Mount Hall Care Home

Flash Lane, Bollington, Macclesfield SK10 5AQ
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9.7 107 Reviews
  • Mount Hall Care Home, Macclesfield
Set within the beautiful Cheshire countryside, in the rural village of Bollington, this Georgian home has been carefully modernised and refurbished to provide a high standard of accommodation and facilities.

Committed to providing individualised care, Mount Hall is a nursing home with a dedicated team of staff who work hard to understand the needs of each resident.

Care plans are offered for short and long term needs and include palliative and Parkinson's care.

Most bedrooms have en-suite bathrooms and views of the large landscaped gardens and all can be personalised to promote familiarity.

The chef is proactive in getting to know each resident’s dietary needs and checks regularly to make sure residents remain happy by offering a selection of tasty and nutritious homemade meals.

Residents benefit from the home’s dedicated activity coordinator who arranges both daily and monthly activities such as film afternoons and garden parties.

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Care Provided by Mount Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Francisca Owusu-Ansah (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Mount Hall Care Home Reviews (107)

Total of 107, showing 81-100
9.7

Mount Hall Care Home has a Review Score of 9.7 (9.721) out of 10, based on 30 reviews in the last 2 years. Over all time Mount Hall Care Home has 107 reviews.

Overall Experience

  • 83
  • 21
  • 3
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Date Published

107
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Review from Martin L (Son of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant atmosphere. Clean and tidy, well mannered and helpful staff. Good activities programme and good quality meals with choice options. A very approachable manager who is proactive in the day to day running of the care home.

Reply from Josephine Gaupholm, Customer Adviser at Mount Hall Care Home

Thank you for your review of Mount Hall Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the home being clean and the staff being helpful. We will share your comments with the home manager.
The Bupa Customer care Team.


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Review from Neil L (Son of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice and clean. The staff very friendly, especially the receptionist who is very helpful.
My mother is very happy there, she has a lovely room and is very well looked after.
Very good manager. Food good, overall, I cannot fault the home.

Reply from Josephine Gaupholm, Customer Adviser at Mount Hall Care Home

Thank you for your review of Mount Hall Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding your mother being well looked after. We will share your comments with the home manager.
The Bupa Customer Care Team.


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Review from Kathleen W (Wife of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has stayed with you for 1 week. We know he's been well looked after and he will most likely be joining you again soon. Thank you.

Reply from Josephine Gaupholm, Customer Adviser at Mount Hall Care Home

Thank you for your review of Mount Hall Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding knowing your husband is well looked after. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from C B (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently stayed here for a weeks respite. Myself and the family are so pleased with the care my father has received. From the cleaning staff all the way through to management everyone has been so kind, helpful and professional. My dad has enjoyed his stay and will be staying again in November.
Thank
you all from the bottom of my heart. You really are very much appreciated.

Reply from Josephine Gaupholm, Customer Adviser at Mount Hall Care Home

Thank you for your review of Mount Hall Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding how your father enjoyed his stay. We will share your comments with the home's manager. The Bupa Customer care Team.


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Review from Steve P (Son-in-law of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law stayed here for almost 3 months. The home and the staff are really nice and I'd definitely recommend it. They looked after him really well, giving a level of care we just could not have provided in his own home.


We joined him for lunch one day and saw at first hand the staff looking

after everyone, making sure everyone was eating and drinking properly and organising alternative food or drink for those who wanted it.


Nursing staff dealt well with my father in law's medical needs and reacted quickly and professionally when he did need a hospital admission.


I found all the staff to be approachable and friendly, all ready to discuss anything to help make his stay as comfortable as possible.


Reply from Josephine Gaupholm, Customer Adviser at Mount Hall Care Home

Thank you for your review of Mount Hall Care Home. We are pleased to hear that your father-in-law has had a positive experience at the home and appreciate your comments regarding the staff being approachable and friendly. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from E R (Brother of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the staff to be unfailingly helpful in all aspects. Welcoming and informative. As relatives, we are particularly appreciative of the little touches eg offer of a drink and visits when we visit and always very pleasant.

Reply from Josephine Gaupholm, Customer Adviser at Mount Hall Care Home

Thank you for your review of Mount Hall Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the helpfulness of the staff and the little touches they do to make it feel like home. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Paulene W (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently activities seemed to have declined.

