Review from Mary D (Respite Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience

My experience at Lawton Manor (whilst I was there for 3 weeks respite care) was very good. At times, I felt unwell and in pain and was glad of the care and support provided by the care staff. I have benefitted from their diligence and their standard of care and their obvious pride in their work. I have

been treated with respect, dignity and also good humour (very important). The choice of food has been very good and eating regularly and well has been important. I have felt safe. Maybe the buzzers at night could do with a silencer (small quibble).

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Review from Tom (Son of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience

The management and staff could not do enough for us. They were most helpful to our late father and our family. We only asked for something and it was provided. E.g fridge, fan, we felt like we were family every time we visited and updated constantly on our father's illness.
When my father was uncomfortable

I asked a member of staff who was going on her break to help she put her food and drink to one side and assisted him. The management and staff are a credit to Brighterkind and I hope the company grows with the kindness and help which was given to our late father.

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Review from Lynn W (Daughter of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience

Mum was admitted to Lawton Manor for end of life care.
At our initial first visit, we, her family were greeted with friendliness and warmth and the running of the establishment and the finance was explained to us clearly and staff made sure the transfer from hospital to Lawton Manor went as smoothly

as possible.
On being admitted mum's comfort and safety was of paramount importance. Mum was unable to use the facilities and take part in activities which all seemed to be wide ranging and stimulating but her surroundings were lovely and her end of life care excellent.
On visiting, staff were always available to talk to and mum's family were treated with great sympathy and compassion when she passed away.

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Review from Enid Mary R (Resident) assisted by family/friend published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience

I have been here for just over 4 months and I am now feeling more at home.
I would like to make a few comments;

1, On the whole the care staff dress, undress and wash me with care. However some staff do not give me enough time. I am 91 years old and blind and cannot be rushed.

2, Meals - I would

like a menu, given to me in advance so that I can have time to make my choices. I eat in my room.

3, At what point will I be able to talk to the manager about my care?

Reply from Nicke Hall, Home Manager at Barchester Lawton Manor Care Home

Thank you for your comments. We always welcome feedback as we strive to continually improve our care. At brighterkind, we believe that care should focus on understanding what quality of life means for everyone here, and then provide the right experiences to help our residents live their life to the fullest. With that in mind, I am pleased that I have now been able to sit with you to discuss any issues that you may have. I have also advised that we hold monthly resident and relative meetings, where any issues or concerns, no matter how big or small, can be raised. I am glad that your concerns have now been resolved and you know that I operate an open door policy and that I am always available to speak to.

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Review from Val M (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

My mum spent 10 weeks in Lawton Manor Care Home and was very happy there. She was always treated with great respect and dignity despite her challenging health problems. All the staff were friendly and helpful both to mum and the family. After her first night there, she commented "I think I shall enjoy

living here", and I can honestly say she did. In her last days, the nursing care was superb. We couldn't have found a better home for her. Heartfelt thanks to all who made it special for her.

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Review from Gemma C (Granddaughter of Resident) published on 17 March 2017
Submitted via Website • Report

Overall Experience

My Granny was a resident here for 6 years. She had a brilliant relationship with the staff and was extremely happy here. As her family, we felt like we were part of the home too. The care she received was fantastic, and the nurses were always on hand to discuss concerns. I have two young children who

were welcome in Lawton Manor Care Home and there was always a small room or outdoor space to use if we did not want to be in the main lounge. There are lots of social activities and we enjoyed going on trips with my Granny. Aspects of the home such as the hairdressers and going to church meant she was able to carry on with "normal" life.

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Review from Sarah B (Granddaughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience

Upon arrival, my nan was treated with the utmost care and dignity. Nothing was too much trouble for staff, they looked after her every need. When she became end of life not only was she cared for with compassion but so were we as her family. Staff went above and beyond for us making sure we were supported

through a tough time.

