly, open staff attitudes; knowledge of the individual; routine that was flexible and fitted around the individual; scrupulous cleanliness and a comfortable, very well-maintained environment; varied and well-organised social events; and effective liaison with GP services. This is how all care homes for this client group should be run.

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Review from Pamela W (Daughter of Resident) published on 17 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home, compassionate, caring and competent staff. My Mum has been a resident here for 2 years


My sister and I can rest in the knowledge that Mum is kept lovely and clean, happy, given lots of cuddles from staff and has plenty of food and beverages.


I would not hesitate to highly recommend

St Catherine's to anyone looking for a care home.

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Review from Claire d (Daughter of Resident) published on 11 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A Fantastic care home, my mum has dementia and is receiving the best top care ever possible,I have been and visited a few care homes, and my Mum has been here at St Catherines 10 months and it is a wonderful friendly home with great staff that care and look after all the patients like family, the service
is excellent all around.

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Current Review Score: 9.4 (9.402)

Overview of Review Score

The Review Score of 9.4 (9.402) out of 10 for St Catherine's is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.602 for St Catherine's is calculated as follows: ( (82 Excellents x 5) + (10 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 103 Ratings = 4.602

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for St Catherine's is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Sep 2024

Overall
Inadequate

  • Caring

    Inadequate

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 31 Mar 2025

We currently have vacancy's available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring. Contact us today to arrange a viewing of the home and to meet our team!


Awards / Recognitions (2)

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