Mount Hall Care Home

Flash Lane, Bollington, Macclesfield SK10 5AQ
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9.7 107 Reviews
  • Mount Hall Care Home, Macclesfield
Set within the beautiful Cheshire countryside, in the rural village of Bollington, this Georgian home has been carefully modernised and refurbished to provide a high standard of accommodation and facilities.

Committed to providing individualised care, Mount Hall is a nursing home with a dedicated team of staff who work hard to understand the needs of each resident.

Care plans are offered for short and long term needs and include palliative and Parkinson's care.

Most bedrooms have en-suite bathrooms and views of the large landscaped gardens and all can be personalised to promote familiarity.

The chef is proactive in getting to know each resident’s dietary needs and checks regularly to make sure residents remain happy by offering a selection of tasty and nutritious homemade meals.

Residents benefit from the home’s dedicated activity coordinator who arranges both daily and monthly activities such as film afternoons and garden parties.

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Care Provided by Mount Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Francisca Owusu-Ansah (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Mount Hall Care Home Reviews (107)

Total of 107, showing 21-40
9.7

Mount Hall Care Home has a Review Score of 9.7 (9.721) out of 10, based on 30 reviews in the last 2 years. Over all time Mount Hall Care Home has 107 reviews.

Overall Experience

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Date Published

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Review from Deborah H (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Mount Hall Care Home for over four years. During this time, she has been looked after with care, compassion and patience. The home is always very clean, and the meals served are varied and nutritional. There is always plenty to keep residents happy with entertainment
and activities; although my mother is not always able to join in, there is lots to watch. Has a family atmosphere.

Reply from Eden Tomlinson, Customer Service Adviser at Mount Hall Care Home

Thank you for your kind words. It is always nice to hear words like “Compassion” and “Patience” being used to describe our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from Angela O (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to move my mum from another care home, and having had almost a year of hospitals and nursing care, my mum needed a home that offered good all round day care. Mount Hall staff were understanding of my mother's and our needs, they have provided a lovely room, which is great as she refuses to leave
it, even to go for meals. It's early days, but the staff have all been very helpful to make my mum's stay as comfortable as possible.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for your kind words. We hope Mount Hall Care Home did everything possible to make the transition as easy as possible not only for your mum but for you as well. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing her with the best possible care and we look forward to seeing you soon.


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Review from Joan M (Wife of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit the home I always receive a friendly greeting, all the staff are pleasant and well turned out. They are always ready to discuss/help with any problems or queries I have - nothing seems to be too much trouble for them. My husband is well cared for, kept clean and tidy and well nourished.
The activities are well thought out and provide mental stimulation. There is always plenty of encouragement to participate in events and activities. Overall, I am quite satisfied with the home and my husband's treatment.

Reply from Eden Tomlinson, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.


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Review from Debbie G (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot think of a better place for my mother to be. She is looked after with such care and attention. The staff are attentive and supportive of her needs. They take the time to get to know needs, wishes and feelings. Very supportive of family members and informative to support the care process. Thank
you for all you do.

Reply from Eden Tomlinson, Customer Service Adviser at Mount Hall Care Home

Thank you for your lovely review. It is always nice to hear words like “attentive” and “supportive” being used to describe our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from Sara S (Daughter of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to the home following a stroke. She has been welcomed, cared for, entertained and treated with dignity and respect at all times when life has been stressful and difficult for her.
Any adjustment to her life has been smooth and efficient.
This is as good as it gets.

Reply from Eden Tomlinson, Customer Service Adviser at Mount Hall Care Home

Thank you for your feedback. We are glad to help you and your family through such a difficult time. We hope to continue providing your mother with the best possible care.


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Review from Marion A (Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place to spend my days.
Beautiful views and garden, watching creatures great and small.
Enjoy the activities more than enough.
All the staff work hard and make me happy.
My favourite thing to do here is go outside in the garden.
Thank you for doing everything.

Reply from Grace Langfield, Customer Service Adviser at Mount Hall Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our Mount Hall family. Please let us know if there is anything else we can do to make your stay as comfortable as possible.


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Review from T R (Respite Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent twelve days at Mount Hall Care Home in my recuperation, following a knee replacement. Although there were occasional 'hiccups' and small lapses, these were no more than might be expected in a complex organisation using many staff and treating clients, many with complex needs. Overall, the standard
of care shown to me was very high quality. The staff were courteous, friendly and efficient and I enjoyed my stay at Mount Hall. It helped in promoting an effective recovery after a difficult operation.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear from previous residents feeling like they were cared for and looked after. Hopefully, you will go away from this feeling like you received the best possible care and thank you for choosing Mount Hall for your stay.


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Review from K B (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise the staff at Mount Hall Care Home enough for the care given to my mother-in-law during the last few weeks of her life. She was treated with kindness, care and with dignity and compassion by everyone. Excellent care, beautiful setting, wonderful staff.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your lovely review. We are sorry for your loss. We were very happy to hear you can felt at ease with your mother in our care and we are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your mother received the best possible care.