Reply from Josephine Gaupholm, Customer Adviser at Mount Hall Care Home

Thank you for your review of Mount Hall Care Home. We are pleased to hear that overall you have had a positive experience at the home and appreciate your comments regarding the activities. We will share that feedback with the home's manager. The Bupa Customer Care Team


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Review from N C (Son of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are amazing and attend to all of my mother's needs.
The food is delicious and her appetite has returned.
The activities are appropriate and stimulating for her.
Nothing is too much trouble and staff are always happy to help. Her room is spacious and airy and the lounges are bright
and welcoming. The home has a real, homely feel and is set in beautiful grounds.
All facilities are of a high standard and the home is spotlessly clean.

Reply from Andrew Hyland, Customer Adviser at Mount Hall Care Home

Thank you for your review. We are pleased to hear that your mother's appetite has returned and that the activities are appropriate and stimulating. We will share your comments regarding the high standard of the facilities on offer at the home with the home's manager. The Bupa Customer Care Team


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Review from Robert B (Husband of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's care is very good and she is very happy at Mount Hall. The home is quite informal and the care is not institutionalised. I cannot praise the home and the staff highly enough.
Excellent rooms, excellent range of activities but most of all excellent and outstanding staff.

Reply from Gabriella Mills, Customer Advisor at Mount Hall Care Home

Thank you for your review of Mount Hall Care Home. We are pleased to hear that you are happy with your wife's care and glad that she is enjoying her new home. We appreciate your comments on the staff at our care home and will share all your comments with the care home's manager. The Bupa Customer Care Team.


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Review from Christine D (Respite Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After an operation and stay in the hospital Mount Hall Care Home was an ideal place for respite care and recuperation. The staff at all levels made me feel most at home and were excellent at all times of day and night.


Nothing was too much trouble and the standard of food and choice was available.

Lovely surroundings - very quiet and peaceful. The outdoor environment is excellent.

Reply from Gabriella Mills, Customer Adviser at Mount Hall Care Home

Thank you for your review. We are pleased to hear that you have had a positive experience in our Mount Hall care home and your stay was a comfortable one. We appreciate your comments of our staff and will share your feedback with the care home's manager. The Bupa Customer Care Team.


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Review from Graham N (Husband of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Mount Hall for the professional care they give to my wife and for the assistance and advice given to my family and me at a critical time in our lives. I would also like to express my gratitude to the staff for allowing me to be with my wife in her hours of greatest
need.

Reply from Gabriella Mills, Customer Advisor at Mount Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience with our care home and appreciate your comments. We will share your review with the care home's manager. The Bupa Customer Care Team


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Review from Anne R (Daughter of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Mount all for the professional care they give to my Mum. At a time of extreme family distress, as my Mum was not likely to survive. I cannot overemphasize the help and empathy shown to me and my family. They treat my Mum with dignity in a friendly atmosphere. She
feels at home there.

Reply from Gabriella Mills, Customer Adviser at Mount Hall Care Home

Thank you for your review. We are pleased to hear about the positive experience you and your Mother are receiving in our care home. We greatly appreciate your comments on our staff and will share them with the home's manager. The Bupa Customer Care Team.


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Review from J B (Private Carer of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I look after my client on a regular weekly basis at the home. I have always been accepted very kindly and friendly by all the staff. Nothing is too much for them along with the management and nursing staff.
They have a very varied activity rota which the residents enjoy.
It is a lovely environment
for the residents enjoy.
A big 'thank you' to them all.

Reply from Gabriella Mills, Customer Adviser at Mount Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience at Mount Hall and appreciate your comments on our staff. Your review will be shared with the home's manager. The Bupa Customer Care Team.


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Review from Christine H (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all friendly and can't do enough to accommodate anything residents need (within reason). All very caring and understanding. Rooms and cleanliness are excellent. I don't think we could have found a nicer home for my dad.

Reply from Gabriella Mills, Customer Adviser at Mount Hall Care Home

Thank you for your review. We are pleased to hear that your Dad has had a positive experience staying in our home and glad you are happy with your choice. Your comments are appreciated and we will share with the home's manager. The Bupa Customer Care Team.


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Review from Judy S (Wife of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very, very pleased with the care and attention provided to my husband by all the staff. They made a difficult fortnight for me very happy in the way they encouraged and looked after my husband.

Reply from Gabriella Mills, Customer Adviser at Mount Hall Care Home

Thank you for your review of Mount Hall. We are pleased to hear about both you and your husbands positive experience and appreciate the comments you have made. Your review will be shared with the home's manager. The Bupa Customer Care Team.


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Review from Chris M (Son of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy atmosphere, never smells of bad smells. My mother feels safe there and all the staff are kind, happy and never bad-tempered with her. Any doubts I have re Mum's health, the nurses always put my mind at rest. I feel my mum is in the best place for care and think they have given Mum extra time.

