Chapel Fields

Chapelfields, Frodsham WA6 7BB
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9.1 61 Reviews
  • Chapel Fields, Frodsham
Located in tranquil village of Frodsham, Chapel Fields offers high-quality residential, nursing, nursing dementia and residential dementia care for 70 residents, in a welcoming, supportive and friendly environment.

A dedicated and compassionate staff team ensure everyone receives the person-centred residential, nursing and dementia care that they deserve, tailored to their individual needs and preferences.

Chapel Fields has a homely, family atmosphere and all the bedrooms are comfortably furnished with en suite facilities. 24-hour support ensures you continue to enjoy maximum independence with peace of mind, knowing that help is always at hand. They also offer short-term respite care.

What makes Chapel Fields special?

- Compassionate, professional colleagues focused on person-centric care
- Personalised care plans, developed with residents and their family
- Music therapy for all residents
- Regular trips and events
- Busy activities calendar
- Beautiful secure gardens and patio areas
- A beauty room offering hair and nail care
- A dedicated Chaplain

75 years’ experience

MHA is an award-winning charity, helping to improve the lives of over 18,000 older people across Britain. Through specialist care homes, retirement living schemes and vibrant community projects, they have been enabling people to live later life well for over 75 years.

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Care Provided by Chapel Fields

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Chapel Fields

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,496 – £1,569
    • Self-Funded Residential Dementia Care £1,496 – £1,613
    • Self-Funded Nursing Care £1,554 – £1,675
    • Self-Funded Nursing Dementia Care £1,649 – £1,784
  • (these prices are only a guideline, please contact Chapel Fields to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Chapel Fields Reviews (61)

Total of 61, showing 21-40
9.1

Chapel Fields has a Review Score of 9.1 (9.136) out of 10, based on 12 reviews in the last 2 years. Over all time Chapel Fields has 61 reviews.

Overall Experience

  • 44
  • 15
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  • 2

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Review from D L (Daughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We would like to say a big thank you to all the staff at Chapel Fields care home. The nursing care Mum receives on a daily basis is much appreciated. Mum is always very pleased to see the carers. They know immediately what she wants! All the staff are friendly and welcoming to our family and always
go the extra mile to help, even during the recent most challenging circumstances.

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Review from Jean G (Wife of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Chaple Fields only a few days ago. He has settled very well. The staff are very caring to him and myself. So pleased he came here.

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Review from Janet D (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my honest opinion Chapel Fields Care Home nurses and carers are all excellent. My mum passed away and I could not have had more care for all my family at this very difficult time.

Reply from Heather Ross, Home Manager at Chapel Fields

Thank you for your comments and for taking the time to submit a review. It was our pleasure to care for your mum, especially during these difficult times. The rose bush has been planted in the residents' garden and will be a constant reminder of your mum and her loving family. Take care of each other and stay safe.


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Review from C R (Sister-in-law of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say "a big thank you" to all the staff at Chapel Fields for their care and help over the past 7 months for the kindness and support to my brother-in-law. We as his relatives are so pleased to see the improvement, welfare and mobility they have achieved since he has been a resident. Keep up
the good work in these difficult times.

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Review from Susanna C (Daughter of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I wrote a review over a month ago about the poor standard of care that my father received at Chapel Fields. He died in less than a month of living there. Fit and well prior to going into the home. The response to my review was that the manager was going to contact our family to discuss further. They
haven’t contacted us.

Reply from Heather Ross, Home Manager at Chapel Fields

I did say that we have investigated the points you raised and that I would contact your mum to offer a meeting. I am sorry you felt we should have contacted her sooner, but we did not think this was appropriate during the Christmas period and intended to contact your mum this week, and still do.


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Review from David U (Nephew of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a hard decision to make when I had to put my Aunt in a home, but having seen how much better she is now, after only a couple of months, it could not have been better. The staff are wonderful and so helpful. Very professional and communication is excellent. Requests, nothing has been too much
for them. My Aunt is very happy and settled. I no longer need to worry about her, knowing she is being well looked after.

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Review from Nikki G (Daughter of Resident) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In this difficult year when I wasn't able to see Mum as often as I wanted, I was confident she was looked after and she was content. I had frequent updates and the staff were wonderful.

