Mount Hall Care Home

Flash Lane, Bollington, Macclesfield SK10 5AQ
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9.7 107 Reviews
  • Mount Hall Care Home, Macclesfield
Set within the beautiful Cheshire countryside, in the rural village of Bollington, this Georgian home has been carefully modernised and refurbished to provide a high standard of accommodation and facilities.

Committed to providing individualised care, Mount Hall is a nursing home with a dedicated team of staff who work hard to understand the needs of each resident.

Care plans are offered for short and long term needs and include palliative and Parkinson's care.

Most bedrooms have en-suite bathrooms and views of the large landscaped gardens and all can be personalised to promote familiarity.

The chef is proactive in getting to know each resident’s dietary needs and checks regularly to make sure residents remain happy by offering a selection of tasty and nutritious homemade meals.

Residents benefit from the home’s dedicated activity coordinator who arranges both daily and monthly activities such as film afternoons and garden parties.

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Care Provided by Mount Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Francisca Owusu-Ansah (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Mount Hall Care Home Reviews (107)

Total of 107, showing 41-60
9.7

Mount Hall Care Home has a Review Score of 9.7 (9.721) out of 10, based on 30 reviews in the last 2 years. Over all time Mount Hall Care Home has 107 reviews.

Overall Experience

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Review from J E (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Mount Hall since September 2019. She had been unsure of moving into care but the staff helped her to settle very quickly and she now calls it her home.
She has a lovely room with her own en-suite and pretty views over the garden and fields. Each time we speak she tells me
how contented she is and how kind and helpful the staff are. She has participated in various activities in the lounge and enjoys socialising.
During the past Covid times I have had regular video calls with Mum and the staff have organised these.
I would definitely recommend Mount Hall as it is a caring environment with kind and helpful staff.

Reply from Amanda Barnes, Customer Service Adviser at Mount Hall Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your mum has settled well into our care home and calls it home. It is nice to hear that your mum feels our staff are kind and helpful. Thank you for your recommendation.


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Review from K P (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been a very challenging time for all care homes, and I feel Mount Hall has done an incredible job of keeping its residents safe. They have kept family well informed of their Covid policies and any changes to them as they happened, often reacting quickly if a positive case was registered.
They
offered regular video calls during the periods that the home was closed to visitors, and this was invaluable to both my dad and my family.
All the staff have been very friendly and welcoming towards us all since Dad came to Mount Hall in December 2021, particularly caring towards my 86-year-old mum, who visits regularly.
Now Covid restrictions have been lifted for activities, I would be interested to hear what the home is planning in the upcoming months.
Thank you to everyone at Mount Hall for your continued care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Mount Hall Care Home

Thank you for taking the time to leave your review. We are glad to hear that you were reassured by the safety policies put in place during the pandemic and also that we did everything we could to keep you in touch with your Dad. I will ask our activities coordinator to update both you and your Dad about the activity schedule and see what he may enjoy doing. Thank you again for your feedback.


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Review from Janet B (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time I viewed Mount Hall on behalf of my mum I just knew this was right for her.


The staff are kind, considerate, and caring. The decor and furnishings are classic and smart. Anything that a resident requires or requests is dealt with straight away.


Although my mum has not been there

very long, we are all very happy that we chose Mount Hall.

Reply from Amanda Barnes, Customer Service Adviser at Mount Hall Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy with the care your mum is receiving in our home. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from A H (Wife of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a shaky start as senior staff didn't seem to understand that his vascular dementia was not very severe and was more of a forgetful problem - he had had COVID in hospital and his kidneys are failing, he's been under the care of the hospital so his body is basically end of life. Once the staff
got mental experts in, everything became alright and they understood how to look after him.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Mount Hall Care Home

Thank you for your feedback. We are glad that you are now happy with the care your loved one is receiving at Mount Hall. Please let us know if there is anything further we can do to make his stay as comfortable as possible.


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Review from S M (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Mount Hall since October 2019.
Her room looks out over farmland at the back of the property and she enjoys watching the cattle and sheep on the fields from her chair when she is in her room.
There are daily activities and the staff work tirelessly to look after all
the residents and all their needs. We also receive regular updates of any changes.
From the time you step inside the front door, the staff are friendly and extremely helpful.
I would recommend Mount Hall to anyone and am so pleased my 93-year-old mother is in such a caring place. Every time I leave her I feel reassured she is in good hands. The standard of care is excellent and I would like to thank all the staff for the care my mum receives.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Mount Hall Care Home

Thank you for your lovely review. We are so lucky to have such beautiful views from the rooms at Mount Hall, we are glad that your mum enjoys the farm life. It is so nice to hear the way you describe our staff and it is great to hear that you are reassured knowing your mum is in good hands. Thank you again for your kind words.


