There is an atmosphere of quiet, friendly, and helpful efficiency from all the staff
L C (Respite Resident)
The environment is always clean and tidy, restaurant facilities are pleasant and welcoming.
Angela T (Daughter of Resident)
Very happy with our experience at Hazelmere House Care Home welcoming staff and atmosphere
Sue H (Daughter of Resident)
Hazelmere House Care Home has a Review Score of 9.9 (9.895) out of 10, based on 21 reviews in the last 2 years. Over all time Hazelmere House Care Home has 76 reviews.
Review from K M (Daughter of Resident) published on 15 January 2025
Submitted via Website •
Report
Reply from Maria Ricketts, Customer Care Adviser at Hazelmere House Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Geoff A (Son of Resident) published on 17 December 2024
Submitted via Postal Card •
Report
Reply from Rosie Smith, Customer Advisor at Hazelmere House Care Home
Thank you for leaving such a lovely review for the staff at Hazelmere House Care Home. We are thrilled to hear that your mum has settled in well at the care home and it sounds like she is having the ideal experience! We hope she continues to enjoy her stay!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Shirley L (Daughter of Resident) published on 10 December 2024
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at Hazelmere House Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Trudy D (Daughter of Resident) published on 6 December 2024
Submitted via Postal Card •
Report
Reply from David Mclean, Customer Service Adviser at Hazelmere House Care Home
Thank you for taking the time to leave your review. It is always nice to hear from family members and residents enjoying their stay with us. We will discuss your feedback with the home's manager to help them continually improve their service in regard to understanding the dining experience. Hopefully you will go away from this feeling like your mum received the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard L (Son of Resident) published on 3 December 2024
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at Hazelmere House Care Home
Thank you for your kind words. We hope Hazelmere care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V B (Respite Resident) published on 19 November 2024
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at Hazelmere House Care Home
Thank you for your kind words. We hope Hazlemere did everything possible to make the transition as easy as possible. Thank you for choosing Hazlemere House for your stay.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jan S (Daughter of Resident) published on 28 August 2024
Submitted via Website •
Report
Reply from Fran Donno, Customer Service Adviser at Hazelmere House Care Home
Thank you for taking the time to leave your lovely comments. We are glad to help you and your family through such a difficult time and we are sorry for your loss. We are pleased to know that your Father was looked after and treated with the utmost respect and compassion and that yourselves as a family could feel at ease knowing this. All the best wishes to you and your family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S J (Wife of Resident) published on 27 August 2024
Submitted via Postal Card •
Report
Reply from Rosie Smith, Customer Advisor at Hazelmere House Care Home
Hello and thank you for leaving such a lovely review for the staff at Hazelmere House Care Home. It is wonderful to hear our care described as "top quality" and we are thrilled that the staff and management are always so wonderful and helpful. It sounds like your husband has had the ideal care home experience and we are so pleased that he has settled into the home brilliantly, making friends and feeling comfortable. We are also happy to hear this has taken some worry off of your mind knowing that your husband is safe and cared for. We hope he continues to enjoy his stay!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J F (Respite Resident) published on 22 August 2024
Submitted via Website •
Report
Reply from Fran Donno, Customer Service Adviser at Hazelmere House Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Friendly" and "Efficient" being used to describe our staff and we are pleased to hear that you are impressed with the delicious food, clean rooms, fun activities and the high standards of care provided at Hazelmere House Care Home. We will discuss your feedback with the home's manager to help them continually improve their service. We are looking forward to seeing you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Emma C (Daughter of Resident) published on 5 August 2024
Submitted via Website •
Report
Reply from Rosie Smith, Customer Advisor at Hazelmere House Care Home
Hello and thank you for taking the time to write the staff at Hazelmere House Care Home such a lovely review. We are thrilled to hear that your Mum has settled in well at the home and enjoyed over two years there. It is always wonderful to hear our residents are treated with "respect", and "kindness" and have their preferences accommodated for. We are so pleased that it sounds like your Mum is having an ideal care home experience, making friends with other residents, enjoying the activities and being able to rely on the team to act quickly upon requests and medical changes. We hope that your Mum continues to enjoy her time within the home and are so thankful to you for reaching out to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer M (Friend of Resident) published on 31 May 2024
Submitted via Postal Card •
Report
Reply from David Mclean, Customer Service Adviser at Hazelmere House Care Home
Thank you for your lovely review. It is always nice to hear words like "my friend really enjoys living here" and "excellent" being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V S (Respite Resident) published on 21 March 2024
Submitted via Postal Card •
Report
Reply from Grace Langfield, Customer Service Adviser at Hazelmere House Care Home
Thank you for your lovely feedback. We are very happy to hear you felt so at ease whilst in our care, we hope the home did everything they could to make the transition as smooth as possible following your surgery. Thank you for choosing Hazelmere House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth W (Respite Resident) published on 21 March 2024
Submitted via Postal Card •
Report
Reply from Grace Langfield, Customer Service Adviser at Hazelmere House Care Home
Thank you for your kind words. We are glad to have been able to give you such excellent care during a difficult time so that you could get back on your feet. We will certainly pass your comments on to the manager.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Audrey R (Respite Resident) published on 12 March 2024
Submitted via Website •
Report
Reply from Eden Tomlinson, Customer Service Adviser at Hazelmere House Care Home
Thank you for your kind words. It is always nice to hear words like “Caring” and “Professional” being used to describe our care. Thank you for choosing Hazelmere House Care Home for your stay.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Adele H (Daughter of Resident) published on 20 February 2024
Submitted via Website •
Report
Reply from Eden Tomlinson, Customer Service Adviser at Hazelmere House Care Home
