Oaklands Nursing Home

10 Tarvin Road, Littleton, Chester CH3 7DG
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9.3 24 Reviews
  • Oaklands Nursing Home, Chester
Oaklands has been in the same family of Directors for nearly 35 years.The home provides 24-hour nursing care in a happy, homely environment where residents are assured safety and security. Oaklands is known for its warm and friendly atmosphere.

Oaklands features beautiful facilities including en-suite bedrooms, three lounges, a dining room and attractively maintained grounds that feature a sensory walk. It maintains some of the building’s lovely old features yet has a rolling refurbishment programme to ensure that it is regularly refreshed.

Oaklands has a diverse activities programme, including music therapy, Dementia choir, chair-based exercise, outings, bingo, reminiscence, art workshops and intergenerational visits.

The catering provision at Oaklands is highly-rated, with a diverse, seasonal and freshly prepared menu delivered by a knowledgeable and engaged Catering Team.

Care Provided by Oaklands Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Conifers Care Homes Ltd
  • Person in charge
  • Beth Trinidad (Manager)
  • Admission Criteria
    • Subject to face-to-face assessment to ensure we can put a suitable, person-centred care plan in place and ensure that any specialist needs are catered for
    • Ages 40+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (5)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Oaklands Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,500
    • Self-Funded Nursing Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Care £1,300 – £1,500
    • RESPITE Self-Funded Nursing Care £1,300 – £1,500
  • Fees do not include:
    Private physiotherapy; Specialist herbal and aromatherapy treatments; Hairdressing; Chiropody; Dental treatments; Optician; Newspapers and periodicals; Private telephone; Certain personal preferences (such as specific TV); Dry cleaning; Transport to some appointments (where applicable)


  • (these prices are only a guideline, please contact Oaklands Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • No specified visiting hours but visitors requested to try to avoid meal times. Indeed, couples who have a partner resident at Oaklands may well like to join for meals and are very welcome to do so.
    It is always nice to see visitors mingling and not standing on ceremony. Feel free to make a drink, sit in their relative's own room or any one of the sitting rooms, or even in the gardens. Please inform the Home before bringing any pets into the home; necessary arrangements will subsequently be made. Visitors are welcome to make use of the beverage facilities and help themselves. For the safety of the residents, please avoid visiting the Home if you have symptoms of flu; however, do stay in touch so that communications, updates and possible visits can be facilitated.


  • Parking
  • Ample parking at the Home, with parking spaces at the front and the back of the home. Access and exit from the grounds is through a horseshoe-shaped driveway i.e. entry and exit from different ends of the ground also bike stands at the front and side.


Total of 24, showing 1-20
9.3

Oaklands Nursing Home has a Review Score of 9.3 (9.266) out of 10, based on 7 reviews in the last 2 years. Over all time Oaklands Nursing Home has 24 reviews.

Overall Experience

  • 17
  • 6
  • 1
  • 0
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Date Published

24
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Overall Experience  Overall Experience 5.0 out of 5

Visiting Mum from overseas it is so so nice to see her comfortable in her spotless room -
all her laundry is done perfectly.
Wonderful attention by some of the care staff and some of the staff spoke with genuine affection for Mum and knew all the little things important for her.
Mum appreciates the
visiting hairdresser -
Lots of outings organized which is a lot of work no doubt to organize. Zoo coming up.
The meals are always lovely and good quality -
We are able to take Mum out quite a lot into town - staff very understanding on getting Mum ready in time.
With many thanks to all the staff for the loving touch - we can see how hard you are working and the demands are not easy.
Excellent cleanliness at Oaklands.

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Overall Experience  Overall Experience 5.0 out of 5

I just want to say a heartfelt thank you for the exceptional care and compassion you showed my husband during his time with you.
You all showed such warmth and dedication, and it really touched our hearts.
Thank you so much for everything you did. We will never forget your care and support.

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Overall Experience  Overall Experience 5.0 out of 5

Thanks to everyone at Oaklands for looking after our dad particularly the staff the family know well but also many others who provided care to him over the last 22 months or so. His care has been excellent and we were always confident that he was being looked after by caring, attentive staff. We visited
often and were always made to feel welcome and the staff were happy to answer our questions and the place was always clean. We were kept informed about how Dad was doing and, particularly in his last days were kept Up-to-date about his end-of-life care which we were extremely grateful for. My dad was often a feisty character but he was always treated with patience, compassion and, something he liked, humour!
We are grateful for the time and care you showed towards Bill and will not hesitate to recommend the home to others requiring the same, excellent care.

