Church House

Coole Lane, Austerson, Nantwich CW5 8AB
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9.6 55 Reviews
  • Church House, Nantwich
Church House is situated just outside Nantwich in Cheshire, in a picturesque rural location. The care home is a 200-year-old farmhouse with a modern extension in a beautiful setting.

All visitors are warmly greeted with a smile, a handshake, and the offer of a hot drink.

Church House care home has a reputation for being a very warm and friendly home. The team of staff are good listeners, caring and compassionate, and are keen to keep standards high.

The activities coordinator is a natural entertainer who lights up the room when she walks in. She gets everyone involved and alert, not just with games and quizzes, but engaging with each other and the world around them.

Activities are very much centred on what the residents would like to do. They always have a choice. Some like to walk around the gardens and up the lane. Church House has frequent trips out – and recently had a trip to Chester Zoo. They had a large garden party last summer, so there is lots of coming and going, and plenty to keep the residents happy and contented.

A lot of residents engage with each other over meal times. Some will get their own meal and then help others get theirs and then help tidy away. They also like to get involved in the kitchen.

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Care Provided by Church House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 44 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Robert Hammond (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Church House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200

  • Additional services such as hairdressing will be charged separately.
  • (these prices are only a guideline, please contact Church House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Church House Reviews (55)

Total of 55, showing 21-40
9.6

Church House has a Review Score of 9.6 (9.640) out of 10, based on 12 reviews in the last 2 years. Over all time Church House has 55 reviews.

Overall Experience

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Date Published

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Review from D R (Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home good, peace to be in here, the food is excellent, also the care/staff and everything else relating to the home.
The activities I enjoy taking part in.
I have a lovely room to sleep in.
It is good value for money.

Reply from Francesca MacDuff-Varley, Marketing Manager at Church House

Thank you for your fantastic review.
We very much appreciate your kind words and are very happy you are enjoying staying with us.
Many thanks.


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Review from Susan P (Niece of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite all the necessary Covid precautions, I was made extremely welcome by the staff. One lady was very patient with me, as I don't cope well with the Covid throat swabs. The home is in a beautiful setting; it is extremely homely and does not feel like an "institution"! The staff were warm/friendly.
Room on the smaller side, but nice views.

Reply from Francesca MacDuff-Varley, Manager at Church House

Dear Susan,
Thank you for taking the time to write such a lovely review, we look forward to seeing you again.


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Review from Kathryn M (Daughter of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

On arrival at Church House, my mother was required to isolate due to Covid, not a problem in itself, however, the room in which my mother was placed was too small and affected her mental health, she was not washed for three days, the clothes that she arrived in were left at the end of her bed for two
weeks. My mother felt she was being forced to live in a sty. At the end of the ten days which she had been counting down, she was told she could not leave her room as they had not yet arranged any portable oxygen for her. This was cruel and made her completely distraught, not the actions of a home that cares for its residents.
On a couple of occasions, statements that the staff made were not truthful, there was a general lack of care and much of the time my mother felt as though any concerns she had were being ignored.
Awful experience, my mother moved to a different home where the staff are more caring and listen to my mother and provide the care she needs and deserves. Do not use this care home.

Reply from Francesca MacDuff-Varley, Manager at Church House

Dear Kathryn,
Thank you for your honest review. We can only apologise for your mother’s experience and I want to personally assure you that this will be fully looked into. This is not the high standard our homes adhere to and I want to thank you for highlighting these issues.
Many thanks, Francesca


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Review from Margaret R (Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very kind and looks after me wonderfully.

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Review from Margaret N (Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here at Church House and the staff very much. They are very kind all of them.

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Review from Jackie D (Daughter of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently passed away following 8-years of loving care at Church House. Thank you to everyone at Church House for all the love and support they have given to both mum and me.

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Review from Peter M (Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here. I am looked after well.

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Review from Edna C (Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love Church House.
I am very happy here.
I have been here four and a half years.
All the staff are very caring.

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Review from Annetta W (Wife of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our whole family are very happy at the level of care shown to my husband.
The staff, from kitchen staff, housekeepers, nurses and carers, have been very supportive, always very friendly and have shown lots of kindness.

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Review from Colin P (Son of Resident) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been in Church House for two years and has recently passed away. The care she received and the care and consideration our family received was outstanding - so thoughtful and willing to help us cope with the sadness and emotion of the situation. No detail was too small.

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Review from John W (Son of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel the care of my mother is adequate. She is clean, warm and fed well.

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Review from Simon H (Son of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The level of care is improving due to the new house manager. Not the most modern of facilities but great staff and very homely.

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Review from C R (Daughter of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There are a lot of good things that are always going on, music, games etc. They care a lot about the residents that are in there and are very much on hand. I am very satisfied.

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Review from C R (Daughter of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident in Church House for over four years, she always tells me how happy she is and how well cared for she is. This is evident in her appearance and general demeanour. The activities coordinator ensures that she takes part in games, quizzes, singsongs and crafts. She is never bored.
All the food is homemade and prepared to a high standard.

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Review from Annetta W (Wife of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely happy with the care of my husband. The home is like a family. Everyone is thoughtful and helpful.

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Review from Jennifer W (Daughter of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father became a resident in March and came direct from hospital. He was losing weight, not orientated, not interacting. I am pleased to say he is responding and trying to communicate with staff, eating and interacting and has been out with staff for a day out I thought would never happen.

Reply from Cathy Hollinshead, Manager at Church House

Thank you so much for your review.
It is wonderful to see your dad improving slowly since he arrived with us.


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Review from M B (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a friendly, homely atmosphere at Church House. The staff are helpful and the residents are treated with patience, consideration and kindness. There is a good range of activities and the premises are clean and well kept.

Reply from Cathy Hollinshead, Manager at Church House

Thank you very much for taking the time and trouble to review Church House. It is a pleasure to be given the opportunity to care for your mum.


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Review from D J P (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As only a young person, having to have care, the home has made me very welcome and has looked after me to a very high standard with all the needs I have required.
It is just like being at home.

Reply from Cathy Hollinshead, Manager at Church House

Hello and thank you so much for your lovely kind words it is a pleasure to have you here as part of our family.


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Review from Clarice H (Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for several weeks and I am very satisfied.

Reply from Cathy Hollinshead, Manager at Church House

Hello.
Thank you so much for your review. It is a pleasure to be given the opportunity to help look after you and for you to join our wonderful extended family.


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Review from C D (Friend of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident for several months and has settled well. He is encouraged to do as much as he can for himself, takes part in activities and makes choices for his meals. He relates well with the staff and other residents. Family and friends of residents are always made welcome.

Reply from Cathy Hollinshead, Manager at Church House

Thank you very much for such a wonderful review. We all feel very privileged to care for all our residents (our extended family)


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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Church House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for Church House is calculated as follows: ( (92 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 139 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Church House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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