Belong Macclesfield

Kennedy Avenue, Macclesfield SK10 3DE
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9.7 112 Reviews
  • Belong Macclesfield, Macclesfield
Belong Macclesfield offers 18 self-contained apartments for independent living and six supported ‘households’ with modern en-suite bedrooms and open plan lounge and kitchen areas. Each Belong village encompasses a vibrant hub for community activities, with facilities that include a licensed bistro, hair salon and exercise studio. The village model is a stunning example of how advanced design and very high standards of care can provide a new quality of life for older people.

Belong households represent a radically different alternative to conventional care homes, and operate with a higher-than-average staffing ratio and a maximum of 12 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents. Specially trained support and nursing staff are available around the clock to support individuals with dementia and those residents who require clinical care.

To find out more, why not visit us and see for yourself. Call to arrange a personal tour or to request a brochure.

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Care Provided by Belong Macclesfield

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Cheryl Davies (General Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 55+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Belong Macclesfield

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,885 – £2,035
    • Self-Funded Residential Dementia Care £1,885 – £2,035
    • Self-Funded Nursing Care £1,885 – £2,035
    • Self-Funded Nursing Dementia Care £1,885 – £2,035
    • RESPITE Self-Funded Residential Care £1,985 – £2,135
    • RESPITE Self-Funded Residential Dementia Care £1,985 – £2,135
    • RESPITE Self-Funded Nursing Care £1,985 – £2,135
    • RESPITE Self-Funded Nursing Dementia Care £1,985 – £2,135

  • See key facts and pricing information on our website.
  • (these prices are only a guideline, please contact Belong Macclesfield to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Located in Upton Priory, a couple of miles outside the town centre, Belong Macclesfield is ideally located to access the amenities and transport links of the town, while being able to enjoy the beautiful surrounding countryside within minutes. They enjoy outings to local garden centres, parks and canal barge trips.


  • Parking

  • On-site parking available.


Belong Macclesfield Reviews (112)

Total of 112, showing 61-80
9.7

Belong Macclesfield has a Review Score of 9.7 (9.682) out of 10, based on 29 reviews in the last 2 years. Over all time Belong Macclesfield has 112 reviews.

Overall Experience

  • 92
  • 17
  • 3
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Date Published

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Review from Jane W (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lockdown has been very difficult for families who are separated but Belong have taken such good care of my mother. I have felt very reassured that she isn't suffering because of it. They have provided safe visits wherever possible and they provide activities and entertainment regularly. Christmas without
Mum was hard, but she told me she had a wonderful Christmas on Beech and had been well fed and well looked after. What more could I ask for?

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for taking the time to review our service; we are so pleased that you have had such a positive experience especially at this time. We really appreciate your support. I will share your comments with my team. Thank you for choosing Belong Macclesfield.


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Review from Micheline K (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and my mother is happy.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We will make sure your comments are shared with the village team.


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Review from Sue B (Power of Attorney of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are absolutely wonderful with my friend who has very challenging behaviour. They provide her with such wonderful care and thought for her needs day in day out! The activities provided are always very inclusive and these staff once again are absolutely fantastic.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for leaving such a kind review of Belong Macclesfield. We are so happy to hear that your friend is enjoying their time here; we aim to make their time with us as comfortable as possible.


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Review from H B (Daughter of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Belong has been extremely positive. They were excellent at helping my dad settle into his new surroundings. Belong is perfect for my dad as he is still physically able and therefore able to take advantage of the activities etc. Dad is well fed and cared for, the relative's Gateway
is kept up to date so we can see his notes at regular intervals. Nothing is too much trouble for the staff and I feel that they go above and beyond trying to keep dad happy.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for your positive feedback on the support provided at Belong Macclesfield. We are delighted to hear your dad is settled and happy. Thank you for choosing Belong Macclesfield.


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Review from M K (Friend of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been satisfied with the way my friend is looked after and the way the staff treat me. However, my friend is rather disgruntled with the standard of food.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for your review of Belong Macclesfield. We’re delighted to hear that you are overall satisfied with the care provided at Belong Macclesfield. We are disappointed to hear, however, that you are not happy with the standard of food, and will share your comments with the village management team to investigate further. Thank you for choosing Belong Macclesfield.


