Review from S A (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience

The staff at Belong Macclesfield and in particular Cedar Household, where my mother is staying, are amazing. They are kind, considerate, thoughtful, professional and caring - I could go on! Nothing is too much trouble for them. The whole environment is perfect. I've also been very grateful for the support

I've been given at this difficult time. One of the best homes around!

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your fabulous review for Belong Macclesfield. We are overjoyed to hear your mother is happy with us and enjoying our services. I will make sure your kind words are passed to the village team.

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Review from Jill S (Daughter of Resident) published on 11 September 2019
Submitted via Website • Report

Overall Experience

Putting our dad into care was one of the hardest decisions that our family has had to make. The support, warmth and care of the amazing staff and homely environment has helped our dad settle quickly and given us the comfort he’s in the best place with the best available care. The staff don’t just support

our dad, they have become great friends and always do their best for him and also support us too.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit such a kind review of Belong Macclesfield. We are so happy to hear that your dad is enjoying his time here, we aim to make his time with us as comfortable as possible. Thank you for choosing Belong Macclesfield.

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Review from Zoe W (Daughter of Resident) published on 3 July 2019
Submitted via Website • Report

Overall Experience

Belong has a great set up with ‘houses’ containing approx 10 bedrooms with a shared kitchen and living area. The residents eat and spend time together in the houses, so they and the staff become familiar with each other and the house operates more like a loving family home than an institution.
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staff are exceptionally kind and caring and take considerable care with residents and their families. I can’t speak highly enough of the care and support that they have given to Dad and how they have responded to his changing needs - including end of life care. Outstanding.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. The staff teams work hard to ensure the village is a homely and welcoming environment and so it will mean a great deal to them to know that this is appreciated. Thank you for choosing Belong Macclesfield.

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Review from Jennifer F (Wife of Resident) published on 25 April 2019
Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the staff in Beech House and the outstanding way in which they have cared for my husband over the past year and more. All of them have gone out of their way to ensure he feels safe and secure and that his personal needs and interests - particularly his long held food

likes and dislikes - are respected and catered for. That each household has its own kitchen, situated adjacent to where many residents choose to sit, means that the familiar sights, sounds and smells associated with food preparation - the mixing and baking of puddings and cakes, peeling and chopping vegetables, making pizzas, cooking and carving the Sunday roast – can be enjoyed close up and on a daily basis. This highly valued ‘home from home’ arrangement, in which all staff take turns to cook, not only allows flexibility around the ‘what’ and ‘when’ of residents’ mealtimes, it also provides the perfect environment for staff and residents to interact in a routine, relaxed and easy manner.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. The staff teams work hard to ensure a warm, friendly, welcoming and homely atmosphere and so we are delighted to hear that this has been your experience. I will ensure your kind words are shared with the team. Thank you for choosing Belong Macclesfield.

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Review from Kathleen V (Wife of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience

Overall, I am very satisfied with the care my husband is receiving in the Beech House in Belong. I understand the aim is to present a family atmosphere but I believe it puts pressure on the staff who are employed as carers. Too much time is spent preparing and cooking food. That time would be better

spent with residents. I believe someone should be employed to do the vegetable preparations and the baking, leaving the carers to do their job. My concern is that, if a resident needs urgent attention, care is delayed because staff are peeling vegetables or baking cakes. I would appreciate management comments.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are happy to hear that you are overall satisfied with your experience of Belong. I will be in touch shortly to discuss your feedback regarding the staff on Beech House and to discuss this in more detail and try to resolve your concerns. Thank you for choosing Belong Macclesfield.

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Review from Michael G (Husband of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience

A strong recommendation from a colleague led to my initially exploring the Experience Days at Belong Macclesfield for my wife with advancing dementia. The positive experience convinced the family that this care home would fulfil our aspirations for a safe and caring end-of-life home. Then a 5-month

hospitalisation followed in a dementia assessment unit before my wife transferred to Holly House in Belong Macclesfield where her behavioural problems were initially quite challenging. The staff were simply outstanding in their empathy, patience, care and sensitivity, displaying a clear understanding and experience of the care required for such patients.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We aim to be as supportive as possible and to maintain high standards across our community and village services and we are delighted to hear that this has been your experience. I will ensure your kind comments are shared with all members of the team. Thank you for choosing Belong Macclesfield.

