Hazelmere House Care Home

Pinewood Road, Summerfields, Wilmslow SK9 2RS
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9.9 76 Reviews
  • Hazelmere House Care Home, Wilmslow
Hazelmere House features spacious and comfortable accommodation providing a warm and safe environment, with views of gardens and nearby parkland, en-suite rooms and tasteful colour schemes.

All bedrooms come with a remote-controlled TV and a 24-hour call system and some have French doors leading out to the garden.

Hazelmere House offers many forms of care, nursing and rehabilitation to elderly residents. Residential, convalescence and respite needs are welcome, with carers also experienced in palliative care, as well as being able to tailor solutions to the needs of other medical conditions like Parkinson’s and Huntington's.

Special diets and tastes are taken on board when preparing the food menu, with snacks, afternoon tea and homemade cake further additions.

Interests and hobbies are encouraged, with art therapy sessions and a mobile library complementing some of the social occasions and events added to the calendar. Regular days out can be enjoyed such as trips to Tatton Park, garden centres, the theatre and the Blackpool Illuminations.

The staff at Hazelmere would love to show everyone around and see the results. Call the team for advice or to arrange a visit.

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Care Provided by Hazelmere House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Joanne Thackwell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Hazelmere House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Hazelmere House Care Home Reviews (76)

Total of 76, showing 41-60
9.9

Hazelmere House Care Home has a Review Score of 9.9 (9.895) out of 10, based on 21 reviews in the last 2 years. Over all time Hazelmere House Care Home has 76 reviews.

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Review from S H (Daughter of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has only been a resident for a week. So far found everyone very helpful and treat Dad with dignity and friendliness. Also, happy that he is looked after medically eg, GP visits.
Not happy that his false teeth gone missing.

Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care Home

Thank you for the positive feedback. We will certainly pass your comments on to the manager.


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Review from R T (Son of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not more highly recommend Hazelmere. The care they provided to my mother definitely elevated her life and more importantly provided her with 4 happy and fulfilled years.
All the staff were friendly and went continually "above and beyond". They showed her and us; great love and care - right
to the end.
I will always remember that and be thankful.

Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care Home

Thank you for such amazing feedback, we really appreciate you taking the time to leave your comments.


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Review from R W (Resident) assisted by family/friend published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a very happy experience at Hazelmere. The staff are always welcoming and give me great care and attention. It is the only care home I've been in that lets me take a shower every day, and that is important to me.

Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care Home

Thank you for your feedback. Our resident’s health and well being is an absolute priority, so please let us know if there is anything else we can do to help.


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Review from A R (Daughter of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Hazelmere House from early 2016. During which time we have seen three different managers in charge. The staff have been very, very kind. Everyone from nursing, carers, housekeepers, kitchen, cleaning, odd jobs, activities and hairdressers, everyone is so kind. My real appreciation
is for the end of life care given to my mum (and previously to my dad). Good discission was really careful to respect mum's wishes, no fuss, no panic, and protecting her from unnecessary interventions.

Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care Home

Thank you for taking the time to leave such a lovely review. We really appreciate the kind words.


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Review from A B (Brother of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was at Hazelmere House for almost nine years (December 2010 - September 2019) until her death.
She was cared for with consistent kindness and concern for her well being, despite being a difficult and demanding resident. At one stage she was asked to leave but no alternative could be found.
She was completely bedfast and blind for her last six years and I am deeply appreciative of the care she received from nurses, care workers and others.

Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care Home

Thank you for trusting us with your sisters care. We are very saddened to hear your loss. Please let us know if there is anything else we can do to help you or your family.


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Review from Pauline H (Daughter of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed at Hazelmere House whilst I and my family were on holiday. She was very happy here and commented on how helpful and friendly the staff were and made her feel very comfortable.

Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care Home

Thank you for your kind words. We are glad to hear your mother enjoyed herself at Hazelmere. We hope to see you again soon.


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Review from Joan P (Resident) assisted by family/friend published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grateful. I am looked after very well.

Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care Home

Thank you for such a lovely review.


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Review from Margaret W (Daughter of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Hazelmere House following a stroke at her home in November 2018 and her death at the home in April 2019.
We found the staff extremely caring and kind and any request we made was immediately carried out. They respected her privacy and dignity at all times.
Unfortunately,
her health deteriorated but the standard of her end of life palliative care was compassionate and kind, not just to her but to our family as well.
I am pleased to highly recommend Hazelmere House.

Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care Home

Thank you for your kind words. We are saddened to hear about your loss and we can only hope Hazelmere did everything to help the family through such a difficult time.


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Review from Andrea C (Daughter of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and residents have coped with the building renovations which have been going on for months very well. Hopefully, the completion date is in sight. My main complaint is that the heating is totally inadequate and must be sorted out before next Winter. It is nowhere near warm enough for people
whose movement is restricted. The staff in the main are very helpful and kind to residents.

Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care Home

Thank you for your feedback, Andrea. Our resident’s health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from B G (Sister of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased, I picked Hazelmere House Care Home for my sister.
I know she has had the best care from management, nurses, carers and staff (residents come first).
I hope she will be there for many more years. Maybe one day I will have to be there.
I thank Bupa and everyone in Hazelmere.

Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care Home

Thank you fro your kind words. We are glad to hear that you are satisfied with how your sister is looked after. We have genuine regards for all of our residents so let us know if we can do anything to make your sister more comfortable.


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Review from C J (Daughter of Resident) published on 9 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mum and dad are very settled and are being cared for, exceptionally well, in a lovely and friendly environment. All their needs are being thoroughly met and communication between the home and myself is excellent. As a family, we cannot praise ALL the staff enough. Everyone is very approachable
and most helpful. We have the peace of mind knowing our parents are safe and being well looked after to a very high standard. Thank you!

Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care Home

Thank you for your review. We are very happy to hear the family can feel at ease with your father in our care. Your lovely comments are always appreciated.


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Review from Valerie B (Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff - excellent, caring, friendly, competent, nothing too much trouble and they were polite enough to laugh at my jokes.
Food - I enjoyed most of my meals, plenty of variety and well cooked and served, although occasionally what appeared on the menu did not appear on the plate.
Accommodation - This
was not up to standard. I would have expected though this was probably due to the premises being redecorated. The room was quite shabby and not very welcoming.

Reply from Josephine Gaupholm, Customer Adviser at Hazelmere House Care Home

Thank you for your review of Hazelmere House Care Home. We are pleased to hear that overall you have had a positive experience at the home and appreciate your comments regarding the accommodation situation. . We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team


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Review from T O (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, mum was well looked after and happy with her 3-week respite stay.
It can't be easy for staff to assess her needs in such a short time but this was reasonably achieved, although shower frequency could have been more.
The staff were easy to communicate with and had a good attitude.

Reply from Gabriella Mills, Customer Adviser at Hazelmere House Care Home

Thank you for your review of our care home. We are pleased to hear that your Mum was well looked after on her respite stay and that the staff were helpful. We will share your comments with the home, to help them continually improve their service. The Bupa Customer Care Team.


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Review from Nova (Daughter of Resident) published on 11 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Set in beautiful and quiet surroundings with well-maintained gardens, the care home is close to major outlet stores, parks, and garden centres for a trip out. This lovely care home and its staff offer daily and varied activities, which allows the residents to engage with each other and retain social
activity. My mum was admitted on a short stay basis to Hazelmere back in March for respite after the local authority were unable to commit to a suitable care package in the home. Mum was anxious to begin with but with the loving and patient support of the staff, she began to trust the team who she relies upon to help her with her daily functional needs. The team engage with mum daily and care in a professional and sincere way, but best of all they give hugs and offer a smile which has made mums stay a very happy one. I cannot fault the service and support of all the team and manager who have also helped me come to terms with my mums declining health. I am so grateful for their support.

Reply from Gabriella Mills, Customer Adviser at Hazelmere House Care Home

Thank you for your review of Hazelmere House, we are pleased to hear that your Mum has had a pleasant stay and was well cared for. We appreciate your comments of the home and glad the staff were supportive throughout the stay to both you and your Mother. Your comments will be shared with the care home's manager. The Bupa Customer Care Team.


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Review from John H (Son of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care whilst not appearing like the average care home.
Reminiscent of an old-fashioned hotel operation in a modern setting with modern facilities.
Great staff.

Reply from Holly McGough, Customer Advisor at Hazelmere House Care Home

Thank you for your review. We are pleased to hear about your positive experience and are happy with the care they provide at the home. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.


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Review from Kay T (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been most impressed with the care my mother has received at the home. She has improved considerably since moving there 14 months ago. She had been in another home for 2 years and had very little interaction with other residents or staff and had become withdrawn and uncommunicative. Here the staff
are all very friendly, she is helped to get up and go down for activities and is so much happier.

Reply from Natalie Krisman, Customer Service Advisor at Hazelmere House Care Home

I'm really pleased to hear that your mother has settled in well and is enjoying activities at the home.


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Review from E B (Respite Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Firstly, I would like to suggest that an elderly person, say 80 years (less or more) I would benefit from being initiated into the use and control of the new ripple bed. I am 81 years old and had no initiation into this, I still struggle with the controls after 10 days here!


One thing more I could

mention is that at home I have an evening main meal at 6 pm, here I am hungry by bedtime. They have suggested a sandwich but I have not seen one yet!

Reply from Natalie Krisman, Customer Service Adviser at Hazelmere House Care Home

Thank you for your review. We really appreciate your feedback and I will look into resolving this for you.


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Review from F T (Husband of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife has been in Hazelmere House Care Home for over two years. Although it took a long time to come to terms with her condition. She has settled in well and is looked after by some very good nurses and carers who she now treats as friends.
I cannot comment on the food and drink as my wife is Peg
fed.

Reply from Natalie Krisman, Customer Service Adviser at Hazelmere House Care Home

Thank you for your review and I am pleased to hear that your wife has settled down well in Hazelmere House.


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Review from A H (Son of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Very friendly staff and proactive in introducing my mother to other residents.