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Overall Experience  Overall Experience 5.0 out of 5

The care my father is receiving at Oaklands is excellent. The staff are all very patient and gentle, they have taken the time to get to know Dad and his likes/dislikes and the care is tailored to his personal needs and preferences. The standard of nursing care is extremely high, Dad was in a very frail
condition on admission to the home and his general health has greatly improved. The home has a friendly, homely, supportive atmosphere, and lovely gardens for residents. Communication between staff and family/residents is very good with the senior staff ensuring they are aware of our wishes and putting plans in place for Dad's ongoing care.
It has been a relief for our family to know that Dad is being so well looked after and we can now enjoy the time we have to spend with him as opposed to worrying about his mental and physical deterioration.
We would have no hesitation recommending Oaklands to other families.

Reply from Nidhi Grogan, Director at Oaklands Nursing Home

Thank you for such wonderful feedback - we are so pleased that you can feel the dedication and care of our team!


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Overall Experience  Overall Experience 5.0 out of 5

The care my father-in-law received at Oaklands was gentle, kind and exceptionally patient! We are very grateful. It was really good to know he was in such good hands. The building is a lovely old-fashioned one in a good way, for elderly people. It was very clean and fresh, his room was kept really nicely.
The manager is very kind and helpful, and the nurses are readily available to chat and help either in person or on the phone. The carers are so gentle and incredibly patient and respectful. Thank you.

Reply from Beth Trinidad, Registered Manager at Oaklands Nursing Home

Thank You so much for taking the time to leave such a wonderful review! We are thrilled to hear that you have appreciated our love for your dad. Your kind words serve as a great testament to the hard work and dedication we invest in our passion for care. Again thank you!


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Overall Experience  Overall Experience 5.0 out of 5

Mum has very poor mobility and moderate dementia and went into Oaklands on the 12th of December. After 4.5 years we could no longer care for her at home as she needed 24/7 care. We visited many care homes in the Chester area and decided on Oaklands because of the homely atmosphere, supportive attitude
of management and the CQC grading of ‘Good’. It was also relevant that my Mum’s next-door neighbour had been at Oaklands for 3 years and was settled there. Mum is doing well and receives a high standard of care from some lovely nursing and care staff. The Sun Lounge at Oaklands where activities take place is a real highlight. I visit regularly with my Dad (90 years old) and we are made to feel most welcome and part of the Oaklands family.

Reply from Beth Trinidad, Registered Manager at Oaklands Nursing Home

Thank you for appreciating us! The care staff are so happy to hear your appreciation. There can be nothing to make us feel proud than having your appreciation. We will continue to strive hard to deliver the best quality care to your mum and to all residents who are living in Oaklands. Please always reach out to us if there are anymore support we could extend for you and your Dad. Thanks again.


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Overall Experience  Overall Experience 5.0 out of 5

I'm more than happy with the care my wife gets from the care home. I would be happy to recommend this to anyone. Thank you for your help, and I want to thank the staff for their help, so thanks very much from me and my family.

Reply from Beth Trinidad, Deputy Manager at Oaklands Nursing Home

You are very most welcome, Cyril! We take pride in what we do, and we will continue to strive for outstanding care. Your wife is a lovely person and has been treating our staff as her family. Thanks for your feedback; I will share this with all staff!


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Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident now for three years. She is settled and content. I visit regularly. The staff are caring, welcoming and hard-working. My mum went into Oaklands 3 months before the lockdown and I was grateful I had seen her settle in before that commenced. When she first went in it was lovely
as I could just pop in and out easily and frequently at any time. Lockdown was hard, peering through her bedroom window in all weathers. However, things are more back to normal now and I'm really pleased with the variety of activities going on. The staff ring me if they have any concerns and I ask Mum how she is when I visit and if anything is worrying her and she always reassures me she is ok. Overall, she and I are happy with Oaklands Nursing Home.

Reply from Nidhi Grogan, Director at Oaklands Nursing Home

Thank you for your feedback! We are really proud of our team of staff - we ourselves have noticed how well they are working together and how much they care - I am so pleased to see that you share that view. Nidhi


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Overall Experience  Overall Experience 5.0 out of 5

I'm so grateful to all of the staff at Oaklands Nursing Home, they are all friendly and helpful.
My dad enjoys the activities and has made really good friends with another of the residents.
My sister and I wish everyone at the home a lovely Christmas and a restful New Year.

Reply from Claudia Godinez, Customer Relationship Manager at Oaklands Nursing Home

Thank you for your comments. We strive to provide outstanding care at our home and Oaklands Nursing Home is so pleased to hear about your experience with us. We will pass on your kind words to our team.


