Belong Macclesfield

Kennedy Avenue, Macclesfield SK10 3DE
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9.7 112 Reviews
  • Belong Macclesfield, Macclesfield
Belong Macclesfield offers 18 self-contained apartments for independent living and six supported ‘households’ with modern en-suite bedrooms and open plan lounge and kitchen areas. Each Belong village encompasses a vibrant hub for community activities, with facilities that include a licensed bistro, hair salon and exercise studio. The village model is a stunning example of how advanced design and very high standards of care can provide a new quality of life for older people.

Belong households represent a radically different alternative to conventional care homes, and operate with a higher-than-average staffing ratio and a maximum of 12 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents. Specially trained support and nursing staff are available around the clock to support individuals with dementia and those residents who require clinical care.

To find out more, why not visit us and see for yourself. Call to arrange a personal tour or to request a brochure.

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Care Provided by Belong Macclesfield

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Cheryl Davies (General Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 55+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Belong Macclesfield

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,885 – £2,035
    • Self-Funded Residential Dementia Care £1,885 – £2,035
    • Self-Funded Nursing Care £1,885 – £2,035
    • Self-Funded Nursing Dementia Care £1,885 – £2,035
    • RESPITE Self-Funded Residential Care £1,985 – £2,135
    • RESPITE Self-Funded Residential Dementia Care £1,985 – £2,135
    • RESPITE Self-Funded Nursing Care £1,985 – £2,135
    • RESPITE Self-Funded Nursing Dementia Care £1,985 – £2,135

  • See key facts and pricing information on our website.
  • (these prices are only a guideline, please contact Belong Macclesfield to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Located in Upton Priory, a couple of miles outside the town centre, Belong Macclesfield is ideally located to access the amenities and transport links of the town, while being able to enjoy the beautiful surrounding countryside within minutes. They enjoy outings to local garden centres, parks and canal barge trips.


  • Parking

  • On-site parking available.


Belong Macclesfield Reviews (112)

Total of 112, showing 21-40
9.7

Belong Macclesfield has a Review Score of 9.7 (9.682) out of 10, based on 29 reviews in the last 2 years. Over all time Belong Macclesfield has 112 reviews.

Overall Experience

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Review from Tina H (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our wonderful Mum had been really struggling with advancing Alzheimer's at a previous residential dementia care home. Unable to cope anymore we were given no option but to move her. Belong has a particular brand of dementia care, it's pretty unique having viewed 15 dementia care homes. When Mum was
offered a place at Belong I cried, the relief was immense.
We remain very grateful and thankful every day that our Mum is being cared for at Belong. Remarkably the previous aggression and acute emotional instability displayed greatly improved within months, due without question to the highly trained staff in dementia care. It's wonderful to know she feels very safe, loved and secure. I wonder how it can be that one care home can employ so many wonderful people who genuinely provide care and love every day in the way they do. Mum has been part of the Willow House family at Belong for 16 months, enjoying the social interaction and activities with lots of smiles and laughs along the way too.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for taking the time to post this incredibly moving feedback. It is a privilege to support your mum and it is crucial to us that we make people's time with us as special and positive as possible. We are delighted that she feels safe, loved and secure. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.


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Review from Kim B (Sister of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank goodness my wonderful niece found this care home for my sister who has dementia. The hardest decision she has ever had to make. The home is excellent. The staff genuinely care about their residents. The facilities are amazing. Most importantly we know that she is safe. Thank you.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for taking the time to post this lovely feedback. Our team will be most touched to read this. It is a privilege to care for your sister and we are delighted to hear that your experience of Belong Macclesfield is so positive and that you are happy that she is safe. Thank you for choosing Belong Macclesfield.


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Review from Lucy S (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Dad receives at Belong Macclesfield is wonderful and he obviously feels content and very much loved. All staff work so hard and yet remain patient, kind, gentle and thoughtful. Although I wish that less agency staff had to be used, the ones that come are also very caring and often the same
individuals so Dad tends to recognise some of them. He loves the home cooked food made by the hosts in each household and the treats that come up from the bistro.
Managers are visible and approachable which is so important. The reception staff are welcoming, helpful and kind.
After 7 months of my Dad being there, I inevitably have a few minor niggles, but they are usually down to time pressures on the staff and none of them actually impact on his wellbeing.
Most importantly for me, I feel completely confident that when I am not there, whether at work or on holiday, Dad is happy and well cared for by a wonderful team of dedicated staff. I can’t praise them enough. They deserve a raise!