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Review from H G (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have seen a number of models of care for my mother and Belong offers something quite unique. The concept of a small household with consistent staff provides a homely, caring and comforting environment and it is clear that the staff know and understand their residents. The level of attention to wellbeing
goes far beyond simply providing care. The manager and her staff are always available, approachable and proactive. My mother has been on Poplar Suite Belong for 20 months. The staff are exceptional. Her care is tailored to her needs, cognitive ability and moods! which have always been met with the utmost kindness and respect. In these most difficult times when I am unable to visit my mother the staff on Poplar have made sure that I am able to stay in touch and have been immensely reassuring. I am confident she could be nowhere safer.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for taking the time to post this incredibly moving feedback. It's a privilege to support your mum at this difficult time and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.


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Review from Ruth T (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in a care home prior to moving into Belong. My siblings and I selected Belong because we believed she would much happier, more comfortable, secure and safer in the homelier apartment-style accommodation, having the same carers looking after her and their own night duty carer. Her carers
are an exceptionally dedicated team. They know and read their "patients" and understand all their needs extremely well. They all work to make our mother feel as happy, loved, fulfilled, and secure as possible. They are an extremely dedicated, caring, selfless, patient, fun, imaginative team. As visitors, we too always feel extremely welcome.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you very much for taking the time to provide us with this lovely feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. Thank you for choosing Belong Macclesfield.


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Review from S L (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from Vascular Dementia. She has been at Belong since September last year and I can honestly say that I can't think of anywhere that I would prefer her to be. The staff are like a second family to her and though I'm desperate to get in to see mum again, I know that she's in the best
place for her and that she's being looked after and loved.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our village team will be delighted to hear that your mum is settled and happy. We really miss all our customer's relatives and we look forward to welcoming everyone back as soon as it is safe to do so. Thank you for choosing Belong Macclesfield.


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Review from Julie C (Friend of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been taking a friend to participate in the experience days for a number of months, and she has enjoyed a fantastic variety of activities. She is now staying in one of the houses, and it has been a massive change which she has found incredibly difficult to adjust. The dedication and care from
the staff have been outstanding and continues to be so particularly through such challenging times recently. I always feel welcome when visiting, and there is always someone who you can talk to if you have any queries even though they are incredibly busy caring for residents.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you very much for taking the time to provide us with this feedback on Belong Macclesfield. We are terribly sorry that we've had to suspend the Experience Days service in March due to the coronavirus crisis. We really miss all our customers and we look forward to welcoming everyone back as soon as it is safe to do so.


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Review from Christina P (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend or thank the staff at Belong who cared for my mother. Every single member from reception, to the nurses to her day to day carers to her key worker were brilliant.
I got to meet everyone during her last 2 weeks there. How they looked after her was amazing, but even more so was how
they looked after me as I stayed with her.
They treated me and my mother as if we were family. The care was catered for her needs, which I believe belonged not only her life but quality of life.
I cannot recommend this care home more.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again for choosing Belong Macclesfield.


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Review from Rebecca F (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We transferred my Father from a previous care home last April to Belong Macclesfield, where he spent the final months of his life being cared for at Holly House.
He gradually deteriorated over eleven months, but each step of the way he was cared for and his wishes were never questioned.
The staff
at Holly House also supported us as a family and had time to listen when we were anxious or upset.
It may be a cliche, but Belong Macclesfield are like an extended family. They work extremely hard to support all aspects of care for the elderly no matter the diagnosis and needs.
We put 100% trust in all the staff and they gave my Father and us 100% in return.
It’s been a week since my father’s death and I have no doubt that he was well cared for up until the moment he left Holly House to rest in peace.
The staff at Holly House will always have a special place in our hearts, they continually go above and beyond what is expected.

Reply from Carolyn Ball, General Manager at Belong Macclesfield

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your dad and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your kind words and I will ensure they are shared with everyone. Thanks again for choosing Belong Macclesfield.


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Review from Victoria H (Daughter of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother on Cedar Village last Sunday and had a particularly emotional visit. My mother is bed-bound and now is unable to communicate. I was particularly tearful and a very compassionate young man on Cedar showed such empathy and demonstrated such a caring nature. I felt it necessary to inform
Belong. Thank you so much to him - he knows who he is.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for taking the time to post this incredibly moving feedback. It is a privilege to support your mum and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.