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Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Oaklands for the last four years and is very happy here. He had a stroke and at first, was unable to communicate or walk, but with the care and encouragement of the staff, he has improved to the point where he is able to hold conversation and get around with the help of a frame, which
has given him some of his independence back. He is encouraged to join in socially and has made a few good friends with other residents too. When I visit, I feel like I am seeing him in his own home and am welcomed by other residents and staff alike. Nothing is too much trouble for them and they are considerate of everyone's pride and dignity. Activities are constant and relatives are invited along to join in, which makes for a great atmosphere. Thank you!

Reply from Beth Trinidad, Registered Manager at Oaklands Nursing Home

We felt humbled by your review! Thank You! We take pride in the way we do. We treat your Dad as our own and he does treat us his children and we love him for that. Most of us find that we found a family in the Home. Treating everyone as their Mum and Dad. Family members like yourselves, who are very understanding and kind to have confidence in us is the the pride that we cherish. Again Thank You, and we are always here if you need anything! Love from Oaklands Team!


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home coming up for four years. It is her home from home. The staff are amazing in every way. They care for Mum as though she is family. It is such a great comfort to know how safe and happy she is.

Reply from Nidhi Grogan, Director at Oaklands Nursing Home

Thank you for such lovely feedback, It is heartening for us to know that you feel this way. And you are right, she really is part of the family. Kind regards, Nidhi


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Overall Experience  Overall Experience 5.0 out of 5

The quality of care my mum has received is excellent. The carers treat her with respect and understanding. I cannot praise them highly enough.
The recent appointment of a new and fantastic activities organiser has been brilliant. She goes above and beyond and she raises the mood of the whole home.
The nurses work extremely hard and are very knowledgeable. It's a first class home.

Reply from Beth Trinidad, Deputy Manager at Oaklands Nursing Home

Thanks! Your mum and of course your Dad has been a big part of Oaklands family. We are always grateful with the support you give. My team from carers, activities coordinator and the nurses would love to hear your review. This means a lot to them!


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Overall Experience  Overall Experience 5.0 out of 5

My mum recently passed away. She had spent the last 6-years of her life at Oaklands Nursing Home. She received amazing care and tolerance for her strong character, making her feel cared for, safe and respected. The staff were efficient, tentative and responded well to my mum's needs. Over the last month,
Mum began to lose her spark, and in the last 8-days had begun to weaken. She was attended to with tenderness and dignity by the staff until she passed away and was at peace. Forever grateful.

Reply from Beth Trinidad, Home Manager at Oaklands Nursing Home

Your mum will be greatly missed, and we are very honoured that we had the opportunity to celebrate her 100th birthday with us! It was an honour and a privilege to care for your mother here at Oaklands!


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Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for four weeks. He is always clean and tidy, as his room. When I come to visit, the staff treat him with dignity and are so caring. He doesn't hear very well; I'm sure that's making caring a lot more difficult. He tells me the food is very good, and I'm nearly always invited
to have a drink of tea. Covid is making things difficult regarding visiting, but it won't last too much longer - here's hoping. We are really happy and grateful for the care he is receiving.

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Overall Experience  Overall Experience 5.0 out of 5

Have always found Oaklands Nursing Home to be very good, and all the staff friendly.

Reply from Beth Trinidad, Home Manager at Oaklands Nursing Home

Thank you for your lovely comments! We take pride in offering the highest standard of care to our residents. It's always been a great experience to make our residents stay with us a worthwhile experience!


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Overall Experience  Overall Experience 4.0 out of 5

Bearing in mind I have not actually been in Mum's room, only seen it from the outside. I have only seen Mum in the garden and I recall one occasion in July, we were sitting in the garden. Everyone spaced 2 meters apart for Coronavirus. Soft music playing, a trolley came round with tea and soft drinks.
Mum looked so content. The staff are lovely! Mum is very happy now.

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Overall Experience  Overall Experience 3.0 out of 5

Oaklands is a small and friendly care home with a good feel of harmony between residents and staff. Small enough to be personal but big enough to meet most needs.

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Overall Experience  Overall Experience 5.0 out of 5

My stay so far has been very settling because the staff treat us so well, you could say home from home and nothing is too much trouble for them, but they are very rushed when short-staffed, mainly at meal and changeover times.

