Review from Elaine M (Daughter of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience

Following the death of my mother in 2017, my late father was completely lost. After a recommendation from a friend, Dad went along for coffee to the Bistro at Belong Macclesfield. He was a sociable and very chatty man and soon made lots of friends visiting every day for his lunch. He then discovered

the Venue and the rest was history. Dad became a familiar face and his life became liveable again. He loved the activities, checking every day what was on and retelling me all about it. He encouraged me to bring our little ones from Pre School and we shared activities with the other guests. The whole experience was an absolute lifesaver for me as a full-time worker, knowing that he was enjoying life and not sitting alone watching tv. He made the most amazing friends and their help and support will always live in my heart. Sadly he passed away just as he was about to become a resident but I would fully recommend Belong Macclesfield to anyone.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Please accept our condolences; it was a privilege to care for your dad and we are pleased to know he was happy during his time here. It was lovely that he enjoyed the activities so much and made so many friends. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village. Thank you for choosing Belong Macclesfield

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Review from Susan W (Daughter of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience

My mother is cared for as an individual, her likes and dislikes are catered for and I feel the carers know her well and like her. The communications between Belong Macclesfield Specialist Day Care and family is good - we are notified of any changes in Mums health or welfare and our wishes are taken

into account. Mum is warm, safe and safeguarded. The staff are cheerful and caring to all the residents.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for leaving such a kind review of Belong Macclesfield. We are so happy to hear that your mother is enjoying her time here and that our team are cheerful and caring. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review from R F (Husband of Resident) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience

I am unable to mark activities because I have not seen a great deal of them and nobody has given me an overview of what takes place on a day to day basis, this is not a criticism as I find the staff wonderful.
I believe improvements could be made with looking after clothing.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to provide this feedback and we are delighted to hear that our care team are supporting you well. We take your comments around the communication of activities seriously, along with the laundry processes, and we will review these and get back to you.

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Review from A C (Son of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience

Very high levels of care, facilities are quite excellent, many activities are provided to stimulate and entertain residents. Rooms and communal areas are always very clean. The staff are excellent, very friendly, caring and always bright and friendly. Highly recommend Belong Macclesfield.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you very much for taking the time to provide this feedback. It means a great deal to the team and we are so pleased to hear you are happy with Belong Macclesfield and our care, facilities and our activities. Thank you for choosing Belong Macclesfield.

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Review from Elizabeth R (Daughter of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience

My mother praises the carers highly. When l meet the carers they are always warm and patient. The reception staff, managers and catering staff are extremely helpful.
The place is clean and tidy and she is now getting her medication daily which was difficult to manage at home. She likes the food and

looks better nourished. The activities have just started again and that makes a huge difference to her mood. She feels safe and cared for while free to do what she wants!
During the pandemic the infection control has been well managed and balanced with the needs of the residents. The administration around her admission was well managed. I was kept well updated about when a bed would be available and advised on financing of her care. Her booster vaccination and flu vaccine were all delivered in house and the issues around consent well communicated.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to provide this lovely feedback about Belong Macclesfield. We are delighted to know that your mother is happy and praises our carers highly and that the dedication of our village teams are making a difference in all areas of her care. We are also delighted that you feel happy and welcome when you visit. Thank you for choosing Belong Macclesfield.

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Review from Jenny B (Wife of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience

Following two respite care visits to Belong, which saw my husband happy and relaxed on his return home, it soon became apparent that we were heading towards a permanent arrangement.
I was professionally guided towards making the difficult decision that is how to judge when it is the right time to

make a permanent arrangement. Not making this judgement during a crisis, I was able to choose when he would live. Fortunately, he was able to return to the household where he had been for respite care.
Thankfully, he has settled and is embracing life at Belong. There is a happy, relaxed, stimulating environment in the household where nothing is too much trouble. All staff are welcoming, caring and kind. We are both far more relaxed, so time spent together is full of quality.
I have no doubt that living in Belong is the best alternative to living at home.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for your positive feedback on the support provided at Belong Macclesfield. We are delighted to hear your husband is having such a lovely experience with us. Thank you for choosing Belong Macclesfield.

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Review from A E (Daughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience

My mum moved into a lovely apartment at Belong Macclesfield in March 2020, 3 weeks before Covid first began. On arrival, Mum was disorientated and it was apparent that signs of cognitive impairment were underway. Throughout the following 12 months, the manager and team at Belong did everything possible

to help Mum settle in and feel at home independently. Belong's excellent receptionists and on site nurses were on hand when needed. After 12 months Mum developed vascular dementia and moved on to a household, on Belong's care side. Belong's unique households are wonderfully innovative, offering residents an experience as close to their former residential private homes as possible. Totally dedicated staff are on hand to assist with everything. Nothing's too much trouble. No chance of loneliness here. Meals cooked from scratch by the fantastic carers on each household's kitchen. Various activities and kindness in abundance. Look here first for the care of your loved one. Quite simply, it is the best. 5*

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for taking the time to post this incredibly moving feedback. It is a privilege to support your mum and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review from Lulu R (Daughter of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience

Mum went into Belong Macclesfield in January after being in another care home - they weren't able to cope with her failing dementia and level of falls. She seemed initially to settle well, gained weight and ate food she'd never tried before. Unfortunately, she deteriorated dramatically in the last 3

weeks of her life and passed on 26th April. Throughout her time the care and support of the Cedar House was impeccable, the contact with the family at all times was exceptional. We felt we had our eyes on her with the 'relative's gateway'. If she had a fall, they would contact me straight away. Belong is by far the most outstanding care home - its professionalism is outstanding. During Mum's final few days, there was always a carer with her, we feel she had the love, care and support as if they are family. It is very comforting for us to know that she was treated with respect and dignity during her last months. Special thanks to all Team Cedar.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village team to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review from T G (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience

Mum moved into Belong residential care from one of their apartments following several hospital admissions last year. It has been very difficult for the family under COVID restrictions as we saw mum on a daily basis. Belong have been fantastic in their handling of lockdown. Families are given notice

and explanations of any measures that have had to be put in place. Despite intermittent visits mum has been very happy in Poplar House. The staff have been amazing keeping the residents occupied and stimulated. As a family, we are so happy with the care the Belong staff have given mum. All the staff from management down are caring and professional. I would not hesitate at recommending Belong Macclesfield.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for taking the time to review our service; we are so pleased that you have had such a positive experience especially at this time. We really appreciate your support. I will share your comments with my team. Thank you for choosing Belong Macclesfield.

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Review from Veda R (Friend of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience

The person this review relates to has been extremely settled, well cared for and happy here. Not only because of the lovely and happy environment but due to the very caring staff, who have gone over and above what could possibly be expected of carers. All very welcoming to visitors too. Under the limited

circumstances of the past year, everyone is to be commended.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for taking the time to review our service; we are so pleased that you have had such a positive experience especially at this time. We really appreciate your support. I will share your comments with my team. Thank you for choosing Belong Macclesfield.

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Review from L O (Daughter of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience

Would like more clear information on the care given to my parent on a daily report. Only had relatives on line care information which is not always correct, the wrong name given etc.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to provide this feedback, although we are sorry to hear about your experiences around our communication and the information provided. This is not what we would expect. We will investigate and respond to you to address this going forward.

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Review from H G (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience

Mum is so well looked after. The online portal is helpful as I don't live close by to keep an eye on her day-to-day care. All staff have been so kind and helpful.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for the wonderful review. Our team at the home are thrilled you appreciate their work so much.

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Review from J H (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience

My Dad has been very well cared for and it is comforting to know that during this time when we could see him he has a team who know him well and support him to feel safe and happy. We are able to call him regularly and when we can visit it has been lovely and we feel safe. Thank you for helping take

the stress of Covid away by knowing how well looked after he is.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for your extremely kind words. The village at Belong Macclesfield appreciate the trust you place in us as a team. We make every effort to meet the needs of our wonderful residents. It is a privilege to care for your dad. I will pass on your sentiments to the whole team.

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Review from Heather G (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience

Unfortunately, the year that my mum has been in care has also been in lockdown. Despite measures to try and maintain contact via Skype and outdoor garden visits, it has been very difficult with PPE and social distance as a big physical barrier - but that's the same world over. For my peace of mind that

my Mum is secure, entertained, safe and has company, Belong Macclesfield is off the scale. My Mum is so much happier. She laughs a lot. She is much less anxious and tearful. It was 100% the best decision to move her here. She has put a lot of weight on, so it seems she likes the food a lot! and this is something she needs help in reducing. I look forward to being able to hug her.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for taking the time to review our service; we are so pleased that you have had such a positive experience especially at this time. We really appreciate your support. I will share your comments with my team. Thank you for choosing Belong Macclesfield.

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Review from M H (Son of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience

All staff very helpful and cheerful. Nice warm and modern surroundings. They are giving my Mum excellent care.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for your lovely comments. The team works very hard they will be delighted with your lovely review.

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Review from M S (Son of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience

Both parents reside in Belong and both have been kept safe with all the Covid problems, which our family are extremely grateful.

Reply from Caroline Ray, General Manager at Belong Macclesfield

The team at Belong Macclesfield would like to thank you so much for taking the time to send in this review. We really appreciate your comments and are so pleased that we were able to make a positive difference.

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Review from Sue F (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience

Lovely home with lovely staff.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are so touched by your kind words and will make sure your comments are shared with the village team.

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Review from Sherree L (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience

This has been a horrible time, with the global pandemic, plus the stresses of Brexit. Through it all, I have been unable to have proper contact with my poor mother, who struggles to make sense of anything at the best of times. Given her isolation from her family, is enforced, I couldn't be happier that

she is safe at Belong. She couldn't be anywhere better. The belong staff are lovely and she is part of an extended family, who treat her like one of their own.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for taking the time to review us and for your comments about the care your mother is receiving. Our aim is not just to provide a high standard of care for our residents but also to try and meet the expectations of their loved ones. Once again thank you for your positive comments which I will share with our team.

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Review from C M (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience

During the last 4 years, Mum has been at Belong Macclesfield and I have experienced nothing but extreme kindness, care at the highest level and absolute understanding of her illness.
I am truly 100% satisfied with the care being received and could not wish for anything better. Thanks go to all the

staff, including the nurses, care staff, reception, house cooking and management together they are a fantastic team.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for taking the time to review our service; we are so pleased that you have had such a positive experience especially at this time. We really appreciate your support. I will share your comments with my team. Thank you for choosing Belong Macclesfield.

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Review from P B (Son of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience

As my mother's time at Belong coincides with the full pandemic period there is no doubt that given my mother's condition (Dementia and Alzheimer's) that this has been the best solution for her own security, health care and wellbeing. The staff are very skilled and highly competent people whom I generally

feel have the residents welfare at heart. There is a great range of activities for resident which will have benefited my mum. The task ahead is getting her diet under control as her weight has increased substantially. The staff are aware but unfortunately, there is no regular evidence in the portal as to what is being done about this. I also feel more screens and family visits should be in place. Four visits a day is woeful.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for your review and the positive experience of the home as a family. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our village and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Belong Macclesfield

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