Mount Hall Care Home

Flash Lane, Bollington, Macclesfield SK10 5AQ
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9.7 107 Reviews
  • Mount Hall Care Home, Macclesfield
Set within the beautiful Cheshire countryside, in the rural village of Bollington, this Georgian home has been carefully modernised and refurbished to provide a high standard of accommodation and facilities.

Committed to providing individualised care, Mount Hall is a nursing home with a dedicated team of staff who work hard to understand the needs of each resident.

Care plans are offered for short and long term needs and include palliative and Parkinson's care.

Most bedrooms have en-suite bathrooms and views of the large landscaped gardens and all can be personalised to promote familiarity.

The chef is proactive in getting to know each resident’s dietary needs and checks regularly to make sure residents remain happy by offering a selection of tasty and nutritious homemade meals.

Residents benefit from the home’s dedicated activity coordinator who arranges both daily and monthly activities such as film afternoons and garden parties.

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Care Provided by Mount Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Francisca Owusu-Ansah (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Mount Hall Care Home Reviews (107)

Total of 107, showing 61-80
9.7

Mount Hall Care Home has a Review Score of 9.7 (9.721) out of 10, based on 30 reviews in the last 2 years. Over all time Mount Hall Care Home has 107 reviews.

Overall Experience

  • 83
  • 21
  • 3
  • 0
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Date Published

107
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30
77

Review from James I (Son of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mount Hall is an outstanding Care Home. The standard of care from all staff is excellent.
Mum is now settled and happy, enjoying every aspect of life at Mount Hall.
Excellent management along with a dedicated team of nursing and care staff underlines Mount Hall Care Home as an asset for the care
of the elderly and enriches the lives of each resident.
From the moment you enter Mount Hall, family and visitors are welcomed. This home is beautiful and the standards are very high.
The outstanding manager is supported by an excellent team of caring professionals at every level.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

We really appreciate such amazing feedback. It is great to hear that your mother is well settled and feels at home.


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Review from H E (Daughter of Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed at Mount Hall for respite after a traumatic 6 months of illness. From walking through the front door we were met with smiley happy faces and that continued through her visit. Everything was excellent. My mum cried when leaving and is looking to returning as a visitor and especially
to go back for respite visits. We both cannot recommend Mount Hall, it's staff and residents highly enough.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for such lovely feedback. We are very glad to hear about your mother's positive experience and we are looking forward to seeing her again in the future!


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Review from R T (Husband of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife had one week's respite care and I was impressed by the facilities and generally good feeling within the home. I only briefly experienced the home but my family who visited were all happy with the care and the staff's friendly attitude.

Reply from Greta Narbutaityte, Customer Advisor at Mount Hall Care Home

Thank you for taking the time to leave your review. We hope to see you again in the future.


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Review from P B (Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after. All the staff are very pleasant.

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Review from Mary F (Daughter of Resident) published on 27 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad have settled into this wonderful place. Their rooms are lovely and spacious. Dad can sit and never get tired of his view and Mum loves the beech trees outside. I never fear for them these days. I know their every need is looked after. They have their privacy but there are always staff on
hand to assist. The home is beautifully decorated and kept. There's a real welcoming feel when you arrive. The manager has a real handle on things and is always willing to assist care staff. Mount Hall is a quiet place where the very sick are nurtured. However, it is far from gloomy and there are lots of laughs. Mum recently had her 93rd birthday - what a splendid day we had. The best birthday for a long time. When my sister and I first arrived at Mount Hall, we sat outside and said, 'this is the right place' and so it is. Full marks for homeliness, dignity, warmth and overall care.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

We really appreciate your lovely comments and thank you for trusting us with your parents care.


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Review from Fiona C (Daughter of Resident) published on 21 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mount Hall is an extremely well run residential care home. All of the staff who looked after my mother were so warm, helpful and welcoming. The standard of care is excellent, and I couldn't have wished any more for my mum than to spend her final weeks, due to terminal cancer, at the home. It has been
so comforting to my family and I, that we have the knowledge and peace of mind that she felt safe, warm, comfortable and well cared for throughout her stay.
The home itself is set in beautiful woodland surroundings, with fantastic views and places to walk, be pushed in a wheelchair or just to sit out in the fresh air. Unfortunately, the sun not so easily granted!
I would wholeheartedly recommend Mount Hall to anybody who is considering residential care.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for taking the time to leave such a lovely review. We really appreciate your feedback and please let us know if there is anything else we can do for you or your family.


