Acorn Meadow Care Home

420 Manchester Road, Lostock Gralam, Northwich CW9 7QA
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10 94 Reviews
  • Acorn Meadow Care Home, Northwich
Acorn Meadow care home, situated in the beautiful part of Lostock Gralam, Northwich, supports older people to lead their best lives with personalised residential dementia care.

This newly-refurbished, cosy home has been tastefully decorated for maximum comfort whilst the landscaped garden provides a restful place for residents to catch up with friends and family or simply to enjoy the outdoors with a cup of tea. To ensure residents always feel at home, the comfortable living areas and bedrooms are all easily accessible by wheelchair.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to make Acorn Meadow a home from home for all residents. And with a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents are supported to live the best quality of life.

The catering team at Acorn Meadow care home understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all of residents as well as visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals.

Learning about each resident’s hobbies and interests enables the dedicated and professional care team to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools to arranging tours in the local area, Acorn Meadow also encourages residents to take an active role in the Northwich community.

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Care Provided by Acorn Meadow Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lorna Bennett (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

Acorn Meadow Care Home Reviews (94)

Total of 94, showing 61-80
10

Acorn Meadow Care Home has a Review Score of 10 (9.972) out of 10, based on 21 reviews in the last 2 years. Over all time Acorn Meadow Care Home has 94 reviews.

Overall Experience

  • 72
  • 20
  • 2
  • 0
  • 0

Date Published

94
8
10
21
73

Review from Deborah M (Daughter of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From coming to have a lateral flow test. Very considerate, very prompt. Following government guidelines to the highest standards. Staff very helpful and knowledgeable. Keeping residents happy and cheerful the best they can. Keeping my mother well, happy, presentable. Clean, nice room. Considerate of
the deterioration of dementia.

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Review from S C (Daughter of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for making a very difficult situation so much easier, I feel confident that mum is well looked after. The carers have taken the time to get to know mum and understand her likes and dislikes. I can see they know her and are treating her with care and compassion. Thank you.

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Review from J M (Daughter of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother came into the home I am pleased with her care, cleanliness, wellbeing. The only negative thing, my mother would like to do more activities e.g outings, games, wheelchair aerobics etc.
The TV is on but sometimes DVD's should be on of their era e.g Gone with the wind, etc, David Niven
etc.

Reply from Clare Sheehan, Careline Advisor at Acorn Meadow Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments, we are pleased you rate the home as excellent for care, cleanliness, food and drink, staff and management. We would like to extend the opportunity to you to discuss the provision of activities for your Mother in person.


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Review from Debra M (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Excellent service. Very happy with standards.

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Review from Deborah J (Daughter of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel if it wasn't down to certain members of staff and Dad's 1:1, then the attention Dad would receive would not be very good.

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Review from Alan (Son of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 14 months in Avandale Lodge until she sadly passed away at the age of 95. She entered the home from hospital where she had been admitted against her will after a fall. She had always wanted to stay in her own home but unfortunately, her dementia had progressed to the extent where it
was no longer possible. After the first month of adjustment, though, she gradually became comfortable and even happy (as far as her dementia would allow) and certainly came to regard Avandale Lodge as home. The family visited her regularly over the time she was resident and it struck us all that the staff without exception always treated mum (and all the other residents) with kindness, courtesy and respect at all times. We always felt she was safe, comfortable and cared for, and never doubted our choice of Avandale as the right place for her final home. During her last days, that same kindness was also extended to the other members of the family as we gathered around her. We are grateful to the whole team.

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Review from Barry W (Resident) assisted by family/friend published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff look after you the best as they can.
Standards have improved following concerns raised and the food is now very good.

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Review from Katherine S (Wife of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been here for over two years and on the whole, everything has been good.
He is well cared for and always looks happy. My only concern is the clothes I would like him to be warmer sometimes and have adequate clothes on like cardigan and socks and a T-shirt under his shirt, otherwise no
complaints.

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Review from Barbara W (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has lived here at Avandale Lodge for over three years and seems happy and settled. She was recently moved downstairs which isn't as quiet as upstairs and the sitting room isn't as bright and airy as upstairs. Her bedroom is clean and comfortable and mum seems well cared for.

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Review from William W M (Friend of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant visit.

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Review from S G (Daughter of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are satisfied with the care mum receives, most of the staff are excellent but some, only a few, let the rest down.

Reply from Clare Sheehan, Careline Advisor at Acorn Meadow Care Home

Thank you for your review – we value all feedback as this helps us to improve our service where required. Thank you for your kind comments regarding our staff. We believe you have now had an opportunity to discuss this with the Home Manager and trust you are satisfied with the outcome. Please do not hesitate to get back in touch with us if you have any further concerns.


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Review from Gillian T (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is cared for well. Despite obvious short staffing, she always looks clean and her dietary needs are well maintained.
Staff are friendly and approachable and keep us informed of any issues. Bank staff are not so well informed ie not always putting thickner in mum's drinks, but again this is down
to low levels of staff.

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Review from Paul M (Son of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All good No probs.

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Review from Sarah M (Granddaughter of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are really friendly and talk to the residents a lot. If you ask them how your relative is they will tell you and obviously know a lot about their residents and what they do each day. They help keep the residents calm in they're agitated. My Grandma is clean and looks a lot better than when
she first came in.

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Review from S W (Daughter-in-law of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not an easy place to visit but always amazed at the kindness and affection showed to residents. Very confident leaving our loved one in your care.

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Review from Mary B (Wife of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints at all my husband is well cared for. More than happy.

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Review from P R (Relative of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with everything. The manager is wonderful.

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Review from Sally M (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind, patient and lovely with my dad.

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Review from Jackie G (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Up until the unannounced inspection, it was obvious that the home was having some difficulty in attracting staff.
This was mainly evident from the high number of agency staff being deployed, particularly at weekends. Overall I considered that this would have an adverse impact on the residents in terms
of continuity of care and safety.
Since the inspection report, it is evident that greater effort has been put into this area and I am pleased that the home now appears to be adequately staffed and the carers appear to have some quality time to spend with individual residents. I am less concerned about my mother's safety than I was pre-inspection.

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Review from P T (Wife of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have spent many hours sitting and trying to do my best to take a bit of the burden to help staff look after my husband and everyone is so appreciative. I don't have to do this but I am glad to help while I am able.
The staff do a really good job and are pleasant and kind with everyone if you live
or visit. Making it as much as possible, a clean and really nice place to visit.

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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Acorn Meadow Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Acorn Meadow Care Home is calculated as follows: ( (246 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 252 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn Meadow Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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