Hazelmere House Care Home

Pinewood Road, Summerfields, Wilmslow SK9 2RS
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9.9 76 Reviews
  • Hazelmere House Care Home, Wilmslow
Hazelmere House features spacious and comfortable accommodation providing a warm and safe environment, with views of gardens and nearby parkland, en-suite rooms and tasteful colour schemes.

All bedrooms come with a remote-controlled TV and a 24-hour call system and some have French doors leading out to the garden.

Hazelmere House offers many forms of care, nursing and rehabilitation to elderly residents. Residential, convalescence and respite needs are welcome, with carers also experienced in palliative care, as well as being able to tailor solutions to the needs of other medical conditions like Parkinson’s and Huntington's.

Special diets and tastes are taken on board when preparing the food menu, with snacks, afternoon tea and homemade cake further additions.

Interests and hobbies are encouraged, with art therapy sessions and a mobile library complementing some of the social occasions and events added to the calendar. Regular days out can be enjoyed such as trips to Tatton Park, garden centres, the theatre and the Blackpool Illuminations.

The staff at Hazelmere would love to show everyone around and see the results. Call the team for advice or to arrange a visit.

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Care Provided by Hazelmere House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Joanne Thackwell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Hazelmere House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Hazelmere House Care Home Reviews (76)

Total of 76, showing 61-76
9.9

Hazelmere House Care Home has a Review Score of 9.9 (9.895) out of 10, based on 21 reviews in the last 2 years. Over all time Hazelmere House Care Home has 76 reviews.

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Review from Rachel C (Daughter of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad thoroughly enjoyed his ten days stay during the Christmas period. He was made to feel so welcome by all the staff; who were extremely accommodating to his needs. The home is clean and welcoming and dad commented that 'It was like being in a hotel!'. Many thanks to everyone who made dad's stay a
wonderful experience. We would most definitely recommend Hazelmere House to others.

Reply from Jayne Duck, Customer services administrator at Hazelmere House Care Home

Thank you for your review. I'm so glad to hear that your dad enjoyed his stay with us and hope that he will come and stay with us again for some respite care.


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Review from E C (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Hazelmere House for nearly 12 months after suffering a fall at her home in Leeds. At 95, her health has deteriorated but we are satisfied all her needs and personal care is met. They really try to meet the resident's individual needs and assist the family with friendly
professional support. We made a good choice.

Reply from Jayne Duck, Customer services administrator at Hazelmere House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from G L (Son of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum settled in here much easier than expected. This must be a testament to the care and the staff. All of the staff throughout have been excellent, both in terms of care and the management/support side. The rooms are very nice, even when staying on a respite basis (so with no home touches).


Mum

felt treated with respect and dignity. Facilities and activities were also very good.

Reply from Jayne Duck, Customer services administrator at Hazelmere House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Ann C (Daughter of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There has been a massive improvement since the arrival of the new manager. There is still much improvement needed in many areas. The shower in my father's bathroom does not drain properly. The whole room gets flooded every time they give him a shower, hence the smell of dampness inside. Sometimes carers
forget to dispose of pads and urine containers. I would like to see improvement in attention to detail for carers. The glasses, dishes and cutlery are not cleaned well enough, needs attention.

Reply from Jayne Duck, Customer Services Administrator at Hazelmere House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from P L (Wife of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The caring and nursing staff were very efficient and very caring, and very friendly. Nothing was too much trouble. The room was badly in need of refurbishment but otherwise OK.

Reply from Jayne Duck, Customer services administrator at Hazelmere House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from J B (Daughter-in-law of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are all helpful and give useful advice. My mother-in-law is well cared for and feels she has support.
She particularly enjoys the activities which are stimulating and varied.

Reply from Jayne Duck, Customer Services Administrator at Hazelmere House Care Home

Thank you for your review. It is lovely to know that your mother in law is settled and enjoying the activities, and that you have peace of mind knowing that she is well cared for.