Thank you for your kind words, We are very happy to hear you can feel at ease with your Dad in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R B (Brother of Resident) published on 12 February 2024
Submitted via Postal Card •
Report
Reply from Eden Tomlinson, Customer Service Adviser at Hazelmere House Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S K (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card •
Report
Reply from Grace Langfield, Customer Service Adviser at Hazelmere House Care Home
Thank you for your kind review. We are glad to help you and your family through such difficult times, and we are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Husband of Resident) published on 29 January 2024
Submitted via Postal Card •
Report
Reply from David Mclean, Customer Service Adviser at Hazelmere House Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and glad you can feel at ease with your wife in our care. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible and we look forward to seeing you again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Angela T (Daughter of Resident) published on 7 November 2023
Submitted via Website •
Report
Reply from David Mclean, Customer Service Adviser at Hazelmere House Care Home
Thank you for taking the time to leave your kind review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope you all feel like a part of our Hazelmere House family. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make her stay as comfortable as possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L C (Respite Resident) published on 24 October 2023
Submitted via Postal Card •
Report
Reply from Eden Tomlinson, Customer Service Adviser at Hazelmere House Care Home
Thank you for your kind words. We are glad to help you through such a difficult time. Thank you for choosing Hazelmere House Care Home for your stay.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.895) out of 10 for Hazelmere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.895 for Hazelmere House Care Home is calculated as follows: ( (223 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 248 Ratings = 4.895
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hazelmere House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Jul 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Feb 2025
Hazelmere House is an attractive purpose built home with en suite rooms. Residents are welcome to personalise with own furnishings and bits from home, all rooms are cleaned daily with many overlooking the homes well maintained wrap-around gardens.
Loading
Loading events
Job Title: Home Manager
Joined: 2020
My career in the care sector dates back more than twenty years. It started in the NHS before my passion for occupational health drew me into CIPD in management, and eventually to a role with Bupa clinics.
Overall, I've been with Bupa for 15 years, and it was my most recent experience in managerial positions that made me so excited when I heard of the general manager position at Hazelmere House. I felt like I'd achieved everything I could with the clinics, and this opportunity just felt right.
My role with Hazelmere blends all the different skills I've learned in my career to date, from compliance to care and empathy. Every day is different though, and I ultimately have overall responsibility for everything; from the health and safety of the team to the happiness and well-being of the people that live here.
Hazelmere really is a distinguished home, and we're all proud of the reputation we're building. I'm surrounded by a really established team, almost like a family, and I think that in itself makes sure that Hazelmere feels like a home first and foremost.
It gives me great pride and motivation knowing that the team are in a position to make someone's life the best it could possibly be.
Job Title: Clinical Service Manager
I've worked at Bupa for 8 years and really enjoy my job and like the company I work for.
I get a lot of job satisfaction helping/supporting the residents, they are wonderful people who have a lot of interesting stories to tell.
Before working at Hazelmere I was a registered mental health nurse at Brookview care home.
Job Title: Resident Experience Manager
Joined: 2011
I spent most of my career working as an IT specialist in the manufacturing industry and when I felt ready for a fresh challenge and a new start, I just found myself naturally drawn to the care sector. I am very grateful that Bupa and Hazelmere House gave me the opportunity.
My first role here was actually as the maintenance person back in 2011. I'd never even considered becoming the Resident Experience Manager, but when the opportunity came up I was encouraged to apply... and I guess the rest is history, because I've been in love with the role every since.
It's a really diverse and rewarding position. I tend to be involved in a lot of show-rounds and make sure the admissions process runs smoothly. I also support all the hotel services here in the home - they can be so important in making sure people feel comfortable and reassured.
It can sometimes be quite sensitive when people come for a visit so the very least we can give them is a warm welcome and complete honesty. Trusted advice doesn't cost a penny, but it can be invaluable - and from a personal perspective, I really do get a lot of satisfaction from feeling that I'm making a different and making people happier.
Job Title: Activities Coordinator
Joined: 2023
I love being able to make a difference in residents' lives and improve their experience. Prior to working here at Hazelmere House, I was a creative therapist at St Ann's Hospice for 17 years.
I have two grown-up sons and one gorgeous grandson. My husband and I share our home with our 2 cats. In my spare time, I enjoy arts & crafts, gardening, walks & holidaying.
Job Title: Chef Manager
Joined: 2023
I have been a chef manager for over 13 years. I started working in a care home in 2011 and fell in love with the environment and the residents - I worked my way up to the head chef and have never looked back, as if I can bring a smile to residents' faces with the food we provide, then I feel we have made a difference to their day.
As well as being a full-time chef, I am also a mother and I love spending my spare time with family.
Job Title: Maintenance Operative
Joined: 2023
My previous roles have involved working on various projects within the property sector. I enjoy working in care services because making residents' lives better by helping out & listening to their stories from the past makes me happy.
I have been married for 21 years and have two children. I have a passion for rugby and skiing, and in my spare time love socialising with friends and family.
Job Title: Head of Housekeeping
Joined: 2023
I was a registered nurse for 10 years in West Yorkshire, including roles in private nursing homes. I later worked for the youth criminal justice system. I love being back in a care setting; apart from the satisfaction of our team ensuring the home is clean & tidy, I love to talk to residents about their lives and achievements. We have a really friendly atmosphere here at Hazelmere House.
I live locally with my husband, daughter, dog and 2 cats. My two sons come and go as their careers allow. In my spare time, we enjoy listening to live music and going to the cinema & theatre. I keep fit kickboxing with my daughter & lots of dog walks!