Hollins Park

Victoria Road, Macclesfield SK10 3JA
Submit a Review
9.8 40 Reviews
  • Hollins Park, Macclesfield
With a skilled and compassionate team, Hollins Park care home in Macclesfield offers personalised care and support for people living with dementia and other complex needs. Hollins Park is also proud to be accredited with the Gold Standards Framework Care Homes Programme, highlighting its dedication to providing quality, personalised support to people at the end of their lives.

The home has spacious, comfortable bedrooms, with some overlooking the home's gardens or the nearby cricket ground. Residents can also enjoy a variety of facilities, including cosy lounges, an activity room and a hair and beauty salon.

Many design features across Hollins Park have been carefully implemented to support residents living with dementia, too.

Show Hollins Park on the Map

Care Provided by Hollins Park

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Tracy Norbury (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (7)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Hollins Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Dementia Care from £1,788

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • Specialist caterers who provide a range of meals to choose from
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Hollins Park to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


Hollins Park Reviews (40)

Total of 40, showing 21-40
9.8

Hollins Park has a Review Score of 9.8 (9.842) out of 10, based on 12 reviews in the last 2 years. Over all time Hollins Park has 40 reviews.

Overall Experience

  • 34
  • 5
  • 1
  • 0
  • 0

Date Published

40
3
6
12
28

Review from V C (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, the staff and management are most welcoming, so much so, you feel like they are your extended family. All the team display affection and compassion to my mum. Mum is clean, comfy and expertly well cared for. We visited many homes in the North, and Hollins Park was by far the best for Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E C (Wife of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimer's and spent 3 weeks in hospital with coronavirus. He was 81 and too ill to be sent home so they transferred him to Hollins Park. That was 11 months ago and much to my relief settled in well and I cannot fault the care and attention given to him. All the staff are very friendly
and helpful and go out of their way to make sure he is happy and comfortable. I couldn't have asked for a better place for him to be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth B (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my father became a resident during the lockdown, visiting restrictions have made a personal assessment of the facilities difficult. However, I have witnessed excellent care and compassion from the manager and her staff. My father is well cared for and catered for in difficult circumstances. The nurses
and carers are upbeat and cheerful and provide in-house activities in the absence of visiting entertainment. Excellent, timely communication on all aspects of my fathers care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine E (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, carers and nurses are all wonderful. Mum was moved into the nursing home after a fall and during the Covid pandemic. Mum has advanced dementia and challenging behaviour, but the staff are wonderful and patient with her. They help her to communicate by phone and during the visits, and they
call us if there are any issues. They are always cheerful and positive and really take the time to get to know their resident and how best to meet their needs. They step up to and meet the challenges they may be faced with. Always friendly and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E S (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I still find it hard to believe how fortunate I have been in finding Hollins Park. From the moment I set foot through the door, it was apparent that my dad would be part of a family. Since his move into the home, I have felt able to let the extremely competently-led team do their work, without having
to check up. All staff members always have time for dad's family and we, too, feel cared for and in a continuing partnership. What more could I ask? Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Daughter of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treat my father with dignity. They are friendly and approachable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dave A (Partner of Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hollins Park is an ideal care home for my wife. I visit her 2 to 3 times each week and always find the staff very attentive to her and myself. The home is clean and warm with lots of activities if required. The food appears to be good although I have not tried it myself. The manager always has time
to talk about any concerns I may have. There is an enclosed secure garden so the residents can go outside in good weather if they wish.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon L (Son of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my brother are absolutely delighted with the love and care our 86-year-old dad is receiving at Hollins Park. The leadership is outstanding as are the staff who care for him.
We could not ask for more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W. Arthur E (Husband of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Wife has been a resident of Hollins Park Care Home since August 2017, and I cannot speak too highly of the care she has received since then. The Staff are all very capable and friendly, and nothing is too much trouble for them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Relative of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has been a resident for over two years.
His serious illness results in challenging behaviour unless he is handled sensitively. In my experience, the staff are able to cope with kindness and understanding to meet his needs.
If I have any concerns the home manager is available and approachable.
She does her utmost to deal with concerns promptly and efficiently in a reassuring, responsive manner.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eileen R (Relative of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hollins Park is a nursing home fit for purpose with ample space for residents to move freely from one lounge to the next. My husband's aunt settled quickly here around four years ago as the environment is appropriate and organised to allow her to sit in the office alongside staff, avoiding confrontation.
All staff are approachable and caring, demonstrating a good understanding of dementia issues.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley R (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was at Hollins Park for fifteen months. From day one he was treated with loving care and enormous compassion, despite his dementia which meant he would shout out for hours on end. Medically all his needs were met and emotionally he was given constant one to one support. At the end of his life, we
were treated with dignity, all our needs were met, and questions answered, at no time were we rushed or made to feel unwelcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geoff S (Son of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's dementia deteriorated very swiftly in May/June this year. The previous care home (where she had only been living for 6 weeks) could no longer care for her outbreaks of aggressive behaviour. Whilst I was away on holiday, my mother had to be moved out of her previous home and the only place
that could be found (by a social worker in my absence) was Hollins Park.


