Loxley Hall Nursing and Residential Home

Lower Robin Hood Lane, Helsby, Frodsham WA6 0BW
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9.7 23 Reviews
  • Loxley Hall Nursing and Residential Home, Frodsham
Loxley Hall is a Cheshire care home that has 40 rooms available for elderly residents looking for a full-time care environment in which to enjoy their retirement.

The home welcomes people with physical frailties and disabilities, having good wheelchair access and a spacious and comfortable living environment.

Loxley Hall is registered with CQC to provide general nursing and general residential care, located in the friendly village of Helsby in Cheshire. Many staff have worked at the home for over 10 years providing good quality personalised holistic care to residents and their families.

The team have provided care for people diagnosed with Parkinson’s, Multiple Sclerosis, Motor Neurone’s Disease, Multi System Atrophy, End stage Dementia, Stroke. They liaise closely with external agencies such as hospices and CCG’s to provide end of life care when required. They have provided care to people who have varying communication difficulties.

The home has recently fully upgraded its WIFI capabilities and now has WIFI connectivity in all areas of the home. The team assist residents to keep in touch with families on a variety of platforms such as FaceTime, Skype and MS teams. They have laptops, tablets and IPads to facilitate this also.

They have a thermal camera that enables them to check temperatures prior to entry to the home to provide an additional layer of protection to the home. Graeme, the home's activities co-ordinator has recently become the country's first Recognised Activity Professional following completion of the course with NAPA(National Association for Providers of Activities for Older People), Graeme was approached to pilot the course.

Loxley Hall is situated close to good local amenities and a great deal of scenic Cheshire countryside that residents can enjoy through outdoor trips, arranged by staff for the physical and mental benefits of an active lifestyle.

Care Provided by Loxley Hall Nursing and Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Stacey Roulston (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Loxley Hall Nursing and Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,050
    • RESPITE Self-Funded Nursing Care from £1,150
  • (these prices are only a guideline, please contact Loxley Hall Nursing and Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Loxley Hall Nursing and Residential Home Reviews (23)

Total of 23, showing 1-20
9.7

Loxley Hall Nursing and Residential Home has a Review Score of 9.7 (9.742) out of 10, based on 11 reviews in the last 2 years. Over all time Loxley Hall Nursing and Residential Home has 23 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Loxley Hall and all the wonderful carers that worked there looked after Mum and her every need during the last years of her life. They were attentive and considerate - be it medication or personal care by organising little things like a hairdresser, painting Mum's nails, which were important to her,
and made her feel better in herself. When we called on the phone they would take the phone to her and hold to her ear, when she could no longer do that herself. Personal touches and nothing was too much trouble. There were also many great activities for social interaction when Mum was well enough to join in. A very memorable touch was the Christmas lunch for family to come and have that very special meal together in Loxley.

Reply from Stacey Roulston, Manager at Loxley Hall Nursing and Residential Home

Hi Alison, Thank you so much for your kind words. It was an honour and a privilege to get to care for your mum. She was a one of a kind and we will always remember her. Kind regards, Loxley Hall


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Overall Experience  Overall Experience 5.0 out of 5

My mum was suffering with dementia and only spent one week at Loxley Hall for end of life care. We could not have wished for a more caring place for Mum to pass away peacefully with her family at her bedside. All the staff were incredibly supportive to us all and treated Mum so kindly - for which I
will be forever thankful.

Reply from Stacey Roulston, Manager at Loxley Hall Nursing and Residential Home

Thank you so much for your kind words, it was a privilege to look after Mum. I will relay the positive feedback to all the staff.


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Overall Experience  Overall Experience 5.0 out of 5

Both my godparents were residents at Loxley Hall Nursing and Residential Home, my godmother for 5 and half years and godfather for 1 and half years, both passed away in 2024.
I cannot praise anyone or anything highly enough. Care, compassion and love are the 3 words I can use to express my thanks
to all at Loxley. Also their kindness and love towards me. Oh and laughter, always someone laughing.

