Clayton Manor Care Home - Avery Healthcare

Rood Hill, Congleton CW12 1YZ
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9.8 86 Reviews
  • Clayton Manor Care Home - Avery Healthcare, Congleton
One of the longest-serving nursing homes in the Avery Healthcare portfolio, long-spanning and dedicated services defines the ethos of Clayton Manor Care Home in Congleton. Delivering exceptional care for the past two decades, the dedicated staff at this Cheshire care home bring extensive knowledge and experience, unmatched compassion and commitment.

Congleton's Clayton Manor Care Home provides residential care, dementia care, short-term respite, and nursing care. The emphasis is on the well-being of every resident, focusing on meeting unique needs and preferences. Acknowledging that it is their home, the team strive to ensure that residents and their loved ones perceive it as such. Couples and companions receive a warm welcome to the home, where their well-being, comfort and happiness take precedence.

Nestled on the renowned Rood Hill, on the outskirts of town, Clayton Manor Care Home in Congleton enjoys a picturesque location in the heart of the serene Cheshire countryside, easily accessible from Macclesfield and Manchester.

All generously sized bedrooms are furnished to high standards, featuring walk-in showers and TVs, and the home provides lounges for social interactions and quiet spaces for residents seeking independent relaxation. The secluded garden, graced by mature trees, offers shaded areas for residents to enjoy during warm and sunny weather. The home also has amenities, including a hair salon, a complimentary café, a minibus, and more.

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Care Provided by Clayton Manor Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sally Latham (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Clayton Manor Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,300

  • FNC for nursing clients is collected by the home in addition to the £1300 fee.
  • (these prices are only a guideline, please contact Clayton Manor Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access

Clayton Manor Care Home - Avery Healthcare Reviews (86)

Total of 86, showing 21-40
9.8

Clayton Manor Care Home - Avery Healthcare has a Review Score of 9.8 (9.799) out of 10, based on 43 reviews in the last 2 years. Over all time Clayton Manor Care Home - Avery Healthcare has 86 reviews.

Overall Experience

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  • 14
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Date Published

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Review from K S (Granddaughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nan is much safer being here than at home, but sometimes feel she doesn't always get the support she needs e.g making her bed and continence care in the night. The staff are lovely and ensure they show dignity and respect. Nan is a very independent lady but does need some support. Decorated lovely and
good refreshments. Good level of infection control. Overall good! Bedrooms slightly too small.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to give Clayton Manor this lovely review. We are constantly striving to improve and feedback is crucial for this to happen, so we really appreciate it. Thank you once again.


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Review from Christine R (Daughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled into Clayton Manor Care Home and is well cared for by the welcoming and friendly staff. The activities are well planned and they try to involve all residents.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for your amazing review of Clayton Manor. We are delighted to care for your mum and to have you as part of our wider team. Thank you once again.


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Review from J P (Daughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well looked after, she is always happy and she enjoys the activities. Staff are very caring. I could not ask for anything better.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to give us this amazing 5 star review. We are honoured to care for your mum. She is a shining light in our care home and we love her.


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Review from Paul C (Friend of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very caring in looking after my friend.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to give us this amazing 5 star review. Have a wonderful Christmas and thank you again. We all work hard every day and we really appreciate your feedback.


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Review from Neil L (Brother of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We usually visit on Mondays. Staff always attentive, pleasant and friendly. My sister is always comfortable and warm. Excellent all round care.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time to review Clayton Manor. We are delighted that you are happy with the care your sister receives and we are honoured to care for her.


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Review from Sylvia H (Friend of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is always friendly and helpful, with lots of activities for the residents.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time out to give Clayton Manor this wonderful review. We are so grateful.


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Review from J O (Daughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clayton Manor 'family' is an excellent place. The warmth and care that comes across is heartwarming. The staff are second to none in all departments from the cleaners to the management and all in between. I would recommend Clayton Manor to anyone, and I have!!

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time to give Clayton Manor this amazing 5 star review. We are so grateful and we are truly privileged to care for your dad. Thank you once again.


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Review from Nick F (Grandson of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really cannot fault Clayton Manor. Nanna has been so well looked after and is very comfortably. Physically very good, dementia is taking its toll but again the care she gets from the excellent staff does not make this any sort of issue. I would recommend Clayton Manor to anyone.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for such a lovely review of Clayton Manor. We are delighted that you are happy with the care your nanna is receiving and it is an honour to care for her. Thank you again.


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Review from Stephen B (Son of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support offered to my mum is nothing short of fabulous. Nothing is too much trouble and she is clearly well cared for and loved. No words can express how good that feels.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to review Clayton Manor and for your lovely 5 star review. We are so delighted that you are happy with the care your mum receives, and we are honoured to care for her. Thank you again.