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Review from Philip N (Son of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Hazelmere House Care Home for 10 months. I spent a lot of time with her with her so had first-hand experience of what happens at night as I stayed late on. The most important aspect of any care home is the quality of the carers. The standard was high throughout not just in terms of technical
skills but their attitude and manner of speaking to the residents (and me). They are all genuinely caring and interested not as an act it was sincere that shone through. Time management skills were noticeably good as was their teamwork, they worked well with each other which is vital in a busy care home. The organisation of infrastructure and services is of a high standard. If anything breaks; eg electrical, someone is immediately on hand to fix. Varied entertainment is available every day for those interested, again due to the high calibre of staff running this part. The management quality is high, for example, I recently needed some follow up of documentation which wasn't readily accessible, the effort was made to acquire what I needed very speedily. Similarly, the admin team were always helpful, approachable and efficient. Yes, I would certainly recommend Hazelmere House Care Home.

Reply from Jayne Duck, Customer Services Administrator at Hazelmere House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from G B (Son-in-law of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the care of my father in law at Hazelmere House to be excellent.
The staff have been extremely caring and professional, ensuring that my father in law was always treated with care and respect and always with a cheerful disposition.
The facilities at Hazelmere House are also excellent.

Reply from Jayne Duck, Customer Services Administrator at Hazelmere House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from Michael C (Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with care and support provided by staff.

Reply from Rachel Elliott, Customer Service Administrator at Hazelmere House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Pauline H (Daughter of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the way my mother has settled. The room is lovely. I am really pleased with the fact she has started walking with her walker.

Reply from Rachel Elliott, Customer Service Administrator at Hazelmere House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate you views of our home and will share your comments with the home manager. The Bupa Customer Care Team.


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Review from Lynn (Daughter of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am the daughter of a resident. Mum has improved greatly since coming into the home. The staff have been excellent with my mother.

Reply from Rachel Elliott, Customer Service Administrator at Hazelmere House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your views of our home and will share your comments with the home manager. The Bupa Customer Care Team.


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Review from Amanda S (Daughter of Resident) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed for 7 weeks post surgery from October to December 2015 and the health and mobility improved enormously, enabling her to return home. Unfortunately her health has deteriorated and she has returned in January 2016.
The staff and management are all extremely friendly, helpful and caring.
Medical support and attention is very prompt when needed.

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Review from Susan (Daughter of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with stay, cheerful, pleasant staff, food good, comfortable good attention.

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Review from Graham B (Son of Resident) published on 12 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for 9 years until she died on October 1st. The carer she received over her time there was excellent and the home is very clean and well appointed. The staff were caring and helpful. I would recommend to anyone.

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Review from Dorothy J (Resident) published on 21 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At times a bit too much chatter amongst staff and I do feel maybe there should be more staff for evening (not night). Every time I asked for someone to come mid evening they replied "We'll come when we can" and I felt such a nuisance, but I did need my bed with getting up so early (6am) I did need help
undressing and getting into bed and my commode bringing in!! I think because I try to look nice and be nice to everyone the staff think I am younger than I am- 87 in Dec! I had a bad fall before I came in which has taken away my confidence.

Reply from Hazelmere House Nursing Home, Bupa Care Homes at Hazelmere House Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of the staff at Hazelmere House. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you send your details to our customer services team - feedback@bupa.com - so that we can give you a call to discuss this feedback.


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Review from Barbara H (Resident) published on 14 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only come in for a week, while my family are away and I was very worried, as it is the first time I have been anywhere without my family, but I have been very surprised how good this home is. I can't speak highly enough of the care and attention that I have had. All the staff are amazing, nothing
is too much trouble for them to do for you. The bedrooms are spacious, with ensuite. I am not good on direction, but one of the carers will come and take me from bedroom to downstairs in the lift. If you have to spend any time in a care home, you could not go to one better than here.

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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Hazelmere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Hazelmere House Care Home is calculated as follows: ( (223 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 248 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hazelmere House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Hazelmere House is an attractive purpose built home with en suite rooms. Residents are welcome to personalise with own furnishings and bits from home, all rooms are cleaned daily with many overlooking the homes well maintained wrap-around gardens.