Reply from Stacey Roulston, Manager at Loxley Hall Nursing and Residential Home

Thank you so much for your words it was a privilege and a pleasure.


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Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last few months at this wonderful care home, having fallen and broken both hips in a previous home It was decided due to her growing needs she would need more nursing care. Mum had vascular dementia too. The brilliant and caring staff and the warmth within Loxley Hall were fantastic,
they cared and listened and supported. Mum was safe and happy. Exceptional home! Thank you just isn't enough.

Reply from Stacey Roulston, Manager at Loxley Hall Nursing and Residential Home

Thank you so much for your kind words, I will pass them on to the staff.


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Overall Experience  Overall Experience 5.0 out of 5

For the short period mum was in Loxley Hall Nursing and Residential Home, the staff were very caring. The staff couldn't do enough to help, mum was bed bound and needed a lot of care and attention.

Reply from Rahi Joshi, Marketing Associate at Loxley Hall Nursing and Residential Home

Thank you for your kind words. We're pleased to hear that you felt supported during your mum's time with us. Our team is dedicated to providing compassionate care.


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Overall Experience  Overall Experience 5.0 out of 5

The staff and management were amazing. They cared for mum at the highest level. Mum was treated with upmost dignity at the end of her life, which we will always be grateful. They also looked after the family making it a calm experience.

Reply from Rahi Joshi, Marketing Associate at Loxley Hall Nursing and Residential Home

Thank you for sharing such heartfelt feedback. We are truly grateful to have been there for your mum and your family during such a difficult time. Providing compassionate care and support is at the heart of what we do.


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Overall Experience  Overall Experience 5.0 out of 5

Your whole team have been so kind, helpful and efficient.
From the time we arrived, you have always been helpful and friendly and nothing was too much trouble.
Every detail was delivered with a smile.
As a family, we really appreciate all you have done.
Thank you.

Reply from Stacey Roulston, Manager at Loxley Hall Nursing and Residential Home

Thank you so much for your kind review, Mum was a special lady who we will never forget.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Loxley since December 2018 and I cannot praise and thank the staff enough for all they have done and keep doing for Mum, the personal care, the hugs and time they give her. Loxley has a great friendly feeling everyone knows each other and more importantly, all staff know my mum so well.
The staff has stayed consistent over the past nearly 6 years which In my view shows it's a happy place to be. Nothing is too much trouble, very approachable, keep you well informed and most of all the care they give Mum is wonderful! It is reassuring to the family knowing that Mum is safe, well cared for, and fully trusts all staff at Loxley. Thank you for all that you do.

Reply from Rahi Joshi, Marketing Associate at Loxley Hall Nursing and Residential Home

We are truly grateful for your kind words and it's wonderful to hear that your mum has been so well cared for at Loxley Hall over the past six years. Our dedicated staff work hard to create a friendly and supportive environment. Kind regards.


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Overall Experience  Overall Experience 4.0 out of 5

Very good all-round - no complaints.
Cannot find anything to complain about.
Good home to be looked after.

Reply from Rahi Joshi, Marketing Associate at Loxley Hall Nursing and Residential Home

It is a pleasure to care for you, and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience, and I will pass your kind words to the home team.
Kind regards.


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Overall Experience  Overall Experience 4.0 out of 5

Like moving into a five-star hotel.

Reply from Rahi Joshi, Marketing Associate at Loxley Hall Nursing and Residential Home

We are grateful for your kind words and are here for you and your family. Thank you for entrusting us.


Kind regards,
Rahi.