I spoke with the deputy manager several times whilst I was away on holiday and she was very reassuring and professional. On my arrival back in the UK, she and the staff had evidently got to know my mother's needs well and I have nothing but praise for their ongoing care and support. My mother's initially difficult and occasionally aggressive behaviour has been expertly managed and she is now much calmer and settled. I have no doubt that my mother is being cared for with sensitivity and concern for her well-being.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marjorie W (Wife of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very caring, they did so much to make every day interesting and always ask how relatives are.
Diet given, is according to needs, only tempting foods. Staff are spending time with residents, comforting and helping residents if they require turning. Office staff have been so helpful. Name put
on clothes as required and meet all needs as and when.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eileen W (Daughter of Resident) published on 7 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum received excellent care during the short time she was a resident. The management and staff are very caring and considerate and treated my Mum with the utmost respect and dignity. I always felt welcomed on my daily visits to Mum and nothing was too much trouble for the staff. My family and I were
made to feel part of the Hollins Park family and we worked together in Mum's best interests.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill H (Daughter of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has been here since Feb this year. We are very pleaded with the care provided. Staff very welcoming and friendly, father always clean and looks tidy as he always did. The home is of a satisfactory standard with regards to hygiene etc. The gardens and outbuildings are a great asset too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn M (Wife of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found it homely, staff are very good, nothing is too much trouble. My husband is settled and content. Can't ask for anything more. Overall very happy with Hollins Park - management and staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Wife of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a good month with various activities for residents and relatives. The home provides excellent care and support to the relatives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maurice P (Husband of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved into Hollins Park Macclesfield about four or five years ago. She has severe dementia and now needs complete care and attention. Hollins Park is ideally suited for this. The home is split up into four equal quadrants, each with its own nursing and care staff. This means more care and attention
to all its residents. The home is clean and well looked after by a great management and all the staff are dedicated to the work they do. There is also an activities staff who look after the activities of those residents who still have the capacity to enjoy various amusements (games,visiting entertainer etc). During my wife's stay I have visited four times a week, made many friends and watched the residents treated with care and dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jason F (Son of Resident) published on 12 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Hollins my Father has received very caring and professional help putting our mind at rest that he is now receiving the best care possible at this stage of his dementia journey. My father was transferred from another care home whom were wholly inadequate which left us constantly worried
about his well being and safety however since arriving at Hollins we have absolutely none of those worries. The team are professional, trustworthy and you can see that they have all of the residents best interests at heart. All in all a great home with caring staff, we feel very happy my Father is now receiving the right care by the right people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Hollins Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Hollins Park is calculated as follows: ( (120 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 139 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hollins Park is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (94)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Tracy

Tracy Norbury

Job Title: Home manager

Joined: 2004

I’ve worked at Hollins Park since 2004 when I began working here part-time as a domestic. I was studying for my A levels at the time. After I left school, I moved into a care worker role before doing my nurse training. Later on, I became deputy home manager and now home manager.


I love walking through Hollins Park at the beginning of the day, seeing colleagues and residents having a chat, and getting the day off to a good start. I believe in leading by example, continuing to be ‘hands-on’ so I model good care to my team, and regularly checking in with colleagues and listening to whatever issues they have. Training is all-important to ensuring quality care, and I often lead this myself.


In 2017 I won Best Nurse Specialist/Dementia Lead at the National Dementia Care Awards. It was an honour to win, especially as I’d won the Good Nurse category at the North West finals of the Great British Care Awards a few weeks earlier!


I’m looking forward to adding my own touches to Hollins Park while continuing to maintain our high standards and exceeding residents’ and relatives’ expectations.


At Hollins, we continue to strive to give our residents the best possible care, we continue to use every opportunity we can to keep residents engaged and lead a fulfilling life. In 2023 I was awarded a Queens Nurse title and the National Dementia Nurse Manager award, I’m committed to going the extra mile and ensuring the best for our residents and will shortly be starting my post-graduate studies in person-centred dementia care which is an opportunity to use this knowledge at the home.