Mount Hall Care Home

Flash Lane, Bollington, Macclesfield SK10 5AQ
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9.8 111 Reviews
  • Mount Hall Care Home, Macclesfield
Set within the beautiful Cheshire countryside, in the rural village of Bollington, this Georgian home has been carefully modernised and refurbished to provide a high standard of accommodation and facilities.

Committed to providing individualised care, Mount Hall is a nursing home with a dedicated team of staff who work hard to understand the needs of each resident.

Care plans are offered for short and long term needs and include palliative and Parkinson's care.

Most bedrooms have en-suite bathrooms and views of the large landscaped gardens and all can be personalised to promote familiarity.

The chef is proactive in getting to know each resident’s dietary needs and checks regularly to make sure residents remain happy by offering a selection of tasty and nutritious homemade meals.

Residents benefit from the home’s dedicated activity coordinator who arranges both daily and monthly activities such as film afternoons and garden parties.

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Care Provided by Mount Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Francisca Owusu-Ansah (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Mount Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Mount Hall Care Home Reviews (111)

Total of 111, showing 61-80
9.8

Mount Hall Care Home has a Review Score of 9.8 (9.752) out of 10, based on 34 reviews in the last 2 years. Over all time Mount Hall Care Home has 111 reviews.

Overall Experience

  • 87
  • 21
  • 3
  • 0
  • 0

Date Published

111
11
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77

Review from Patricia S (Resident) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This has been an extraordinary time due to the "virus" but the staff and the carers have carried on, as usual, being helpful and cheerful and the kitchen is still giving us good food. I am full of admiration for them. This is my fourth year here and the home is "business as usual" and this 97-year-old
is glad to be a resident.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Mount Hall Care Home

We really appreciate you taking the time to leave us such lovely comments. Thank you for your praise.


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Review from J H (Power of Attorney of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider the Mount Hall is extremely well run it rigorously maintains good standards of care and professionalism. In addition, the staff provide that magic which of making residents feel that this is their home.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Mount Hall Care Home

Thank you for taking the time to leave us such kind comments.


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Review from Roger S (Son of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I thank the manager and all the staff of Mount Hall for their dedication and bravery during this difficult time of lock-down. Some of the staff she still sees daily. Others, from the administration, the kitchen and the laundry, she has not seen for many weeks. We are thinking of all of
you and your families.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for taking the time to leave us such kind words.


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Review from Barnadette C (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has settled in well at Mount Hall and seems to be enjoying the company rather than living on her own. She tells me that the staff are very nice and the food is lovely. She has a lovely big room looking out on the garden where she loves to watch the birds from her window. She enjoys the events
afternoon with singing and activities.
I am very happy with the care she receives from all of the staff.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your praise.


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Review from James I (Son of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mount Hall is an outstanding Care Home. The standard of care from all staff is excellent.
Mum is now settled and happy, enjoying every aspect of life at Mount Hall.
Excellent management along with a dedicated team of nursing and care staff underlines Mount Hall Care Home as an asset for the care
of the elderly and enriches the lives of each resident.
From the moment you enter Mount Hall, family and visitors are welcomed. This home is beautiful and the standards are very high.
The outstanding manager is supported by an excellent team of caring professionals at every level.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

We really appreciate such amazing feedback. It is great to hear that your mother is well settled and feels at home.


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Review from H E (Daughter of Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed at Mount Hall for respite after a traumatic 6 months of illness. From walking through the front door we were met with smiley happy faces and that continued through her visit. Everything was excellent. My mum cried when leaving and is looking to returning as a visitor and especially
to go back for respite visits. We both cannot recommend Mount Hall, it's staff and residents highly enough.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for such lovely feedback. We are very glad to hear about your mother's positive experience and we are looking forward to seeing her again in the future!


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Review from R T (Husband of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife had one week's respite care and I was impressed by the facilities and generally good feeling within the home. I only briefly experienced the home but my family who visited were all happy with the care and the staff's friendly attitude.

Reply from Greta Narbutaityte, Customer Advisor at Mount Hall Care Home

Thank you for taking the time to leave your review. We hope to see you again in the future.


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Review from P B (Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after. All the staff are very pleasant.

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Review from Mary F (Daughter of Resident) published on 27 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad have settled into this wonderful place. Their rooms are lovely and spacious. Dad can sit and never get tired of his view and Mum loves the beech trees outside. I never fear for them these days. I know their every need is looked after. They have their privacy but there are always staff on
hand to assist. The home is beautifully decorated and kept. There's a real welcoming feel when you arrive. The manager has a real handle on things and is always willing to assist care staff. Mount Hall is a quiet place where the very sick are nurtured. However, it is far from gloomy and there are lots of laughs. Mum recently had her 93rd birthday - what a splendid day we had. The best birthday for a long time. When my sister and I first arrived at Mount Hall, we sat outside and said, 'this is the right place' and so it is. Full marks for homeliness, dignity, warmth and overall care.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

We really appreciate your lovely comments and thank you for trusting us with your parents care.