Awards / Recognitions (7)

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Meet the Team (7)

Joanne

Joanne Thackwell

Job Title: Home Manager

Joined: 2020

My career in the care sector dates back more than twenty years. It started in the NHS before my passion for occupational health drew me into CIPD in management, and eventually to a role with Bupa clinics.


Overall, I've been with Bupa for 15 years, and it was my most recent experience in managerial positions that made me so excited when I heard of the general manager position at Hazelmere House. I felt like I'd achieved everything I could with the clinics, and this opportunity just felt right.


My role with Hazelmere blends all the different skills I've learned in my career to date, from compliance to care and empathy. Every day is different though, and I ultimately have overall responsibility for everything; from the health and safety of the team to the happiness and well-being of the people that live here.


Hazelmere really is a distinguished home, and we're all proud of the reputation we're building. I'm surrounded by a really established team, almost like a family, and I think that in itself makes sure that Hazelmere feels like a home first and foremost.


It gives me great pride and motivation knowing that the team are in a position to make someone's life the best it could possibly be.


Tom

Tom Davison

Job Title: Clinical Service Manager

I've worked at Bupa for 8 years and really enjoy my job and like the company I work for.


I get a lot of job satisfaction helping/supporting the residents, they are wonderful people who have a lot of interesting stories to tell.


Before working at Hazelmere I was a registered mental health nurse at Brookview care home.


Tim

Tim Cox

Job Title: Resident Experience Manager

Joined: 2011

I spent most of my career working as an IT specialist in the manufacturing industry and when I felt ready for a fresh challenge and a new start, I just found myself naturally drawn to the care sector. I am very grateful that Bupa and Hazelmere House gave me the opportunity.
My first role here was actually as the maintenance person back in 2011. I'd never even considered becoming the Resident Experience Manager, but when the opportunity came up I was encouraged to apply... and I guess the rest is history, because I've been in love with the role every since.
It's a really diverse and rewarding position. I tend to be involved in a lot of show-rounds and make sure the admissions process runs smoothly. I also support all the hotel services here in the home - they can be so important in making sure people feel comfortable and reassured.
It can sometimes be quite sensitive when people come for a visit so the very least we can give them is a warm welcome and complete honesty. Trusted advice doesn't cost a penny, but it can be invaluable - and from a personal perspective, I really do get a lot of satisfaction from feeling that I'm making a different and making people happier.


Ruth

Ruth Labrow

Job Title: Activities Coordinator

Joined: 2023

I love being able to make a difference in residents' lives and improve their experience. Prior to working here at Hazelmere House, I was a creative therapist at St Ann's Hospice for 17 years.


I have two grown-up sons and one gorgeous grandson. My husband and I share our home with our 2 cats. In my spare time, I enjoy arts & crafts, gardening, walks & holidaying.


Sarah

Sarah Russell

Job Title: Chef Manager

Joined: 2023

I have been a chef manager for over 13 years. I started working in a care home in 2011 and fell in love with the environment and the residents - I worked my way up to the head chef and have never looked back, as if I can bring a smile to residents' faces with the food we provide, then I feel we have made a difference to their day.


As well as being a full-time chef, I am also a mother and I love spending my spare time with family.


Craig

Craig Phillips

Job Title: Maintenance Operative

Joined: 2023

My previous roles have involved working on various projects within the property sector. I enjoy working in care services because making residents' lives better by helping out & listening to their stories from the past makes me happy.


I have been married for 21 years and have two children. I have a passion for rugby and skiing, and in my spare time love socialising with friends and family.


Janice

Janice Harrison

Job Title: Head of Housekeeping

Joined: 2023

I was a registered nurse for 10 years in West Yorkshire, including roles in private nursing homes. I later worked for the youth criminal justice system. I love being back in a care setting; apart from the satisfaction of our team ensuring the home is clean & tidy, I love to talk to residents about their lives and achievements. We have a really friendly atmosphere here at Hazelmere House.


I live locally with my husband, daughter, dog and 2 cats. My two sons come and go as their careers allow. In my spare time, we enjoy listening to live music and going to the cinema & theatre. I keep fit kickboxing with my daughter & lots of dog walks!