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Review from Mary B (Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I was welcomed to Mount Hall on the evening of Thursday 8th August, I received nothing but the utmost care, kindness and help from all member of staff.
I was given a beautiful ground floor room with a lovely view in which I felt very comfortable. All my friends who visited me were highly impressed
by my situation and their own encounters with the staff. I would not hesitate to recommend Mount Hall to anyone who needed care and support and I think this home and its staff deserve top marks in all areas.

Reply from Greta Narbutaityte, Customer Advisor at Mount Hall Care Home

Thank you for taking the time to leave such a review. We are very happy to hear you are settled in and feel like a part of our Mount Hall family. Please let us know if there is anything else we can do to make you more comfortable.


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Review from Shaun B (Relative of Resident) published on 29 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mount Hall has offered a life-changing experience for my Aunt. She was withdrawn and introverted when she went into Mount Hall just over 2 years ago. The staff at Mount Hall have been fabulous and tailored the care for my Aunt so she enjoyed the final stage of her life. The administrative support and
assistance given by the staff at Mount Hall also made things much easier for myself and family.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for your kind words. We are saddened to hear about your loss and hope Mount Hall did everything possible to make your aunt comfortable. Thank you for trusting us with her care.


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Review from Robert T (Husband of Resident) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone from the manager to the cleaners puts kindness and care first in all their dealings. This cannot be guaranteed elsewhere and at Mount Hall it is evident from the first impressions to end-of-life.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for such a lovely review.


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Review from G D (Friend of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only stayed for 14 days recoupment from 3 weeks in the hospital. Would have liked some simple exercises or possibility for swimming. Lovely surroundings and good for walking.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for your feedback. We will certainly take your comments on board. Hopefully you made a full recovery and please visit us soon.


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Review from Amanda W (Daughter of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and management provided an excellent standard of care for my mother who was at Mount Hall for 8 weeks. Her end of life care was outstanding and the staff were both extremely caring and sensitive.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. Hopefully, you can go away from this feeling like your mother received the best possible care.


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Review from Elizabeth W (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From 1st phone call, Mount Hall staff were fabulous in helping to get my 88-year-old mother out of hospital and into Mount Hall for a respite week (for us and her) and the week she spent here couldn't have been more caring. The staff are wonderful and my mother is consistently happy.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for such a lovely review. We are happy to hear your mother is enjoying her care. It is always nice to hear from family members feeling at ease with their loved one in our care.


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Review from Benjamin F (Son of Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Smiling, competent (underpaid!) staff who do their best to satisfy residents and family wishes. Residents personal hygiene is excellent, rooms and buildings clean and sweet smelling.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for your kind words, Benjamin. We are glad to hear you feel like your loved one is looked after. We are grateful you chose to trust us with your loved ones care.


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Review from Leonard R (Resident) assisted by family/friend published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff go out of their what to help.
Always cheerful and helpful.
Home always spotless and clean.
Food is a very high standard.
All our family are treated with respect and are always honest.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for your kind words. It is always nice to hear words like “Cheerful” and “Helpful” being used to describe our care. We hope to continue providing our residents with the best possible care.


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Review from Lynn J (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care given to my father. All members of staff were supportive and caring. Mount Hall is a pristine care home, set in beautiful surroundings. I always felt very welcome to visit whatever time I wanted to. I highly recommend this care home.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for your kind words. It is always nice to hear words like “Supportive” and “Caring” being used to describe our care. We are looking forward to seeing you again.


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Review from Charlotte P (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been resident at Mount Hall since July 2018. It was an emotional but realistic decision to make Mount Hall her home so that her needs could be met 24 hrs a day and near to family. It will never be home but everyday mum has received compassionate care from all staff that meets her needs but
does not undermine her individuality or capacity to express opinions. Every day staff listen and respond. Every day mum's life is safe and happy.

