Kingscourt Nursing Home

12 Newton Lane, Hoole, Chester CH2 3RB
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9.2 28 Reviews
  • Kingscourt Nursing Home, Chester
Kingscourt Nursing Home is a thirty-seven capacity, modern care facility located in a pleasant part of Chester that offers a flexible service and the personal freedoms needed to pursue an independent lifestyle.

Some of the extra services that residents are able to access from Kingscourt include opticians, doctors and dentists, chiropodists, audiologists and hairdressing.

The efficient practice of skilled care combines with the input of social workers and activities co-ordinators, to enable service users to achieve an enjoyable life from day-to-day.

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Care Provided by Kingscourt Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 37 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Carmel Booth (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (37)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Kingscourt Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,150
    • Self-Funded Nursing Care £900 – £1,000
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Nursing Care from £1,150

  • Nursing rates listed don't include the extra FNC charge.
  • (these prices are only a guideline, please contact Kingscourt Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Kingscourt Nursing Home Reviews (28)

Total of 28, showing 1-20
9.2

Kingscourt Nursing Home has a Review Score of 9.2 (9.193) out of 10, based on 13 reviews in the last 2 years. Over all time Kingscourt Nursing Home has 28 reviews.

Overall Experience

  • 17
  • 9
  • 2
  • 0
  • 0

Date Published

28
1
5
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15

Review from James R (Son of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with Dad's placement at Kings Court. The staff are kind and caring and will always take time out of their busy schedule to catch up on how he has been since the last visit.
They have tackled Dad's complex needs brilliantly and are always flexible in how they manage him.
They have always
been in touch and talked us through any changes or needs, step by step.

Reply from Macie Cox, Marketing Executive at Kingscourt Nursing Home

Thank you so much for your kind words, it really means a lot to us at Kingscourt and we appreciate your support hugely!


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Review from Janet L (Daughter of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Mum's care.
Mum appears happy.

Reply from Macie Cox, Marketing Executive at Kingscourt Nursing Home

Thank you so much for your lovely review, we are so pleased Mum is happy with us!


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Review from Paul W (Next of Kin) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a good experience.

Reply from Macie Cox, Marketing Executive at Kingscourt Nursing Home

Thank you so much for your review of Kingscourt, we all really appreciate it here!


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Review from Paul B (Son of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and supportive staff who demonstrate care and consideration for the residents.

Reply from Macie Cox, Marketing Executive at Kingscourt Nursing Home

Thank you so much for your kind words! If you have any recommendations of areas that we can improve on please let us know!


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Review from Martin H (Son of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is very good my mum is always clean, only thing I would ask for is the TV is on different wall so she could watch it in day, my mum could do with some physio to get her moving and I think that would help, my mum is ok her day is a bit boring as she is not able to watch TV unless she's in bed,
my mum would benefit more if she went downstairs into day room for meeting people conversation and activities she just can't be bothered otherwise she's fine.

Reply from Macie Cox, Marketing Executive at Kingscourt Nursing Home

Thank you so much for your review of Kingscourt! We have passed on your comments to the team so that we can provide the best possible experience for Mum.


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Review from Valerie H (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was only with you for a week before we lost her. Previous to this, she had seventeen weeks in hospital. The care she was given with you was amazing. Nothing any trouble. All staff went above and beyond with our family. Thank you.

Reply from Macie Cox, Marketing Executive at Kingscourt Nursing Home

Thank you so much for taking the time to write such a lovely review of Kingscourt. We are all here for your family and your beautiful mum is very missed, despite her short time with us!


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Review from Stephen J (Son of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No major issues of concern. My father is very well looked after. All management and staff are polite and very helpful with any concerns or questions.

Reply from Macie Cox, Marketing Executive at Kingscourt Nursing Home

Thank you so much for taking the time to write a review about Kingscourt. Dad is a pleasure to have with us and I'm so glad you like the management and staff. If there's anything we can do more to improve our service our manager's door is always open!


