Review from Yvonne M (Daughter-in-law of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience

It’s great to know my father-in-law is well cared for and looked after he always looks clean and tidy when we visit and very happy. All the staff are lovely to him and ourselves. Love following the home on social media and seeing what he gets up to.

Reply from Fran Donno, Customer Service Adviser at Newton Court Care Home

We appreciate you taking the time to leave us your lovely review. We are very happy to hear you can feel at ease with your father-in-law in our care and we are very pleased to hear that you are impressed with the levels of care that your Father-In-Law receives at Newton Court. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from S W (Mother of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience

My son came to Newton Court Care Home in February following a long hospital admission, the long term goal is eventually for him to go home and live independently. He has received excellent care by everyone at the home, I would recommend the home to others. All the staff are amazing, nothing is too much.

Reply from David Mclean, Customer Service Adviser at Newton Court Care Home

Thank you for your lovely review. We hope Newton Court Care Home did everything possible to make the transition as easy as possible after his long hospital admission. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your son's stay as comfortable as possible.

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Review from Peter H (Son of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience

My father, who is ninety-three, has just completed one year in Newton Court. We were, as a family, all unsure of how things would turn out. I'm very satisfied to say we had no need to worry. My dad loves the staff and the atmosphere they create, by spending time to care for the person as well as the

body. Many thanks for making Dad's later life more comfortable and peaceful. Thank you.

Reply from Fran Donno, Customer Service Adviser at Newton Court Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we hope Newton Court Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your Dad received the best possible care.

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Review from karen k (Daughter of Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience

My Dad spent 7 months at Newton Court after he was transferred there from Leighton Hospital following a series of falls and subsequent illnesses. The care provided throughout his stay was exemplary. As dad's physical and mental health declined, the staff at Newton Court were constantly patient and caring.

The care the team offered was holistic; they understood that although dad was their patient, my elderly mum and the extended family also needed their care and compassion. Little things like offering mum a cup of tea during her visits were simple gestures that meant a huge amount. The team at Newton Court held compassion central to their care for dad, ensuring he maintained his dignity for the last months of his life. I cannot praise or thank them enough.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Newton Court Care Home

Thank you for your lovely review. It is so nice to hear you describe the care we provided as exemplary. We are glad that we were able to help support the whole family through this difficult time and hope that knowing how well your dad was cared for is comforting to you now.

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Review from Steve C (Son of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience

My father became a permanent resident of Newton Court 5 years ago after a brief period of respite care and I am happy to say that the care he received was excellent. The care team and current manager are excellent. The care was still of the highest quality even during the huge challenges of Covid. The

entire staff worked really hard to keep the spirits of the residents up in the most trying circumstances and did their utmost to keep the families and friends of the residents connected despite the strict protocols for Covid. No one could have asked for a more dedicated group of people to look after our Dad, keeping him happy and comfortable during his final illness. It is of great comfort to our entire family that Dad's final 5 years were so happy at Newton Court. I wish to thank the manager and his excellent staff for looking after our Dad so well and keeping him happy and content in his final years. I wouldn't hesitate to recommend Newton Court, under Charlie's management to anyone.

Reply from Amanda Barnes, Customer Service Adviser at Newton Court Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss, please accept our condolences. It is nice to hear that you felt your father was cared for well in the years he was in our care home and that you felt he was kept comfortable and happy during his final illness. Hopefully, you will go away from this feeling like your Father received the best possible care.

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Review from D B (Son of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience

My mother was a resident at Newton Court, initially on the ground floor, then as her needs changed she moved upstairs for Nursing Care. She received excellent care and the manager and staff showed endless patience, treated her with kindness and dignity and they were always there for her with smiles

and encouragement. During difficult times when we were not allowed to visit, the staff were her friends and family, organising treats and activities. The manager is approachable and was there to update and support us as a family when my mother became unwell or we needed advice. He is very much hands-on and makes time to get to know his residents. Based on my own experience I would recommend Newton Court.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Newton Court Care Home

Thank you for your lovely review. We are so happy to hear that you feel the care your mum received from everyone at Newton Court was excellent. Thank you for your recommendation.

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Review from Sue N (Daughter of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience

My father has received excellent care in very difficult circumstances. The accessibility to the management is much appreciated. The work done filters down to the staff in every department. Who mostly seem happy in their work and care about the residents well being and continued care. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Newton Court Care Home

Thank you for your kind words. We are glad to hear that you feel your Father is receiving excellent care from everyone at Newton Court. Thank you again for your review.