Reply from Natalie Krisman, Customer Service Advisor at Mount Hall Care Home

Thank you for your review and I am really pleased to hear that you have had a positive experience with Mount Hall.


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Review from Peter B (Son of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been there for 7 months. From the very first day I called there I have had nothing but admiration for all the staff. It also has a homely feel. I have never had cause to complain about anything. My mother could not be better cared for.

Reply from Natalie Krisman, Customer Service Advisor at Mount Hall Care Home

I'm really pleased to hear that you are happy with the home, the brilliant staff and the care your mum has received.


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Review from Richard W (Son of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with friendly, warm and caring staff. Extremely good nursing with a high standard of care in homely surroundings.

Reply from Natalie Krisman, Customer Service Advisor at Mount Hall Care Home

Thank you for sharing your review and I'm pleased to hear that you are happy with the home and care staff.


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Review from Sheila W (Resident) assisted by family/friend published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely well looked after by good nurses and excellent carers.

Reply from Natalie Krisman, Customer Service Advisor at Mount Hall Care Home

I'm really glad to hear that you are well looked after. Thank you for your review.


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Review from Vanessa W (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled here very well in such a short space of time.
I chose Mount Hall Care Home as I felt it had that homely feel and the house is very clean and like a home from home. The staff here are very helpful and adapt their skills to each individual with love and care. Great food! We are
free to come and go at any hour and we're not restricted to certain times. The activities here my mum enjoys and they are varied and always enjoyable. I am kept informed of mums health and anything that may upset her and if she's ill it is dealt with quickly by a doctor.

Reply from Natalie Krisman, Customer Service Advisor at Mount Hall Care Home

Thank you for your review and I'm pleased to hear that your mum has settled in well at the home and is enjoying the activities there!


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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Mount Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Mount Hall Care Home is calculated as follows: ( (276 Excellents x 5) + (61 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 355 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mount Hall Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Mount Hall is set in beautiful surroundings. Our bedrooms have en suite bathroom facilities. Residents are encouraged to personalise their room with their own belongings.


Awards / Recognitions (0)

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Meet the Team (5)

Francisca

Francisca Owusu-Ansah

Job Title: Home Manager

Joined: 2020

My first role in Bupa was as a staff nurse, then unit manager, before progressing to clinical deputy manager and then home manager in June 2024.


I qualified as a Registered nurse in Ghana in 2002. I have previous experience of working in the NHS and as a haemodialysis nurse for a private dialysis company. The bulk of my experience has however been working in care homes in a variety of roles. Although I have pursued other career ambitions, my passion for working with the elderly always brought me back to the sector.


I love working here as it means so much to me to be part of a supportive team that continuously strives to be world class in the care in the we deliver, through meaningful engagement with residents, their families and staff.


I am a mother of four and in my spare time I and enjoy spending time with my family. The highlight of my weekend is cheering on my little boy and budding footballer at the touchline. I have a passion for fully committing to everything I do both professionally and in my personal life. I enjoy being support to others in any way I can.


Wendy

Wendy Richardson

Job Title: Senior Staff Nurse

Joined: 1995

I have worked at Mount Hall for 29 years. Before this job, I worked as a district nurse in Manchester. I love being a nurse because I'm able to give care to others and make residents smile, and the team I work with always gives 100% every day.


I have been married for 38 years, and have two grown-up sons. In my spare time, I enjoy eating out trying new food and going away on holiday with my family - my husband and sons are my world!


Julie

Julie

Job Title: Senior Staff Nurse

Joined: 2009

I have worked in this role for Bupa for 14 years. I commenced nursing training in 1975 at Withington Hospital, Manchester. After I qualified, I spent many years working in hospitals, specialising in accident & emergency and orthopaedics.


My favourite part about my job is looking after residents and being part of a great team.


I have 4 children, now all grown up! And two grandchildren - outside of work I love spending time with my family.


Surei

Surei Shelleh

Job Title: Chef Manager

Joined: 2020

I have worked for Bupa for 3 years. Before this, I worked as a chef in hotels and restaurants - working in the care industry is great as I love delivering healthy nutritious meals to our residents.


I live local to the home and in my spare time, I love going on long walks with my dog!


Mark

Mark Durkin

Job Title: Maintenance Manager

Joined: 2002

I have worked for Bupa for 21 years. Previous to that, I have worked in a private school and the building trade as a property developer.


I love working in the care sector as no 2 days are the same! Doing all I can for the residents and working with a good and friendly team is what I love about working here.


In my spare time, I enjoy spending time with my partner, Angie and love cooking fancy meals. I also have a keen interest in cars.