This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Lawton Manor Care Home has a Review Score of 9.7 (9.739) out of 10, based on 10 reviews in the last 2 years. Over all time Barchester Lawton Manor Care Home has 82 reviews.
Review from Lynn W (Daughter of Resident) published on 31 July 2017
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Review from Enid Mary R (Resident) assisted by family/friend published on 12 May 2017
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1, On the whole the care staff dress, undress and wash me with care. However some staff do not give me enough time. I am 91 years old and blind and cannot be rushed.
2, Meals - I would
3, At what point will I be able to talk to the manager about my care?
Reply from Nicke Hall, Home Manager at Barchester Lawton Manor Care Home
Thank you for your comments. We always welcome feedback as we strive to continually improve our care. At brighterkind, we believe that care should focus on understanding what quality of life means for everyone here, and then provide the right experiences to help our residents live their life to the fullest. With that in mind, I am pleased that I have now been able to sit with you to discuss any issues that you may have. I have also advised that we hold monthly resident and relative meetings, where any issues or concerns, no matter how big or small, can be raised. I am glad that your concerns have now been resolved and you know that I operate an open door policy and that I am always available to speak to.
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Review from Val M (Daughter of Resident) published on 21 March 2017
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Review from Gemma C (Granddaughter of Resident) published on 17 March 2017
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Review from Sarah B (Granddaughter of Resident) published on 15 March 2017
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Review from Charlie-Jane W (Great-granddaughter of Resident) published on 15 March 2017
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Review from Caitlan M (Great-granddaughter of Resident) published on 15 March 2017
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Review from Percy J (Friend of Resident) published on 28 February 2017
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Review from Dianne C (Daughter of Resident) published on 12 February 2017
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Review from Barbara A (Daughter of Resident) published on 20 January 2017
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Review from Mouli M (Daughter of Resident) published on 17 January 2017
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Review from Ellen J (Daughter of Resident) published on 9 January 2017
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I took cutlery with him, but when I saw him, cutlery he was given was bent for someone else making it impossible to use. He took his TV and DVD player which was in his room when I left him but was later removed and left in a public room, and the remote was taken for safekeeping by staff who knew whose it was. I don't understand why it wasn't returned to him prompting a question about the TV.
A lovely home for the able bodied but I would not recommend it for someone who is not mobile.
Reply from Nicke Hall, Leadership & Care Support Manager at Barchester Lawton Manor Care Home
Thank you for your comments, we welcome all feedback that will help us continue to improve our care services.
We are really sorry that you have not been satisfied with all aspects of our care at Lawton Manor and we’d like to try and pick up on some of the points you have raised, and address these before your relative's next stay with us.
We have recently made some changes to our catering service to enhance our resident dining experience and have introduced a new autumn/winter menu offering a choice of appetizing and nutritionally balanced meals. We seek regular feedback from residents about the choices of meals that are served and this helps us to plan our menus. If a resident does not like the dish they have ordered, we will always try to provide an alternative that is more to their liking. Mealtimes at Lawton Manor are an enjoyable, social event.
We are really sorry about the television incident mentioned, however we trust this has now been resolved with your family member and the television was in fact taken home. If you feel as though you would like to discuss this further or anything else at all, please do not hesitate to contact our home at customercare@brighterkind.com or pop in anytime.
Many thanks, Nicke Hall, Leadership & Care Support Manager at Lawton Manor.
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Review from Colin H (Son of Resident) published on 10 October 2016
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Review from Rob (Son of Resident) published on 22 May 2016
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Review from Anthony C (Son of Resident) published on 10 May 2016
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Review from Ian LW (Wife of Resident) published on 15 April 2016
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Review from J W (Niece of Resident) published on 3 April 2016
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We only saw the previous care manager on one
Reply from Julie Anderson, Home Manager at Barchester Lawton Manor Care Home
I would like to apologise to the family if they feel that they didn’t see me enough. I try to have an open door policy and offer relatives and residents meetings when I arrived at the home and on regular basis after that. I try to accommodate all relatives, as some work during the day, by having a ‘drop in’ manager’s surgery first Tuesday of every month till 7pm. I do appreciate that this isn't always suitable and will try to offer an alternative.
Relatives can discuss any concerns they may have directly to me. I understand that at the difficult time with your loved one these options may not have been suitable and I am pleased that our house manager was able to support you at your time of need, again please accept my sincere apology to you and your family members. Your feedback has been most welcomed.
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Review from Elizabeth T (Daughter of Resident) published on 20 March 2016
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Review from T P (Friend of Resident) published on 15 March 2016
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Review from Jane L (Daughter of Resident) published on 11 March 2016
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The Review Score of 9.7 (9.739) out of 10 for Barchester Lawton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.846 for Barchester Lawton Manor Care Home is calculated as follows: ( (99 Excellents x 5) + (18 Goods x 4) ) ÷ 117 Ratings = 4.846
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.893 Points relating to the number of positive Reviews for Barchester Lawton Manor Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 10 Positive Reviews ÷ 11.2 = 0.893
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Jun 2022
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Job Title: General Manager
Hi, my name is Rebecca and I am General Manager at Lawton Manor.
I have worked within the health and social care sector for over 15 years now in a variety of roles and services all over Central England. My passion has always been older people's care - I feel that the older generation has such a wealth of life experience and knowledge they can pass on to us, which means every day I learn something new in my role.
I started my career in care as a carer and have worked my way up to then work within a variety of management roles within the sector including home management/commissioning manager/regional support manager/regional manager in both residential and nursing settings.
I am passionate about making a difference to the people who live with us and feel I am in a very privileged role to be able to do this. I am also passionate about working with teams to develop and enhance their skills and knowledge to make them the best they can be.