Mount Hall Care Home

Flash Lane, Bollington, Macclesfield SK10 5AQ
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9.7 107 Reviews
  • Mount Hall Care Home, Macclesfield
Set within the beautiful Cheshire countryside, in the rural village of Bollington, this Georgian home has been carefully modernised and refurbished to provide a high standard of accommodation and facilities.

Committed to providing individualised care, Mount Hall is a nursing home with a dedicated team of staff who work hard to understand the needs of each resident.

Care plans are offered for short and long term needs and include palliative and Parkinson's care.

Most bedrooms have en-suite bathrooms and views of the large landscaped gardens and all can be personalised to promote familiarity.

The chef is proactive in getting to know each resident’s dietary needs and checks regularly to make sure residents remain happy by offering a selection of tasty and nutritious homemade meals.

Residents benefit from the home’s dedicated activity coordinator who arranges both daily and monthly activities such as film afternoons and garden parties.

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Care Provided by Mount Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Francisca Owusu-Ansah (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Mount Hall Care Home Reviews (107)

Total of 107, showing 1-20
9.7

Mount Hall Care Home has a Review Score of 9.7 (9.721) out of 10, based on 30 reviews in the last 2 years. Over all time Mount Hall Care Home has 107 reviews.

Overall Experience

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Review from John H (Friend of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend on a regular basis for past 3 years. Personaly experience first class in every respect - comfort/care/concern of staff for my friend is fantastic and know he is in best hands and care possible I have been a visitor many years in past and always considered care and facilities
excellent and recommend *5 star plus*

Reply from Fran Donno, Customer Service Adviser at Mount Hall Care Home

Thank you for your lovely words. It is wonderful to hear that you have had such positive experiences during your visits to Mount Hall Care Home. It is brilliant to hear that you feel at ease with your Friend in our care and we hope to continue providing your loved one with the best possible care.


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Review from C B (Friend of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mt friend has been at Mount Hall she has settled down well. She came from another care home which was not suited, but Mount Hall really does suit. She has been out on trips, which is hard for her, but they do it, she feels at home here.

Reply from Lisa Henderson, Customer Care Advisor at Mount Hall Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your friend in our care. It is lovely to hear that your friend has been on trips and feels at home staying at Mount Hall Care Home


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Review from Sarah L (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At Mount Hall, the emphasis is very much on care; the staff took time to get to know Mum and she was very well looked after, during her, sadly too short, stay. That level of care extended to our wider family, making what could have been a really challenging time, one that I will look back on with fond
memories. My only regret is that Mum didn't get to enjoy the full extent of the beautiful setting and the wide range of activities. However, the views from her window helped make up for this.
Thank you to everyone for all the care and support.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your kind words. We are sorry for your loss and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after and we hope you all feel like a part of our Mount Hall family. Hopefully, you will go away from this feeling like your mum received the best possible care.


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Review from A R (Daughter of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so thrilled that Mum is safe, happy, and cared for excellently here. Mum said to me: "It's a lovely place to live, I'm so happy here!" She knows everyone and the kindness of the care staff, nurses and administration team is beyond excellent.

Reply from Maria Ricketts, Customer Care Adviser at Mount Hall Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your loved one with the best possible care.


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Review from A T (Daughter of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a wonderful experience to find Mount Hall as a permanent residence for my mother. The home is just that "it is homey". The decor and all the equipment i.e. beds are up to date and the presentation is excellent.
The chef-prepared meals are tempting and nutritious. We are delighted Mum is
in such good hands.

Reply from Maria Ricketts, Customer Care Adviser at Mount Hall Care Home

Thank you for your lovely review. We hope Mount Hall Care Home did everything possible to make the transition as easy as possible. We are looking forward to seeing you again.


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Review from H B (Daughter of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mount Hall Care Home is set on beautiful grounds with panoramic views over the countryside. A warm welcome by all the staff who work as a team providing individual care for my Mum. The nurses communicate with the nursing home GP so immediately the best possible high standard of care is achieved. The
carers are so respectful, compassionate, and conscientious making Mum comfortable and relaxed. At meal times all staff are involved in assisting residents, Mum is given choices of varied nutritional diets every day. Mum's room is inviting, cleanliness is very important to the home. Only last week all the downstairs carpets were changed. Mum's laundry is beautifully washed, and nothing is ever misplaced. I'm so happy Mum is here surrounded by a professional, friendly team.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your Mum in our care and it is always nice to hear words like "respectful, compassionate and conscientious" being used to describe our care. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make their stay as comfortable as possible.


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Review from D I (Wife of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mount Hall is a lovely place to be cared for by all the staff. My husband had to go into hospital where he sadly passed, but he would have liked to spend his last days at Mount Hall but was too ill.
If I need permanent care in the future, I will be pleased to stay there.

Reply from Maria Ricketts, Customer Care Adviser at Mount Hall Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Pamela G (Next of Kin) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my next of kin is getting. Staff are caring and patient. Her room is lovely and arranged according to her preferences. She is happy and settled.

