Review from A B (Son of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience

Mum was reluctant to go into a care home at the age of 88 years but she could not manage at home even with carers. Mum has been at Colbrook Park for nearly 3 months and it has been a revelation. She loves the carers and has a lovely room with views over the countryside. We have not heard one criticism

of Corbrook Park and often she breaks off a call as someone has come to speak to her. She has never mentioned her old home and I would not hesitate to recommend this lovely home.

Reply from Vanessa Davies, Head of Operations at Corbrook Park Nursing Home

Thank you very much for taking the time to review Corbrook Park, we are very proud of the team at Corbrook Park. It is lovely to hear that your mum has settled so well and that even though you are not yet able to visit inside, you have noticed that the staff visit her in her room to ensure she is safe and has everything she needs. We have had a number of new key people in the home; General Manager, Deputy Manager and Head Chef and all appear to have had a very positive impact on the home.

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Review from Vanessa H (Daughter of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience

In the short time (7 months) my mother was in Corbrook Park she had variable health but can report that the staff, from registered nurse to carer, chef to caretaker, all at times played their part in ensuring that my mother's experience at Corbrook was a supported and happy one. The staff were very

responsive to my mother's needs both in healthy times, offering time to talk and share, and in less healthy times when she needed significant care. I would particularly like to commend the staff for their very caring approach in the final days of my mother's life and after. I was particularly struck by how the staff supported me through the last days, but also the care and attention they gave to my mother after she had passed away. I truly feel that there is a shared ethos and community within Corbrook Park Nursing home, which extends beyond the staff and residents to include family which helps in difficult times.
Corbrook Park is also set in beautiful grounds which brings a smile to all.

Reply from Vanessa Davies, Head of Operations at Corbrook Park Nursing Home

Thank you very much for taking the time to review Corbrook, we strive to ensure that the service provided is of a very high standard and it is lovely when we receive feedback that acknowledges this. Please take care and stay safe.

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Review from Jillian L (Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience

I will be happy to spend my waning years at this comfortable home with its caring, friendly and informed staff. The Edwardian extended mansion and its formal grounds with rural views stimulate the senses. Mostly ensuite single rooms ensure privacy and the lounges offer space for socialising. The experienced

maintenance staff respond to staff and residents' requests promptly. Activities are well planned, appropriate and well-led. Covid-19 has stopped outside entertainers from visiting. Our PPE-clad visitors can walk or wheel us around the grounds. A local GP visits weekly and when needed. Our nurses administer medicines and treatments and supervise daily healthcare. Food is home-cooked, varied, satisfying, nourishing and plentiful. Residents are provided religious services.

Reply from Vanessa Davies, Head of Operations at Corbrook Park Nursing Home

Thank you very much for taking the time to review Corbrook, its always really positive when a service is reviewed so positively by someone using it, so thank you. We hope you enjoy the Christmas activity plan they have in place.

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Review from J H (Daughter of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience

My sister and I were at our wit's end when Mum fell and fractured her hip during the lockdown. Then, to be advised that Mum was medically fit to return home, we chose Corbrook Park as Mum's family farmed locally and Mum knows many of the residents. Thank you to the manager and his team for the staff's

(too many to mention) kindness and support during a very difficult time.

Reply from Vanessa Davies, Head of Operations at Corbrook Park Nursing Home

Thank you very much for taking the time to review one of our homes, it is always a difficult decision when choosing a care home and it is pleasing to know that our staff team have made the move a positive move, with their kindness and support.

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Review from T F (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience

We couldn't have asked for a more kind, compassionate and respectful home for our mother to live. The care and loving attention given to her, especially in her last days, were over and above professional duty. In her last hours, I was able to stay overnight with her and to be with her to the last. Even

afterwards, the staff protected her and our dignity. Thank you to all the staff.

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Review from C H (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience

My mum, who had dementia, has received excellent care since arriving at Corbrook, but from my point of view, it is the communication between the staff and my family which sets Corbrook apart from other homes, particularly when visiting has not been possible or practical. Staff have always been helpful,

and it is clear that they know Mum well, from what they say on the phone. I'm very confident that Mum is not only looked after but really cared for at Corbrook.

Reply from Vanessa Davies, Head of Operations at Corbrook Park Nursing Home

Thank you very much for taking the time to review one of our homes. It is very pleasing to hear that the staff at Corbrook have communicated well with you during this time, we strive to provide a very high standard of care, part of which involves communicating well with relatives.

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Review from Jenny S (Sister-in-law of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience

We have nothing but praise for the staff and management who have done their very best at this difficult time. They have been kind and thoughtful at all times and have done all that is possible to make our sister feel safe and comfortable. We are very happy with all day and night care.

Reply from Vanessa Davies, Head of Operations at Corbrook Park Nursing Home

Thank you very much for taking the time to rate one of our services, we are really pleased that you are happy with the care our staff provide.

