Church House

Coole Lane, Austerson, Nantwich CW5 8AB
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9.6 55 Reviews
Church House is situated just outside Nantwich in Cheshire, in a picturesque rural location. The care home is a 200-year-old farmhouse with a modern extension in a beautiful setting.

All visitors are warmly greeted with a smile, a handshake, and the offer of a hot drink.

Church House care home has a reputation for being a very warm and friendly home. The team of staff are good listeners, caring and compassionate, and are keen to keep standards high.

The activities coordinator is a natural entertainer who lights up the room when she walks in. She gets everyone involved and alert, not just with games and quizzes, but engaging with each other and the world around them.

Activities are very much centred on what the residents would like to do. They always have a choice. Some like to walk around the gardens and up the lane. Church House has frequent trips out – and recently had a trip to Chester Zoo. They had a large garden party last summer, so there is lots of coming and going, and plenty to keep the residents happy and contented.

A lot of residents engage with each other over meal times. Some will get their own meal and then help others get theirs and then help tidy away. They also like to get involved in the kitchen.
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Care Provided by Church House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 44 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Robert Hammond (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Church House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200

  • Additional services such as hairdressing will be charged separately.
  • (these prices are only a guideline, please contact Church House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Church House Reviews (55)

Total of 55, showing 1-20
9.6

Church House has a Review Score of 9.6 (9.640) out of 10, based on 12 reviews in the last 2 years. Over all time Church House has 55 reviews.

Overall Experience

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Date Published

55
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Review from S Y (Resident) assisted by family/friend published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was moved to Church House in the Nursing Unit following discharge from hospital. I have found all of the staff very friendly and accommodating. Any issues I have had have been addressed straight away. I have found the environment very calming and have a beautiful view from my window over fields

Reply from Francesca MacDuff-Varley, Marketing Manager at Church House

Thank you for your lovely review of Church House, your wonderful feedback will be passed to all the team and we are very glad you are enjoying your lovely view.


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Review from Peter M (Son-in-law of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the staff at all, they are absolutely excellent with my mother-in-law who is 89. She has dementia and the staff have been excellent with her, accommodating her husband, which we did not have at the previous care home. Cannot fault the staff at all they are great.

Reply from Francesca MacDuff-Varley, Marketing Manager at Church House

Thank you for your lovely review and feedback, your kind words will be passed to all our Church House team.


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Review from S D (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Mum on end of life care and staff are wonderful, supportive of both family and friends; answer any questions we have.
Communication between us and the home staff and managers is excellent. 10 out of 10.

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Review from Pauline S (Respite Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well looked after. Very clean. Staff are very friendly and kind. No complaints.

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Review from Paul W (Son of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm writing this review on behalf of my mum and resident. During her residence she seems settled and cared for. The care and support witnessed has been excellent. Staff are attentive and pleasant. Mum seems happy and comfortable. I'm very happy with all aspects of the nursing home, management and staff.

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Review from John M (Brother of Resident) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a resident at Church House for several months after being taken there following discharge from hospital. Prior to being in hospital, he has been a resident at another care home and did not like it at all. On visiting him at Church House, I have found him much happier than before.
The staff at Church House are exceptional at caring for and keeping residents happy, always welling to oblige any requests. All of the staff are very kind but one nurse in particular stands out with her kindness. I'm sure residents at Church House will know who I mean and I wish I could name her.

Reply from Francesca MacDuff-Varley, Marketing Manager at Church House

Thank you for your lovely review. Your wonderful feedback will be shared with the Church House team.


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Review from C H (Son of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I sincerely appreciate all the care and attention my mother receives from all staff members. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Church House

Thank you for your lovely review and wonderful feedback that will be shared with all the Church House team.


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Review from R W (Son of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Church House for 22 months now. Mum has slowly declined and recently I have had to apply for NHS funding. Church House, two members of staff in particular have been brilliant in assisting and supporting me through the progress, both going over and above their statutory duties.
Mum has been treated with care and support during her tenure. All the staff have been absolutely brilliant, nothing too much trouble, and happy to answer my questions regarding Mum. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Church House

Thank you for your wonderful review - your kind words and positive feedback will be passed to all the team.


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Review from J B (Daughter of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

What a wonderful home Church House is. Very friendly, helpful staff that genuinely care and support their clients. Mum has had a very positive experience since being here. She is very happy and content. All mum's needs are met constantly leaving me free from worry.

Reply from Francesca MacDuff-Varley, Marketing Manager at Church House

Thank you for your lovely words and positive feedback about Church House, this will be passed on to the team.


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Review from D G (Daughter of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very relaxing atmosphere. The carers are always welcoming and supportive, putting both my Mother and our minds at ease.

Reply from Francesca MacDuff-Varley, Marketing Manager at Church House

Thank you for a wonderful 5-star review, your lovely feedback will be passed on to the team.