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Review from Fiona C (Daughter of Resident) published on 21 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mount Hall is an extremely well run residential care home. All of the staff who looked after my mother were so warm, helpful and welcoming. The standard of care is excellent, and I couldn't have wished any more for my mum than to spend her final weeks, due to terminal cancer, at the home. It has been
so comforting to my family and I, that we have the knowledge and peace of mind that she felt safe, warm, comfortable and well cared for throughout her stay.
The home itself is set in beautiful woodland surroundings, with fantastic views and places to walk, be pushed in a wheelchair or just to sit out in the fresh air. Unfortunately, the sun not so easily granted!
I would wholeheartedly recommend Mount Hall to anybody who is considering residential care.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for taking the time to leave such a lovely review. We really appreciate your feedback and please let us know if there is anything else we can do for you or your family.


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Review from Mary B (Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I was welcomed to Mount Hall on the evening of Thursday 8th August, I received nothing but the utmost care, kindness and help from all member of staff.
I was given a beautiful ground floor room with a lovely view in which I felt very comfortable. All my friends who visited me were highly impressed
by my situation and their own encounters with the staff. I would not hesitate to recommend Mount Hall to anyone who needed care and support and I think this home and its staff deserve top marks in all areas.

Reply from Greta Narbutaityte, Customer Advisor at Mount Hall Care Home

Thank you for taking the time to leave such a review. We are very happy to hear you are settled in and feel like a part of our Mount Hall family. Please let us know if there is anything else we can do to make you more comfortable.


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Review from Shaun B (Relative of Resident) published on 29 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mount Hall has offered a life-changing experience for my Aunt. She was withdrawn and introverted when she went into Mount Hall just over 2 years ago. The staff at Mount Hall have been fabulous and tailored the care for my Aunt so she enjoyed the final stage of her life. The administrative support and
assistance given by the staff at Mount Hall also made things much easier for myself and family.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for your kind words. We are saddened to hear about your loss and hope Mount Hall did everything possible to make your aunt comfortable. Thank you for trusting us with her care.


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Review from Robert T (Husband of Resident) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone from the manager to the cleaners puts kindness and care first in all their dealings. This cannot be guaranteed elsewhere and at Mount Hall it is evident from the first impressions to end-of-life.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for such a lovely review.


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Review from G D (Friend of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only stayed for 14 days recoupment from 3 weeks in the hospital. Would have liked some simple exercises or possibility for swimming. Lovely surroundings and good for walking.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for your feedback. We will certainly take your comments on board. Hopefully you made a full recovery and please visit us soon.


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Review from Amanda W (Daughter of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and management provided an excellent standard of care for my mother who was at Mount Hall for 8 weeks. Her end of life care was outstanding and the staff were both extremely caring and sensitive.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. Hopefully, you can go away from this feeling like your mother received the best possible care.


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Review from Elizabeth W (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From 1st phone call, Mount Hall staff were fabulous in helping to get my 88-year-old mother out of hospital and into Mount Hall for a respite week (for us and her) and the week she spent here couldn't have been more caring. The staff are wonderful and my mother is consistently happy.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for such a lovely review. We are happy to hear your mother is enjoying her care. It is always nice to hear from family members feeling at ease with their loved one in our care.


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Review from Benjamin F (Son of Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Smiling, competent (underpaid!) staff who do their best to satisfy residents and family wishes. Residents personal hygiene is excellent, rooms and buildings clean and sweet smelling.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for your kind words, Benjamin. We are glad to hear you feel like your loved one is looked after. We are grateful you chose to trust us with your loved ones care.


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Review from Leonard R (Resident) assisted by family/friend published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff go out of their what to help.
Always cheerful and helpful.
Home always spotless and clean.
Food is a very high standard.
All our family are treated with respect and are always honest.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for your kind words. It is always nice to hear words like “Cheerful” and “Helpful” being used to describe our care. We hope to continue providing our residents with the best possible care.


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Review from Lynn J (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care given to my father. All members of staff were supportive and caring. Mount Hall is a pristine care home, set in beautiful surroundings. I always felt very welcome to visit whatever time I wanted to. I highly recommend this care home.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for your kind words. It is always nice to hear words like “Supportive” and “Caring” being used to describe our care. We are looking forward to seeing you again.