Reply from Rosie Smith, Customer Advisor at Mount Hall Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at Mount Hall Care Home. It is always a pleasure to hear our staff described as "caring" and "patient". We are so pleased that your loved one is happy and settled.


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Review from J D (Son of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently went on holiday feeling rather guilty at leaving my mum behind - we had initially planned the holiday with her, prior to her stroke.
With thanks to the staff, I was able to update Mum with emails and photographs, which benefitted both Mum and myself!
Very much appreciated.

Reply from Rosie Smith, Customer Advisor at Mount Hall Care Home

Hello and thank you for taking the time to leave the staff at Mount Hall Care Home such a positive review. We fully understand the feeling of guilt at leaving a loved one behind. We are so happy that you were able to go away and feel safe in the knowledge that Mum was well looked after! It is so lovely to hear that the staff were able to update Mum with pictures of your travels. Thank you again and best wishes!


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Review from Grace J (Daughter of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is friendly and caring. I feel very confident that my father is looked after well and valued as a person. Many thanks to everyone for all you do.

Reply from Fran Donno, Customer Service Adviser at Mount Hall Care Home

Thank you for your kind words. We are pleased to hear that you feel confident that your Father is receiving high standards of care and that your Father is enjoying his time at Mount Hall Care Home. We hope to continue providing your Father with the best possible care.


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Review from Fiona W (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and attentive. Nothing too much trouble.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for your kind words. It is always nice to hear words like "very friendly" and "attentive" being used to describe our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from Alison K (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful house set in stunning grounds with far-reaching views of the Cheshire countryside. The nursing and care staff are amazing. Food is good and there are lots of activities for the residents including canal boat trips and live music. My dad is very happy and settled here and I feel very welcome
when I visit. Has completely taken away any worry that I had when my dad was living independently. Thanks to all at Mount Hall!

Reply from Maria Ricketts, Customer Care Adviser at Mount Hall Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Dad in our care. We hope to continue providing your loved one with the best possible care.


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Review from P B (Son of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited several care homes before deciding upon Mount Hall for my mum. We have not been disappointed! The level of care, support and understanding has been exceptional. The staff are wonderful and showed considerable patience when Mum was settling in. Mum is thoroughly enjoying her stay at Mount
Hall and is enjoying the many stimulating activities. She is having a new lease of life.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your mum in our care and we hope Mount Hall Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make her stay as comfortable as possible and we look forward to seeing you again soon.


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Review from Alison L (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents became residents at Mount Hall in January 2024. The staff made great efforts to help them settle in and also kept us fully informed of the process each step of the way. We cannot stress how impressed we are with the staff at Mount Hall in relation to our parents' medical needs and day-to-day
care and also with the housekeeping and maintenance of the home and the range of imaginative and creative activities offered each week. The standard and quality of the meals is really excellent. The management team are very friendly and always has a listening ear and goes above and beyond what we would have expected. Everyone is very friendly and there are lots of smiles and laughter every time we visit. Our parents settled quickly and appreciate the home, its beautiful setting and the professionalism of all the staff.
The home helped us to host a small 100th party for our dad recently and nothing was too much trouble. We feel very lucky to have found Mount Hall.

Reply from Grace Langfield, Customer Service Adviser at Mount Hall Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with both of your parents in our care. It's so lovely to hear that the staff have gone above and beyond to help your family during this transition and to help your parents feel so settled and welcome. We will certainly pass your comments on to the home manager.


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Review from P U (Daughter of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Mount Hall was very good. Staff very helpful and kind. The room was spacious with a lovely view.
The food was the only letdown, there is definitely room for improvement!
I would, however, recommend Mount Hall to a friend or relative.

Reply from Fran Donno, Customer Service Adviser at Mount Hall Care Home

Thank you for your lovely review. It is always nice to hear words like “Kind” and “Helpful” being used to describe our staff. We will discuss your feedback about the food with the home’s manager to help them continually improve their service. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Jackie H (Niece of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my last review, the care staff have appeared more stable, with friendly, helpful carers who my aunt understands. The activities have also improved, my aunt especially enjoys the musical entertainers. Unfortunately, she has a very old-fashioned wheelchair which doesn't have a folding backrest which
makes it difficult for us to take my aunt out. There were troubles with the cook/chef at New Year, this has been resolved now.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your aunt's stay as comfortable as possible and we look forward to seeing you again soon.


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Review from John H (Husband of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late wife resided at Mount Hall Care Home for the last 7 years. Due to a stroke in April 2011, she suffered massive brain damage that rendered her unable to communicate and speak normally. The stroke also affected her other bodily systems, comprehension and memory. From her 1st day at the home, she
was made welcome, and she was cared for and nursed to a high standard. She was always treated with high regard, respect and dignity. She made friends with several residents and members of staff alike. With my wife at Mount Hall, I found that I could be at ease, due to the knowledge that the standard of care being given to her was first class.

