Loxley Hall Nursing and Residential Home has a Review Score of 9.7 (9.742) out of 10, based on 11 reviews in the last 2 years. Over all time Loxley Hall Nursing and Residential Home has 23 reviews.
Review from K B (Daughter of Resident) published on 7 December 2015
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra L (Daughter of Resident) published on 20 October 2015
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet (Daughter of Resident) published on 29 September 2015
Submitted via Website •
Report
We had a stressful few weeks searching for the right home and environment for our Mum. From the moment I walked in to Loxley Hall and was greeted by the manager, I knew we had found the right place. Mum has been resident there for almost two years and we are delighted with the care and attention she receives.
The Loxley team's commitment and loyalty is impressive considering the majority are on a basic wage!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.742) out of 10 for Loxley Hall Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.742 for Loxley Hall Nursing and Residential Home is calculated as follows: ( (98 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 128 Ratings = 4.742
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Loxley Hall Nursing and Residential Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Jul 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Registered Manager
Joined: 2014
My name is Stacey Roulston and I am currently the Deputy Manager here at Loxley Hall.
I have worked at Loxley Hall for almost 7 years, I started on the bank as a care assistant and I fell in love straight away and soon joined the team full time and haven’t looked back since.
Through the years I have progressed from care assistant to senior carer and worked my way up to a Care Home Advanced Practitioner, Then to deputy manager during COVID. I successfully became the registered manager in 2022. I am currently working towards my NVQ level 5 in Leadership and Management.
I am so proud to be part of the Loxley team as they are the most amazing people, filled with love, care and compassion. We have a saying that ‘Our residents do not live in our workplace, we work in their homes.’
Every day in Loxley Hall is different, we have been through some tough times in the last two years, but these have been overshadowed by the many, many happy times.
Our residents are always foremost in our minds and their welfare is our number one priority.
Job Title: Clinical Lead Nurse/Deputy Manager
Joined: 2015
I have been part of the Loxley team since 2015. I was lucky enough to complete part of my student training here and just knew this was the team for me; filled with compassion, care, fun and laughs even through the tougher times. After my student placement, I continued to work with the team in various roles as a carer, domestic, and occasional cook whilst completing my nurse training.
I worked at Halton Haven Hospice after qualifying, providing me with great knowledge and understanding of palliative care and emergencies, but it wasn’t long before I returned to Loxley Hall.
Through the COVID pandemic, I returned to Loxley Hall and stepped back into the family we have built here. Although things were very difficult for residents, families and staff we worked tirelessly to provide the best level of care to all service users. I have now progressed to the role of clinical lead nurse and am so proud to be a part of such a caring and exemplary team. They have built a welcoming and heart-felt atmosphere that I have not seen elsewhere. This is a team that I am very proud to be a part of.
Job Title: Home Administrator
Joined: 2018
My name is Lynne Williams and I am the administrator here at Loxley Hall.
I started my career in admin in 2001 after returning to the UK from a 14-year stay in Los Angeles. I returned to college and learnt all there was to know about using the computer. I went on to complete my NVQ Level 3 in Business Administration.
Prior to coming to Loxley Hall, I was a PA at a High School on the Wirral where I worked for 10 years and took early retirement in 2016.
I arrived at Loxley Hall in August 2018 after a turbulent year and found my haven. The interaction with residents and family members gave me a new lease on life and I felt as if I had arrived home, the warmth I felt when I first walked through the doors still surrounds me today.
I thrive on the day-to-day challenges that come my way.
Job Title: Activities Co-ordinator
Joined: 1997
I began working in Loxley Hall in 1997 after a friend got me an after-school job as a kitchen assistant. I progressed through ‘A’ Levels and college learning to illustrate children’s books but also maintaining my job in the care home for another 6 years.
It was at this time I was introduced to the possibility of being the activity coordinator as a joint role in two care homes. I was reluctant at first to take the job as I really enjoyed the kitchen assistant role but after some persuasion, I tried the job and found it the perfect role for me working alongside our elderly.
Since starting this role, I have managed to be one of the first Activity Coordinators in the UK to test and trial some of the only activity coordinator qualifications to date. I completed the NCFE Level 2 Activity provision in a care setting, NOCN Level 3 Certificate in Activity Provision in Social Care and Level 2 developing leadership skills. This then has led me to become the very first NAPA registered professional activity coordinator.
Job Title: Registered General Nurse
Joined: 2002
I first came to Loxley Hall nearly 20 years ago as an agency nurse. I was so impressed with the home I joined the team and have been here ever since. In that time, I have been the Home Manager for a while and the clinical lead nurse for many years.
I have always been very proud of the care at Loxley Hall and can honestly say that the residents here are not just cared for, they are loved.