Hazelmere House Care Home

Pinewood Road, Summerfields, Wilmslow SK9 2RS
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9.9 76 Reviews
  • Hazelmere House Care Home, Wilmslow
Hazelmere House features spacious and comfortable accommodation providing a warm and safe environment, with views of gardens and nearby parkland, en-suite rooms and tasteful colour schemes.

All bedrooms come with a remote-controlled TV and a 24-hour call system and some have French doors leading out to the garden.

Hazelmere House offers many forms of care, nursing and rehabilitation to elderly residents. Residential, convalescence and respite needs are welcome, with carers also experienced in palliative care, as well as being able to tailor solutions to the needs of other medical conditions like Parkinson’s and Huntington's.

Special diets and tastes are taken on board when preparing the food menu, with snacks, afternoon tea and homemade cake further additions.

Interests and hobbies are encouraged, with art therapy sessions and a mobile library complementing some of the social occasions and events added to the calendar. Regular days out can be enjoyed such as trips to Tatton Park, garden centres, the theatre and the Blackpool Illuminations.

The staff at Hazelmere would love to show everyone around and see the results. Call the team for advice or to arrange a visit.

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Care Provided by Hazelmere House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Joanne Thackwell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Hazelmere House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Hazelmere House Care Home Reviews (76)

Total of 76, showing 21-40
9.9

Hazelmere House Care Home has a Review Score of 9.9 (9.895) out of 10, based on 21 reviews in the last 2 years. Over all time Hazelmere House Care Home has 76 reviews.

Overall Experience

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Review from Sue H (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with our experience at Hazelmere House Care Home welcoming staff and atmosphere.
Great care meeting the needs of my father. Always aware of dignity and patients wellbeing. My father stayed in Hazelmere House Care Home for three years. We were relieved he was so cared for in the last vulnerable
years of his life.

Reply from David Mclean, Customer Service Adviser at Hazelmere House Care Home

Thank you for taking the time to leave your review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Carey M (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my parents were given was outstanding.
All staff were friendly, approachable and professional.
Prior to the visit the management team where thorough, approachable and absolutely did what they said they were going to do.
The management team where mindful of treating the family as a whole,
not just my parents. They were very empathetic.
Many of the staff were full of life, happy, positive people.
The only issue my parents had is with the food, they complained about not having enough to eat.
As a daughter, I would have liked them to have been more proactive about engaging my mother with the clubs that the home had to offer.
Overall my parents, (who had respite care), finished their stay looking very well cared for, rested and they had put weight on.
Thank you.

Reply from Grace Langfield, Customer Service Adviser at Hazelmere House Care Home

Thank you for your lovely review. It is always nice for us to hear words such as "mindful" and "friendly" being used to describe the care we provide. We will certainly pass your comments on to the manager regarding the activities and food portions.


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Review from C C (Daughter-in-law of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring and professional service from enquiry through to care given. The care staff are patient, sympathetic, kind and encouraging. They are very responsive to individual needs. The client experience manager has been very supportive as we have juggled with caring for another parent at home. Nothing
seems to be too much trouble and this has made our lives much easier. Thank you to everyone.

Reply from Rebecca Kellegher, Customer Service Adviser at Hazelmere House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Hazelmere House Care Home.


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Review from Jasmine B (Respite Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My two week staf at your care home was delightful in all aspects. All your staff were extremely kind, helpful and welcoming. Nothing was at any time, too much trouble and my stay was undoubtedly the best thing for me to do after my knee replacement surgery.

Reply from Amanda Barnes, Customer Service Adviser at Hazelmere House Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear that you enjoyed your stay with us and found us to be kind and welcoming. Thank you for choosing Hazelmere House for your stay.


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Review from Carole U (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Hazelmere House Care Home after spending 3 months in hospital with a broken neck due to a fall in January. Prior to this at 98 she was living independently at home moving around her house well and cooking her own meals. Unfortunately, she is now bedridden which is frustrating for her.
I chose Hazelmere as she was in there two years ago for respite care and like the homely environment. Staff are very welcoming whenever I visit. She has only been there for a month and is still being assessed but carers are looking after her well. Not aware of any activities at the home probably due to a Covid outbreak.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hazelmere House Care Home

Thank you for your review. We are glad that you feel your Mum is being well cared for. We will certainly have a chat about activities she may enjoy and see what we can facilitate for her.


