Hollins Park

Victoria Road, Macclesfield SK10 3JA
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9.8 40 Reviews
  • Hollins Park, Macclesfield
With a skilled and compassionate team, Hollins Park care home in Macclesfield offers personalised care and support for people living with dementia and other complex needs. Hollins Park is also proud to be accredited with the Gold Standards Framework Care Homes Programme, highlighting its dedication to providing quality, personalised support to people at the end of their lives.

The home has spacious, comfortable bedrooms, with some overlooking the home's gardens or the nearby cricket ground. Residents can also enjoy a variety of facilities, including cosy lounges, an activity room and a hair and beauty salon.

Many design features across Hollins Park have been carefully implemented to support residents living with dementia, too.

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Care Provided by Hollins Park

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Tracy Norbury (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (7)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Hollins Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Dementia Care from £1,788

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • Specialist caterers who provide a range of meals to choose from
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Hollins Park to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


Hollins Park Reviews (40)

Total of 40, showing 1-20
9.8

Hollins Park has a Review Score of 9.8 (9.842) out of 10, based on 12 reviews in the last 2 years. Over all time Hollins Park has 40 reviews.

Overall Experience

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  • 5
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Review from Julie O (Wife of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Hollins Park in April 2024 after 3 months in hospital. He has settled in brilliantly. The care and attention he is receiving shows how at home he feels. The transition in his personality and general wellbeing has been amazing. This has definitely been down to the management
and staff and that includes EVERYONE.
I spend a lot of time at the home and I see how ALL the staff interact with the residents. There is a genuine feel of care and love and nothing is too much trouble.
The home has a very homely relaxed family aura about it.
All the staff are very approachable and are happy to answer any queries or problems.
Best decision I have ever made!!!

Reply from Tracy Norbury, Reviews Team at Hollins Park

Thank you very much for taking the time to leave us feedback about your experience. At Hollins Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.


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Review from Grant B (Son of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my dad receives. Nothing too much trouble. Very helpful staff. I live a distance away but I know that my dad will be in capable hands. I couldn't ask for a better home or better care.

Reply from Tracy Norbury, Reviews Team at Hollins Park

Thank you very much for taking the time to leave us feedback about your experience. At Hollins Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from E K (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Writing this review is a challenge, as I wish to show the deeper significance of Hollins Park. It represents something profoundly meaningful to my family and me.
When my mum arrived at Hollins Park as a complex case we were filled with anxiety about her moving into a care home. However, we were gently
guided through the process, which eased our fears.
As my mum nears the end of her journey, I can confidently say that Hollins Park will forever hold a special place in our hearts.
What sets Hollins Park apart is an indescribable quality - care, consideration and a personalised touch that permeate every aspect of the home. Staff expertly balance professionalism with a family-like atmosphere and nurturing environment. The sense of community at Hollins Park ensures that residents never feel isolated or alone, making it a truly supportive place.
To me Hollins Park is not just a care home; it's a compassionate community that has made a lasting impact on our family at a challenging time.

Reply from Tracy Norbury, Reviews Team at Hollins Park

Thank you very much for taking the time to leave us feedback about your experience. At Hollins Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Sue T (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely Mum has been a resident for nearly 4 years and as a family, we have nothing but praise and gratitude for the outstanding care she has received at Hollins Park. On her admission, Mum was extremely reactive to her hallucinations and delusions meaning her behavioural response to this was extremely
challenging for all involved. I still find it incredible that with their skilled nursing, the manager and team managed to prevent a hospital admission for her during Covid, which was where we as a family thought we were heading. As leaders, the managers are very hands-on and lead by example. There is a warm and friendly atmosphere in the home, the staff know the residents well, and when I have visited I have noted that Mum is always treated with kindness and dignity, as are other residents. As a family, we have an excellent dialogue with the team who are responsive to our needs or requests for information. This is dementia care as it should be. Thank you from the bottom of our hearts.

Reply from Tracy Norbury, Reviews Team at Hollins Park

Thank you very much for taking the time to leave us feedback about your experience. At Hollins Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedbackThank you for your time, and we look forward to hearing from you. Many thanks the Care UK team


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Review from David H (Husband of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody cares and is very friendly and I feel that my wife is well looked after and cared for.
The home manager is very approachable and nothing is too much trouble.
It’s lovely to see my wife happy and settled.
Thank you to all the staff.

Reply from Tracy Norbury, Reviews Team at Hollins Park

Thank you very much for taking the time to leave us feedback about your experience. At Hollins Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.