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Review from Tracey P (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience

My mum has been looked after by the manager and his team for over two years now and through some difficult times. The manager has been great at keeping us updated and has helped my dad to visit mum, keeping them both happy. The staff is kind and helpful and the food is great. The manager and his team

helped us set up mum’s phone in her room during the repeated lockdowns and this was a lifesaver to allow dad to face time each day. I really liked popping in to see my mum when it wasn’t so hard and enjoyed chatting to the staff and seeing what they had done with displays and activities. I hope that day will come again when we can wander in as that’s when it felt like home, not a home. Thanks to all the hard-working team who look after our precious family members so well, one of these days to say you are a care worker will be held in high esteem, for now, accept our thanks and gratitude for all you do, as they say, we will all be old one day.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Newton Court Care Home

Thank you for your lovely review. We are glad to have been able to help support you all through what has certainly been a very challenging time with the pandemic. Thank you again for your kind words.

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Review from Wendy L (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience

I wanted to submit a recent review of Newton Court to give extra recognition to the staff. My mother is a resident on the nursing floor and I am so very grateful to everyone involved in her care. Her dietary needs can be difficult to manage and the staff have really gone over and above in encouraging

her with snacks and drinks of her preference and the lady who looks after refreshments are superb and always offers friendly encouragement. I have seen some lovely photos of my mother participating in activities with staff. She has always had a scalp problem and a member of the care team communicated with me that she was finding it to be improving and gave a feeling that she genuinely cared, which is lovely. The lady in reception is extremely well organised and always helpful and polite and I feel the current management team have built a great team and also communicated well to family members.

Reply from Amanda Barnes, Customer Service Adviser at Newton Court Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel mum is still being looked after well. Thank you for choosing Newton Court for your mum's stay.

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Review from Tina H (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience

My Mum is well looked after at Newton Court. She is as happy as she can be at this time. The care cannot be better, the staff keeps me informed on how she is and this has been so important as we can't visit her because of covid.

Reply from Amanda Barnes, Customer Service Adviser at Newton Court Care Home

We appreciate you taking the time to leave us your comments, it is lovely to hear that you feel mum is well looked after and is happy. Please let us know if there is anything more we can do to make her stay more comfortable.

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Review from Angela L (Daughter of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience

We couldn't have wished for a better home for my Mum to be cared for, she really loves the management and staff and trusts them, making her feel relaxed and happy. The management and staff are so dedicated to the residents, showing respect, courtesy, and caring friendliness making everyone feel special

whilst being professional and efficient at the same time. The relatives are also treated with the same respect and caring nature, with regular communications regarding your loved one and any changes within the home, especially in these difficult times. When you walk into the home you feel the loving, warm, caring and friendly atmosphere, they are not just staff, they are like caring friends. When you depart, you leave with a warm piece of mind feeling inside knowing your loved one is in trusted, caring, and safe hands. I would recommend the home to anyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Newton Court Care Home

Thank you for your lovely review. We are so happy to hear you have peace of mind knowing your Mum is being well cared for at Newton Court and that you can feel the warm loving atmosphere. Thank you again for your kind words.

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Review from Janet C (Cousin of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience

I can't praise the staff enough for all the help and support they have shown to my cousin in very difficult times, excellent staff. Would recommend the home to anyone who was looking for a well-run home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Newton Court Care Home

Thank you for your feedback. We are glad to have been able to support you all through what has certainly been a very challenging time with the pandemic. Thank you for your recommendation.

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Review from Elizabeth C (Daughter of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience

My dad was only at Newton Court for five weeks. I'm upset he wasn't able to make the most of the activities available to the residents due to his poor health. But with this said, the staff's constant interaction with my dad was so reassuring. My dad was very poorly upon arriving and all the team went

above and beyond to support my dad and myself. I lived 7 hours away and the team was always so happy to speak to me and aid in video calls. The care was so kind and personal, I loved the laughter, I dreaded dad going to a home but within five minutes, I really was happy with my dad's placement. They are a team. They really have a firm place in my heart because it's more than just a job, the staff care and each one is a special person.

Reply from Amanda Barnes, Customer Service Adviser at Newton Court Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss and please accept our condolences. We are glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this feeling like your Dad received the best possible care.

