Mount Hall Care Home

Flash Lane, Bollington, Macclesfield SK10 5AQ
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9.7 107 Reviews
  • Mount Hall Care Home, Macclesfield
Set within the beautiful Cheshire countryside, in the rural village of Bollington, this Georgian home has been carefully modernised and refurbished to provide a high standard of accommodation and facilities.

Committed to providing individualised care, Mount Hall is a nursing home with a dedicated team of staff who work hard to understand the needs of each resident.

Care plans are offered for short and long term needs and include palliative and Parkinson's care.

Most bedrooms have en-suite bathrooms and views of the large landscaped gardens and all can be personalised to promote familiarity.

The chef is proactive in getting to know each resident’s dietary needs and checks regularly to make sure residents remain happy by offering a selection of tasty and nutritious homemade meals.

Residents benefit from the home’s dedicated activity coordinator who arranges both daily and monthly activities such as film afternoons and garden parties.

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Care Provided by Mount Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Francisca Owusu-Ansah (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Mount Hall Care Home Reviews (107)

Total of 107, showing 101-107
9.7

Mount Hall Care Home has a Review Score of 9.7 (9.721) out of 10, based on 30 reviews in the last 2 years. Over all time Mount Hall Care Home has 107 reviews.

Overall Experience

  • 83
  • 21
  • 3
  • 0
  • 0

Date Published

107
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77

Review from P A (Daughter-in-law of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't be happier with the care given to my mother-in-law (not the most easiest of people to please!).
It is a home setting within a care home. All the staff greet us with smiles and conversation even though their work is very emotionally and physically demanding.
A care/nursing home is the last
resort for families but our choice of Mount Hall has made the transition from home to home so much easier than we anticipated. With much gratitude and thanks for your help.

Reply from Stephen Rondel, Customer Adviser at Mount Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We understand how difficult it can be for families so we are always eager to make things as easy as possible for our residents.


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Review from Elaine R (Daughter of Resident) published on 11 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been in respite care and then a hospital when we were asked to find her a nursing home as there was nothing more medically that could be done for her. It's a minefield out there. We visited every nursing home that we could find within the Macclesfield area, and some I have to say were very depressing.
Mount
Hall just felt right as soon as we went in and we were so pleased that they had a vacancy. We could not have made a better choice as mum was very comfortable there and was extremely well cared for.
Mum sadly died very recently and once again the staff were considerate of mum and our needs, they couldn't have been kinder.
I can't praise the team at Mount Hall highly enough for their care and consideration for mum's welfare and comfort throughout her time with them and I'd have no hesitation in recommending this nursing home to anyone looking for a comfortable, efficient, caring and friendly home for friend or relative.

Reply from Natalie Krisman, Customer Services Administrator at Mount Hall Care Home

Thank you for sharing this with us and I'm sorry for your loss. I'm pleased that you had a positive experience at Bupa's Mount Hall and that your mother was comfortable and well-cared for there.


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Review from Jane B (Friend of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mount Hall is a wonderful place. If you cannot stay at home then Mount Hall is the next best place. The staff have been there for a long time and are very caring and thoughtful. The residents are treated with respect at all times and it feels like they are all one big family.
Relatives are kept well
informed and are always made very welcome. I cannot speak highly enough of Mount Hall and it's staff.

Reply from Jayne Duck, Customer Services administrator at Mount Hall Care Home

Thank you for your review and such kind words about our staff. It is the little things like a smile or a little chat that makes all the difference and more like a family.


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Review from I D (Friend of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the most pleasant and efficient nursing home that I have ever visited.

Reply from Jayne Duck, Customer services administrator at Mount Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


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Review from Neil S (Son of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most important aspect of Mount Hall is the kind and caring approach of the staff, which permeates all the staff, nursing, care workers, cooks, cleaning staff and so forth. My father is very well looked after and so far as I can judge of a man with dementia, he is content, calm and even happy. The
home itself is well appointed with beautiful views. While one cannot escape from its being at heart a care home, the atmosphere is more akin to that of a small country hotel. This was the best home I could identify and has lived up to my expectations.

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Review from John P (Resident) assisted by family/friend published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a resident, I feel that I am well looked after. Care staff are kind and considerate. I feel I have a good relationship with all staff members, carers, kitchen staff, housekeeping, laundry, administration and nursing staff. Any minor problems that have occurred have always been rectified within a
timely manner and to my satisfaction.

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Review from Jane L (Daughter of Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not only am I the daughter of a resident at Mount Hall Care Home, I had the chance to see the other side of the coin when I went into the home myself for respite.


I cannot speak more highly of the care and kindness I received across the board from the housekeepers to the nursing sisters.


Reply from Jayne Duck, Customer Services Administrator at Mount Hall Care Home

Thank you for your review. I'm so glad that you enjoyed your respite with us and for your kind words about our staff.


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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Mount Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Mount Hall Care Home is calculated as follows: ( (276 Excellents x 5) + (61 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 355 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mount Hall Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Mount Hall is set in beautiful surroundings. Our bedrooms have en suite bathroom facilities. Residents are encouraged to personalise their room with their own belongings.


Awards / Recognitions (0)

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Meet the Team (5)

Francisca

Francisca Owusu-Ansah

Job Title: Home Manager

Joined: 2020

My first role in Bupa was as a staff nurse, then unit manager, before progressing to clinical deputy manager and then home manager in June 2024.


I qualified as a Registered nurse in Ghana in 2002. I have previous experience of working in the NHS and as a haemodialysis nurse for a private dialysis company. The bulk of my experience has however been working in care homes in a variety of roles. Although I have pursued other career ambitions, my passion for working with the elderly always brought me back to the sector.


I love working here as it means so much to me to be part of a supportive team that continuously strives to be world class in the care in the we deliver, through meaningful engagement with residents, their families and staff.


I am a mother of four and in my spare time I and enjoy spending time with my family. The highlight of my weekend is cheering on my little boy and budding footballer at the touchline. I have a passion for fully committing to everything I do both professionally and in my personal life. I enjoy being support to others in any way I can.


Wendy

Wendy Richardson

Job Title: Senior Staff Nurse

Joined: 1995

I have worked at Mount Hall for 29 years. Before this job, I worked as a district nurse in Manchester. I love being a nurse because I'm able to give care to others and make residents smile, and the team I work with always gives 100% every day.


I have been married for 38 years, and have two grown-up sons. In my spare time, I enjoy eating out trying new food and going away on holiday with my family - my husband and sons are my world!


Julie

Julie

Job Title: Senior Staff Nurse

Joined: 2009

I have worked in this role for Bupa for 14 years. I commenced nursing training in 1975 at Withington Hospital, Manchester. After I qualified, I spent many years working in hospitals, specialising in accident & emergency and orthopaedics.


My favourite part about my job is looking after residents and being part of a great team.


I have 4 children, now all grown up! And two grandchildren - outside of work I love spending time with my family.


Surei

Surei Shelleh

Job Title: Chef Manager

Joined: 2020

I have worked for Bupa for 3 years. Before this, I worked as a chef in hotels and restaurants - working in the care industry is great as I love delivering healthy nutritious meals to our residents.


I live local to the home and in my spare time, I love going on long walks with my dog!


Mark

Mark Durkin

Job Title: Maintenance Manager

Joined: 2002

I have worked for Bupa for 21 years. Previous to that, I have worked in a private school and the building trade as a property developer.


I love working in the care sector as no 2 days are the same! Doing all I can for the residents and working with a good and friendly team is what I love about working here.


In my spare time, I enjoy spending time with my partner, Angie and love cooking fancy meals. I also have a keen interest in cars.