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Review from C W (Daughter of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting with mum today, I met with the Manager to discuss the ‘thinking ahead’ documents. It was useful to be able to express our wishes and expectations for mum's future care openly and honestly, and I am happy and confident that mum is being treated with care, compassion and dignity and that
this will continue into the future. Thank you for your guidance and support, and for all that you contribute to mum’s care.

Reply from Reviews Team, Reviews Team at Hollins Park

Hi C W (daughter Of Resident) thank you very much for taking the time to leave us feedback about your experience.At Hollins Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.Many thanks the Care UK team


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Review from B A (Son of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the service care and support my Mum gets at Hollins Park.
The care home is spotlessly clean and extremely well run by the management team. A certain 3 members of staff are absolute superstars! As I live a long distance away, it is great to know that my Mum is getting fabulous care.
I really cannot speak highly enough of the care home and the team. Thank you so much for all you do – it is hugely appreciated.

Reply from Reviews Team, Reviews Team at Hollins Park

Thank you very much for taking the time to leave us feedback about your experience. At Hollins Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you. Many thanks to the Care UK team.


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Review from A B (Son of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but praise for Hollins Park. Mum moved in last May 2023 after being evicted from her previous home.
Right from her moving in the staff have all been wonderful with her. Nothing is a problem for them. They look for solutions to solve any problems not like the previous home. The staff are so
kind with Mum. We were afraid Mum might not settle however no need to worry at all. Best move Mum made. She is much calmer and relaxed all due to the staff and general running of Hollins Park. Nothing is too much trouble from the staff for any of the residents.
Credit must also go to the management of Hollins Park for their professionalism, approach, compassion and team spirit. Hollins Park has a great team of wonderful staff. Mum being there has also changed our lives because we know she is well cared for. We are more relaxed knowing she is in the best home. Can't thank the Hollins Park team enough.

Reply from Tracy Norbury, Reviews Team at Hollins Park

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Hollins Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team


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Review from Lynda M (Daughter of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise Hollins Park enough. They are an amazing team of people, very well led by a strong management team. The staff are well trained and professional. They are always very caring of Mum, nothing is too much trouble for them. The management team are always available when we have anything we
need to discuss about Mum’s care. Everyone was very supportive of us and Mum in helping her settle in. Mum moved to Hollins Park as her previous care home was unable to manage her advancing Alzheimer’s, she was very distressed, agitated, anxious and presented with very challenging behaviour. Since she has been at Hollins Park, we cannot believe the difference in her, Mum is a lot calmer, as they are able to support Mum when she is becoming distressed. Hollins Park is spotlessly clean, the food is excellent and has lovely gardens. There is an extensive programme of activities, which we think has helped to keep Mum calm. We would definitely give Hollins Park a five-star plus rating.

Reply from Caprice Geisha, Reviews Team at Hollins Park

Thank you very much for taking the time to leave us this lovely feedback about your experience and the care given to your mother.
At Hollins Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from D C (Son of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Mum to Hollins Park as her last home couldn't support Mum with her developing needs. Mum has settled in very well and is now less anxious and doing very well. The team at Hollins are fantastic, everyone gives that little bit more and is very well practised at seeing Mum's condition change are
quick to act and keep Mum on as even keel as possible. A well-run home with an exceptional leader, and great staff who are very welcoming and friendly, it's a real home from home.
We can't thank Hollins Park enough.

Reply from Caprice Geisha, Reviews Team at Hollins Park

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Hollins Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Marjory P (Wife of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The constant care my husband receives is excellent. This is provided in a friendly, compassionate manner whilst full vigilance is being kept at all times.
The management is extremely helpful and informative.
The accommodation is well planned. The reception rooms are bright with a cosy atmosphere.
The home also benefits from mature garden areas.

Reply from Caprice Geisha, Reviews Team at Hollins Park

Hi Marjory, thank you very much for taking the time to leave us feedback about your experience.
At Hollins Park Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from C C (Wife of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff throughout the home from management down. A very happy approachable efficient and knowledgeable well-trained team. I feel comfortable having my husband in their care, he is very happy and shows no sign of stress even though he has only been there for a month. I would recommend anyone
looking for a pleasant and well-run home to have a good look at Hollins Park.

Reply from Holly Cole, Reviews Team at Hollins Park

Thank you very much for taking the time to leave us feedback about your experience. At Hollins Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from Mike T (Son of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and all their team are simply exceptional. Our mum went psychotic with Lewy Body Dementia during covid lockdown leading to the most stressful period in our family's lives. After her care needs making it impossible to care for her at home they have provided the best care we could imagine
As a healthcare professional myself I’m a great believer that the key factors in excellent healthcare are good leadership, training and having a team who genuinely cares. This looks to be true of all members of staff at Hollins Park and we would like to thank each and every one of you from the bottom of our hearts. Knowing that we don’t need to worry about what sort of care our mum is receiving is such a huge weight off our minds.
Thank you again.