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Review from G M (Daughter-in-law of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience

Corbrook Park provides wonderful care and has been fantastic during the lockdown. We have not been able to visit, but have received twice-weekly Facetime calls, now visits outside only. We have been kept in touch. Can't praise staff, carers and anyone connected enough. Always have been impressed with

Corbrook, but feel they have gone up and beyond at this time. Lovely setting and gardens, but overall care for our loved one is 5-star. Would recommend. All staff extremely caring and good at their job. Entertainment is brilliant too.

Reply from Vanessa Davies, Head of Operations at Corbrook Park Nursing Home

Thank you very much for taking the time to review our service, we are really pleased that you feel we have managed to continue to support contact with you relative during this difficult time.

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Review from P T (Son of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience

Delays can be experienced when the 'help' button is used. Sometimes a lack of concern is felt. Food can be an issue, particularly with some meat, which can be tough (lamb and beef). Vegetables don't look fresh and are overcooked, and food could be served hotter. Medical assistance can be an issue, with

what seems a lack of communication between doctor and nurses. Generally a satisfactory picture with some good carers.

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Review from A O (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience

Since my father has been at Cedars he has been looked after to a high standard due to his health conditions not been able to go out. The staff are excellent with time and I know if things were different he would be happy there.

Reply from Claire Brown, Manager at Corbrook Park Nursing Home

Thank you so much for taking the time to write this review. I will pass your comments back to our specialist dementia team who care for your father.

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Review from G M (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience

Lovely home in a beautiful setting. Staff are really helpful and caring and always in regular contact. They helped my Dad to settle really well. Very impressed.

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Review from Janet (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience

My mother, who recently passed away, was a resident at Corbrook for three years. The staff, carers and nurses are dedicated to the care of residents and treat them with respect and dignity. If a problem arose it was dealt with promptly and efficiently. In my mother's final days the staff on duty were

very respectful and supported me through three difficult days.
There have been many management changes recently and when this is more stable, Corbrook will be an excellent care facility.

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Review from K B (Sister of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

The last few months have been one of great change. Carers leaving, agency staff, change of manager. I do believe the new manager is trying to sort out the above issues. The regular staff are great with exception of a couple. Issues I have raised have been addressed by the manager. I look forward to

the home improving in the near future.

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Review from Helena S (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience

The staff and management work really hard to create a welcoming home where my mum is really happy. She is treated with great kindness and understanding. The staff are always attentive and help my mum whenever needed. All staff spend a great deal of time communicating with the residents and helping them

to communitcate with each other. I have joined in many of the activities including garden walks, singing, music and movement, bingo, craft and chair exercises e.g. football! These are with groups of residents and run every weekday. There are also organised visits by local groups; e.g. schools and animals. My mum's health has improved since being in Corbrook Park because of her complex medical needs being regularly assessed and catered for. It is a joy for all our family to see our mum so happy. Thank you all.

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Review from Sarah H (Daughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience

My mother received a very warm welcome, even had her hair washed and set within an hour of arriving. As my mother says every time I visit "The staff are lovely and kind." She is grateful for the relaxed, sociable atmosphere and enjoyable meals served in the attractive dining room. I am heartened by

the individual reassurance and care my mother receives to help her feel comfortable at this bewildering end stage of life.

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Review from Jill T (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience

From the moment I went to Corbrook to ask about a room for my mother, the staff were so welcoming, friendly and reassuring. Although my mother was only there for 3 days they treated her (and us) with respect and dignity. They made her comfortable in her final hours and were so nice to all the family

members. Thank you for making this difficult time a little easier.

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Review from C R (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience

My mother stayed at Corbrook Park for two weeks of convalescence care. The facilities were excellent always clean and tidy. All the staff were wonderful. The nurses were very caring and professional. All the staff were happy and friendly and helped my mum feel better and ready to go home. An excellent

care facility.

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Review from Jackie L (Daughter of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience

From the moment we walked into Corbrook Park Nursing Home we were impressed with the stunning building, welcoming atmosphere and beautiful country setting with superb views of the Cheshire countryside.
We were especially grateful to the manager for agreeing to have dad at very short notice.
Thank

you to the caring, helpful and friendly approach of all the dedicated team at Corbrook both towards dad and his family.
We will always continue to recommend Corbrook as an outstanding care provider in all respects.

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Review from E B (Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience

Very happy with my stay at Corbrook Park. Service has been very very good and second to none. The staff has been very wonderful. We are so pleased with it that we can't find words. Got no complaints at all. Set up and everything has been exceptional. I am extremely satisfied.

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Review from J B (Respite Resident) assisted by family/friend published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience

The home was very clean, staff were wonderful and efficient.

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Corbrook Park Nursing Home

Care Provided by Corbrook Park Nursing Home

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Funding & Fees Guide for Corbrook Park Nursing Home

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