Reply from Eden Tomlinson, Customer Service Adviser at Mount Hall Care Home

Thank you for your kind words. We are deeply saddened to hear of the loss of your wife. We hope Mount Hall did everything they could to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Christine T (Daughter of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only at Mount Hall for a very short time but was immediately made comfortable and secure. We were able to access the room prior to her arrival to bring her personal effects and make it more homely.
The staff were incredibly kind and caring whilst maintaining a professional approach.
We can't
thank everyone at Mount Hall enough for looking after Mum in her final days and helping us through a very different time.

Reply from Grace Langfield, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your kind review. We are so pleased you were accommodated so thoughtfully by the staff at Mount Hall. We are glad to have helped you and your family through such a difficult time but are saddened to hear of your mum's passing. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Wendy P (Daughter of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Mount Hall Care Home since July 2023. We have been very pleased with the care and attention he has received.
It took him a while to settle as it is a big change for him being away from my mum and also relocating from Yorkshire to Cheshire. (My mum is now over here too
so is visiting regularly). Throughout this time the staff have been kind and attentive to all his needs and feelings.
The home is friendly and professional. It is clean and the residents are kept very clean too. The food is of good quality and there is always choice which is nice.
My dad particularly likes the location of Mount Hall and the view from his window.
The activities are run well and are varied and my dad has begun to enjoy these. The one thing I would say is that I wish there was a church service of some kind offered. Even just communion. My dad has always gone to church and I think it would be a huge benefit to him to have this spiritual input.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your father in our care and hope Mount Hall care home did everything possible to make the transition as easy as possible for him. It is always nice to hear words like “kind” and “attentive” being used to describe our care. We will discuss your feedback with the home’s manager to help them continually improve their service. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from C P (Son of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and welcoming staff. The home always feels fresh and clean. Good range of daily entertainment. Prompt response to requests and queries. Smooth transition for my mum from living at home. Lovely grounds and a short distance to local amenities.

Reply from Eden Tomlinson, Customer Service Adviser at Mount Hall Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Mount Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Mount Hall Care Home is calculated as follows: ( (276 Excellents x 5) + (61 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 355 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mount Hall Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Mount Hall is set in beautiful surroundings. Our bedrooms have en suite bathroom facilities. Residents are encouraged to personalise their room with their own belongings.


Awards / Recognitions (7)

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Meet the Team (5)

Francisca

Francisca Owusu-Ansah

Job Title: Home Manager

Joined: 2020

My first role in Bupa was as a staff nurse, then unit manager, before progressing to clinical deputy manager and then home manager in June 2024.


I qualified as a Registered nurse in Ghana in 2002. I have previous experience of working in the NHS and as a haemodialysis nurse for a private dialysis company. The bulk of my experience has however been working in care homes in a variety of roles. Although I have pursued other career ambitions, my passion for working with the elderly always brought me back to the sector.


I love working here as it means so much to me to be part of a supportive team that continuously strives to be world class in the care in the we deliver, through meaningful engagement with residents, their families and staff.


I am a mother of four and in my spare time I and enjoy spending time with my family. The highlight of my weekend is cheering on my little boy and budding footballer at the touchline. I have a passion for fully committing to everything I do both professionally and in my personal life. I enjoy being support to others in any way I can.


Wendy

Wendy Richardson

Job Title: Senior Staff Nurse

Joined: 1995

I have worked at Mount Hall for 29 years. Before this job, I worked as a district nurse in Manchester. I love being a nurse because I'm able to give care to others and make residents smile, and the team I work with always gives 100% every day.


I have been married for 38 years, and have two grown-up sons. In my spare time, I enjoy eating out trying new food and going away on holiday with my family - my husband and sons are my world!


Julie

Julie

Job Title: Senior Staff Nurse

Joined: 2009

I have worked in this role for Bupa for 14 years. I commenced nursing training in 1975 at Withington Hospital, Manchester. After I qualified, I spent many years working in hospitals, specialising in accident & emergency and orthopaedics.


My favourite part about my job is looking after residents and being part of a great team.


I have 4 children, now all grown up! And two grandchildren - outside of work I love spending time with my family.


Surei

Surei Shelleh

Job Title: Chef Manager

Joined: 2020

I have worked for Bupa for 3 years. Before this, I worked as a chef in hotels and restaurants - working in the care industry is great as I love delivering healthy nutritious meals to our residents.


I live local to the home and in my spare time, I love going on long walks with my dog!


Mark

Mark Durkin

Job Title: Maintenance Manager

Joined: 2002

I have worked for Bupa for 21 years. Previous to that, I have worked in a private school and the building trade as a property developer.


I love working in the care sector as no 2 days are the same! Doing all I can for the residents and working with a good and friendly team is what I love about working here.


In my spare time, I enjoy spending time with my partner, Angie and love cooking fancy meals. I also have a keen interest in cars.


Frequently Asked Questions about Mount Hall Care Home

What types of Care is Mount Hall Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mount Hall Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Mount Hall Care Home have?

There are 33 Single Rooms.

What are the Facilities & Services at Mount Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mount Hall Care Home to the centre of Macclesfield?

2.2 mile(s) as the crow flies, distance by road may be significantly further.