Newton Court Care Home

28 St Ann's Road, Middlewich CW10 9BJ
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9.6 46 Reviews
  • Newton Court Care Home, Middlewich
Care plans at Newton Court are carefully tailored to the needs of each individual and delivered by a friendly and professional team 24 hours a day. Care is provided for short or long term stays to those requiring residential, nursing, dementia residential, palliative and Parkinson's care and to those who are just looking for a little respite and convalescence.

The home has a friendly and welcoming feel to ensure that residents feel at home. Within walking distance of Middlewich town centre, the location is perfect for residents who want to stay in touch with the community. All bedrooms have ensuite facilities and are comfortably furnished and each has a 24 call system for peace of mind. Residents have access to Wi-Fi, a nutritionist and an optician and they can also benefit from regular reminiscence sessions.

The meals at Newton Court are freshly produced by the on-site chef, and residents can choose to eat in the dining room or in their own rooms. During warm weather residents also have the chance to eat outside in the garden. As with all Bupa homes, a Night Bite menu is also available for late-night snacks and refreshments.

The home ensures there is a busy calendar of activities for residents to enjoy, including bingo, beauty therapy, reading sessions and film nights while every month a themed event welcomes friends and family to join in. Visiting entertainers and regular days out to places of local interest are popular events.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Newton Court Care Home' or pop in to the home for afternoon tea or join them for one of their regular events.

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Care Provided by Newton Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Elaine Hollinshead (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Newton Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Newton Court Care Home Reviews (46)

Total of 46, showing 1-20
9.6

Newton Court Care Home has a Review Score of 9.6 (9.646) out of 10, based on 23 reviews in the last 2 years. Over all time Newton Court Care Home has 46 reviews.

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Review from L O (Daughter of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is happy at being at Newton Court, she has been very well looked after the year that she's been there. The care staff and nursing staff have a great relationship with her. The staff respect my mum's wishes of staying in her room, but she does like having her hair done by the hairdresser.

Reply from Maria Ricketts, Customer Care Adviser at Newton Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from S D (Wife of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderful. Always a happy atmosphere. Prompt to respond and quick to help. Rooms are a bit shabby but the food is good and varied.

Reply from Rosie Smith, Customer Advisor at Newton Court Care Home

Hello and thank you for taking the time to leave a review for the staff at Newton Court Care Home. We are thrilled that the home had such a great atmosphere and that the staff were so wonderful. We will take your comments on board for the future. Best wishes!


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Review from R W (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved to Newton Court in December last year. My overall experience has been very good and my Mum has settled in very well. The nursing staff and carers who look after my Mum upstairs are exceptional. They go above and beyond. Every time I ask to take my Mum out or have her ready for a particular
occasion. If there are any problems the nurses go out of their way to sort it out straight away. The atmosphere upstairs is always very friendly.

Reply from Rosie Smith, Customer Advisor at Newton Court Care Home

Hello and thank you for taking the time to write the staff at Newton Court Care Home such a lovely review. It is brilliant to hear how well your Mum has settled and lovely that the carers go "above and beyond"! It is wonderful that the care your Mum has received has been "exceptional" and that the home is so "friendly". We hope she continues to enjoy her stay!


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Review from Justine G (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is well cared for and looks clean and tidy when I visit. Nothing is too much trouble. The entertainment that they put on is great, also the activities they do with the residents are great. Staff are always polite and understanding and will help you if you should have any issues.

Reply from Fran Donno, Customer Service Adviser at Newton Court Care Home

Thank you for your kind words. We are so pleased to hear that your dad is receiving high standards of care at Newton Court Care Home and that he is enjoying our wonderful activities. It is always lovely to hear words like "Polite" and "Understanding" being used to describe our staff. We hope to continue providing your loved one with the best possible care.


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Review from Debbie T (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very settled and happy and has been at Newton Court for a year now. He has a nice room, and we can add personal touches to make him feel at home. The staff are lovely with Dad and have a bit of banter with him, which is lovely to see. They are always kind and considerate of his needs, and
this makes him feel settled and safe in such a caring environment. The home is always clean, and the reception area is always welcoming. Dad sometimes engages in the activities they have to offer. He enjoys his food and has a lovely selection of meals, which he enjoys. It's taken a huge stress off myself and my mum, and I can't thank the team enough for everything they do for Dad.

Reply from Fran Donno, Customer Service Adviser at Newton Court Care Home

Thank you for your lovely review. It is wonderful to hear that your dad is settled, happy and safe at Newton Court Care Home. We are pleased to hear that you are impressed with the clean environment, comfortable bedrooms and the delicious meals provided at Newton Court Care Home. We are very happy to hear you can feel at ease with your dad in our care. Please let us know if there is anything we can do to make your dad's stay as comfortable as possible.


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Review from M K (Daughter-in-law of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Last year my mother-in-law sadly had to go into care due to age and care needs. She has settled well and seems okay with it now, of course, it was not what we would have missed for her but she seems okay with things.