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Review from Paul (Day Care) published on 31 January 2019
Submitted via Website • Report

Overall Experience

From the moment we entered the building, on our initial visit, it was clear that the staff were dedicated to giving my Mum the best care possible. Two of the senior managers took time out to sit with my Mum, answer her questions and assure her that they would take good care of her. From that Mum started

attending the Experience Days, initially once a week and then twice a week. The Engagement Day team have been great in helping her, providing company and support. Mum speaks very highly of them, the activities and of course the food and looks forward to each visit.

Reply from Gina Moorjani, Experience Coordinator at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. It is crucial to us that we make people's time with us as special and as positive as possible. It will mean a great deal to the experience days team to read your comments and I will ensure they are shared with everyone. Thank you for choosing Belong Macclesfield.

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Review from Justin S (Son of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

I have just stayed in the visitor's room (Autumn suite) for 1 week, situated only 5 metres from my mother's front door. It was like staying in her spare room at home. So convenient, so clean and everything provided for me i.e. ensuite, tea and coffee, multi channel tv, a lockable side table drawer for

valuables and on top of it all, great value for money! The staff here could not be friendlier or more helpful. All in all a wonderful stay and I can't wait to visit my mother again in her elegant apartment at Belong Macclesfield.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to review the Autumn Suite at Belong Macclesfield. We aim to maintain high standards and are delighted to hear that this has been your experience; I will share your comments with the team.

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Review from Claire C (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience

My mum is cared for in the Willow Household at Belong Macclesfield. From her arrival, she has been cared for to the highest degree with dignity, empathy and emotionally. For myself and my sisters, the support has also been amazing. After two previously unpleasant experiences we are so relieved and grateful

to have found Belong Macclesfield. Thank you so much to all the staff involved in caring for our mum.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Willow House at Belong Macclesfield. The staff team will be delighted to know that your mum is settled and happy here and that they have been able to provide support to you as a family; I will ensure your feedback is shared with them. Thank you for choosing Belong Macclesfield.

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Review from David S (Son of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience

The standard of care is excellent. The carers are all delightful and work extremely hard. The only things that let the organisation down are staffing shortages at peak times and the extremely poor standard of the food. The menu seems extremely poor and often unsuitable for residents who get very little

exercise.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are happy to hear that you are overall happy with the service provided, however we are sorry that you are not fully satisfied with your experience of Belong Macclesfield. We appreciate feedback from customers and continuously look at ways we can improve. Your comments will be shared with the village management team who will be able to look into the issues raised. Thank you again for sharing your feedback and for choosing Belong Macclesfield.

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Review from Penny A (Daughter of Resident) published on 18 December 2018
Submitted via Website • Report

Overall Experience

After a long search for a suitable Care home for my mother who now has advanced dementia, we are very relieved to have found Belong Macclesfield. The team on Willow household are lovely. Extremely caring and offer great respect and dignity to Mum. Great team spirit and a very friendly relaxed atmosphere.

We feel happy that Mum has settled in well and that she is in a safe caring environment.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are delighted to know that your mum has settled in and is happy on Willow Household. We aim to maintain high standards and the staff team will be delighted to know that this has been your experience. Thank you for choosing Belong Macclesfield.

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Review from Paula S (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience

We have struggled to find a suitable care home for Dad since he first required care in May 2017. Belong has provided the care Dad needs - it is such a relief that he is now cared for so well. Thank you!!

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We aim to maintain high standards and are delighted to hear that this has been your experience. I will share your feedback with the village teams. Thank you for choosing Belong Macclesfield.

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Review from J G (Son of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience

Dad entered Belong Macclesfield in mid-August 2018. He has been treated with the utmost care and respect throughout that time. He has been referred to specialist services in order to meet his needs. The management of the home have been more than willing to assist with any issues that have arisen and

made us feel very welcome.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are happy to hear that your experience has been so positive and trust that it will continue to be so. Thank you for choosing Belong Macclesfield.

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Review from S D (Wife of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience

The staff have developed such a good rapport with my husband, and care for him with dignity and respect and good humour!