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Review from Kim G (Daughter of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience

My mother was in Newton Court for a week’s respite and had never been in a home before, so it was very important that she had a good experience. Our visit to the home prior to her stay really put our minds at rest. Since she returned home here with me, my mother has been full of praise about every aspect

of her stay- she actually said there was nothing she could find fault with! Amazing! I am sure she will be returning for a stay in the not too distant future.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Newton Court Care Home

Thank you for your lovely review. We are glad to hear that your Mum has been full of praise after her stay with us. Please let us know if we can help again in future.

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Review from Nigel H (Son of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience

I feel I must write this review to thank the manager who has facilitated my mother's first garden visit/outing since March 20. All the staff and managers have been great organizing this special surprise outing. Mum really enjoyed the garden and thankfully the weather improved and the sun shone. Once

again a big thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Newton Court Care Home

Thank you for taking the time to leave us your thanks. We are so happy to be able to arrange these visits for our residents after such a long and difficult year.

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Review from Stella B (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience

My lovely 97 year old mother had a fall at home in October 2020. Following a stay in hospital it was decided by professionals and family that Mum required full-time care. Mum’s dementia has advanced over the last year.
I am thankful I had visited Newton Court earlier last year and thought it would

be a lovely care home for Mum if required.
Due to the pandemic, everything was out of our hands. In normal circumstances, I would have taken Mum from the hospital to Newton Court. Obviously, this was not possible.
Thanks to the wonderful carers and management at the home Mum has settled in very well.
The staff at Newton Court are always lovely and cheery when we phone. The nurse is always available to chat about Mum, as due to restrictions set by the government we are unable to visit, we are delighted she is looking after Mum, she is lovely.
The wonderful care manager always responds to emails and keeps us informed about the care homes position re restrictions and visits.

Reply from Melanie Cope, Customer Service Adviser at Newton Court Care Home

We are so glad to hear in this difficult time you feel you are still kept well informed and involved in Mum's care! We are doing absolutely everything we can in our homes to ensure loved ones feel as connected as possible, and it is fantastic to have it noticed! We will certainly pass your lovely words on to the staff at Newton court. Thank you!

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Review from Carol V (Daughter of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience

Mum came to Newton Court this summer and, thanks to the friendliness and care of the team, she settled in really quickly. Over the last couple of months, she has become increasingly frail and dependent on the carers who all treat her with dignity and kindness. The staff have been amazing under seriously

difficult circumstances. I have really appreciated their kindness and compassion both to me and to Mum over the last two weeks when I had to tell her that my youngest sister has passed away.
Thank you so much to all of you.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Newton Court Care Home

We are very sorry about your loss. Please let us know if there is anything else we can do for you or your family.

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Review from Liz C (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience

Mum has been at Newton Court for 2 years requiring round the clock nursing due to her dementia.
The care staff have been excellent in her care, treating her with dignity and respect and understanding her ever-changing demeanour.
Although communication within the home, regarding updating care plans

and consistency of communication with the family has been in question, since the new manager has been in charge communication has been excellent.
Thank you, everyone, for looking after Mum, especially during these challenging and ever-changing times.
Keep safe and look forward to seeing you all when it is safe to do so.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Newton Court Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your Mum in our care. Kind regards.

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Review from Jane W (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience

My father was admitted into Newton Court in 2013. Ever since he arrived, he has received outstanding care from those working in the home across all the years he has been a resident. Newton Court seems to have an unusually stable staffing base, and the carers are fantastic - utterly professional, caring

and friendly and who go the extra mile to ensure my father feels valued and cared for. I need never worry about his care and am just so grateful he is a resident at Newton Court. Well done to all the management and staff.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Newton Court Care Home

Thank you for your praise. We are very happy to hear you can feel at ease with your father in our care.

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Review from Doreen P (Respite Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience

I have spent six weeks here after leaving hospital. The standard of care is excellent. All staff are pleasant and helpful. The food is first-class just like home-cooked. The evening meal is a little early for me but there is a light supper at 9.30 pm. The night staff assisted me to get walking again,

being very patient while I tried to do things for myself. I have no hesitation in recommending Newton Court. More staff would help at busy periods for 'loo' duties. My thanks to everyone for taking care of me. It is much appreciated.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Newton Court Care Home

Thank you for your kind words. We are very happy to hear you were satisfied with the quality of our care.

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Newton Court Care Home

Care Provided by Newton Court Care Home

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Funding & Fees Guide for Newton Court Care Home

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