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for your kind words. Thank you for choosing Mount Hall for your mum's care. We hope we did everything we can to make the transition as easy as possible and hope to continue providing your loved one with the best possible care.


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Review from Harry F (Son of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am endlessly impressed with the good humour, friendliness, patience and down to earthness of the nursing staff. I have only visited twice since the resident has been there and each time it has been a relaxed and happy atmosphere.
Pay them more!

Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for taking the time to leave such a lovely review. We are very happy to hear you can feel at ease when visiting our care home. We are looking forward to seeing you again.


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Review from Beryl P (Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here has been 1st class. I have been well fed and cared for.

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Review from H W (Resident) assisted by family/friend published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the overall experience at Mount Hall. Friendly caring staff and well looked after.

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Review from Caroline W (Friend of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first impression on entering the home for the first time was overwhelming of a care home with excellent standards. The friendly welcome and caring nature of the staff was surprising and the care that was taken to ensure the comfort of my friend (the new resident) was second to none. Since that day,
my opinion has only grown better and I believe that you would have to travel a long way to find better. The whole enterprise is well kept, neat and tidy, well furnished and the staff appear happy and contended. The new receptionist is a perfect complement to the managers good management.

Reply from Josephine Gaupholm, Customer Adviser at Mount Hall Care Home

Thank you for your review of Mount Hall Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being caring and welcoming. We will share all of your comments with the home manager. The Bupa Customer Care Team.


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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Mount Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Mount Hall Care Home is calculated as follows: ( (276 Excellents x 5) + (61 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 355 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mount Hall Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Mount Hall is set in beautiful surroundings. Our bedrooms have en suite bathroom facilities. Residents are encouraged to personalise their room with their own belongings.


Awards / Recognitions (0)

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Meet the Team (5)

Francisca

Francisca Owusu-Ansah

Job Title: Home Manager

Joined: 2020

My first role in Bupa was as a staff nurse, then unit manager, before progressing to clinical deputy manager and then home manager in June 2024.


I qualified as a Registered nurse in Ghana in 2002. I have previous experience of working in the NHS and as a haemodialysis nurse for a private dialysis company. The bulk of my experience has however been working in care homes in a variety of roles. Although I have pursued other career ambitions, my passion for working with the elderly always brought me back to the sector.


I love working here as it means so much to me to be part of a supportive team that continuously strives to be world class in the care in the we deliver, through meaningful engagement with residents, their families and staff.


I am a mother of four and in my spare time I and enjoy spending time with my family. The highlight of my weekend is cheering on my little boy and budding footballer at the touchline. I have a passion for fully committing to everything I do both professionally and in my personal life. I enjoy being support to others in any way I can.


Wendy

Wendy Richardson

Job Title: Senior Staff Nurse

Joined: 1995

I have worked at Mount Hall for 29 years. Before this job, I worked as a district nurse in Manchester. I love being a nurse because I'm able to give care to others and make residents smile, and the team I work with always gives 100% every day.


I have been married for 38 years, and have two grown-up sons. In my spare time, I enjoy eating out trying new food and going away on holiday with my family - my husband and sons are my world!


Julie

Julie

Job Title: Senior Staff Nurse

Joined: 2009

I have worked in this role for Bupa for 14 years. I commenced nursing training in 1975 at Withington Hospital, Manchester. After I qualified, I spent many years working in hospitals, specialising in accident & emergency and orthopaedics.


My favourite part about my job is looking after residents and being part of a great team.


I have 4 children, now all grown up! And two grandchildren - outside of work I love spending time with my family.


Surei

Surei Shelleh

Job Title: Chef Manager

Joined: 2020

I have worked for Bupa for 3 years. Before this, I worked as a chef in hotels and restaurants - working in the care industry is great as I love delivering healthy nutritious meals to our residents.


I live local to the home and in my spare time, I love going on long walks with my dog!


Mark

Mark Durkin

Job Title: Maintenance Manager

Joined: 2002

I have worked for Bupa for 21 years. Previous to that, I have worked in a private school and the building trade as a property developer.


I love working in the care sector as no 2 days are the same! Doing all I can for the residents and working with a good and friendly team is what I love about working here.


In my spare time, I enjoy spending time with my partner, Angie and love cooking fancy meals. I also have a keen interest in cars.