Daneside Court Care Home has a Review Score of 9.4 (9.403) out of 10, based on 12 reviews in the last 2 years. Over all time Daneside Court Care Home has 66 reviews.
Review from Lorraine J (Daughter of Resident) published on 3 January 2025
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5.0 out of 5
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Review from Tina C (Daughter of Resident) published on 13 December 2024
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4.0 out of 5
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Review from G C (Son-in-law of Resident) published on 15 November 2024
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5.0 out of 5
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Review from Julie S (Daughter of Resident) published on 4 April 2024
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4.0 out of 5
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Review from John T (Resident) published on 2 April 2024
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Overall Experience
5.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Daneside Court Care Home
Thank you for taking the time to leave a review and for your lovely comments. On behalf of the all the staff and myself, we are so pleased you are settled and enjoying your stay at Daneside Court. As per our conversation, I hope we have now resolved any concerns you may have had, my door is always open if you would like to discuss anything further.
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Review from Peter S (Cousin of Resident) published on 21 March 2024
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5.0 out of 5
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Review from M W (Resident) assisted by family/friend published on 29 February 2024
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4.0 out of 5
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Review from Matthew M (Son of Resident) published on 26 February 2024
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4.0 out of 5
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Review from J C (Daughter-in-law of Resident) published on 26 February 2024
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4.0 out of 5
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Review from Pauline C (Daughter of Resident) published on 26 July 2023
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4.0 out of 5
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Review from C C (Cousin of Resident) published on 20 July 2023
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4.0 out of 5
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Review from R K (Son of Resident) published on 17 May 2023
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5.0 out of 5
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Review from S S (Resident) assisted by family/friend published on 10 January 2023
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4.0 out of 5
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Review from M H (Nephew of Resident) published on 9 January 2023
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Overall Experience
5.0 out of 5
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Daneside Court Care Home
Thank you for your review; we value all feedback as this helps us to improve our service where required. We really appreciate your lovely words on the care your aunt receives; we are very proud of our staff team, who work hard to provide quality, kind care. We have taken on board your comment about communication, and this will be reviewed as part of our ongoing quality improvements.
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Review from K B (Daughter of Resident) published on 29 December 2022
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5.0 out of 5
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Daneside Court Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. The Daneside Court Team are very grateful for your kind words that recognise the care your mother receives. The team have worked tirelessly through the recent pandemic, as have other areas of the health sector. We are constantly reviewing our recruitment offer to attract new people to join us so that we can continue to meet the needs of our residents, but also to find time for those special moments which our residents deserve. HC-One, in partnership with the Local Authority, have recently increased rates of pay for our current colleagues that not only recognise the kind care they deliver but also pay enhanced rates to more experienced team members. As an organisation, we continue to raise the profile of our care colleagues within our local communities to gain the respect and appreciation of the work they undertake, and I am pleased to recognise you as an ally in our mission.
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Review from C S (Daughter-in-law of Resident) published on 30 June 2022
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Overall Experience
4.0 out of 5
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Daneside Court Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are delighted you enjoyed the event we held in honour of the Queen’s Jubilee. It was wonderful to see everyone having a great time; we work hard to ensure our residents happiness and enjoyment. We are especially pleased that since covid, we are welcoming families again to continue to make memories with their loved ones. We appreciate our garden should be a lovely space for residents and families to enjoy and we have ordered new garden furniture to be used when we hold future occasions. We look forward to welcoming you to our next event.
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Review from Margaret D (Respite Resident) published on 6 June 2022
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5.0 out of 5
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Review from J C (Wife of Resident) published on 28 March 2022
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5.0 out of 5
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Review from C L (Sister of Resident) published on 23 December 2021
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4.0 out of 5
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Review from David D (Son of Resident) published on 22 October 2020
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5.0 out of 5
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The Review Score of 9.4 (9.403) out of 10 for Daneside Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.465 for Daneside Court Care Home is calculated as follows: ( (72 Excellents x 5) + (67 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 144 Ratings = 4.465
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.938 Points relating to the number of positive Reviews for Daneside Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 12 Positive Reviews ÷ 12.8 = 0.938
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Jul 2021
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Job Title: Home Manager
Introducing Samantha Farahat
Home Manager at Daneside Court, Northwich
What does kindness mean to you?
“For me, kind care is making a difference to a person’s day, ensuring that everyone feels comfortable, happy and cared for.”
As a Registered Nurse, Samantha has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Samantha closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Daneside Court.
When asked what she enjoys most about her role, Samantha remarked:
“Listening to the life stories of Residents and their loved ones, hearing about their amazing achievements and wishes can help us deliver the best possible care for the individual.”
Outside of work, Samantha likes to spend quality time with her family and has an active lifestyle, she spends her spare time going to the gym and for long walks.
If you would like to find out more information about Daneside Court, Samantha has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
