Review from David B (Son of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience

Excellent staff and facilities. Clean and tidy facilities. Covid rules strictly applied so no worries as to the disease getting in the home.
Staff warm and friendly, and they can't do enough for the residents.
Altogether outstanding!

Reply from Rachel Aran, Marketing Administrator at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to review Clayton Manor Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards in order to provide an excellent standard of care to all our residents. The safety of our residents, their loved ones and our staff has been a priority, especially during the pandemic, meaning that we have strictly followed Government guidelines and our own stringent hygiene routines. Now that these guidelines have eased, we look forward to welcoming you back into the home for more regular safe visits. Best wishes

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Review from C H (Daughter of Resident) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience

A very dedicated team of experienced staff who love their jobs and treat the residents and relatives like family. They are kind and cooperative in their approach, working with residents, community mental health teams other health care professionals and family to do the very best they can for the resident.

I'm so grateful for all they have done and continue to do for my mum.

Reply from Deborah Marshall, Home ManagerManager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time to place such a wonderful review. I will share this with the team.

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Review from Stan P (Husband of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience

I have been a visitor to Clayton Manor for over three years and the one thing that has impressed more than any other is the devotion of all members of staff to their charges, particularly the ones suffering from dementia. You can see how they respond to this love that they are contented and settled

and I am confident that my wife is in very good hands, which is a very big plus for me. I have eaten here on several occasions such as Birthdays and Christmas and the food has been excellent with staff pulling out all the stops to make the day memorable. Brilliant coffee and cake in reception. The maintenance of the home is first-rate and there is an absence of the offensive odours that I have experienced in the many other homes I have visited over the years. During the recent pandemic, it is appreciated that the staff workload must have been greatly increased by residents being confined to their rooms and yet my constant phone calls have been treated with the utmost kindness. Thank you.

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Review from J F (Niece of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience

I have always found Clayton Manor to be a warm and friendly place. The staff are always pleasant and helpful as are the office staff who go the extra mile.

Reply from Angus Matthew, Senior Marketing Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to complete the review and give feedback. We continue to improve and raise our standards for the residents.

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Review from L B (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience

I could not praise the staff, management and the care my mother has received highly enough. In the 10 years she has been a resident here she has been treated as an extension of the carers' families. The staff (every last one of them) go above and beyond every single day. I would highly recommend Clayton

Manor as a safe and very caring environment for a relative needing such care.

Reply from Debbie Marshall, Home Manager at Clayton Manor Care Home - Avery Healthcare

What a pleasure to receive such wonderful comments regarding the care provided by the team at Clayton Manor. I will ensure the staff receive the praise as it's well deserved.

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Review from D S (Mother of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience

On the whole, care is very good, but they seem to have difficulty in retaining staff. A lot of good care staff have left or are leaving. Activities are good, although my daughter does not always join in. She does enjoy music and film afternoons, more outings would be nice once or twice a month - locally,

ie. shops, park/cafe or theatre.

Reply from Deborah Marshall, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for your comments, please do not hesitate to speak to me directly regarding any concerns or suggestions.

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Review from P N (Son of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience

Both my mother and brother are residents and are both looked after extremely well.

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Review from Debbie T (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience

The staff are very caring and great with the residents.
The home has recently been redecorated and looks lovely but this has been confined to the main communal areas and offices.
The bedrooms are functional and that's fine but the ensuites are quite dated.
The day trips out or half days out seemed

to have decreased in frequency.

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Review from Beryl B (Wife of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience

My husband was in Clayton Manor for approximately 2 months.
I visited him every day and was always impressed by the care he received.
I never saw anything untoward and the staff looked after me as well as my husband.
I found the cost rather expensive but decided if you want the best you should pay

for it.
If I ever need to be in a care home, Clayton Manor is the one I would choose.

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Review from S T (Daughter of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience

My mum arrived at Clayton Manor on Friday 29th March 2019 after suffering a severe stroke at home.
She received treatment at the hospital for 11 weeks before arriving here.
My mum was treated with such care and dignity from the moment she arrived, the team went above and beyond to make her comfortable

in her last weeks.
The care and support shown to me personally were exceptional, I can't praise them enough.

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Review from Nick L (Husband of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience

When my wife came to Clayton Manor we were unsure of how she would be cared for. In the event, we could not have been more impressed. The quality of care, the quality and friendliness of the staff and the quality of the accommodation were all admirable. Everything was as good as one could expect.
Thank

you so much.

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Review from Catherine H (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience

I hated having to put my dad in a care home but I had no choice, it was the best place for him. The staff were lovely with him and incredibly patient. If any more of my family need this sort of care I wouldn't hesitate in using the same home again or in recommending it to a friend.

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Review from Michael S (Son of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

We are very pleased with the care and nursing my Mother has received since she was moved to Clayton Manor.

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Review from Carol M (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

Mum waited so long to use the commode/toilet, she wet herself and was embarrassed and ashamed. She pressed her buzzer but had to wait a long time for a nurse/carer to assist her to the toilet.

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Review from Vivienne A (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident for nearly two years and is extremely happy. She looks very well cared for and is comfortable with all the staff. Her room always looks beautiful and there is always something going on to entertain her. I have no qualms about leaving her with everyone and the whole place is

a joy to visit.

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Review from N W (Son of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience

My parents are now both in Clayton Manor and care very well cared for. My mother has been in a few years now and the staff couldn't be nicer to her. She can have 'difficult' days (or moments) but the staff are extra patient and kind and she soon reverts to her normal self.
My father has been in the

dementia unit for just over a year, he has gone downhill very quickly but is treated with great understanding and tolerance.

The food is good with varied menus and level of cleanliness is outstanding, in all the bedrooms and public areas.

Visitors are welcomed and involved, all in all, a good place to be.

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Review from K M (Sister of Resident) published on 11 October 2017
Submitted via Postal Card • Report

Overall Experience

My sister has been in Clayton Manor care home now for 8 weeks and so far things are really good.
The care she is receiving is excellent.
When I visit there is always someone to keep me informed on my sister's welfare and having a doctor there twice a week I think is wonderful.
The one downside I

can foresee is the changing of staff, but no one can help it if people decide to leave, as my sister finds it hard to communicate and carers have left while she has been there, but everyone is understanding of her needs which are many.

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Review from Norman H (Son of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience

Friendly staff and cleanliness - excellent.

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Review from G W (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience

Staff - Warm, friendly and welcoming. Very dedicated and helpful and caring towards residents and visitors.

Facilities - New refurbishment is excellent, bright, modern and contemporary.

Activities - Staff work really hard to encourage and stimulate residents. Excellent group activities and varied

entertainment.

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Review from Kath B (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience

Clayton Manor is good with outstanding features. Our only concern as a family is that at times staffing levels are tight. However, we are pleased with the provision made for Mum with caring staff.

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Clayton Manor Care Home - Avery Healthcare

Care Provided by Clayton Manor Care Home - Avery Healthcare

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Funding & Fees Guide for Clayton Manor Care Home - Avery Healthcare

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