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Overall Experience  Overall Experience 5.0 out of 5

This is a genuine review from a grateful family.
My mum was fortunate enough to join the community of Loxley Hall Nursing Care Home in 2023 following three years in a care home and a short stay in the hospital. The staff and the home, in our view, extended Mum's life beyond what was expected by giving
proper care, love and attention to her until she eventually passed away.
From the senior staff to the carers themselves, the place always felt friendly and had a happy and professional vibe. We never had any concerns and were, in fact, reassured that Mum was being looked after so well. We often walked along Mum's corridor unannounced to hear staff singing and chatting with her.
We only have nice things to say about Loxley Hall and particularly the staff.
Keep it up.

Reply from Stacey Roulston, Manager at Loxley Hall Nursing and Residential Home

Thank you so much for your lovely review and kind words; your mum was very much loved by us all.


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Overall Experience  Overall Experience 5.0 out of 5

Loxley Hall cared for my mum for the past two years till she passed away on February 17th 2023. Everyone of the staff in this home cared for my mum they gave her all the care and attention she needed but above all that they gave her love and dignity. I cannot praise everybody enough from the bottom
of my heart I thank you. They also helped me through the end with support and loads of hugs
Thank you.

Reply from Susie Ives, Deputy Manager/Clinical Lead at Loxley Hall Nursing and Residential Home

Thank you for your kind words.. Mum was so loved and became a big part of our family. It was a privilege to get to care for her and we can only wish we had known her before her time at Loxley. You are always welcome and we are still here for you though mum has passed. Our door is always open for a cup of tea and a necessary cuddle.


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Overall Experience  Overall Experience 1.0 out of 5

On arrival, gran was in bed with only her top half dressed. On browsing through her care diary which was on hand I noticed she hadn't had a bed bath for five days. When I queried this I was told she only has one once a week. I am intrigued to know when/how often she gets a shower or a bath. We had to
ask for her to be hoisted out and into her chair, as I had asked her, she said she wanted to get up. Gran has capacity and deserves to have a choice and be heard. When carers were supporting her out of bed she was talking to them but they were ignoring her. I was upset to see she wasn't in the lounge and noticed her legs are very stiff and seem to have ceased up due to being restricted to her bed. Also, I am very worried about bedsores.

Reply from Emma Owens, Manager at Loxley Hall Nursing and Residential Home

Hello, I am so sorry for your experience. I can only try to reassure you that your nan does get out of bed and loves joining in with the activities. Nan has been assessed to be unsafe sat in a chair unsupervised in the lounge, which limits the time we can assist her to the lounge, to maintain her safety, we have discussed this with NOK, but are aware this may not have been shared with you. I have seen who was on shift that day and have received statements from all staff, assuring me they were chatting to nan while assisting her, but you might not have heard this due to being asked to step out whilst they helped nan with personal care to help maintain nans dignity (which is part of our policy). Nan has fluctuating capacity due her diagnosis, but I can assure you her voice gets heard and we all do everything we can to help nan live a fulfilling life here at Loxley Hall. Nan's skin is perfect and has no signs of tissue breakdown. We would be happy to discuss any concerns you have.


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Overall Experience  Overall Experience 5.0 out of 5

My aunt, who was 97, was in Loxley Hall for the last five months of her life and I couldn't have been more glad of my choice for her. The atmosphere was that of a family. Everyone knew my aunt, from the Manager to the Maintenance Operative. I felt that she was safe, well cared for and cared about at
all times. Not only were there great care and nursing staff but the lovely ladies in admin were just as empathetic and always had time for me and my queries. Communication was imperative as I live a long distance. Calls were made when needed and a hug also came my way when needed.


My only regret is that she hadn't gone there earlier, as the stimulation and activities provided would have enhanced her life enormously. Thank you so much Loxley Hall, I cannot praise you highly enough.


Reply from Stacey Roulston, Manager at Loxley Hall Nursing and Residential Home

Thank you so much for your kind words it was a pleasure to look after such a lovely lady.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are brilliant, very friendly and look after the people really good.