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Review from C M (Friend of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit my friend that resides at Mount Hall on Saturday. Such a great atmosphere. She always says how wonderful the staff are and how much is always going on. We were all treated to afternoon tea for the Coronation, which was super and a glass of bubbles to boot.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Mount Hall family after your Coronation weekend visit. Please let us know if there is anything we can do to make friends stay as comfortable as possible. We look forward to seeing you again soon.


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Review from Michael A (Son of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

After Covid I feel that the home has declined in as much as the food, overall cleanliness and attention to detail has slipped, all the original staff have left and the void I feel has been filled largely by agency staff. I understand that this is largely unavoidable, but several times I have had to
mention Mum's dirty room. She herself seems content which is good but there is room for improvement.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for your feedback and we have discussed your feedback with the home’s manager to help them continually improve their service. We are sorry that you feel the standards have slipped following covid at Mount Hall. However, the home has confirmed that they have a full team of Bupa staff onboard, who have been carefully selected for their caring qualities and expertise. They have recruited a chef manager who has worked at one of our other Bupa homes and has vast experience, along with 2 new hostesses and 2 new kitchen assistants. We have a full team of 3 activity coordinators, we continue to offer stimulating and meaningful activities. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.


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Review from I B (Son of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We were very grateful that Mount Hall was able to take my father at short notice at the end of October. My mother joined him at Mount Hall in early December. Despite the facility being situated in an old building, the rooms are well-appointed and the facilities good.
The nursing staff were very good
in caring for my parents. However, I got the impression that the home is generally understaffed which gave rise to a number of issues. Meal times were irregular with the afternoon meal often being around 16h30 after lunch at 13h30. A menu choice was not always provided and even when it was, they often received the incorrect meal. The food was sometimes cold.
My father has to be washed and dressed and sometimes he was left in bed until late morning.
Washing of clothes was taking a week with many items seemingly going missing.
In general, the above issues notwithstanding, my parents were well-cared for during their stay (they have now moved to a home in another part of the country).

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Review from Mark A (Son of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum who is 92 became a resident at Mount Hall in 2022 and our family couldn't be happier after we experienced a not-so-successful stay in a previous residential care home where the politics of mixing residents at a residential care home with dementia patients, didn't work out for several reasons.
All the staff are outstanding, the food is superb, the cleanliness is fantastic, the rooms are exquisite, the surrounding setting is so peaceful and all in all, you will not get all these ticks in the box at any other home, rest assured, I've done the research!
Mount Hall Residential Care Home is awesome and this can be contributed in large to the excellent home manager, who is so passionate in the way she runs it and how she maintains high standards throughout.
What are you waiting for, make the call!

Reply from Grace Langfield, Customer Service Adviser at Mount Hall Care Home

Thank you for your kind words. We are very happy to hear you can feel so at ease now having your Mum in our home and hope to continue providing her with the best care possible.


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Review from H W (Respite Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm welcome on arrival. Met by main staff members who have all been very helpful and kind. Trouble with my hearing so difficult to understand and hear some staff members but they are all very respectful. Food in my room could be hotter.
On the whole an agreeable stay to get me back on my feet and
able to go home.

Reply from Grace Langfield, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your review. We are very happy to hear the home did everything possible to make the transition as easy as possible for your recovery. Thank you for choosing Mount Hall for your stay.


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Review from J I (Son of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mounthall Care Home is fantastic. The manager leads an excellent team. The level of care is outstanding. Mum is very well cared for. Her room is always clean and fresh. There are a variety of delicious meal choices. Thank you.
Throughout the week there is a range of activities, crafts, music entertainment,
visits, and enjoyable therapy animal sessions.
The nursing team know the residents very well and do an excellent job.
All of this loving care at Mounthall Care Home, in a beautiful rural Cheshire setting with breathtaking views.
Mum is very happy and a huge thank you to all the staff.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for your lovely review. It is always nice to hear words like "outstanding" being used to describe our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.


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Review from C H (Sister of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been so happy to spend her last weeks being cared for at Mount Hall Care Home. The house is set in well-kept, mostly lawned, gardens surrounded by fields. It is relatively small and has a welcoming, intimate feeling about it, exactly what my sister and I were looking for. Being able to
bring favourite items of furniture made her lovely en-suite room feel instantly more like home and on moving-in day, everyone went out of their way to help my sister settle in. The care she has received has been excellent and as her illness has progressed all the staff have been unfailingly kind and caring, treating her with dignity and cheerfulness. I have felt much reassured that my sister is happy and is in exactly the right place. The bottom line is my sister (and I) feel we could not have made a better choice for her than Mount Hall.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for your lovely review. It is always nice to hear words like 'kind' and 'caring' being used to describe our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your sister's stay as comfortable as possible.


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Review from C H (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent his last few months in Mount Hall. What a beautiful and serene place it is, surrounded by nature and lovely grounds. Before he was too ill, Dad was able to join in with activities; going to Shrigley Hall for afternoon tea with Mum and other residents; he enjoyed the Jubilee celebrations,
particularly the Samba band! As Dad was a great reader, the activities organiser went out of her way to get books to match his interests, and encouraged him to join in with activities. All the staff were brilliant, particularly in Dad's last few weeks, both with him and with the family. They were caring, supportive and empathetic and made every effort to help us all deal with Dad's illness and passing, I cannot thank them enough.