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your dad is happy at Belong Macclesfield and that the dedication of our village teams are making a difference. We are delighted that you find our team dedicated and caring.


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Review from Margaret S (Wife of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Still waiting for chair raisers and cushion raisers in Beech.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for the feedback. We are sorry to hear that you are having issues at Belong Macclesfield. We will pass this on to the management team, who will raise this with you directly.


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Review from Christine D (Daughter of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently passed away and cannot fault all staff of Belong Care Home during my mum's last few weeks, not just the staff on Oak but the whole building, from the caretakers to bistro staff. I cannot praise them enough. Especially my mum's last day with you, the staff on Oak not only watched
over my mum but they took care of my daughter while she sat with Mum (as I could not get there in time).
So a huge thank you to you all from the bottom of my heart and family as a whole.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Please accept our condolences; it was a privilege to care for your mum and we are pleased to know she was happy during her time here and that you cannot praise our team enough. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.


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Review from R R (Friend of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been trained and worked in care for the past 26 years and I really can't praise Belong and all the staff enough. From the moving her in stage and still now two years down the line, they have been accommodating, warm, flexible and always attentive. It is always lovely to visit, to see the staff
who always try to accommodate every eventuality. Who always make me feel welcome. I have great peace of mind knowing that my loved one is safe and so well cared for.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your friend is happy at Belong Macclesfield and that the dedication of our village teams is making a difference. We are delighted that you have great peace of mind knowing that your friend is safe and well cared for.


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Review from Paul C (Son of Resident) published on 28 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy here. Great staff and great care. The staff have helped with his transition, not just his day-to-day needs. The front-of-house staff are first-class with regards to keeping us in the loop on his care, needs and progress. Keep up the good work and thank you!

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our village team will be delighted to hear that your dad is settled and happy. Thank you for choosing Belong Macclesfield.


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Review from Margaret M (Mother of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the carers and staff at Belong Macclesfield. My daughter went in there last year and the family and I are so pleased and grateful how she is looked after. When we go in to see her everyone treats us so kindly and respectfully. It's lovely to be able to go for a meal in
the Bistro, thank you to everyone.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you very much for taking the time to provide this feedback, which is valued by the team. We are delighted to hear that your daughter’s experience at Belong Macclesfield has been so positive and trust that it will continue to be so. Thank you for choosing Belong Macclesfield.


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Review from Donna B (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Belong and am so glad we chose it. The carers and nurses are wonderful with my mum and I have every confidence in the care that she receives. There is very much a family feel in the household, which helps both the resident (and their family) to feel at home, settled and included.
All of the staff in 'the village' are excellent and I can't thank the management staff enough for all their help and support over the years.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum is happy at Belong Macclesfield and that the dedication of our village teams is making a difference. We are particularly pleased that your mum feels at home and settled and that you find the care excellent and we help you feel supported too. Thank you for choosing Belong Macclesfield.


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Review from Karen L (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely care facility! I've told my children that I want to live at Belong Macclesfield Care Home when my time comes. Thank you to everyone - top to bottom - all excellent, caring staff.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to provide this lovely feedback and that the dedication of our village teams are making a difference. We are delighted you find us all excellent and caring.


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Review from Karen H (Daughter of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have lived at Belong Macclesfield, where they have received excellent care. The care is very personal, and every effort is given to know residents and respond to their needs and interests Communication with family is strong and regular, particularly at stressful times. My dad really
enjoyed the strong relationships that we built with the carers, which was clearly a two-way thing when we witnessed how upset and sad they were when he died. Mum is able to be happy in her own world there, and we sleep at night knowing this was the right place for them both.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your parents, and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village to read your comments, especially since your parents have received excellent care. I will ensure they are shared with everyone. Thank you for choosing Belong Macclesfield.


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Review from Liz L (Daughter of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a very independent 95 year old who'd always wanted to die in her own home. However, after a stroke in January, it became obvious she could no longer live independently. We looked at a number of nursing homes and chose Belong because of its ethos of family and community, which pervades everything
they do. We also really liked their not-for-profit business model which means that any profits are ploughed back into serving the residents better. We have not been disappointed: the staff are really caring, treating every resident with respect, despite the challenges that Covid continues to place on staffing. Mum has settled really quickly and loves the staff, and they love her. She likes visiting the Bistro and raves about the hairdresser, but I can't yet comment on the activities directly (although the programme looks great) as she has not done any so far. It is a real comfort knowing she is being looked after so well, particularly as I am not local. Thank you, Belong!