Reply from Holly Cole, Reviews Team at Hollins Park

Hi Mike, thank you very much for taking the time to leave us feedback about your experience.
At Hollins Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further specific feedback, please use our website.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.


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Review from A U (Wife of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for the past six months. He has settled well and his care is exceptional. I visit most days and am always made welcome. Everyone from the manager and all the rest of the staff are available to sort out any problems which arise as my husband's condition changes. My husband
really enjoyed spending time and helping in the lovely garden last summer. We certainly made the right choice when a place became available at Hollins Park.

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Review from H R (Partner of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Partner has been a resident since May 2022. I cannot praise all of the staff too highly. They are professional in every way and look after him exceptionally well at all times. Nothing is too much trouble from the manager and her staff and are always available to answer any queries in a pleasant and
professional way.

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Review from Diane P (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Hollins Park due to Alzheimer's increasing care needs. All the team are professional, friendly and helpful always greeting you with a smile. Nothing is too much trouble. Dad needs constant care now as he is no longer able to communicate, the carer's expertise and knowledge provide
him with reassurance, everyday activities and he is treated with kindness and respect. I receive regular updates on Dad's health and any changes without having to ask which is reassuring. I cannot praise the Hollins Park team enough and feel very fortunate knowing that my father is being cared for in a well managed, safe and comfortable environment.

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Review from C C (Daughter of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Hollins Park is a wonderful home. I know my mum receives the best care possible. Having had her in another care home, we made the decision to move her and have never looked back. The home manager and her team strive for person-centred care and keep us as a family informed of any changes. They
have so many residents with a high level of need and clearly excel in the care given with a high level of knowledge and expertise.

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Review from Sarah M (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We all chose Hollins Park to look after our father when we read all the outstanding reviews on CQC and care home websites. We have not been disappointed! We feel Dad has an extended family in the staff and some of the residents he is now able to socialise with in the lounge. We feel happy and secure
Dad is safe and as settled as he can be with his Lewy Body Dementia diagnosis. Every time we visit, we have contact and feedback from the nursing staff and management on any nursing needs or issues Dad may have. There is a very calm, happy atmosphere at Hollins Park. We feel Dad's care is 100%.

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Review from J B (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since we moved Mum to Hollins Park in February 2022, and even with all the current Covid restrictions that are still in place, Mum has settled very quickly. All the staff are very friendly and take the time when I visit to make me feel welcome and to discuss Mum with me. From the short time that Mum
has been a resident, I feel she is getting the care/support that she requires.

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Review from M T (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, considerate staff, very empathetic. Follow protocol for Covid. Always ring if Mum is ill, has fallen.

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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Hollins Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Hollins Park is calculated as follows: ( (120 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 139 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hollins Park is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (94)

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Meet the Team (1)

Tracy

Tracy Norbury

Job Title: Home manager

Joined: 2004

I’ve worked at Hollins Park since 2004 when I began working here part-time as a domestic. I was studying for my A levels at the time. After I left school, I moved into a care worker role before doing my nurse training. Later on, I became deputy home manager and now home manager.


I love walking through Hollins Park at the beginning of the day, seeing colleagues and residents having a chat, and getting the day off to a good start. I believe in leading by example, continuing to be ‘hands-on’ so I model good care to my team, and regularly checking in with colleagues and listening to whatever issues they have. Training is all-important to ensuring quality care, and I often lead this myself.


In 2017 I won Best Nurse Specialist/Dementia Lead at the National Dementia Care Awards. It was an honour to win, especially as I’d won the Good Nurse category at the North West finals of the Great British Care Awards a few weeks earlier!


I’m looking forward to adding my own touches to Hollins Park while continuing to maintain our high standards and exceeding residents’ and relatives’ expectations.


At Hollins, we continue to strive to give our residents the best possible care, we continue to use every opportunity we can to keep residents engaged and lead a fulfilling life. In 2023 I was awarded a Queens Nurse title and the National Dementia Nurse Manager award, I’m committed to going the extra mile and ensuring the best for our residents and will shortly be starting my post-graduate studies in person-centred dementia care which is an opportunity to use this knowledge at the home.


Frequently Asked Questions about Hollins Park

What types of Care is Hollins Park registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hollins Park provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Hollins Park have?

There are 35 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Hollins Park?

Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Hollins Park to the centre of Macclesfield?

0.7 mile(s) as the crow flies, distance by road may be significantly further.