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Review from Charlie-Jane W (Great-granddaughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience

During my nan's stay she was treated with the utmost respect, dignity and genuine care. Staff were excellent providing care, support and information to us all. We can't thank you all enough from the minute she arrived right to the end everything was fantastic.

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Review from Caitlan M (Great-granddaughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience

During my nan's stay, the staff always made sure they treated her with the utmost respect and dignity. Nothing was ever too much trouble and they always go out of their way to make sure she was happy, comfortable and generally looked after. The family always felt welcome when visiting.

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Review from Percy J (Friend of Resident) published on 28 February 2017
Submitted via Postal Card • Report

Overall Experience

On entry to Lawton Manor Care Home, we got the feeling immediately of warmth, homeliness and I knew that my friend would be well looked after. I would like to thank all of the staff very much for all the care that she received. Also, the visitors were made very welcome and part of your happy family.

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Review from Dianne C (Daughter of Resident) published on 12 February 2017
Submitted via Website • Report

Overall Experience

My Mum spent nearly six years in Lawton Manor and was very happy there. The staff loved her and she kept them amused. They were willing to do almost anything for her and treated her very well. She received the best care from everyone. She enjoyed the activities and especially enjoyed going out. The

activities staff are excellent providing a wide range of activities. The staff were welcoming and friendly and always ready to help. I was always able to talk to the nurses when I had questions about her health or arrangements for taking her out for special occasions. I went to many coffee mornings and supper evenings and the food was always excellent. The facilities are excellent with many lounges. If we wanted to take Mum out of the activities for some family time there was always a room available. The dining room has small tables with tablecloths and flowers giving it a homely atmosphere. When Mum passed away the staff were excellent, offering us support and breaking the news sensitively.

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Review from Barbara A (Daughter of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience

Lawton Manor Nursing home was my mother's final home where she spent her final weeks of life before passing peacefully in her comfortable room there on 31/12/16. She moved into the home due to suffering from Motor Neurone as my three sisters and I were not longer able to meet her needs, which were challenging

daily.
The staff were caring, compassionate and supportive making her feel valued and dignified. In those few short weeks, we also felt very 'at home' and thankful for the care mum received with love and compassion.

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Review from Mouli M (Daughter of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience

We never tired of visiting our dear mum in her welcoming spacious light-filled room at Lawton Manor Care Home. The welcoming smiles of all staff, carers and nurses, cosy private nooks to sit together, or play word games. Family and friends welcomed at all times. The carers and nurses are earth's angels.

All the teams from maintenance, laundry, housekeeping and activities went the extra mile to make mum feel at home and support us all in the final hours of her gracious peaceful passing.

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Review from Ellen J (Daughter of Resident) published on 9 January 2017
Submitted via Website • Report

Overall Experience

The home is lovely and very clean... a credit to the cleaners, but it lacks general organisation in the care. My father is hoisted for the toilet. At least twice during his weeks stay he waited over an hour for the toilet. There is a target response time of six mins but staff cancel the call saying

they will be a few mins locating the hoist and not return for an hour. He had meals in the room. Often there was no choice and one egg was so overdone that it pretty much shattered when he tried to break it.

I took cutlery with him, but when I saw him, cutlery he was given was bent for someone else making it impossible to use. He took his TV and DVD player which was in his room when I left him but was later removed and left in a public room, and the remote was taken for safekeeping by staff who knew whose it was. I don't understand why it wasn't returned to him prompting a question about the TV.

A lovely home for the able bodied but I would not recommend it for someone who is not mobile.

Reply from Nicke Hall, Leadership & Care Support Manager at Barchester Lawton Manor Care Home

Thank you for your comments, we welcome all feedback that will help us continue to improve our care services.

We are really sorry that you have not been satisfied with all aspects of our care at Lawton Manor and we’d like to try and pick up on some of the points you have raised, and address these before your relative's next stay with us.