Reply from Rebecca Kellegher, Customer Service Adviser at Mount Hall Care Home

We appreciate you taking the time to leave us your review. It is really nice to hear that your dad was encouraged to get involved in the activities at Mount Hall before he became too ill and that the staff were caring and supportive not only for your dad but to you and the family as well. Thank you for choosing Mount Hall and hopefully you will go away from this feeling like your dad received the best care possible.


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Review from Elaine M (Respite Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed at Mount Hall Care Home for one week after having a hip replacement. The staff were welcoming and my room was nice. During my stay, my medication was monitored and dispensed exactly as prescribed. I was given as much help as I required and all the staff were friendly.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Mount Hall Care Home

Thank you for your review. We are happy to have been able to look after you following your surgery and aid your recovery. Thank you for choosing us for your care.


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Review from Barbara D (Respite Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay was very pleasant and the staff very attentive to make me comfortable.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Mount Hall Care Home

Thank you for choosing us to care for you, we really appreciate your feedback.


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Review from Catharine D (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a real relief that things at Mount Hall are beginning to feel a lot more normal now that most of the Covid restrictions are relaxed. It is such a tranquil place in its rural setting and it was good to see some residents once again having tea outside on a sunny May afternoon when I arrived to visit
my dad. Staff are so friendly and kind and they not only understand Dad's care needs but appreciate his character very well. His abilities to join in activities are very limited now but he is encouraged to participate when he can and his interest in books and reading are well supported. I am always able to go away reassured that he is well cared for in a lovely place.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Mount Hall Care Home

Thank you for taking the time to write us a review. We are happy to hear that your find it reassuring that your dad is being well cared for at Mount Hall. Thank you again for your kindness.


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Review from Doug B (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I phone every night and am always answered by cheerful staff. Have also had a couple of recent visits. Very pleased we chose this care home. Mum is well looked after and is happy. We also like to see pictures on social media.

Reply from Amanda Barnes, Customer Service Adviser at Mount Hall Care Home

We appreciate you taking the time to leave us your comments, it is lovely to hear that you feel your mum is well looked after in our home and that you like to see what we have been upto on our social media. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Mount Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Mount Hall Care Home is calculated as follows: ( (276 Excellents x 5) + (61 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 355 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mount Hall Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Mount Hall is set in beautiful surroundings. Our bedrooms have en suite bathroom facilities. Residents are encouraged to personalise their room with their own belongings.


Awards / Recognitions (0)

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Meet the Team (5)

Francisca

Francisca Owusu-Ansah

Job Title: Home Manager

Joined: 2020

My first role in Bupa was as a staff nurse, then unit manager, before progressing to clinical deputy manager and then home manager in June 2024.


I qualified as a Registered nurse in Ghana in 2002. I have previous experience of working in the NHS and as a haemodialysis nurse for a private dialysis company. The bulk of my experience has however been working in care homes in a variety of roles. Although I have pursued other career ambitions, my passion for working with the elderly always brought me back to the sector.


I love working here as it means so much to me to be part of a supportive team that continuously strives to be world class in the care in the we deliver, through meaningful engagement with residents, their families and staff.


I am a mother of four and in my spare time I and enjoy spending time with my family. The highlight of my weekend is cheering on my little boy and budding footballer at the touchline. I have a passion for fully committing to everything I do both professionally and in my personal life. I enjoy being support to others in any way I can.


Wendy

Wendy Richardson

Job Title: Senior Staff Nurse

Joined: 1995

I have worked at Mount Hall for 29 years. Before this job, I worked as a district nurse in Manchester. I love being a nurse because I'm able to give care to others and make residents smile, and the team I work with always gives 100% every day.


I have been married for 38 years, and have two grown-up sons. In my spare time, I enjoy eating out trying new food and going away on holiday with my family - my husband and sons are my world!


Julie

Julie

Job Title: Senior Staff Nurse

Joined: 2009

I have worked in this role for Bupa for 14 years. I commenced nursing training in 1975 at Withington Hospital, Manchester. After I qualified, I spent many years working in hospitals, specialising in accident & emergency and orthopaedics.


My favourite part about my job is looking after residents and being part of a great team.


I have 4 children, now all grown up! And two grandchildren - outside of work I love spending time with my family.


Surei

Surei Shelleh

Job Title: Chef Manager

Joined: 2020

I have worked for Bupa for 3 years. Before this, I worked as a chef in hotels and restaurants - working in the care industry is great as I love delivering healthy nutritious meals to our residents.


I live local to the home and in my spare time, I love going on long walks with my dog!


Mark

Mark Durkin

Job Title: Maintenance Manager

Joined: 2002

I have worked for Bupa for 21 years. Previous to that, I have worked in a private school and the building trade as a property developer.


I love working in the care sector as no 2 days are the same! Doing all I can for the residents and working with a good and friendly team is what I love about working here.


In my spare time, I enjoy spending time with my partner, Angie and love cooking fancy meals. I also have a keen interest in cars.