Reply from Rahi Joshi, Marketing Associate at Loxley Hall Nursing and Residential Home

Thank you for taking the time to leave a review. We appreciate you recognising our staff's efforts and we will ensure to maintain the best care standards always. I'll forward your warm sentiments to our home team.
Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

Our mum has complex needs and all the nurses, care staff, housekeepers, Manager and Deputy Manager all contributed to her excellent care. They are kind, person-centred and skilled and ensure our mum's dignity is respected at all times. The activities coordinator is exceptional in how he supports the
residents, especially where visiting has been so limited due to covid. The Manager and Deputy Manager are approachable and supportive to mum and us as her family. We feel very confident in our mum's care.

Reply from Stacey Roulston, Manager at Loxley Hall Nursing and Residential Home

Thank you so much for your kind words, we strive to make everyone feel at home at Loxley and try our best to encourage and promote each persons independence and equality.


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Overall Experience  Overall Experience 5.0 out of 5

Loxley Hall continues to look after my dad and give him the best care.
He has been in several homes and I cannot compare them to Loxley.
During the pandemic, the Manager and the team have worked tirelessly to ensure the residents are safe and protected.
My family and I feel comfortable that my
Dad is well cared for. I often receive photos and updates from the carers, which really puts my mind at ease. I cannot thank them enough. I would highly recommend Loxley to anyone considering the difficult decision of choosing a care home.

Reply from Emma Owens, Manager at Loxley Hall Nursing and Residential Home

Many thanks for your kind feedback, Katherine; this is very much appreciated. Kindest regards.


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Overall Experience  Overall Experience 5.0 out of 5

When looking for a care home for my mother-in-law nearly five years ago, Loxley Hall was by far the obvious choice. From the moment we walked into the building, it had a lovely, warm, homely feeling. From that first day, the staff have been amazing. My father-in-law visited my mother-in-law each day
until she sadly passed away in May 2021. He was made to feel so welcome when visiting. My mother-in-law thought the world of every member of staff and they couldn’t do enough for her, to make her feel at home. They showed her complete respect and dignity until the end and as a family, they supported us immensely. A couple of months before my mother-in-law passed away my father-in-law joined her at Loxley and they made their last few months together so memorable to which we are eternally grateful. The staff are the most, caring courteous people that you would want to look after your loved one, to which we are truly thankful. Thank you to everyone at Loxley Hall.

Reply from Emma Owens, Manager at Loxley Hall Nursing and Residential Home

Hi Toni, thank you so much for your kind words about the home; this is very much appreciated. Kindest Regards.


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Overall Experience  Overall Experience 5.0 out of 5

Mum only had a short stay at Loxley Hall for end of life care but I cannot praise the team enough for all they did for both mum and me in that time. The staff were superb, they were so friendly and welcoming and treated mum with dignity and respect. They always made time to discuss each stage of mum's
care. I really can't convey how reassured I was that mum was at Loxley for her final days. Thank you.

Reply from Emma Owens, Manager at Loxley Hall Nursing and Residential Home

It was our privilege to support mum and yourselves during this time. Thank you very much for your kind feedback, this is very much appreciated.


Kind Regards


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Overall Experience  Overall Experience 4.0 out of 5

My father was at Loxley Hall for over two years and has recently passed away. I am so happy he spent his last days with such kind and loving people who not only cared for him but for his family too.
They are a credit to the care industry who do not often get positive recognition.


Thank you all for

your hard work, patience and dedication.

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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Loxley Hall Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Loxley Hall Nursing and Residential Home is calculated as follows: ( (98 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 128 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Loxley Hall Nursing and Residential Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Stacey

Stacey Roulston

Job Title: Registered Manager

Joined: 2014

My name is Stacey Roulston and I am currently the Deputy Manager here at Loxley Hall.


I have worked at Loxley Hall for almost 7 years, I started on the bank as a care assistant and I fell in love straight away and soon joined the team full time and haven’t looked back since.