We have recently made some changes to our catering service to enhance our resident dining experience and have introduced a new autumn/winter menu offering a choice of appetizing and nutritionally balanced meals. We seek regular feedback from residents about the choices of meals that are served and this helps us to plan our menus. If a resident does not like the dish they have ordered, we will always try to provide an alternative that is more to their liking. Mealtimes at Lawton Manor are an enjoyable, social event.

We are really sorry about the television incident mentioned, however we trust this has now been resolved with your family member and the television was in fact taken home. If you feel as though you would like to discuss this further or anything else at all, please do not hesitate to contact our home at customercare@brighterkind.com or pop in anytime.

Many thanks, Nicke Hall, Leadership & Care Support Manager at Lawton Manor.

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Review from Colin H (Son of Resident) published on 10 October 2016
Submitted via Website • Report

Overall Experience

My father was looked after for the last three years passing away peacefully in his sleep on the 29th September.
He was admitted after hospitalisation with urinary problems but it became apparent that progressive vascular dementia meant he could no longer look after himself, although he required little

in the way of nursing care till the later stages he was extremely well looked after. I think the staff developed a lovely relationship with my father and were very sad at his passing.
I would recommend Lawton Manor Care Home without reservation.

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Review from Rob (Son of Resident) published on 22 May 2016
Submitted via Postal Card • Report

Overall Experience

The care home and the staff were wonderful. It was a very caring place with lovely, honest and compassionate people. I have no complaints at all. Only the highest praise. Thank you so much.

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Review from Anthony C (Son of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience

A good measure of any care home is whether the resident is happy there. Of course, my mother was upset at having to give up her house, but the kindness of the staff, the comfortable surroundings and the friendliness of the residents soon allowed her to settle.

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Review from Ian LW (Wife of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience

Lawton Manor is an excellent centre for respite for my husband, while he is in there it helps me to relax without any worry, knowing that he is treated so well by all the staff and care workers. He and his clothes always return home fresh and clean. I would recommend Lawton Manor to everybody needing

care in first class accommodation.

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Review from J W (Niece of Resident) published on 3 April 2016
Submitted via Postal Card • Report

Overall Experience

We were first shown the home by the House Manager in July/August 2002. She was extremely approachable and informative with a very friendly, warm manner. Whenever we visited the home the staff were very pleasant and helpful. They cared for our aunt well.

We only saw the previous care manager on one

occasion which we felt was poor. The only time we saw the new care manager was about 2-3 weeks before our Aunt died and this was not a good experience. I wrote to the Regional Support Manager but to date have had no reply.
This issue was however dealt with the House Manager. Our Aunt died in the home 1/1/2016. The nursing and care staff showed great compassion.

Reply from Julie Anderson, Home Manager at Barchester Lawton Manor Care Home

I would like to apologise to the family if they feel that they didn’t see me enough. I try to have an open door policy and offer relatives and residents meetings when I arrived at the home and on regular basis after that. I try to accommodate all relatives, as some work during the day, by having a ‘drop in’ manager’s surgery first Tuesday of every month till 7pm. I do appreciate that this isn't always suitable and will try to offer an alternative.

Relatives can discuss any concerns they may have directly to me. I understand that at the difficult time with your loved one these options may not have been suitable and I am pleased that our house manager was able to support you at your time of need, again please accept my sincere apology to you and your family members. Your feedback has been most welcomed.

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Review from Elizabeth T (Daughter of Resident) published on 20 March 2016
Submitted via Postal Card • Report

Overall Experience

Dad was a resident of Lawton Manor for almost 12 months before he passed away in Feb 2016. He settled quite well and the staff were always very good to him and did their best to support him and his needs. His room was lovely and spacious with good facilities. He was treated with dignity and the care

he received at the end of his life was wonderful, enabling dad to be as comfortable as possible. We have the highest praise for all the staff who looked after him at a very difficult time for him and all the family. Thank you.

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Barchester Lawton Manor Care Home

Care Provided by Barchester Lawton Manor Care Home

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Funding & Fees Guide for Barchester Lawton Manor Care Home

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