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Review from C J (Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

No complaints.
Staff very attentive and dedicated - looks after me very well.

Reply from Macie Cox, Marketing Executive at Kingscourt Nursing Home

Thank you so much for taking the time to write a review for Kingscourt; we really appreciate your feedback. Please let us know if there's anything more we can do for you at all.


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Review from Marie O (Stepdaughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad was a resident at Kingscourt for over 10 years following a severe stroke which left him paralysed on one side and unable to speak. He formed very close bonds with staff, including The kitchen staff. They communicated beautifully with him and he enjoyed the banter. The care was excellent,
often it went above and beyond. The most impressive care was the management of a leg ulcer which healed completely, against all the odds. His final days were truly humbling. The home worked closely with the hospital and home service. My stepdad was treated with such dignity and he was surrounded by staff and family who loved him dearly.

Reply from Macie Cox, Marketing Executive at Kingscourt Nursing Home

Thank you so much for your such lovely words regarding Kingscourt! Your stepdad was such a joy to have here with us and we are so glad you were happy with the care here. If we can do anything to support yourself or your family please let us know!


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Review from Sue M (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Kingscourt for over 4 years and, when more able, enjoyed being with the other residents and joining in with the excellently organised activities. Due to her condition, she now spends the majority of her time in bed. Staff are kind, caring and engage well with the residents and create
a happy atmosphere in the home. At times, communication between staff and relatives could be better.

Reply from Macie Cox, Marketing Executive at Kingscourt Nursing Home

Thank you for a lovely review of Kingscourt! Mum is such a pleasure to have living with us and we are glad she was able to join in with activities and that she has a good relationship with our staff. We have taken note of your comment regarding communication and will make sure this improves!


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Review from Norman Y (Husband of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff and management, very helpful.
Could be better with communication between us.

Reply from Macie Cox, Marketing Executive at Kingscourt Nursing Home

Thank you so much for your kind words - we have a fabulous team here at Kingscourt and everyone works so hard! We will take your comments on board and improve on this in the future!


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Review from Iris E (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been looked after with care.

Reply from Macie Cox, Marketing Executive at Kingscourt Nursing Home

Thank you for taking the time to leave us a review - we really appreciate it here at Kingscourt and we are glad we have been able to meet your mothers care needs.


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Review from S P (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and kindness shown to my mother was second to none. To know that she was safe, well cared for and kept as comfortable as possible in the circumstances, was a great comfort. She was treated with compassion and respect.

Reply from Macie Cox, Marketing Executive at Kingscourt Nursing Home

Thank you so much for your kind review of our home Kingscourt, and you are happy with the care provided. Kingscourt will always be here for you to provide support if needed to yourself and your family.


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Review from Helen P (Daughter of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very caring towards Mum and worked hard to help her settle. The service managers were very kind and patient with all family members during our visits and telephone calls. It was difficult that Covid restrictions impacted on visiting, but the staff encouraged us to phone whenever we wanted.
We were very grateful for this.

Reply from Sarah Wilson, Operations and HR Assistant at Kingscourt Nursing Home

Thank you for your review and kind words. We are pleased that our solutions to manage Covid restrictions met your needs, and we were happy to be able to help facilitate care for your mum.


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Review from J C (Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a resident undergoing respite care for a number of weeks, I became a resident of Kings Court Care Home. Throughout my stay, I was treated with dignity and kindness by busy professional staff who ensured that I was well taken care of and comfortable in my surroundings.

Reply from Sarah Wilson, Operations and HR Advisor at Kingscourt Nursing Home

Thank you very much for your review and kind words. We are pleased that we were able to provide you with a positive experience and look forward to a time when we can welcome you back as a visitor. We wish you all the best in your continued recovery at home.


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Review from L M (Daughter of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live a long way away, and the staff always make it easy for me to communicate with her (taking care to stick to regulations). On a recent visit, I was given a recent photograph of her to take home with me, which meant a great deal.

