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Located in Upton Priory, a couple of miles outside the town centre, Belong Macclesfield is ideally located to access the amenities and transport links of the town, while being able to enjoy the beautiful surrounding countryside within minutes. They enjoy outings to local garden centres, parks and canal barge trips.
On-site parking available.
Belong Macclesfield has a Review Score of 9.7 (9.682) out of 10, based on 29 reviews in the last 2 years. Over all time Belong Macclesfield has 112 reviews.
Review from Gillian W (Daughter of Resident) published on 4 April 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tracy Brookes, Marketing Supervisor at Belong Macclesfield
Thank you for taking the time to submit your review of Belong Macclesfield. We are delighted to hear that your mum has settled in and is happy here and that the dedication of our staff teams are making a difference. Kind regards.
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Review from Geoffrey W (Husband of Resident) published on 24 March 2017
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Overall Experience
5.0 out of 5
Reply from Tracy Brookes, Marketing Supervisor at Belong Macclesfield
Thank you for taking the time to submit your review of Belong Macclesfield, we really appreciate you taking the time to provide it. Our village teams will be delighted to hear that your wife is settled and happy. We aim to deliver high-quality care to all of our residents and so we are happy to hear that this is your experience. Kind regards.
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Review from Jenny M (Daughter of Resident) published on 8 December 2016
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Overall Experience
5.0 out of 5
Reply from Catherine Bennion, Marketing Administrator at Belong Macclesfield
Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum, and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.
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Review from Peter N (Son of Resident) published on 9 June 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Macclesfield
Thank you for taking the time to submit your review of Belong Macclesfield. Here at Belong we are always committed to improving our services and customer experience. Your feedback is really valuable and we will ensure this is shared with the village management team.
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Review from M M (Daughter of Resident) published on 7 June 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Macclesfield
Thank you for taking the time to submit a review of Belong Macclesfield. We are glad to hear that you are happy with the service provided.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian R (Friend of Resident) published on 2 June 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Macclesfield
Thank you for taking the time to submit a review of Belong Macclesfield. We are pleased to hear that you are happy with the service received.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison L (Daughter of Resident) published on 24 May 2016
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Macclesfield
Thank you for taking the time to submit your review of Belong Macclesfield. We are pleased to hear that you are happy with the service you received.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline W (Wife of Resident) published on 10 May 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Tracy Brookes, Marketing Supervisor at Belong Macclesfield
Thank you for taking the time to submit your review of Belong Macclesfield. We are pleased to hear that you are happy with the service you receive.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara S (Resident) published on 10 May 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Tracy Brookes, Marketing Supervisor at Belong Macclesfield
Thank you for taking the time to submit your review of Belong Macclesfield. Here at Belong we are always committed to improving our services and the customer experience. Your feedback is really valuable and we will ensure this is shared with the village management team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I M (Son of Resident) published on 4 May 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Tracy Brookes, Marketing Supervisor at Belong Macclesfield
Thank you for taking the time to submit your review of Belong Macclesfield. We are pleased to hear that you are happy with the service you receive.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David L (Son of Resident) published on 3 May 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Tracy Brookes, Marketing Supervisor at Belong Macclesfield
Thank you for taking the time to submit your review of Belong Macclesfield. We are pleased to hear that you are happy with the service provided.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue H (Daughter of Resident) published on 23 March 2016
Submitted via Website •
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Overall Experience
5.0 out of 5
Sadly Mum passed away at the end of January 2016. Several staff members stayed on after their shifts had ended to sit with Mum in her final hours which was very touching and another mark of their dedication and care. We feel extremely grateful and reassured that Mum’s final days were happy and she really couldn’t have been better looked after.
Day Care:-
It was like a breath of fresh air and an enormous relief to speak to the Experience Day Co-ordinator at Belong Macclesfield who understood every aspect of dementia and the challenges it brings and we felt so reassured and confident we had found the right day care provider for Mum. Mum was collected from home daily and taken to Belong Macclesfield where she was kept entertained with many different activities from armchair keep fit and bowling to singing, craft making and gardening. The key being keeping Mum physically and mentally active whilst being sensitive to when she was feeling tired or anxious and dropping it down a gear to suit. We couldn’t have asked for anywhere better and the enthusiasm, understanding and caring nature of the Experience Day staff was outstanding. Mum returned home at the end of each day tired but happy and much less anxious, making it possible for Dad to continue caring for Mum at home for much longer than would have otherwise been possible.