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Review from Charlotte P (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been resident at Mount Hall since July 2018. It was an emotional but realistic decision to make Mount Hall her home so that her needs could be met 24 hrs a day and near to family. It will never be home but everyday mum has received compassionate care from all staff that meets her needs but
does not undermine her individuality or capacity to express opinions. Every day staff listen and respond. Every day mum's life is safe and happy.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for your kind words. Thank you for choosing Mount Hall for your mum's care. We hope we did everything we can to make the transition as easy as possible and hope to continue providing your loved one with the best possible care.


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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Mount Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Mount Hall Care Home is calculated as follows: ( (320 Excellents x 5) + (61 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 399 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mount Hall Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2025

Mount Hall is set in beautiful surroundings. Our bedrooms have en suite bathroom facilities. Residents are encouraged to personalise their room with their own belongings.


Awards / Recognitions (7)

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Meet the Team (6)

Francisca

Francisca Owusu-Ansah

Job Title: Home Manager

Joined: 2020

My first role in Bupa was as a staff nurse, then unit manager, before progressing to clinical deputy manager and then home manager in June 2024.


I qualified as a Registered nurse in Ghana in 2002. I have previous experience of working in the NHS and as a haemodialysis nurse for a private dialysis company. The bulk of my experience has however been working in care homes in a variety of roles. Although I have pursued other career ambitions, my passion for working with the elderly always brought me back to the sector.


I love working here as it means so much to me to be part of a supportive team that continuously strives to be world class in the care in the we deliver, through meaningful engagement with residents, their families and staff.


I am a mother of four and in my spare time I and enjoy spending time with my family. The highlight of my weekend is cheering on my little boy and budding footballer at the touchline. I have a passion for fully committing to everything I do both professionally and in my personal life. I enjoy being support to others in any way I can.


Princess

Princess Mathias

Job Title: Clinical Deputy Manager

Joined: 2024

I am a registered adult nurse with over 13 years experience. My nursing journey started in Nigeria, where I earned my bachelor’s degree in nursing. Following this, I moved to the UK where I obtained a level 5 management in health and social care. My interest in the care home sector grew from my passion for providing high quality, person-centred care. Working in this environment has allowed me to blend my clinical expertise with leadership, ensuring that care is both compassionate and efficient.


What I enjoy most about working in the care sector, is the opportunity to make a meaningful impact on people’s lives every day and the relationships I build with residents, relatives and the care team. The care home environment fosters deep connections, and I appreciate the trust that residents place in us. I am also passionate about self and professional development; I'm currently studying for a masters degree in nursing at the University of Sunderland to further develop my clinical and leadership skills, contributing to evidence-based nursing practice for a better service delivery in the care sector.


Family is a huge part of my life. I am a proud mum of two children - my eldest is 4 and his little sister is 1. I live local to the home, in Bollington, and in my spare time I enjoy outdoor walks and playing with my children at the playground. I also enjoy reading, cooking, swimming and exploring innovative healthcare solutions through simple research and documentations.


Wendy

Wendy Richardson

Job Title: Senior Staff Nurse

Joined: 1995

I have worked at Mount Hall for 29 years. Before this job, I worked as a district nurse in Manchester. I love being a nurse because I'm able to give care to others and make residents smile, and the team I work with always gives 100% every day.


I have been married for 38 years, and have two grown-up sons. In my spare time, I enjoy eating out trying new food and going away on holiday with my family - my husband and sons are my world!


Julie

Julie

Job Title: Senior Staff Nurse

Joined: 2009

I have worked in this role for Bupa for 14 years. I commenced nursing training in 1975 at Withington Hospital, Manchester. After I qualified, I spent many years working in hospitals, specialising in accident & emergency and orthopaedics.


My favourite part about my job is looking after residents and being part of a great team.


I have 4 children, now all grown up! And two grandchildren - outside of work I love spending time with my family.


Surei

Surei Shelleh

Job Title: Chef Manager

Joined: 2020

I have worked for Bupa for 3 years. Before this, I worked as a chef in hotels and restaurants - working in the care industry is great as I love delivering healthy nutritious meals to our residents.


I live local to the home and in my spare time, I love going on long walks with my dog!


Mark

Mark Durkin

Job Title: Maintenance Manager

Joined: 2002

I have worked for Bupa for 21 years. Previous to that, I have worked in a private school and the building trade as a property developer.


I love working in the care sector as no 2 days are the same! Doing all I can for the residents and working with a good and friendly team is what I love about working here.


In my spare time, I enjoy spending time with my partner, Angie and love cooking fancy meals. I also have a keen interest in cars.