Reply from Sarah Wilson, Operations and HR Assistant at Kingscourt Nursing Home

Thank you for your lovely comments. We are glad you liked the photograph, it is important for us to keep families in touch at this difficult time.


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Review from Janet S (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last two months of her life in the care of Kingscourt and I could not rate them more highly. So many of the staff went out of their way to ensure she felt valued, respected and loved, and as pre-restriction visitors, we were always welcomed and included in activities as family.
COVID-19
lockdown prevented family being with Mum as she passed on the 9th April, from an aggressive and rare brain tumour, and we will forever be grateful to the manager for holding her hand in her final hours, ensuring her passing was peaceful and that she knew her family loved her and were there with her in spirit.
Our hearts go out to these caring people during this time of crisis and I fervently hope the many residents and staff we got to know in such a short time remain safe and well, my sister and I think of you often.

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Review from Vicky M (Daughter of Resident) published on 20 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum spent the last few weeks of her life here and what a beautiful place this is. The management, nurses and carers are just amazing, I would call them ‘angels’. Our mum was thoroughly looked after, loved and cared for. Not once, did we feel worried about leaving mum in their care. Nothing was too
much trouble, even for us as visitors - we could get tea and just stay with Mum as long as we wished. Mum was comfortable and in no pain when she passed away in one of the nurse's arms. As a family, we are so happy that Mum spent her last days there surrounded by care, love and respect, even though Mum was dying. We can’t thank the staff enough for this and we will always think of you all, as well as being incredibly thankful for loving our darling Mum. God bless you all.

Reply from Sarah Wilson, Operations and HR Assistant at Kingscourt Nursing Home

Thank you for your very kind review of Kingscourt.


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Review from D R (Daughter of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Kingscourt for end of life care. Everyone was friendly and helpful. The care Mum received was excellent, she passed away only a week later, but in that time she received the best of care. All the family were looked after while visiting. A huge thank you to the manager and al her staff
for making my mum's last week as comfortable as possible, and for the family as easy as possible.

Reply from Sarah Wilson, Operations and HR Assistant at Kingscourt Nursing Home

Thank you for your kind review. It was our pleasure to care for your mum, as it is for our other residents. We really appreciate our reviews as it is rewarding to know that the families of our residents are happy with our home.


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Review from Diane T (Daughter of Resident) published on 17 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted for emergency care as she has Parkinsons and my Dad, who has dementia and also her carer, fell and was admitted to hospital for 4 weeks.
Mum was well looked after, kept clean, hairdressing service available, entertained by the staff and generally very well cared for.
Dad was also
admitted for some respite/rehab’ care for 2 weeks and was equally well looked after and Lorraine the area manager bent over backwards to get Dad admitted in a speedy, efficient manner.
There was only one bugbear and that is the telephone system - couldn’t get through to staff, particularly out of hours.
Would highly recommend using this home, the staff are warm, kind people and treat residents with dignity.

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Current Review Score: 9.2 (9.193)

Overview of Review Score

The Review Score of 9.2 (9.193) out of 10 for Kingscourt Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.193 for Kingscourt Nursing Home is calculated as follows: ( (68 Excellents x 5) + (44 Goods x 4) + (37 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 150 Ratings = 4.193

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingscourt Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Carmel

Carmel Booth

Job Title: Registered Home Manager

We are so excited that Carmel has joined us as Kingscourt manager after managing Bucklow Manor a few years ago!


She brings with her a wealth of knowledge and an easygoing personality.


Frequently Asked Questions about Kingscourt Nursing Home

What types of Care is Kingscourt Nursing Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kingscourt Nursing Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Kingscourt Nursing Home have?

There are 37 Single Rooms.

What are the Facilities & Services at Kingscourt Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingscourt Nursing Home to the centre of Chester?

1.0 mile(s) as the crow flies, distance by road may be significantly further.