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Review from M B (Wife of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is happy to be staying in Belong for 6 days respite. The rooms are light, clean and have everything he needs. The staff are amazing. They are ready to help and are friendly and make him welcome. The management is excellent and very helpful.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for your positive feedback on the support provided at Belong Macclesfield. We are delighted to know that your husband is finding our respite service a valuable way of supporting you both. Thanks again for choosing Belong Macclesfield.


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Review from J C (Husband of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful in all aspects.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We really appreciate you taking the time to provide it and our village staff will be delighted that your wife is settled and happy. Thank you for choosing Belong Macclesfield.


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Review from A H (Husband of Resident) published on 14 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife needed to be placed in residential care at quite short notice, initially for a period of respite and Belong had been recommended to me. The process was quite stressful and I cannot praise the support and understanding given by the staff enough, helping us to get through the challenging transition.
The temporary placement for respite has now turned into a permanent one and my wife, although content, is still coming to terms with the fact she is not returning home. Once again, the support, care and understanding shown by the staff in managing that transition has been wonderful. Previous experience with care homes led to understandable preconceptions, pretty much of all of which have been proven wrong at Belong. With its household structure, it offers a very different environment that promotes a community existence rather than a more insular residential one and this creates a very different, livelier "feel". My thanks to all those who have helped my wife settle in.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. It is a privilege to support you and your wife and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thank you for choosing Belong Macclesfield.


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Review from Jane B (Daughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Belong Macclesfield for two years. Over this time her physical and cognitive functions have changed significantly but the staff at Belong have always treated her with utmost kindness and respect. Encouraging her to participate in as many of the activities as possible,
but mindful of her interests and personality. The household structure facilitates personalised care, staff consistency and a more homely atmosphere. I feel happy that my mother is being cared for with skill and dignity in the most appropriate environment for her needs.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. Our staff will be most touched to read this. It is a privilege to care for your mum and we are delighted to hear that your experience of Belong Macclesfield is so positive. Thank you for choosing Belong Macclesfield.


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Review from Gillian S (Friend of Resident) published on 13 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the care and support my friend has received whilst in Belong and the food and accommodation are very good. The entertainment is very impressive and there is not a dull moment as the staff provide a homely and welcoming feel to the household and to visitors and residents. There
is also continuity within the home and this is tailored to aspects of her care and I love coming to visit my friend in Holly House.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield, which is valued by all the staff team. We are delighted to hear that you and your friend's experience at Belong Macclesfield has been so positive, and trust it will continue to be so.


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Review from J W (Wife of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband sadly passed away recently after spending the last two years of his life as a resident in Beech House, Belong Macclesfield. He was diagnosed with Alzheimer's/vascular dementia in 2009 and sadly had to enter care in November 2017. My choice of Belong was never regretted. His care during the
last two years has been wonderful, caring, attentive and always given with love and dignity. The team in Beech cared for my husband so well and gave me peace of mind throughout. They were my friends too, often going above and beyond the call of duty. Thank you all.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. Please accept our condolences; it was a privilege to care for your husband and we are pleased to know he was happy during his time here. Thank you for choosing Belong Macclesfield.


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Review from J R (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The initial settling in of my mother in June 2018 was very upsetting and at the time I thought we could have done with more support. However, over the months we realised why the "settling in" stage is quite low key. The way the staff take care not to disrupt the household when sadly someone passes away
is remarkable. My Mother was so happy at Belong Macclesfield. Sadly it was only for a year. We, as a family, all enjoyed visiting and were really made to feel at home. I can't fault the whole process.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to post this feedback of Belong Macclesfield. Our staff will be most touched to read your kind words. It was a privilege to care for your mother and we are delighted to hear that your experience of Belong Macclesfield was so positive. Thank you for choosing Belong Macclesfield.


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Review from Lynford D (Stepson of Resident) published on 29 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been involved as a family member with the resident of Belong Macclesfield for six years and find the service to be of a very high standard in sometimes very challenging circumstances. The Bistro area is an incredible asset to the care home in bringing inclusion to the residents and the local community.
A
very welcoming staff across all responsibilities levels provide a family atmosphere which is essential to the good teamwork seen at Belong Macclesfield.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit such wonderful feedback of Belong Macclesfield. We aim to maintain high standards at Belong Macclesfield; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the village team. Thank you for choosing Belong Macclesfield.