Reply from Maria Ricketts, Customer Care Adviser at Newton Court Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your mother-in-law's stay as comfortable as possible.


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Review from A H (Niece of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has only been at Newton Court since the beginning of July since leaving hospital and a short-term care home. I feel that my auntie is as content as can be hoped and is well looked after. The home is warm and welcoming with the staff being not only pleasant and friendly with the residents but
also to myself and my family when we visit. The reception team are approachable and helpful regarding any questions we may have.
The rooms and spacious lounges are maintained to a high standard. The meals are appetising and they seem to be good-sized portions. There has been a Garden Party since my auntie arrived at Newton Court where we all had a good time. I'm sure there'll be more activities to look forward to in the future. Although my auntie has only been at Newton Court a short time, I would recommend the home to others.

Reply from Maria Ricketts, Customer Care Adviser at Newton Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Auntie in our care. Thank you for choosing Newton Court for your stay.


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Review from R H (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and approachable. My mum doesn't make friends easily so it's nice that they have entertainment on for all the residents to join in. The food is good and she enjoys it most of the time. They now have outings on and they have been to Hopley House which she really enjoyed. Hopefully,
there will be more as she loves to get out and about.

Reply from Maria Ricketts, Customer Care Adviser at Newton Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care.


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Review from Helen S (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at this care home. She finds the staff happy, friendly and helpful to her. Sometimes she doesn't think the staff at night are as good. She thinks the food has improved. My mum's needs seem to be being met very well in this care home with caring and professional staff. She likes
chatting with the staff best. Her room is clean and seems to meet her needs. If my mum is happy - I am happy.

Reply from Maria Ricketts, Customer Care Adviser at Newton Court Care Home

Thank you for your kind words. It is always nice to hear words like 'friendly' and 'helpful' being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from Michael H (Husband of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and tidy but much more important is that the staff are caring and thoughtful towards residents and visitors. Staff are always available for help and assistance to both residents and visitors.

Reply from Rosie Smith, Customer Advisor at Newton Court Care Home

Hello and thank you for taking the time to leave the staff at Newton Court Care Home such a positive review. It is always great to hear words such as "caring" and "thoughtful" used to describe our staff. We hope that your loved one continues to enjoy their stay at the home!


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Review from Julie H (Next of Kin) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring staff. Nothing was too much trouble. Mum has stayed here at Newton Court several times now and I wouldn't want her to stay anywhere else. Staff ensure her needs are met and Mum enjoys her time here. Staff encouraged her to join in activities. Can't wait for the next stay.

Reply from Rosie Smith, Customer Advisor at Newton Court Care Home

Hello and thank you for taking the time to leave such a positive review for the staff at Newton Court Care Home. It is always great to hear words such as "kind" and "caring" used to describe our staff. We are thrilled that your Mum enjoys her time at the home and that the family are looking forward to her next stay. We look forward to welcoming her back!


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Review from J G (Sister of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Newton Court are polite, friendly and above all caring. My brother does have issues with the food but he is vegetarian which is sometimes the problem, having said this he can be a fussy eater. The member of staff in reception is always welcoming, super friendly and helpful.

Reply from Maria Ricketts, Customer Care Adviser at Newton Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home's manager to help them continually improve their service.


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Review from Becky R (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my Dad is as content as can be hoped and well looked after at Newton Court. The home is warm and welcoming, with lots of nice touches and smells clean. The rooms are maintained to a high standard and communal areas are well cared for with decorations up for festivals etc. The staff are pleasant
with my Dad and always friendly towards my daughters and I when we visit. The meals are appetising and good portions. There is a varied programme of activities and events on offer, pictures of such are shared on the Facebook page which is nice to see. The reception team are approachable and helpful. I would recommend the home to others.

Reply from Rosie Smith, Customer Service Advisor at Newton Court Care Home

Thank you for taking the time to leave the staff at Newton Court such a lovely review. We are thrilled to hear that the interior of the home is of a high standard and that your Dad is content and settled at the home. It is lovely to hear words such as "friendly", "approachable" and "helpful" to describe our staff. We hope that your Dad continues to enjoy his stay within the home.


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Review from Sharon T (Daughter of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a very positive experience with Newton Court. My mum has recently been moved to nursing floor from residential, the staff have treated us with care and empathy. Always ask how we are. All staff treat Mum with respect and show genuine kindness at all times.

Reply from Grace Langfield, Customer Service Adviser at Newton Court Care Home

Thank you for your lovely review. We are happy to hear staff at Newton Court did everything to make the transition as easy as possible for Mum and yourselves. Please let us know if there is anything else we can do to make her stay as comfortable as possible.