Reply from Natalie Krisman, Customer Services Administrator at Hazelmere House Care Home

I'm really glad to hear this and thank you for posting your review.


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Review from Richard E (Son of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are what make this care home, no question about it. The time they spend with the residents and their caring approach is great. No care home is perfect, Hazelmere has a few scuffs and marks here and there but, and it is a big but, it doesn't smell, is clean and welcoming, a few scuffs just
don't matter.

Reply from Natalie Krisman, Customer Services Administrator at Hazelmere House Care Home

Thank you for your review and your kind words about our amazing staff.


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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Hazelmere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Hazelmere House Care Home is calculated as follows: ( (223 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 248 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hazelmere House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Hazelmere House is an attractive purpose built home with en suite rooms. Residents are welcome to personalise with own furnishings and bits from home, all rooms are cleaned daily with many overlooking the homes well maintained wrap-around gardens.


Awards / Recognitions (7)

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Meet the Team (7)

Joanne

Joanne Thackwell

Job Title: Home Manager

Joined: 2020

My career in the care sector dates back more than twenty years. It started in the NHS before my passion for occupational health drew me into CIPD in management, and eventually to a role with Bupa clinics.


Overall, I've been with Bupa for 15 years, and it was my most recent experience in managerial positions that made me so excited when I heard of the general manager position at Hazelmere House. I felt like I'd achieved everything I could with the clinics, and this opportunity just felt right.


My role with Hazelmere blends all the different skills I've learned in my career to date, from compliance to care and empathy. Every day is different though, and I ultimately have overall responsibility for everything; from the health and safety of the team to the happiness and well-being of the people that live here.


Hazelmere really is a distinguished home, and we're all proud of the reputation we're building. I'm surrounded by a really established team, almost like a family, and I think that in itself makes sure that Hazelmere feels like a home first and foremost.


It gives me great pride and motivation knowing that the team are in a position to make someone's life the best it could possibly be.


Tom

Tom Davison

Job Title: Clinical Service Manager

I've worked at Bupa for 8 years and really enjoy my job and like the company I work for.


I get a lot of job satisfaction helping/supporting the residents, they are wonderful people who have a lot of interesting stories to tell.


Before working at Hazelmere I was a registered mental health nurse at Brookview care home.


Tim

Tim Cox

Job Title: Resident Experience Manager

Joined: 2011

I spent most of my career working as an IT specialist in the manufacturing industry and when I felt ready for a fresh challenge and a new start, I just found myself naturally drawn to the care sector. I am very grateful that Bupa and Hazelmere House gave me the opportunity.
My first role here was actually as the maintenance person back in 2011. I'd never even considered becoming the Resident Experience Manager, but when the opportunity came up I was encouraged to apply... and I guess the rest is history, because I've been in love with the role every since.
It's a really diverse and rewarding position. I tend to be involved in a lot of show-rounds and make sure the admissions process runs smoothly. I also support all the hotel services here in the home - they can be so important in making sure people feel comfortable and reassured.
It can sometimes be quite sensitive when people come for a visit so the very least we can give them is a warm welcome and complete honesty. Trusted advice doesn't cost a penny, but it can be invaluable - and from a personal perspective, I really do get a lot of satisfaction from feeling that I'm making a different and making people happier.


Ruth

Ruth Labrow

Job Title: Activities Coordinator

Joined: 2023

I love being able to make a difference in residents' lives and improve their experience. Prior to working here at Hazelmere House, I was a creative therapist at St Ann's Hospice for 17 years.


I have two grown-up sons and one gorgeous grandson. My husband and I share our home with our 2 cats. In my spare time, I enjoy arts & crafts, gardening, walks & holidaying.


Sarah

Sarah Russell

Job Title: Chef Manager

Joined: 2023

I have been a chef manager for over 13 years. I started working in a care home in 2011 and fell in love with the environment and the residents - I worked my way up to the head chef and have never looked back, as if I can bring a smile to residents' faces with the food we provide, then I feel we have made a difference to their day.


As well as being a full-time chef, I am also a mother and I love spending my spare time with family.


Craig

Craig Phillips

Job Title: Maintenance Operative

Joined: 2023

My previous roles have involved working on various projects within the property sector. I enjoy working in care services because making residents' lives better by helping out & listening to their stories from the past makes me happy.


I have been married for 21 years and have two children. I have a passion for rugby and skiing, and in my spare time love socialising with friends and family.


Janice

Janice Harrison

Job Title: Head of Housekeeping

Joined: 2023

I was a registered nurse for 10 years in West Yorkshire, including roles in private nursing homes. I later worked for the youth criminal justice system. I love being back in a care setting; apart from the satisfaction of our team ensuring the home is clean & tidy, I love to talk to residents about their lives and achievements. We have a really friendly atmosphere here at Hazelmere House.


I live locally with my husband, daughter, dog and 2 cats. My two sons come and go as their careers allow. In my spare time, we enjoy listening to live music and going to the cinema & theatre. I keep fit kickboxing with my daughter & lots of dog walks!