Fees do not include:
Private physiotherapy; Specialist herbal and aromatherapy treatments; Hairdressing; Chiropody; Dental treatments; Optician; Newspapers and periodicals; Private telephone; Certain personal preferences (such as specific TV); Dry cleaning; Transport to some appointments (where applicable)
No specified visiting hours but visitors requested to try to avoid meal times. Indeed, couples who have a partner resident at Oaklands may well like to join for meals and are very welcome to do so.
It is always nice to see visitors mingling and not standing on ceremony. Feel free to make a drink, sit in their relative's own room or any one of the sitting rooms, or even in the gardens. Please inform the Home before bringing any pets into the home; necessary arrangements will subsequently be made. Visitors are welcome to make use of the beverage facilities and help themselves. For the safety of the residents, please avoid visiting the Home if you have symptoms of flu; however, do stay in touch so that communications, updates and possible visits can be facilitated.
Ample parking at the Home, with parking spaces at the front and the back of the home. Access and exit from the grounds is through a horseshoe-shaped driveway i.e. entry and exit from different ends of the ground also bike stands at the front and side.
Oaklands Nursing Home has a Review Score of 9.3 (9.266) out of 10, based on 7 reviews in the last 2 years. Over all time Oaklands Nursing Home has 24 reviews.
Review from John Hamilton M (Husband of Resident) published on 27 February 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M D (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Makes Mum happy and singing her songs.
Able to bring your own furniture and put your own pictures on the wall.
Lots of different things on the calendar for next month.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Frank T (Husband of Resident) published on 27 February 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David J (Son of Resident) published on 21 February 2018
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.3 (9.266) out of 10 for Oaklands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.866 for Oaklands Nursing Home is calculated as follows: ( (71 Excellents x 5) + (11 Goods x 4) ) ÷ 82 Ratings = 4.866
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.4 Points relating to the number of positive Reviews for Oaklands Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 7 Positive Reviews ÷ 10 = 0.7
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Mar 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2018
Beth started working at Oaklands in October 2018 as a Nurse. She quickly made her mark; supporting the Manager in dealing with the day-to-day running of the Home, she soon took on the role of Clinical Lead and subsequently Deputy Manager. In Summer 2019, she was promoted to Manager and started the process of applying with the CQC for the position of Registered Manager; following application and interview, this was approved in January 2020.
Beth has over 20 years experience as a Registered General Nurse (Management, ICU, CCU, and surgical wards in various settings) and over 10 years experience in Management. Beth has added a number of improvements and we are positive that these will continue for the benefit of the staff and residents.
Job Title: Director and Nominated Individual
Joined: 2008
Following her degree in Modern Languages (French, German, Russian), Nidhi pursued a career at Deloitte where she qualified as a Chartered Accountant. Nidhi officially joined the family at Oaklands Nursing Home in November 2008, initially focusing on business development, quality assurance, day-to-day administration, contracts, billing and purchasing.
Her knowledge of the Home and its processes were paramount during the Home’s changes in Management in 2018. She worked closely with new Management, Social Services, and the Clinical Commissioning Group to assist in a smooth transition.
Since then, with a stable Management structure in place, Nidhi has been able to concentrate on Governance and oversight of the home, including her favourite part of all - talking to the residents!
Job Title: Director
Joined: 2006
After her Master's in Cognitive Science (studying the brain from birth to old age), Vidhi committed her time to Oaklands in September 2006, introducing quality assurance systems to the home, setting out and sharing the business plans and vision, and connecting the Home with the community and volunteers. Her Dutch family took her to the Netherlands in 2011, where she pursued a degree in Nutrition and Dietetics and worked as a Community Dietitian for five years in Amsterdam, specialising in Diabetes, Irritable Bowel Syndrome and Underweight. Vidhi brought this knowledge and her person-centred driven practices back with her on her happy return to Oaklands in 2022. Now, as well as Governance, she enjoys getting involved in clinical discussions at the Home, ensuring Nutrition is brought to the forefront of practices, to optimise health and quality of life.
Job Title: Clinical Lead
Joined: 2020
Having worked in the Care Home environment for almost 20 years, Purity has worked with other providers, thereby bringing a great deal of experience and insight to the team. Purity has vast experience as a Clinical Lead. Focused and determined, Purity will ensure that “things get done”, and done so in the right way: she enjoys guiding staff to achieve and maintain excellent standards of care. Purity is innately caring and therefore a fitting addition to the Home that is Oaklands.