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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Belong Macclesfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Belong Macclesfield is calculated as follows: ( (252 Excellents x 5) + (68 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 340 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belong Macclesfield is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (6)

Cheryl

Cheryl Davies

Job Title: General Manager

Formerly a Support Manager at Belong Macclesfield, Cheryl has over 27 years of experience in a range of care sector roles. Her career with Belong spans over a decade, from when she joined as registered manager of its home care service, Belong at Home, which she helped establish in 2010.


As Support Manager at Belong Macclesfield, Cheryl shared knowledge and ideas with Belong villages in Crewe and Warrington as part of the organisation’s job swap scheme to improve group-wide standards of care, including industry-leading dementia care.


Cheryl’s perspectives on driving standards of care at multiple villages make her ideally qualified to be a General Manager. Her background, including helping to found Belong’s award-winning home care service, also gives her a particular understanding of many customers’ journeys, which often involve deciding to move to a Belong village after requiring domiciliary care.


Helen

Helen Marsden

Job Title: Support Manager

Helen is passionate about providing the best care to customers. Her career with Belong began after leaving school, nearly 20 years ago, initially with CLS Care Services before moving to Belong's flagship village in Macclesfield when it opened in 2007. Helen worked as a support worker and lead senior support worker, before progressing to the role of Support Manager at Belong Newcastle-under-Lyme in 2020. She has achieved a Level 2 and 3 in Health and Social Care and has recently completed qualifications in Leadership, Health and Social Care. More recently Helen moved back to into the role of Support Manager at Belong Macclesfield.


Nicola

Nicola Head

Job Title: Front of House Manager

Joined: 2010

Nicola joined the Belong team as a Receptionist when Belong Macclesfield first opened in September 2007. She was soon appointed as an Administrator before being promoted to Senior Administrator and later to the Front of front-of-house manager role in 2010.


Nicola started her career in administration at a pharmaceutical company in Hertfordshire, before moving to Macclesfield in the summer of 1992, where she worked as a part-time carer/support worker in the community, for 14 years. She also worked as a self-employed mobile beautician (NVQ level 2 in Beauty and other holistic treatments) in her spare time.


Since working at Belong Nicola has qualified in Business/Administration NVQ Level 3, Team Leader NVQ Level 2 and more recently Advanced Level Apprenticeship Level 3 in Fine Line Management. Nicola also holds a BIIAB Level 2 Personal Licence Holder.


As part of the village management team, Nicola leads the front-of-house teams at Belong Macclesfield including, Reception and Administration, Housekeeping and Laundry, Catering, Salon and Caretaker.


Charlotte

Charlotte Jackson

Job Title: Village Nurse Manager

Charlotte has a bachelor’s degree in Adult Nursing, with a background as a registered nurse for the NHS.


Working over two years at Macclesfield Hospital as a Transfer of Care Hub Sister within the discharge team, she brings her broad knowledge of supporting those living with dementia to this role, as well as a strong track record as a mentor.


Anna

Anna Seaton

Job Title: Experience Coordinator

A dedicated and caring individual, Anna initially joined the Experience Team as a Support Worker before being promoted to the Experience Co-ordinator role in 2023. Her objective is to promote wellbeing and quality for Belong Macclesfield’s residents, tenants and Experience Day customers through a vibrant and extensive range of events and opportunities.


She plans the village’s bi-monthly ‘What’s On’ programme, with activities reflecting the interests and wishes of our customers. Her role also encompasses building links with stakeholders in the community, including local schools and businesses, churches, music groups and a range of entertainers. This ensures that residents continue to have opportunities to meet new people and enjoy new experiences.


Karen

Karen Burgess

Job Title: Belong at Home Area Manager

Karen has worked in the care sector for 29 years starting as a Support Worker in a dementia unit. After 2 years Karen took up a position as a Community Support Worker for Social Services, working with vulnerable adults in the community. In 2009 she worked as a Senior for the Reablement team within Social Services assisting vulnerable adults to aim towards independence sourcing care and support when required.


After 21 years with Social Services, Karen joined Belong at Home as a Community Support Worker, quickly rising to Senior, and in 2016 became the Registered Manager for Belong at Home.