Through the years I have progressed from care assistant to senior carer and worked my way up to a Care Home Advanced Practitioner, Then to deputy manager during COVID. I successfully became the registered manager in 2022. I am currently working towards my NVQ level 5 in Leadership and Management.


I am so proud to be part of the Loxley team as they are the most amazing people, filled with love, care and compassion. We have a saying that ‘Our residents do not live in our workplace, we work in their homes.’


Every day in Loxley Hall is different, we have been through some tough times in the last two years, but these have been overshadowed by the many, many happy times.


Our residents are always foremost in our minds and their welfare is our number one priority.


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Susan Ives

Job Title: Clinical Lead Nurse/Deputy Manager

Joined: 2015

I have been part of the Loxley team since 2015. I was lucky enough to complete part of my student training here and just knew this was the team for me; filled with compassion, care, fun and laughs even through the tougher times. After my student placement, I continued to work with the team in various roles as a carer, domestic, and occasional cook whilst completing my nurse training.


I worked at Halton Haven Hospice after qualifying, providing me with great knowledge and understanding of palliative care and emergencies, but it wasn’t long before I returned to Loxley Hall.


Through the COVID pandemic, I returned to Loxley Hall and stepped back into the family we have built here. Although things were very difficult for residents, families and staff we worked tirelessly to provide the best level of care to all service users. I have now progressed to the role of clinical lead nurse and am so proud to be a part of such a caring and exemplary team. They have built a welcoming and heart-felt atmosphere that I have not seen elsewhere. This is a team that I am very proud to be a part of.


Lynne

Lynne Williams

Job Title: Home Administrator

Joined: 2018

My name is Lynne Williams and I am the administrator here at Loxley Hall.


I started my career in admin in 2001 after returning to the UK from a 14-year stay in Los Angeles. I returned to college and learnt all there was to know about using the computer. I went on to complete my NVQ Level 3 in Business Administration.


Prior to coming to Loxley Hall, I was a PA at a High School on the Wirral where I worked for 10 years and took early retirement in 2016.


I arrived at Loxley Hall in August 2018 after a turbulent year and found my haven. The interaction with residents and family members gave me a new lease on life and I felt as if I had arrived home, the warmth I felt when I first walked through the doors still surrounds me today.


I thrive on the day-to-day challenges that come my way.


Graeme

Graeme Holding

Job Title: Activities Co-ordinator

Joined: 1997

I began working in Loxley Hall in 1997 after a friend got me an after-school job as a kitchen assistant. I progressed through ‘A’ Levels and college learning to illustrate children’s books but also maintaining my job in the care home for another 6 years.


It was at this time I was introduced to the possibility of being the activity coordinator as a joint role in two care homes. I was reluctant at first to take the job as I really enjoyed the kitchen assistant role but after some persuasion, I tried the job and found it the perfect role for me working alongside our elderly.


Since starting this role, I have managed to be one of the first Activity Coordinators in the UK to test and trial some of the only activity coordinator qualifications to date. I completed the NCFE Level 2 Activity provision in a care setting, NOCN Level 3 Certificate in Activity Provision in Social Care and Level 2 developing leadership skills. This then has led me to become the very first NAPA registered professional activity coordinator.


David

David Shimmin

Job Title: Registered General Nurse

Joined: 2002

I first came to Loxley Hall nearly 20 years ago as an agency nurse. I was so impressed with the home I joined the team and have been here ever since. In that time, I have been the Home Manager for a while and the clinical lead nurse for many years.


I have always been very proud of the care at Loxley Hall and can honestly say that the residents here are not just cared for, they are loved.


Frequently Asked Questions about Loxley Hall Nursing and Residential Home

What types of Care is Loxley Hall Nursing and Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Loxley Hall Nursing and Residential Home provide?

Palliative Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Loxley Hall Nursing and Residential Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Loxley Hall Nursing and Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Loxley Hall Nursing and Residential Home to the centre of Frodsham?

2.5 mile(s) as the crow flies, distance by road may be significantly further.