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Review from P S (Son of Resident) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This has been an exceptionally difficult year for residents, their families and care staff. Throughout it, all the staff have been cheerful, empathetic and caring despite the agonies and fear they must have been feeling.
losing my father during lockdown was a particularly difficult moment as I could
not be with my mother or have her attend the funeral again the staff stepped up to the mark doing what clearly comes naturally to them. Thank you.

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Review from Maureen J (Sister of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are excellent, they treat everyone very nicely, kind care is given and always very helpful. Top marks to all.

Reply from Heather Ross, Home Manager at Chapel Fields

Thank you for your lovely comments which we will share with the staff team; especially your comment regarding the care staff at Chapel Fields. It’s good to know their hard work is recognised.


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Review from David E (Son of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum hasn't been at Chapel Fields that long. Within a week of arriving, I noticed such a difference in her mood. She seems much happier than when she was home with a live-in carer. She is a lot brighter overall. From what I have seen up to now, I think the staff are excellent and very helpful. And
I also believe the food is great!

Reply from Heather Ross, Home Manager at Chapel Fields

Thank you for your comments, which I will share with the staff team, especially your comment regarding the care staff at Chapel Fields. It’s good to know their hard work is recognised. We are looking forward to the time when you will be able to visit in person. Please stay safe and keep well.


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Review from J S (Son of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the extended time, my mother has lived at Chapel Fields I have been treated with friendliness and compassion. There have been hiccups, not of the group origin and they have been dealt with entirely to my satisfaction. The last few weeks have been extremely difficult, but the staff have managed
to address all the issues to allow me precious time with my mother. I cannot thank them enough.

Reply from Heather Ross, Home Manager at Chapel Fields

Thank you so much for the lovely comments. I will share your feedback with the whole staff team; they will be so pleased. It is a pleasure to care for your Mum, especially during this difficult time. We take the safety of our residents, staff and visitors extremely seriously and are thankful that we could facilitate visits for you allowing you precious time with Mum. Take care and stay safe.


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Review from Elizabeth T (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered Chapel Fields Care Home in Frodsham in October 2020. Mum has dementia and has also been bereaved this year. We lost my dad to cancer in July 2020. They had been married for over 66 years. Naturally, our anxiety for mum to be settled was very high. We need not have worried. The care is absolutely
wonderful. Mum took days to settle and we couldn't be happier. Covid-19 has obviously meant that we are unable to go inside the care home to see her. However, the management have pulled out all the stops to help us to communicate with Mum. We do a window visit. We outside, Mum inside, using a phone. She is so much calmer and less anxious than she has been for months. Of course, she misses us and dad, but we are consoled with the fact that Mum is cared for and safe.

Reply from Heather Ross, Home Manager at Chapel Fields

Thank you so much for your lovely comments, staff will be very encouraged to hear that you are pleased with how Mum has settled into Chapel Fields. It is our pleasure to care for Mum especially during these difficult times. We are so looking forward to welcoming you into the home to visit as soon as we are able to. Mum has made some friends here and loves to have her nails painted regularly. Thank you for taking the time to recognise the dedication of the staff team.


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Review from O M (Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy here - the accommodation is good, so are the staff and food is very good.

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Review from David M (Son of Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is always very clean and has no horrible smells. The staff are friendly and helpful. They look after my mum very well. The Chaplain is very nice and helps my mum with Christian input that my mum is very happy with. The lady doing the activities is very professional and includes my mum
in everyday activities that makes her stay so much more enjoyable.

Reply from Heather Ross, Deputy Home Manager at Chapel Fields

Thank you for your comments which I will share with the staff team. It’s good to know their hard work is recognised. Your Mum is a pleasure to care for and our Chaplain and Activities
Co-ordinator will be especially pleased to hear that you as a family value their input. We are looking forward to your regular visits as soon as we can. Take care and stay safe.


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Review from Maggie B (Daughter of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Chapel Fields for just over a year. The home has a friendly professional feel and the staff are all excellent. I know that my dad has been looked after very well in these very difficult times.

