Loxley Hall Nursing and Residential Home has a Review Score of 9.7 (9.742) out of 10, based on 11 reviews in the last 2 years. Over all time Loxley Hall Nursing and Residential Home has 23 reviews.
Review from Alison S (Daughter of Resident) published on 4 February 2025
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Reply from Stacey Roulston, Manager at Loxley Hall Nursing and Residential Home
Hi Alison, Thank you so much for your kind words. It was an honour and a privilege to get to care for your mum. She was a one of a kind and we will always remember her. Kind regards, Loxley Hall
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Review from Dawn H (Daughter of Resident) published on 28 January 2025
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Reply from Stacey Roulston, Manager at Loxley Hall Nursing and Residential Home
Thank you so much for your kind words, it was a privilege to look after Mum. I will relay the positive feedback to all the staff.
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Review from Nick S (Godson of Resident) published on 15 January 2025
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Reply from Stacey Roulston, Manager at Loxley Hall Nursing and Residential Home
Thank you so much for your words it was a privilege and a pleasure.
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Review from K G (Daughter of Resident) published on 15 January 2025
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Reply from Stacey Roulston, Manager at Loxley Hall Nursing and Residential Home
Thank you so much for your kind words, I will pass them on to the staff.
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Review from Jeanette C (Daughter of Resident) published on 9 January 2025
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Reply from Rahi Joshi, Marketing Associate at Loxley Hall Nursing and Residential Home
Thank you for your kind words. We're pleased to hear that you felt supported during your mum's time with us. Our team is dedicated to providing compassionate care.
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Review from Delia R (Daughter of Resident) published on 6 January 2025
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Reply from Rahi Joshi, Marketing Associate at Loxley Hall Nursing and Residential Home
Thank you for sharing such heartfelt feedback. We are truly grateful to have been there for your mum and your family during such a difficult time. Providing compassionate care and support is at the heart of what we do.
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Review from Julie H (Relative of Resident) published on 14 August 2024
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Reply from Stacey Roulston, Manager at Loxley Hall Nursing and Residential Home
Thank you so much for your kind review, Mum was a special lady who we will never forget.
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Review from L Y (Daughter of Resident) published on 22 July 2024
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Reply from Rahi Joshi, Marketing Associate at Loxley Hall Nursing and Residential Home
We are truly grateful for your kind words and it's wonderful to hear that your mum has been so well cared for at Loxley Hall over the past six years. Our dedicated staff work hard to create a friendly and supportive environment. Kind regards.
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Review from J R (Resident) published on 19 January 2024
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Reply from Rahi Joshi, Marketing Associate at Loxley Hall Nursing and Residential Home
It is a pleasure to care for you, and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience, and I will pass your kind words to the home team.
Kind regards.
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Review from S N (Resident) published on 19 January 2024
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Reply from Rahi Joshi, Marketing Associate at Loxley Hall Nursing and Residential Home
We are grateful for your kind words and are here for you and your family. Thank you for entrusting us.
Kind regards,
Rahi.
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Review from Stephen W (Son of Resident) published on 17 January 2024
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Reply from Stacey Roulston, Manager at Loxley Hall Nursing and Residential Home
Thank you so much for your lovely review and kind words; your mum was very much loved by us all.
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Review from Elizabeth B (Daughter of Resident) published on 16 March 2023
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Reply from Susie Ives, Deputy Manager/Clinical Lead at Loxley Hall Nursing and Residential Home
Thank you for your kind words.. Mum was so loved and became a big part of our family. It was a privilege to get to care for her and we can only wish we had known her before her time at Loxley. You are always welcome and we are still here for you though mum has passed. Our door is always open for a cup of tea and a necessary cuddle.
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Review from L T (Granddaughter of Resident) published on 8 December 2022
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Reply from Emma Owens, Manager at Loxley Hall Nursing and Residential Home
Hello, I am so sorry for your experience. I can only try to reassure you that your nan does get out of bed and loves joining in with the activities. Nan has been assessed to be unsafe sat in a chair unsupervised in the lounge, which limits the time we can assist her to the lounge, to maintain her safety, we have discussed this with NOK, but are aware this may not have been shared with you. I have seen who was on shift that day and have received statements from all staff, assuring me they were chatting to nan while assisting her, but you might not have heard this due to being asked to step out whilst they helped nan with personal care to help maintain nans dignity (which is part of our policy). Nan has fluctuating capacity due her diagnosis, but I can assure you her voice gets heard and we all do everything we can to help nan live a fulfilling life here at Loxley Hall. Nan's skin is perfect and has no signs of tissue breakdown. We would be happy to discuss any concerns you have.
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Review from Susan V (Niece of Resident) published on 10 November 2022
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My only regret is that she hadn't gone there earlier, as the stimulation and activities provided would have enhanced her life enormously. Thank you so much Loxley Hall, I cannot praise you highly enough.
Reply from Stacey Roulston, Manager at Loxley Hall Nursing and Residential Home
Thank you so much for your kind words it was a pleasure to look after such a lovely lady.
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Review from B B (Daughter of Resident) published on 10 August 2022
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Reply from Rahi Joshi, Marketing Associate at Loxley Hall Nursing and Residential Home
Thank you for taking the time to leave a review. We appreciate you recognising our staff's efforts and we will ensure to maintain the best care standards always. I'll forward your warm sentiments to our home team.