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Review from imelda b (Niece of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very content and happy at Mount Hall and frequently expresses her satisfaction with all aspects of her care. This includes not only the carers - who she cannot praise highly enough for their attention and professionalism - but also other staff including the catering staff who cheerfully accommodate
her food preferences.

Reply from Amanda Barnes, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your review, it is lovely to hear that your aunt is happy and content in our care home and that she feels happy in all aspects of her care. Please let us know if there is anything we can do to make your aunt's stay as comfortable as possible.


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Review from Helen W (Daughter of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother will be 100 next month. She has been cared for at Mount Hall for nearly 10 years. The standard of care she receives is excellent and she has a lovely room which has been redecorated recently. I have only ever seen the staff treating her with kindness and dignity. She responds to them with
smiles and laughter which is very reassuring to me. I am so grateful to everyone at Mount Hall for being there for my mother at this time in her life.

Reply from Amanda Barnes, Customer Service Adviser at Mount Hall Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that your mother enjoys her time with us and has liked the past 10 years in our care and that you feel she is treated with dignity and kindness. Thank you for choosing Mount Hall to care for your mother.


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Review from Margaret O (Wife of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems to have enjoyed his stay. He was very tired when he got home. He says he would be okay to stay there again. We felt the home felt warm and friendly and very clean. Friendly staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Mount Hall Care Home

We appreciate you taking the time to leave us your review. Thank you for choosing Mount Hall to care for your husband.


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Review from P P (Friend of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a friend and parishioner to give Holy Communion. I was very impressed by the environment and the staff. In the course of my work, I visit a number of homes and I think Mount Hall Care Home is one of the best I have visited.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Mount Hall Care Home

We appreciate you taking the time to leave us your comments. Thank you.


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Review from A C (Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Room too small for those with mobility problems.
Food portions were too small for my requirements.

Reply from Amanda Barnes, Customer Service Adviser at Mount Hall Care Home

We appreciate you taking the time to leave us your comments. Thank you for bringing this to our attention, we will certainly feed this back to the home manager.


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Review from A H (Son of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience from arranging care (10-day respite care) to meeting the home manager and care staff. Dad was greeted and made to feel at home immediately. The staff were really helpful and proactive.
Unfortunately, due to COVID restrictions, I was unable to accompany my dad into the care home
so I can't comment directly on the facilities or activities, but I have no concerns that they are not excellent.

Reply from Amanda Barnes, Customer Service Adviser at Mount Hall Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear your dad feels like a part of our Mount Hall family. Thank you for choosing Mount Hall for your dad's stay.


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Review from John H (Respite Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have already informed and recommended Mount Hall to several people. This speaks for itself! The nursing care for a broken hip and other health issues was extremely good. Staff pleasant and efficient.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Mount Hall Care Home

Thank you for taking the time to write us a review. We are glad to hear that you felt the care provided was excellent and that the staff were efficient. Thank you for choosing us for your care.


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Review from Brian M (Respite Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Room bright, spacious and good decoration. Staff helpful without being intrusive. Meals punctual and of a good standard. I would highly recommend Mount Hall.

Reply from Melanie Cope, Customer Service Adviser at Mount Hall Care Home

We thank you so much for taking your time to leave a review and for your kind words!


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Review from S M (Daughter of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Mount Hall are second to none. They treat my dad with the utmost respect and dignity and show real compassion and determination to do the best for him. I wouldn't hesitate to recommend Mount Hall.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Mount Hall Care Home

Thank you for your kind review and recommendation.


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Review from A J (Daughter of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum continues to be very well looked after by the wonderful and caring staff at Mount Hall, in what must be extremely challenging times. I feel very grateful for all that they do.
I have been reassured by the communications explaining that they have all the PPE they need and the outline and cleaning
protocols.
Being able to talk to Mum and see her over FaceTime is also very reassuring for me. Thank you to all at Mount Hall.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Mount Hall Care Home

Thank you for your feedback. It is lovely to hear you feel so reassured by the precautions being taken by Mount Hall. We hope to continue providing your mum with the best care possible.


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Review from Anne W (Daughter of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Mount Hall since October 2019 and the family are extremely happy with the professional care she has received during this time. She enjoys going into the longe to join in with the daily activities which are very varied and well organised by the team. The food is of a high standard.
It has been a difficult year for everyone due to COVID, but we have been kept informed with the latest government guidelines on a weekly basis and especially FaceTime calls which have been a lifeline for all of us.