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. The staff teams work hard to ensure a homely and friendly environment and they will be delighted to hear this has been your experience. Thank you for choosing Belong Macclesfield.

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Review from Kath W (Daughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience

Best decision we could have made. Very pleased with the care package we have in place for Mum at Belong Village, Macclesfield.
After introducing her by her attending activity days 1 day a week, we quickly increased to 3 days a week with at home carers collecting and returning her, then an extra in

home visit on a Saturday. Moved into an apartment at Belong, still attends activity days Monday to Friday with at home carers visiting 2 times a day.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. It's fantastic to hear that your mum enjoyed the activities at the village with the support of the Belong at Home team and is now continuing to enjoy these services whilst living in a Belong apartment. Thank you for choosing Belong Macclesfield, it's a pleasure to have your mum living with us.

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Review from James (Son of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience

The staff are always very caring and constructive despite challenging conditions.
Support over many years and several old people has been great.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for your positive feedback on the support provided at Belong Macclesfield. The staff work hard to understand every customer and so it will mean a great deal to them to know you are pleased with the service provided.

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Review from E S (Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience

Everyone is so caring. I am so pleased I have come to live here and so are my family.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you very much for taking the time to provide this lovely feedback. It means a great deal to the team here and we are so pleased to hear that you are happy at Belong Macclesfield.

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Review from Jackie W (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience

I have found the team spirit throughout Belong Macclesfield wonderful. The onset of dementia meant moving my mum from her living assisted flat into a residential household. During this extremely difficult and stressful time for us both, every member of staff in every department dedicated a large amount

of time and effort to make the transition as smooth as possible. Their care and attention to mum's changing needs is heartwarming. The support and friendship they constantly offer me has been crucial. We are both treated with so much respect and the relaxed atmosphere makes visiting very sociable and enjoyable. Communication is very efficient and I feel that mum's future is safe. A weight has been lifted from my shoulders, yet I am still involved in decision making.

Since writing the above review, my mum has sadly passed away. However, the end of life care she received from all staff was unbelievably tender, personal and compassionate. The kindness and support offered to me (by all departments, but especially by Willow household care staff) removed so much stress, and I certainly did not feel alone at any stage of the week-long process. My memories of mum's last week will be of us both surrounded by warmth and love. At the end of the day, I couldn't ask for more than that, and will be eternally grateful! Incredibly special staff!

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you for taking the time to submit your review of Belong Macclesfield. We are so touched by your kind words and we are so pleased to hear that we are able to support both you and your mum. The staff team will be thrilled to hear your positive feedback and we will aim to keep our services to such high standards; thanks again.

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Review from Anne A (Daughter of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience

My mother has been a resident of Belong Macclesfield since June 2017. She has received the most attentive, compassionate and thoughtful care from those around her. She is a highly intelligent and independent woman who would not have chosen to give up her independence but Dementia is a cruel and indiscriminate

illness; her inevitable DOL (Deprivation of Liberty) meant there was no option but to be cared for. This sorry situation has been dealt with in an outstanding manner; my mother has been taken swimming, gone for endless walks, received continual pampering as well as the sort of emotional support normally expected from family.

We regularly go away but feel reassured that in our absence everyone at Belong is behaving like the family she needs. We cannot speak highly enough of the service and have already encouraged our neighbour to change care providers on the strength of Belong’s outstanding care of my mother.

Reply from Caroline Ray, General Manager at Belong Macclesfield

Thank you so much for this lovely review! It is a privilege to have your mother staying with us at Belong Macclesfield. Our staff work really hard to ensure a homely, friendly and supportive environment and the staff teams will be delighted to hear that she is enjoying her stay with us.

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Review from Patricia C (Wife of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience

Carers are always helpful and kind. They take the trouble to find out what is wanted and how things are usually done. They are always interesting to talk to.

Reply from Tracy Brookes, Marketing supervisor at Belong Macclesfield

Thank you for taking the time to provide this positive feedback on the carers at Belong Macclesfield. Our staff do their best to understand every customer and it is a pleasure to chat with residents and their families. Kind regards.

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Belong Macclesfield

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