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Review from Jude G (Sister of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Clayton Manor from another care home - since she has moved, there has been a marked improvement in her health. She is always clean and tidy and is receiving excellent care from all of the staff, who are always welcoming. Today I went on the canal trip with my sister which was organised
by a staff member - it was brilliant. My sister really enjoyed the day and so did I. I never thought I would be able to go on a trip with her again. My brother went on the rikshaw ride with her. This place and staff are amazing.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time to leave us this amazing review. We are so delighted that you are happy with the care and social activities at Clayton Manor and we will continue to do our very best for everyone living and working here. Thank you again.


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Review from M M (Sister of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are kind, caring and cheerful. Very impressed.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time to give us this report. we really appreciate your feedback and are working hard to improve in all areas of our care and environment. Thank you again.


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Review from J T (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's like a five-star hotel. Nothing is too much trouble. Very good care workers and the food looks excellent with a very good choice of menu. Very good in-house doctor. I just found that the room that my dad was in was a little dark. The window was quite small for the size of the room with a huge holly
bush outside the window.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time to complete this lovely review of Clayton Manor. We really appreciate it so much. Thank you again and best wishes for a peaceful Christmas and a happy and healthy New Year.


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Review from P H (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Immediately upon Mum's residency here in late August 2022 and until her recent death, all members of staff were nothing but kind, compassionate, loving, caring, friendly and supportive of her and us. Nothing was too much trouble for anyone. All of her care needs were instantly and constantly met; she
was encouraged daily to get out of bed and was assisted with care, compassion and understanding, with all of her personal needs and dressing as well as eating and drinking. Time was taken to get to know her and her family as well as her likes and dislikes, which were fully catered for. Everyone knew her name and background and centred discussions with her around these topics so as to engage her and encourage her. Instantly her mood and general awareness were so much better. She so enjoyed participating in daily activities, especially music, singing and dancing - she got some of her old sparkle back. We appreciate all of the love, care and support she received until and beyond her death from everyone here.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to give Clayton Manor such a lovely review. We were so honoured to care for your mum and she is very missed by all the staff and residents who she lived with. She was a shining star and we had such great fun together. Again, I appreciate your time and thank you.


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Review from Julie G (Niece of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff welcoming and polite. Room lovely and clean. My aunt is very happy here.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time to give us this amazing full star review. We appreciate you taking the time to complete it and we are delighted that you are happy with the care your aunt is receiving.


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Review from Rebecca E (Granddaughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my nana has been at Clayton Manor her spirt and health has been at the highest since her accident. This can only be down to the care she receives. The team are kind, attentive and professional.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Hi, thank you so much for taking the trouble to review us. I am delighted that you are happy and that you nana is having a great time! We so appreciate your review, so thank you again.


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Review from Russell E (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of service and care provided.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for your wonderful review of our service. We are delighted to hear that you are happy and we will continue to ensure that your mum receives the best we can offer.


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Review from D W (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here a few months now and seems to have settled well. She enjoys the food and the staff offer help and assistance when needed.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to review our home. I am delighted to hear that your mum is settled and happy with us, and we are honoured to care for her. Thank you again.


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Review from David A (Friend of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have appreciated the kindness extended to our friend and we have observed that all the staff have a relaxed but positive attitude to their work and all the residents. There seems to be a happy atmosphere, which emanates from the top and which hopefully enables the residents to thrive.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for your lovely review. We are delighted that you are happy with the care and the atmosphere in the home, and we are so grateful that you have taken the time to review us. It means such a lot to our whole home. Thank you again.


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Review from Anthony H (Husband of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has now been resident in Clayton Manor for almost 2 years. At first it was difficult for me to come to terms with the care home. Over time this has got easier and now I feel quite comfortable visiting almost every day. I now interact with staff and residents so easily and quite enjoy the daily
visits.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for your lovely review. We are delighted to be caring for your wife and are happy that you feel comfortable in your "home from home". We love to see families together enjoying our facilities and care. Thank you again.


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Review from Jennifer C (Daughter of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been at Clayton Manor Care Home - Avery Healthcare there have been some distressing times with her mental health but the staff have always treated her with compassion and respect at all times. There have been times when she is non-cooperative and must have tried the patience of the staff
but as previously stated the care is exemplary.

Reply from sally latham, home manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for your lovely review of Clayton Manor Care Home in Congleton. We are proud of our service and it is an honour to care for your mum.


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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Clayton Manor Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Clayton Manor Care Home - Avery Healthcare is calculated as follows: ( (415 Excellents x 5) + (91 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 512 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clayton Manor Care Home - Avery Healthcare is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Sally

Sally Latham

Job Title: Registered Manager

Joined: 2020

I am a qualified nurse with 21 years of experience in the NHS and 22 years of experience in the healthcare sector. I have a special interest in dementia care, and worked as a national dementia lead, before coming to manage Clayton Manor in 2020. Prior to this role, I managed an outstanding-rated home for 9 years. I love my job and work hard to ensure that people living and working here are happy, and safe and have the best we can possibly offer. I also ensure that relatives are informed of what is happening at all times. We operate in a truly inclusive way so everyone feels welcome and supported. I am very proud to say that I work at Clayton Manor. It is the most homely, caring and exceptional place I have worked in.