Reply from Tracy Brookes, Marketing Supervisor at Belong Macclesfield
Thank you for taking the time to submit your review of Belong Macclesfield. We are pleased to hear that you were happy with the service received. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.682) out of 10 for Belong Macclesfield is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.682 for Belong Macclesfield is calculated as follows: ( (252 Excellents x 5) + (68 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 340 Ratings = 4.682
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Belong Macclesfield is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Feb 2019
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Job Title: General Manager
Formerly a Support Manager at Belong Macclesfield, Cheryl has over 27 years of experience in a range of care sector roles. Her career with Belong spans over a decade, from when she joined as registered manager of its home care service, Belong at Home, which she helped establish in 2010.
As Support Manager at Belong Macclesfield, Cheryl shared knowledge and ideas with Belong villages in Crewe and Warrington as part of the organisation’s job swap scheme to improve group-wide standards of care, including industry-leading dementia care.
Cheryl’s perspectives on driving standards of care at multiple villages make her ideally qualified to be a General Manager. Her background, including helping to found Belong’s award-winning home care service, also gives her a particular understanding of many customers’ journeys, which often involve deciding to move to a Belong village after requiring domiciliary care.
Job Title: Support Manager
Helen is passionate about providing the best care to customers. Her career with Belong began after leaving school, nearly 20 years ago, initially with CLS Care Services before moving to Belong's flagship village in Macclesfield when it opened in 2007. Helen worked as a support worker and lead senior support worker, before progressing to the role of Support Manager at Belong Newcastle-under-Lyme in 2020. She has achieved a Level 2 and 3 in Health and Social Care and has recently completed qualifications in Leadership, Health and Social Care. More recently Helen moved back to into the role of Support Manager at Belong Macclesfield.
Job Title: Front of House Manager
Joined: 2010
Nicola joined the Belong team as a Receptionist when Belong Macclesfield first opened in September 2007. She was soon appointed as an Administrator before being promoted to Senior Administrator and later to the Front of front-of-house manager role in 2010.
Nicola started her career in administration at a pharmaceutical company in Hertfordshire, before moving to Macclesfield in the summer of 1992, where she worked as a part-time carer/support worker in the community, for 14 years. She also worked as a self-employed mobile beautician (NVQ level 2 in Beauty and other holistic treatments) in her spare time.
Since working at Belong Nicola has qualified in Business/Administration NVQ Level 3, Team Leader NVQ Level 2 and more recently Advanced Level Apprenticeship Level 3 in Fine Line Management. Nicola also holds a BIIAB Level 2 Personal Licence Holder.
As part of the village management team, Nicola leads the front-of-house teams at Belong Macclesfield including, Reception and Administration, Housekeeping and Laundry, Catering, Salon and Caretaker.
Job Title: Village Nurse Manager
Charlotte has a bachelor’s degree in Adult Nursing, with a background as a registered nurse for the NHS.
Working over two years at Macclesfield Hospital as a Transfer of Care Hub Sister within the discharge team, she brings her broad knowledge of supporting those living with dementia to this role, as well as a strong track record as a mentor.
Job Title: Experience Coordinator
A dedicated and caring individual, Anna initially joined the Experience Team as a Support Worker before being promoted to the Experience Co-ordinator role in 2023. Her objective is to promote wellbeing and quality for Belong Macclesfield’s residents, tenants and Experience Day customers through a vibrant and extensive range of events and opportunities.
She plans the village’s bi-monthly ‘What’s On’ programme, with activities reflecting the interests and wishes of our customers. Her role also encompasses building links with stakeholders in the community, including local schools and businesses, churches, music groups and a range of entertainers. This ensures that residents continue to have opportunities to meet new people and enjoy new experiences.
Job Title: Belong at Home Area Manager
Karen has worked in the care sector for 29 years starting as a Support Worker in a dementia unit. After 2 years Karen took up a position as a Community Support Worker for Social Services, working with vulnerable adults in the community. In 2009 she worked as a Senior for the Reablement team within Social Services assisting vulnerable adults to aim towards independence sourcing care and support when required.
After 21 years with Social Services, Karen joined Belong at Home as a Community Support Worker, quickly rising to Senior, and in 2016 became the Registered Manager for Belong at Home.