Reply from Beth Trinidad, Acting Home Manager at Oaklands Nursing Home

Good to hear that you are settling well at Oaklands. And thank you for giving us excellent scoring! On behalf of Oaklands Management and Care Staff Team, I would like to extend my sincerest apologies for your experience with the staff being rushed when short-staffed, mainly at mealtimes and changeover times. I have spoken to the staff regarding this concern. I do know, that this happens. During mealtimes, staff will be allocated to assist residents according to their individual needs. Some residents needs may take time to be assisted, and for those who are independent with their meals, staff may appear to rush in serving their meals. This might be the incident that you are referring to. We pride ourselves in giving the best care and be fair to all residents. We strive to continue to improve the quality of our service and we appreciate your feedback. Rest assured that we will take your concern seriously and discuss this in our daily handover.
Any further issues, please don't hesitate to speak to me anytime.


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Overall Experience  Overall Experience 5.0 out of 5

Such a warm welcome for my father from all the staff. The care is excellent and the staff so kind and helpful.
All nursing homes should be like this!

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Overall Experience  Overall Experience 5.0 out of 5

My Dad now lives in this nursing home. We were a bit apprehensive at first to leaving but found that after the first week he was comfortably settled in and the care staff are brilliant with him as we know he can be a bit grumpy. He gets along with all carers (he has his favourites ha!). He loves the
food, never seen him eat so much. They all look after his needs. Well done to them all.

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Current Review Score: 9.3 (9.266)

Overview of Review Score

The Review Score of 9.3 (9.266) out of 10 for Oaklands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Oaklands Nursing Home is calculated as follows: ( (71 Excellents x 5) + (11 Goods x 4) ) ÷ 82 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.4 Points relating to the number of positive Reviews for Oaklands Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 7 Positive Reviews ÷ 10 = 0.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (4)

Beth

Beth Trinidad

Job Title: Registered Manager

Joined: 2018

Beth started working at Oaklands in October 2018 as a Nurse. She quickly made her mark; supporting the Manager in dealing with the day-to-day running of the Home, she soon took on the role of Clinical Lead and subsequently Deputy Manager. In Summer 2019, she was promoted to Manager and started the process of applying with the CQC for the position of Registered Manager; following application and interview, this was approved in January 2020.
Beth has over 20 years experience as a Registered General Nurse (Management, ICU, CCU, and surgical wards in various settings) and over 10 years experience in Management. Beth has added a number of improvements and we are positive that these will continue for the benefit of the staff and residents.


Nidhi

Nidhi Grogan

Job Title: Director and Nominated Individual

Joined: 2008

Following her degree in Modern Languages (French, German, Russian), Nidhi pursued a career at Deloitte where she qualified as a Chartered Accountant. Nidhi officially joined the family at Oaklands Nursing Home in November 2008, initially focusing on business development, quality assurance, day-to-day administration, contracts, billing and purchasing.


Her knowledge of the Home and its processes were paramount during the Home’s changes in Management in 2018. She worked closely with new Management, Social Services, and the Clinical Commissioning Group to assist in a smooth transition.


Since then, with a stable Management structure in place, Nidhi has been able to concentrate on Governance and oversight of the home, including her favourite part of all - talking to the residents!


Vidhi

Vidhi van Manen

Job Title: Director

Joined: 2006

After her Master's in Cognitive Science (studying the brain from birth to old age), Vidhi committed her time to Oaklands in September 2006, introducing quality assurance systems to the home, setting out and sharing the business plans and vision, and connecting the Home with the community and volunteers. Her Dutch family took her to the Netherlands in 2011, where she pursued a degree in Nutrition and Dietetics and worked as a Community Dietitian for five years in Amsterdam, specialising in Diabetes, Irritable Bowel Syndrome and Underweight. Vidhi brought this knowledge and her person-centred driven practices back with her on her happy return to Oaklands in 2022. Now, as well as Governance, she enjoys getting involved in clinical discussions at the Home, ensuring Nutrition is brought to the forefront of practices, to optimise health and quality of life.


Purity

Purity Mugendi

Job Title: Clinical Lead

Joined: 2020

Having worked in the Care Home environment for almost 20 years, Purity has worked with other providers, thereby bringing a great deal of experience and insight to the team. Purity has vast experience as a Clinical Lead. Focused and determined, Purity will ensure that “things get done”, and done so in the right way: she enjoys guiding staff to achieve and maintain excellent standards of care. Purity is innately caring and therefore a fitting addition to the Home that is Oaklands.


Frequently Asked Questions about Oaklands Nursing Home

What types of Care is Oaklands Nursing Home registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oaklands Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Oaklands Nursing Home have?

There are 48 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Oaklands Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oaklands Nursing Home to the centre of Chester?

2.3 mile(s) as the crow flies, distance by road may be significantly further.