Reply from penelope kudelnitzky, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time out to publish your review. It has been a difficult time for families and loved ones through the last year and I am pleased to hear we helped you stay in touch and up to date with the situation. Please let us know if there is anything else we can do for you or your family.


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Review from Patricia S (Resident) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This has been an extraordinary time due to the "virus" but the staff and the carers have carried on, as usual, being helpful and cheerful and the kitchen is still giving us good food. I am full of admiration for them. This is my fourth year here and the home is "business as usual" and this 97-year-old
is glad to be a resident.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Mount Hall Care Home

We really appreciate you taking the time to leave us such lovely comments. Thank you for your praise.


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Review from J H (Power of Attorney of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider the Mount Hall is extremely well run it rigorously maintains good standards of care and professionalism. In addition, the staff provide that magic which of making residents feel that this is their home.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Mount Hall Care Home

Thank you for taking the time to leave us such kind comments.


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Review from Roger S (Son of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I thank the manager and all the staff of Mount Hall for their dedication and bravery during this difficult time of lock-down. Some of the staff she still sees daily. Others, from the administration, the kitchen and the laundry, she has not seen for many weeks. We are thinking of all of
you and your families.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for taking the time to leave us such kind words.


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Review from Barnadette C (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has settled in well at Mount Hall and seems to be enjoying the company rather than living on her own. She tells me that the staff are very nice and the food is lovely. She has a lovely big room looking out on the garden where she loves to watch the birds from her window. She enjoys the events
afternoon with singing and activities.
I am very happy with the care she receives from all of the staff.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your praise.


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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Mount Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Mount Hall Care Home is calculated as follows: ( (276 Excellents x 5) + (61 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 355 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mount Hall Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Mount Hall is set in beautiful surroundings. Our bedrooms have en suite bathroom facilities. Residents are encouraged to personalise their room with their own belongings.


Awards / Recognitions (0)

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Meet the Team (5)

Francisca

Francisca Owusu-Ansah

Job Title: Home Manager

Joined: 2020

My first role in Bupa was as a staff nurse, then unit manager, before progressing to clinical deputy manager and then home manager in June 2024.


I qualified as a Registered nurse in Ghana in 2002. I have previous experience of working in the NHS and as a haemodialysis nurse for a private dialysis company. The bulk of my experience has however been working in care homes in a variety of roles. Although I have pursued other career ambitions, my passion for working with the elderly always brought me back to the sector.


I love working here as it means so much to me to be part of a supportive team that continuously strives to be world class in the care in the we deliver, through meaningful engagement with residents, their families and staff.


I am a mother of four and in my spare time I and enjoy spending time with my family. The highlight of my weekend is cheering on my little boy and budding footballer at the touchline. I have a passion for fully committing to everything I do both professionally and in my personal life. I enjoy being support to others in any way I can.


Wendy

Wendy Richardson

Job Title: Senior Staff Nurse

Joined: 1995

I have worked at Mount Hall for 29 years. Before this job, I worked as a district nurse in Manchester. I love being a nurse because I'm able to give care to others and make residents smile, and the team I work with always gives 100% every day.


I have been married for 38 years, and have two grown-up sons. In my spare time, I enjoy eating out trying new food and going away on holiday with my family - my husband and sons are my world!


Julie

Julie

Job Title: Senior Staff Nurse

Joined: 2009

I have worked in this role for Bupa for 14 years. I commenced nursing training in 1975 at Withington Hospital, Manchester. After I qualified, I spent many years working in hospitals, specialising in accident & emergency and orthopaedics.


My favourite part about my job is looking after residents and being part of a great team.


I have 4 children, now all grown up! And two grandchildren - outside of work I love spending time with my family.


Surei

Surei Shelleh

Job Title: Chef Manager

Joined: 2020

I have worked for Bupa for 3 years. Before this, I worked as a chef in hotels and restaurants - working in the care industry is great as I love delivering healthy nutritious meals to our residents.


I live local to the home and in my spare time, I love going on long walks with my dog!


Mark

Mark Durkin

Job Title: Maintenance Manager

Joined: 2002

I have worked for Bupa for 21 years. Previous to that, I have worked in a private school and the building trade as a property developer.


I love working in the care sector as no 2 days are the same! Doing all I can for the residents and working with a good and friendly team is what I love about working here.


In my spare time, I enjoy spending time with my partner, Angie and love cooking fancy meals. I also have a keen interest in cars.