Reply from Heather Ross, Deputy Manager at Chapel Fields

Thank you for your comments and for taking the time to submit a review. It is our pleasure to care for your Dad especially during these difficult times. He is such a true gentleman and keeps all of the staff entertained reciting his favourite poems. We are looking forward to welcoming you back indoors for visiting as soon as we can. Take care and stay safe.


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Review from R J (Son of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very welcoming and staff very helpful. All areas are very clean and during the coronavirus period once outside visiting was allowed it seems as though every safety precaution was taken.

Reply from Heather Ross, Deputy Manager at Chapel Fields

Thank you so much for the lovely comments. I will share your feedback with the whole staff team, they will be so pleased. It is a pleasure to care for your Mum especially during this difficult time. We take the safety of our residents, staff and visitors extremely seriously and are delighted that you have been able to benefit from our garden visits. We are so looking forward to welcoming you all back indoors as soon as we can. Take care and stay safe.


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Review from S S (Wife of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in the home since January of this year. I have found that the staff have been patient and supportive of his needs; nothing is too much trouble. Initially, he would not join in things, but now thanks to the staff and activity coordinator's encouragement, he now joins in with everything
and really enjoys. I would like to thank the staff for keeping our loved ones safe during the outbreak of covid-19, it has been heartbreaking for some families, and our thoughts are with them.

Reply from Heather Ross, Deputy Home Manager at Chapel Fields

Thank you for taking the time to submit a review of Chapel Fields. I am very pleased to hear that you find staff patient and supportive and that nothing is too much trouble. Our Activity
Co-ordinator will be especially pleased with your comments as your husband is a regular winner of her quiz sessions. We are so looking forward to welcoming back you all back as soon as we are able to as we have missed relatives visiting during these really difficult times.


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Review from Diane H (Daughter-in-law of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was cared for in a respectful, caring way. The staff were always attentive; we had complete trust in the care she received.
We would certainly recommend Chapel Fields to any future clients.

Reply from Jane Haines, Home Manager at Chapel Fields

Thank you for taking the time to tell us that your mother-in-law was cared for in a respectful, caring way and that staff were attentive. We are heartened to know that you had peace of mind and would recommend our home. I will share the review with my team colleagues, who I know will appreciate your kind words in these extraordinary times we find ourselves in.


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Review from Christine M (Daughter of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for three years and has been visited regularly by members of our family. During this period we have visited at all times of the day and always been greeted with the same professionalism. The rooms are always immaculately clean as are the residents. The facilities,
showers and toilet are to a high standard as well. The care and compassion along with the patience of the staff is exemplary. We are regularly updated on any matter by staff members and we are shown the activity book for mum so we can discuss activity she has taken part in as a prompt. The staff even arranged my brothers 60th birthday so my mother could be part of it. We have attended the entertainment on occasions and all residents thoroughly enjoy this. My mother is not the easiest resident to manage and is prone to repetition and also to outbursts of anger. However, at all times she is reassured and dealt with very professionally. I would recommend the home to anyone who is looking.

Reply from Jane Haines, Home Manager at Chapel Fields

Thank you for taking the time to write this review; it will encourage the team in these unprecedented times. It is really heartening as the Home Manager, to have such a comprehensive review and makes me proud to be part of this team.


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Review from Lynda (Daughter of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all the care staff, office, carers, nurses, cleaners, laundry staff and anyone I might have forgotten. Since my father entered the home I have found everyone very welcoming and obliging, always cheerful and will pass the time of day with visitors. I appreciate the task everyone
faces in a care home and they all seem to do it with a cheerful demeanour. Even more so at the moment in these troubling times so thank you for doing the job you are doing, we appreciate it greatly.

Reply from Jane Haines, Home Manager at Chapel Fields

It is encouraging to read this review in these extra-ordinary times, particularly that in the face of this pandemic you find the team have an even greater “cheerful demeanour”. I am sure your review, which we will share, will be appreciated. Thank you for taking the time to recognise the whole team.


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Current Review Score: 9.1 (9.136)

Overview of Review Score

The Review Score of 9.1 (9.136) out of 10 for Chapel Fields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.350 for Chapel Fields is calculated as follows: ( (87 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 140 Ratings = 4.35

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.786 Points relating to the number of positive Reviews for Chapel Fields is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 11 Positive Reviews ÷ 14 = 0.786

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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