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Review from Elva W (Wife of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is being cared for extremely well and this eases the stress for me of having to have him in a care home. Although no one can care for him like me his physical needs have outstripped my capabilities. As soon as he developed a urinary tract infection he was given antibiotics. He is settling
in as he is familiar with the home and the staff having been in respite care here several times.

Reply from Amanda Barnes, Customer Service Adviser at Hazelmere House Care Home

We appreciate you taking the time to leave us your comments, it is nice to hear that you feel your husband is cared for well in our home and settling in well. Thank you for choosing Hazelmere House for your husband's stay.


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Review from D C (Daughter of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Recent months have been difficult with Covid and the impact that lockdown has had on both residents and staff. But throughout all this, I have had complete confidence that my father has been well looked after in terms of personal care and physical needs. The staff have done an amazing job under challenging
conditions, and even if things slip on occasion, they act swiftly and cheerfully to put right. Nothing is too much trouble. Dad is pretty well settled (testament to the kindness and commitment of the staff) and I think once he can socialise a little more, he will be happier still.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hazelmere House Care Home

Thank you for taking the time to write us your review. We are glad that you have had a positive experience so far, even with the difficulties caused by the pandemic. Thank you again for your review.


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Review from D F (Respite Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Did not use the shower. No shelf for soap, shampoo or face cloth. No heat in the wet room. Not confident walking on a wet floor, mirror light artistic but not helpful. Toilet support rail good. Water supply disrupted for boiler repair. Bottle water provided but not hot when delivered. Poor quality breakfast
sausage. Would like to see a printed menu for preorder and extras. Room clean and comfortable. I would like to see a senior member of staff on a daily basis when confined to a room. Yes, I would stay here again. Total score 8/10

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hazelmere House Care Home

We appreciate you taking the time to leave us your comments. I will certainly pass this on to the manager. Thank you for choosing us for your care.


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Review from Yvonne C (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is very happy and settled in the home. She enjoys the activities very much and socializing and has made a few friends.
She enjoys the food in the restaurant and seems happy with the carers, and the nurses.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Hazelmere House Care Home

Thank you so much for your lovely feedback, we are so grateful for you taking the time to do so. We are so pleased to hear that your Mum is well settled, and she is enjoying her time with us. Please let us know if there is anything more we can do to ensure her stay is as comfortable as possible.


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Review from K N (Brother of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is in lockdown now. I communicate with my sister by post, sending the occasional magazine. The staff at Hazelmere send frequent newsletters and I speak to them over the telephone as required. They are clearly following guidelines and they keep me informed about my sister's health issues as
time goes by. Over the years I have found the changing staff to be caring and friendly and my sister has seemed comfortable and relaxed.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Hazelmere House Care Home

We really appreciate receiving your kind review. Thank you for your patience and understanding during this incredibly difficult time. We are so pleased to hear that your Sister is comfortable in our care.


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Review from Mary B (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Hazelmere last December, and although we haven’t been able to go inside to visit, we already feel part of the Hazelmere family. The staff are wonderful, and it seems very much a team effort, nothing is too much trouble.
Mum has settled in very easily, and she cannot praise her care
and support highly enough. She feels very much at home!

Reply from Emily Wilson, Customer Advisor on behalf of the team at Hazelmere House Care Home

Thank you so much for your incredibly kind words, we really appreciate reviewing your lovely feedback. We are so pleased to hear that your Mum has settled into our home easily and that you can feel at ease knowing she is in our care. Please let us know if there is anything more we can do for you and your family.


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Review from A P (Son of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Hazelmere Jan 21. She was welcomed in and treated with care and dignity. Management and staff alike were excellent. My biggest fear was with regards to the food, but to my surprise, my mother had nothing but praise for it. Would recommend Hazelmere to any family.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hazelmere House Care Home

Thank you for your feedback. We are so happy to hear that your Mum felt she was treated with care and dignity. I will certainly pass her compliment on to the chefs about the food!