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Macclesfield; we are so delighted to hear this has been your experience and that your mother has settled in so quickly and loves the team. I will make sure your kind words are passed to everyone in the village.


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Review from Jennifer W (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think for us, it is the friendliness of all the staff and being able to approach people with questions.
It's very clean and homely.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for submitting such a kind review. We are delighted to hear your experience with Belong Macclesfield has been a good one and particularly that you find the team friendly and approachable.


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Review from Gerald S (Husband of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and the staff; they are always glad to see me and always offer a cup of tea with my wife.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you very much for taking the time to provide this feedback. It means a great deal to the team here, and we are so pleased to hear you are happy at Belong Macclesfield.


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Review from Lindsay E (Power of Attorney of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I found Belong for our special friend. She was admitted to Belong in January 2022. She is extremely happy with absolutely everything about Belong as we are.
Compared to where she was Belong ticks all the boxes.
All staff are wonderful. Care is wonderful. Food is wonderful. I am already
recommending Belong to friends and family.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you very much for taking the time to provide this feedback, which is valued by all the team. We are delighted to hear that your experience at Belong Macclesfield has been so positive, and trust that it will continue to be so. We were particularly pleased that you find Belong ticks all the boxes. Thank you choosing Belong Macclesfield.


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Review from Alan H (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong was recommended to me by a friend. I have not been disappointed. The care provided is friendly, inclusive and provided with dignity. The household concept is an efficient way of delivering care.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for submitting such a kind review. We are delighted to hear your experience with Belong Macclesfield has been a good one especially that you find the care friendly, inclusive and provided with dignity. Thanks again for choosing Belong Macclesfield.


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Review from B N (Daughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Belong for two weeks of respite care, but sadly she was not to live that long. The staff in Holly House were wonderful in the care and support they gave us as a family. Mum was able to die peacefully and with dignity in the presence of her family. Something for which we will
always be grateful.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Please accept our condolences; it was a privilege to care for your mother, and we are pleased to know she was happy during her time here. Thank you for taking the time to submit your review, and we will ensure your kind words are shared with the team at the village.


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Review from J V (Wife of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong is very careful to keep us well informed. I was contacted immediately when the doctor thought my husband had pneumonia. I was allowed to visit him with my 2 daughters. The staff were very attentive to us. When the result of the PCR test came through he did in fact have covid. He was given antibiotics
and in a few days, he was a lot better. I feel the staff know him very well and are able to cope with his changing moods. The food is good and he is always able to have his food later if he is asleep at normal meal times. The staff are very reassuring and always do their best to deal with problems.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear you are happy with the care and nursing particularly during such difficult times. Thank you for choosing Belong Macclesfield.


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Review from Sally H (Daughter of Resident) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After our Dad became more dependent on support, we took the opportunity to use Belong in Macclesfield for some respite care for him.
The information we received before his stay was straightforward and comprehensive and the transition was very smooth. Everything was ready for him when we arrived and
we could bring any items we wanted in order to make his bedroom familiar just like home as he suffers from Dementia as well as being rather frail.
The care and support both he and us his children received was excellent and was given with genuine care.
The improvement in him physically was very visible to see. His appetite increased with the lovely home-cooked meals and regular medicine administration.
The unit didn’t feel institutional at all, with normal furnishings and open kitchen. It was a real benefit to him and us and would recommend this care home.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are delighted to hear that the move into the village was a positive experience and that you all felt supported. We are happy that your Dad is doing well and enjoying the home-cooked meals. Our team will be delighted with your feedback and recommendation, so once again, thank you for your kind words.


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Review from John L (Son of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in Belong, Macclesfield since October 2017. The care has always been of a high standard, both professional and compassionate and we have always felt assured that he is getting the very best support and care. The home is modern and well-designed; my father has a spacious
room with an en suite shower and bathroom. He has had some health challenges during the last two years but the care provided has adapted well to his changing needs. The home has been consistent in applying rules around visiting due to Covid and as a result, have avoided any major problems. My father has had covid, although with few symptoms, and needed to isolate for fourteen days but this was well handled and he is back in circulation. I also want to mention that the staff throughout Belong are warm and friendly, working well as a team. The staff on reception are particularly quick to offer help and guidance - again with the right mixture of professionalism and friendliness.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are so touched by your kind words especially that the team throughout have been warm and friendly and will aim to keep our services to high standards. Thank you for choosing Belong Macclesfield.