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Review from Gail E (Daughter-in-law of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very first time coming to Church House Care Home, and this is home for a family. You have a friendly, loving and caring staff. And we are are grateful and thankful that you are giving all the best that you can for our family member. Church House is clean and well-maintained facilities. And most of
all you are treating all the patient's family like a family. Well done! And good luck. Best regards!

Reply from Francesca MacDuff-Varley, Marketing Manager at Church House

Thank you for your wonderful review and lovely words, these will be passed to all our team.


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Review from J R (Daughter of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff. Mum seems to be settling down now. Home in a lovely location.

Reply from Francesca MacDuff-Varley, Marketing Manager at Church House

Thank you for your lovely review and feedback that will be passed to the team.


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Review from Ian M (Son of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Church House Care Home for eight months until she sadly passed away this year. Mum had been happy and content at Church House. I am so pleased with how all the staff cared for Mu so well right up until the end, I can't thank them enough for all that they did. I would happily
recommend Church House, it is a lovely environment for residents with nice bedrooms and a nice, large lounge where regular activities help to entertain everyone.

Reply from Francesca MacDuff-Varley, Marketing Manager at Church House

Our thoughts are with you and your family at this sad time, thank you for your lovely words that will be passed to our Church House team.


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Review from David O (Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spent years travelling to many different countries in Europe, Japan and USA. Go to pub - meals and beer with the activities coordinator. Have a nice room and meals.

Reply from Francesca MacDuff-Varley, Marketing Manager at Church House

Thank you for your lovely review and star ratings - these will be passed on to our team.


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Review from Jeremy O (Son of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this care home for thirteen weeks. The staff have treated her with compassion and dignity. They are very caring and friendly and are a credit to their profession. I would like to thank one and all for the exemplary care she received.

Reply from Francesca MacDuff-Varley, Marketing Manager at Church House

Thank you for your lovely review and feedback - I will pass this to our team.


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Review from Lee G (Grandson of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To who this may concern,
I wanted to put down in writing, my sincerest gratitude possible to the staff at Church House in Nantwich especially the nurse.
Every time I visited my grandad not only could I see he was being cared for in a fantastic manner, but also I was made to feel welcome each time.
Little
things like an offer of a drink or the nurse's head popping round the door to say Hi, is everything ok.
Finally, I want to say when I left, just before I went through the door, the nurse gave me a big hug. Now it’s a very small thing but it was perfect timing as I really did need that and I am also so grateful for it.
I hope you can pass on my gratitude to the wonderful team and thank you again.

Reply from Francesca MacDuff-Varley, Marketing Manager at Church House

Thank you for your lovely review and your feedback which will definitely be passed to our Church House team.


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Review from Dilys R (Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here five years at Church House Care Home. It still is a good place to be in.
I have a lovely bedroom to sleep in. Good food, a nice lounge to watch the television and to play bingo there.

Reply from Francesca MacDuff-Varley, Marketing Manager at Church House

Thank you for such a lovely review - it is lovely to hear how happy you are at Church House.


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Review from David W (Son of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have hoped for a higher standard of care for my mother in the last three months of her life. She was given dignity, compassion and respect. When I visited her, I encountered professionalism and politeness from the staff at every level. All my questions were answered honestly and openly.
I was kept fully informed of the situation at all times. Covid regulations were strictly adhered to, and the safety of all residents was of utmost importance to the staff. My mother got on well with all the staff and felt that she was being listened to and her requests and needs fulfilled.
Thank you again, Church House Nursing Home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Church House

Dear David, thank you for your lovely response. We are very happy to hear the last few months were happy and comfortable. I will pass your kind words onto our team.
Many thanks.


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Review from J G (Daughter of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are brilliant and work hard to please. The activities coordinator is amazing, she is such a wonderful lady, helping out and organising events and things to do - absolutely brilliant.
Management not so good, need to be around talking to families and solving any problems or issues.

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Review from K J (Next of Kin) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has settled so well. The staff are mostly wonderful! The head activities coordinator is amazing. She adores the residents and makes their lives fun. There are some staff I would love to mention, who have helped me get my relative settled and the care needed.

Reply from Francesca MacDuff-Varley, Marketing Manager at Church House

Dear Karen, thank you for your lovely review; your praises will be passed on to the staff at Church House.
Many thanks.


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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Church House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for Church House is calculated as follows: ( (92 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 139 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Church House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Top 20 Large Care Home Groups 2016

Recipient: Akari Care Ltd

Date: Monday 15 Feb 2016 More details

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Frequently Asked Questions about Church House

What types of Care is Church House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Church House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Church House have?

There are 44 Single Rooms.

What are the Facilities & Services at Church House?

Own Furniture if required, Smoking not permitted, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Church House to the centre of Nantwich?

1.2 mile(s) as the crow flies, distance by road may be significantly further.