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Review from Lesley W (Daughter of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to this care home from hospital in August 2020 and because of the Covid restrictions I have not been able to enter the home. At first we were allowed window visits and my impression of his room was that it was very attractive, comfortable and well-appointed. Dad was always cheerful
when we visited and happy with the care he received. He was very weak when admitted and had severe problems with eating, but the staff were extremely patient and considerate and he gradually improved. I cannot fault the care and attention he has received since and the staff have kept me fully informed of his condition. We now have regular FaceTime calls set up by a member of staff and Dad is always delighted to see me and can't get over the wonders of modern technology. He does not get up at all now, but enjoys reading his daily newspaper and watching the television. Staff also spend time chatting to him.

Reply from Melanie Cope, Customer Service Adviser at Hazelmere House Care Home

We thank you sincerely for taking the time to write such a lovely review. We are so glad dad has shown gradual improvement in our care, and that you are happy with the care and attention he receives - our residents mean everything to us!


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Review from Andrew P (Nephew of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Yesterday I was allowed to stay with my aunt for the 1st time in 3 months and was overwhelmed with the level of attention and professionalism the care home provides. The staff were truly excellent and a real asset to the care home. They were busy, however, each one displayed a genuine, caring desire
to look after residents and provide the best care possible. It was an honour to be allowed to witness such dedication and see true professionals at work - well done team.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Hazelmere House Care Home

Thank you for your kind words. Please let us know if there is anything else we can do for you or your family.


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Review from Josephine A (Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful in every way.
Staff all very kind.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Hazelmere House Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for the kind comments.


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Review from Deborah S (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I chose Hazelmere House for our mother’s two weeks of respite because we were impressed with the manager and we liked the refurbished feel of this care home.
Mum had to self isolate for the 14 days due to the Covid pandemic but we were allowed to do garden visits daily outside her ground
floor room. Some care homes were not even allowing garden visits.
The staff were caring and were aware of her food allergy. There was only one issue with this and the manager was accessible to address any concerns or queries.
Obviously, Mum was unable to participate in activities outside her room during her 14 days but had she stayed longer then she would have been allowed to join in group activities and go into the lovely communal areas, one of which has a nice bar! Staff were accommodating despite the Covid restrictions.
One carer, in particular, was very kind and patient with Mum and another tried to encourage Mum with different meals. We would recommend this care home.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Hazelmere House Care Home

Thank you for taking the time to leave your review. We are happy to hear your mother enjoyed her stay at the home.


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Review from E D (Wife of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband was sent to Hazelmere from hospital following a ten-week stay. He was very confused at first not knowing where he was. However, he soon settled and though very poorly, he responded most days to the very caring staff, who were also very good to me. They allowed me to visit from the outside
so I could talk to him through the window (he was lucky to be in a ground floor room). Everywhere looked beautifully cared for but because of the pandemic, I couldn't go inside.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Hazelmere House Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.


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Review from P G (Daughter of Resident) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived in her own home, she was 94, strong-willed and after another of many falls, was advised to move into a care facility. I am her daughter, and we live in the area; she agreed to move to Hazelmere. They were excellent, caring, friendly, concerned and attentive. They helped her attend her
granddaughter's wedding, celebrated Christmas and her 95th Birthday in style with her family. She died with dignity and in peace, thanks to the care of staff - thank you.

Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care Home

Thank you for your kind words. Please let us know if there is anything else we can do for you or your family.


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Review from A W (Husband of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife arrived mid-February on a short stay following hospitalisation. After almost four months, my wife is leaving today. Care has been first-class by all involved with her care and support. There is nothing I can fault about the dedicated staff.

Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care Home

We are very happy to hear you feel like your wife was well looked after. We hope to see you again in the future.


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Review from C C (Daughter of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Hazelmere House from September 2018 till she passed away in February 2020. During this time she had a very happy life due to the amazing staff, who cared for Mum with so much love and respect. Nothing was ever too much trouble, and all the family are comforted from the happy
memories made there.

Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care Home

Thank you for your kind comments. We are very sorry about your loss. Please let us know if there is anything else we can do for you or your family.


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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Hazelmere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Hazelmere House Care Home is calculated as follows: ( (223 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 248 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hazelmere House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Hazelmere House is an attractive purpose built home with en suite rooms. Residents are welcome to personalise with own furnishings and bits from home, all rooms are cleaned daily with many overlooking the homes well maintained wrap-around gardens.