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Review from Phil R (Son of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives good consistent care at Newton Court on a 24/7 basis from a Team who are clearly well-managed and motivated. Care of the elderly is at times challenging and not always rewarding but I am forever reassured that Newton Court delivers a professional approach to care on the difficult
days as well as on the good days! Activities are also regularly arranged for residents which provides variety, a different focus in the diary and very much encourages socialisation. Feedback from management is also provided on an ad hoc and need-to-know basis and when a periodic review of care is necessary then senior management accommodates such requests.

Reply from David Mclean, Customer Service Adviser at Newton Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care and we are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Susan V (Daughter of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident on the nursing floor at Newton Court now for 3 years. During this time the care she has received has been excellent. All the staff involved work tirelessly, they are helpful, approachable and professional, nothing is too much trouble, and all aspects of Mum’s care needs are met
with kindness and dignity. Mum knows the staff and responds well to them.
As relatives we are always welcomed by friendly staff and the atmosphere around the home is warm and inviting.
We are so grateful to have the peace of mind that Mum is well looked after and thank you to all the amazing staff that make this happen!

Reply from David Mclean, Customer Service Adviser at Newton Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care and that you all feel like part of our Newton Court family. It is always nice to hear words like "helpful, approachable and professional, nothing is too much trouble" being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Elizabeth O (Wife of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into residential care at Newton Court over 12 months ago and it was my first choice as my mother was in the nursing section 10 years ago. He receives excellent care from the delightful staff whom he now appears to know most of them pretty well. They are always efficient, pleasant and
helpful giving the best possible care and attention they can. I have every confidence in them from all aspects of his care and this very much gives me peace of mind.
The management door is also always open should you have any queries.

Reply from Grace Langfield, Customer Service Adviser at Newton Court Care Home

Thank you for your lovely review. It is always wonderful to hear words such as "pleasant" and efficient" being used to describe our care, and that you feel so supported by the whole management team at the home too. We hope to continue providing your husband with the best possible care.


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Review from Linda J (Daughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Newton Court for 14 months. All the time he has been there he has been very well looked after. I cannot fault any of the staff there. They are all friendly and welcoming and work very hard.
They are very respectful and professional but at the same time, they are interactive with Dad
and us, his family. We can have a chat and a laugh, they are very approachable.
The activities are great too, and all abilities are involved. There is something going on most mornings and afternoons if you wish to join in.
We appreciate everyone’s kindness and care.

Reply from Grace Langfield, Customer Service Adviser at Newton Court Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are happy to hear you feel like a part of our Newton Court family and thank you for taking the time to leave your review. We will certainly pass your comments on to the manager.


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Review from Susan J (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff very friendly and approachable. They always have time to listen to any questions I may have. The atmosphere is very warm and welcoming. I do not have any concerns. The food for my mum is pureed as she has a problem swallowing. My mum is made comfortable considering how poorly
she isn't.

Reply from Grace Langfield, Customer Service Adviser at Newton Court Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything else we can do to make her stay as comfortable as possible.


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Review from J W (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having just moved my mother to Newton Court at the beginning of this month. Could not have had a more warmer welcome. The care mother has had so far is excellent, Food housekeeping and every body working in the home are to very high standards.

Reply from Grace Langfield, Customer Service Adviser at Newton Court Care Home

Thank you for your review. We are really pleased to hear you've received such a hospitable and warm welcome from the home and hope your Mother is settling in well. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Newton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.646 for Newton Court Care Home is calculated as follows: ( (192 Excellents x 5) + (69 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 274 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newton Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Purpose built spacious home with furnished bedrooms and en-suite toilet, some overlooking the gardens.


Awards / Recognitions (7)

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Meet the Team (5)

Elaine

Elaine Hollinshead

Job Title: Home Manager

Joined: 2021

I have 35 years of experience as an adult and paediatric nurse. I am the home manager at Newton Court and am very proud of the team we have here.


Xesh

Xesh Phakathi

Job Title: Clinical Deputy Manager

Joined: 2024

I have been a nurse for 16 years and am the Clinical Deputy Manager here at Newton Court.


I love caring and spending time with residents. In my spare time, I love food & travel.


Renee

Renee Davey

Job Title: Financial Administrator

Joined: 2020

I joined Bupa in 2020. I am originally from Africa and have lived in England for 25 years.


Joanne

Joanne Angell-Sedgwick

Job Title: Senior Activity Coordinator

Joined: 2007

I joined Bupa in 2007. I love spending time with residents and organising events and activities for everyone.


I have 3 children and 5 grandchildren. In my spare time, I love spending time with family & travelling.


Ben

Ben Allpress

Job Title: Chef Manager

Joined: 2022

I had previous experience as a private chef in London before I joined the team here at Newton Court. I enjoy making healthy and nutritious meals for residents.


Frequently Asked Questions about Newton Court Care Home

What types of Care is Newton Court Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Newton Court Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Newton Court Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Newton Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Newton Court Care Home to the centre of Middlewich?

0.2 mile(s) as the crow flies, distance by road may be significantly further.