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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Belong Macclesfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Belong Macclesfield is calculated as follows: ( (252 Excellents x 5) + (68 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 340 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belong Macclesfield is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (6)

Cheryl

Cheryl Davies

Job Title: General Manager

Formerly a Support Manager at Belong Macclesfield, Cheryl has over 27 years of experience in a range of care sector roles. Her career with Belong spans over a decade, from when she joined as registered manager of its home care service, Belong at Home, which she helped establish in 2010.


As Support Manager at Belong Macclesfield, Cheryl shared knowledge and ideas with Belong villages in Crewe and Warrington as part of the organisation’s job swap scheme to improve group-wide standards of care, including industry-leading dementia care.


Cheryl’s perspectives on driving standards of care at multiple villages make her ideally qualified to be a General Manager. Her background, including helping to found Belong’s award-winning home care service, also gives her a particular understanding of many customers’ journeys, which often involve deciding to move to a Belong village after requiring domiciliary care.


Helen

Helen Marsden

Job Title: Support Manager

Helen is passionate about providing the best care to customers. Her career with Belong began after leaving school, nearly 20 years ago, initially with CLS Care Services before moving to Belong's flagship village in Macclesfield when it opened in 2007. Helen worked as a support worker and lead senior support worker, before progressing to the role of Support Manager at Belong Newcastle-under-Lyme in 2020. She has achieved a Level 2 and 3 in Health and Social Care and has recently completed qualifications in Leadership, Health and Social Care. More recently Helen moved back to into the role of Support Manager at Belong Macclesfield.


Nicola

Nicola Head

Job Title: Front of House Manager

Joined: 2010

Nicola joined the Belong team as a Receptionist when Belong Macclesfield first opened in September 2007. She was soon appointed as an Administrator before being promoted to Senior Administrator and later to the Front of front-of-house manager role in 2010.


Nicola started her career in administration at a pharmaceutical company in Hertfordshire, before moving to Macclesfield in the summer of 1992, where she worked as a part-time carer/support worker in the community, for 14 years. She also worked as a self-employed mobile beautician (NVQ level 2 in Beauty and other holistic treatments) in her spare time.


Since working at Belong Nicola has qualified in Business/Administration NVQ Level 3, Team Leader NVQ Level 2 and more recently Advanced Level Apprenticeship Level 3 in Fine Line Management. Nicola also holds a BIIAB Level 2 Personal Licence Holder.


As part of the village management team, Nicola leads the front-of-house teams at Belong Macclesfield including, Reception and Administration, Housekeeping and Laundry, Catering, Salon and Caretaker.


Charlotte

Charlotte Jackson

Job Title: Village Nurse Manager

Charlotte has a bachelor’s degree in Adult Nursing, with a background as a registered nurse for the NHS.


Working over two years at Macclesfield Hospital as a Transfer of Care Hub Sister within the discharge team, she brings her broad knowledge of supporting those living with dementia to this role, as well as a strong track record as a mentor.


Anna

Anna Seaton

Job Title: Experience Coordinator

A dedicated and caring individual, Anna initially joined the Experience Team as a Support Worker before being promoted to the Experience Co-ordinator role in 2023. Her objective is to promote wellbeing and quality for Belong Macclesfield’s residents, tenants and Experience Day customers through a vibrant and extensive range of events and opportunities.


She plans the village’s bi-monthly ‘What’s On’ programme, with activities reflecting the interests and wishes of our customers. Her role also encompasses building links with stakeholders in the community, including local schools and businesses, churches, music groups and a range of entertainers. This ensures that residents continue to have opportunities to meet new people and enjoy new experiences.


Karen

Karen Burgess

Job Title: Belong at Home Area Manager

Karen has worked in the care sector for 29 years starting as a Support Worker in a dementia unit. After 2 years Karen took up a position as a Community Support Worker for Social Services, working with vulnerable adults in the community. In 2009 she worked as a Senior for the Reablement team within Social Services assisting vulnerable adults to aim towards independence sourcing care and support when required.


After 21 years with Social Services, Karen joined Belong at Home as a Community Support Worker, quickly rising to Senior, and in 2016 became the Registered Manager for Belong at Home.