Awards / Recognitions (7)

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Meet the Team (7)

Joanne

Joanne Thackwell

Job Title: Home Manager

Joined: 2020

My career in the care sector dates back more than twenty years. It started in the NHS before my passion for occupational health drew me into CIPD in management, and eventually to a role with Bupa clinics.


Overall, I've been with Bupa for 15 years, and it was my most recent experience in managerial positions that made me so excited when I heard of the general manager position at Hazelmere House. I felt like I'd achieved everything I could with the clinics, and this opportunity just felt right.


My role with Hazelmere blends all the different skills I've learned in my career to date, from compliance to care and empathy. Every day is different though, and I ultimately have overall responsibility for everything; from the health and safety of the team to the happiness and well-being of the people that live here.


Hazelmere really is a distinguished home, and we're all proud of the reputation we're building. I'm surrounded by a really established team, almost like a family, and I think that in itself makes sure that Hazelmere feels like a home first and foremost.


It gives me great pride and motivation knowing that the team are in a position to make someone's life the best it could possibly be.


Tom

Tom Davison

Job Title: Clinical Service Manager

I've worked at Bupa for 8 years and really enjoy my job and like the company I work for.


I get a lot of job satisfaction helping/supporting the residents, they are wonderful people who have a lot of interesting stories to tell.


Before working at Hazelmere I was a registered mental health nurse at Brookview care home.


Tim

Tim Cox

Job Title: Resident Experience Manager

Joined: 2011

I spent most of my career working as an IT specialist in the manufacturing industry and when I felt ready for a fresh challenge and a new start, I just found myself naturally drawn to the care sector. I am very grateful that Bupa and Hazelmere House gave me the opportunity.
My first role here was actually as the maintenance person back in 2011. I'd never even considered becoming the Resident Experience Manager, but when the opportunity came up I was encouraged to apply... and I guess the rest is history, because I've been in love with the role every since.
It's a really diverse and rewarding position. I tend to be involved in a lot of show-rounds and make sure the admissions process runs smoothly. I also support all the hotel services here in the home - they can be so important in making sure people feel comfortable and reassured.
It can sometimes be quite sensitive when people come for a visit so the very least we can give them is a warm welcome and complete honesty. Trusted advice doesn't cost a penny, but it can be invaluable - and from a personal perspective, I really do get a lot of satisfaction from feeling that I'm making a different and making people happier.


Ruth

Ruth Labrow

Job Title: Activities Coordinator

Joined: 2023

I love being able to make a difference in residents' lives and improve their experience. Prior to working here at Hazelmere House, I was a creative therapist at St Ann's Hospice for 17 years.


I have two grown-up sons and one gorgeous grandson. My husband and I share our home with our 2 cats. In my spare time, I enjoy arts & crafts, gardening, walks & holidaying.


Sarah

Sarah Russell

Job Title: Chef Manager

Joined: 2023

I have been a chef manager for over 13 years. I started working in a care home in 2011 and fell in love with the environment and the residents - I worked my way up to the head chef and have never looked back, as if I can bring a smile to residents' faces with the food we provide, then I feel we have made a difference to their day.


As well as being a full-time chef, I am also a mother and I love spending my spare time with family.


Craig

Craig Phillips

Job Title: Maintenance Operative

Joined: 2023

My previous roles have involved working on various projects within the property sector. I enjoy working in care services because making residents' lives better by helping out & listening to their stories from the past makes me happy.


I have been married for 21 years and have two children. I have a passion for rugby and skiing, and in my spare time love socialising with friends and family.


Janice

Janice Harrison

Job Title: Head of Housekeeping

Joined: 2023

I was a registered nurse for 10 years in West Yorkshire, including roles in private nursing homes. I later worked for the youth criminal justice system. I love being back in a care setting; apart from the satisfaction of our team ensuring the home is clean & tidy, I love to talk to residents about their lives and achievements. We have a really friendly atmosphere here at Hazelmere House.


I live locally with my husband, daughter, dog and 2 cats. My two sons come and go as their careers allow. In my spare time, we enjoy listening to live music and going to the cinema & theatre. I keep fit kickboxing with my daughter & lots of dog walks!