Kind regards.
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Review from A A (Daughter of Resident) published on 4 May 2022
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Reply from Stacey Roulston, Manager at Loxley Hall Nursing and Residential Home
Thank you so much for your kind words, we strive to make everyone feel at home at Loxley and try our best to encourage and promote each persons independence and equality.
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Review from Katherine A (Daughter of Resident) published on 16 December 2021
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Reply from Emma Owens, Manager at Loxley Hall Nursing and Residential Home
Many thanks for your kind feedback, Katherine; this is very much appreciated. Kindest regards.
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Review from Toni D (Daughter-in-law of Resident) published on 23 November 2021
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Reply from Emma Owens, Manager at Loxley Hall Nursing and Residential Home
Hi Toni, thank you so much for your kind words about the home; this is very much appreciated. Kindest Regards.
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Review from Liz F (Daughter of Resident) published on 10 November 2021
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Reply from Emma Owens, Manager at Loxley Hall Nursing and Residential Home
It was our privilege to support mum and yourselves during this time. Thank you very much for your kind feedback, this is very much appreciated.
Kind Regards
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Review from Kim S (Daughter of Resident) published on 7 February 2018
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Thank you all for
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The Review Score of 9.7 (9.742) out of 10 for Loxley Hall Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.742 for Loxley Hall Nursing and Residential Home is calculated as follows: ( (98 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 128 Ratings = 4.742
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Loxley Hall Nursing and Residential Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Jul 2023
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Job Title: Registered Manager
Joined: 2014
My name is Stacey Roulston and I am currently the Deputy Manager here at Loxley Hall.
I have worked at Loxley Hall for almost 7 years, I started on the bank as a care assistant and I fell in love straight away and soon joined the team full time and haven’t looked back since.
Through the years I have progressed from care assistant to senior carer and worked my way up to a Care Home Advanced Practitioner, Then to deputy manager during COVID. I successfully became the registered manager in 2022. I am currently working towards my NVQ level 5 in Leadership and Management.
I am so proud to be part of the Loxley team as they are the most amazing people, filled with love, care and compassion. We have a saying that ‘Our residents do not live in our workplace, we work in their homes.’
Every day in Loxley Hall is different, we have been through some tough times in the last two years, but these have been overshadowed by the many, many happy times.
Our residents are always foremost in our minds and their welfare is our number one priority.
Job Title: Clinical Lead Nurse/Deputy Manager
Joined: 2015
I have been part of the Loxley team since 2015. I was lucky enough to complete part of my student training here and just knew this was the team for me; filled with compassion, care, fun and laughs even through the tougher times. After my student placement, I continued to work with the team in various roles as a carer, domestic, and occasional cook whilst completing my nurse training.
I worked at Halton Haven Hospice after qualifying, providing me with great knowledge and understanding of palliative care and emergencies, but it wasn’t long before I returned to Loxley Hall.
Through the COVID pandemic, I returned to Loxley Hall and stepped back into the family we have built here. Although things were very difficult for residents, families and staff we worked tirelessly to provide the best level of care to all service users. I have now progressed to the role of clinical lead nurse and am so proud to be a part of such a caring and exemplary team. They have built a welcoming and heart-felt atmosphere that I have not seen elsewhere. This is a team that I am very proud to be a part of.
Job Title: Home Administrator
Joined: 2018
My name is Lynne Williams and I am the administrator here at Loxley Hall.
I started my career in admin in 2001 after returning to the UK from a 14-year stay in Los Angeles. I returned to college and learnt all there was to know about using the computer. I went on to complete my NVQ Level 3 in Business Administration.
Prior to coming to Loxley Hall, I was a PA at a High School on the Wirral where I worked for 10 years and took early retirement in 2016.
I arrived at Loxley Hall in August 2018 after a turbulent year and found my haven. The interaction with residents and family members gave me a new lease on life and I felt as if I had arrived home, the warmth I felt when I first walked through the doors still surrounds me today.
I thrive on the day-to-day challenges that come my way.
Job Title: Activities Co-ordinator
Joined: 1997
I began working in Loxley Hall in 1997 after a friend got me an after-school job as a kitchen assistant. I progressed through ‘A’ Levels and college learning to illustrate children’s books but also maintaining my job in the care home for another 6 years.
It was at this time I was introduced to the possibility of being the activity coordinator as a joint role in two care homes. I was reluctant at first to take the job as I really enjoyed the kitchen assistant role but after some persuasion, I tried the job and found it the perfect role for me working alongside our elderly.
Since starting this role, I have managed to be one of the first Activity Coordinators in the UK to test and trial some of the only activity coordinator qualifications to date. I completed the NCFE Level 2 Activity provision in a care setting, NOCN Level 3 Certificate in Activity Provision in Social Care and Level 2 developing leadership skills. This then has led me to become the very first NAPA registered professional activity coordinator.
Job Title: Registered General Nurse
Joined: 2002
I first came to Loxley Hall nearly 20 years ago as an agency nurse. I was so impressed with the home I joined the team and have been here ever since. In that time, I have been the Home Manager for a while and the clinical lead nurse for many years.
I have always been very proud of the care at Loxley Hall and can honestly say that the residents here are not just cared for, they are loved.