Orchard Manor Care Home

Acres Lane, Upton, Chester CH2 1LY
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9.7 53 Reviews
  • Orchard Manor Care Home, Chester
Orchard Manor is a 93-bed care home that is rated 'good' with CQC and offers a homely environment and family-like care for the elderly, catering for those who have nursing needs as well as dementia needs.

The home has a clear vision to have care and compassion at the heart of everything Orchard Manor do. The staff maintain an environment that is warm, caring, homely and conducive to the residents’ exercising distinct individuality.

The manager and the strong leadership team will support, guide and advise from the pre-assessment stage right through to the care needs required for the residents, offering the family’s peace of mind that loved ones are being cared for to the highest standards.

Residents have a secluded sensory garden to relax in during the warmer weather and a comfortable interior with spacious living areas, respecting individual's privacy while being excellent for socialising.

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Care Provided by Orchard Manor Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 93 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Haspey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (93)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Orchard Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,650 – £1,700
    • Self-Funded Nursing Dementia Care £1,650 – £1,699
  • (these prices are only a guideline, please contact Orchard Manor Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Orchard Manor Care Home Reviews (53)

Total of 53, showing 1-20
9.7

Orchard Manor Care Home has a Review Score of 9.7 (9.714) out of 10, based on 22 reviews in the last 2 years. Over all time Orchard Manor Care Home has 53 reviews.

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Review from P L (Mother of Resident) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter died at Orchard Manor in February this year after 21 months of continuous care. She was high dependency and met with excellent care, kindness and consideration consistently over her time there. She had been given a a prognosis from the hospital of 3 to 4 months but began to improve steadily
because of the attention she received. Every member of staff plays a part in looking after residents, smiles are freely given, attention is prompt, cleanliness guaranteed, laundry is turned around at speed, food is varied and generous but above all care needs are met with kindness and understanding and nursing is attentive and assiduous. Until her illness began to overcome her my daughter was contented, if she could not be in her own home she could be at home in Orchard Manor. The home is managed efficiently but not officiously, staff have regular input and requests from residents and visitors are usually accommodated. We never regretted choosing Orchard Manor from the start.


,


Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for sharing your heartfelt experience. We are deeply sorry for your loss, and it means a great deal to us that your daughter felt at home at Orchard Manor. Ensuring our residents receive compassionate, attentive, and personalised care is at the heart of everything we do, and we are truly grateful for your kind words about our team.Your family will always be a part of Orchard Manor, and you are all missed. Please know that we are here for you if you ever need anything. Wishing you comfort and strength during this time.


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Review from M M (Wife of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Orchard Manor Care Home gave 'end of life' care to my husband who had spent 5/6 weeks in the local hospital. Whilst he was only at Orchard Manor a short time, nothing was too much trouble for the Home to make him as comfortable as possible. I'm unable to judge the 'Activities' + 'Value for Money'
section due to the short time he spent there.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are truly sorry for your loss and are honoured that we were able to care for your husband during his final days.At Orchard Manor, we strive to provide compassionate, person-centred care, especially during such a difficult and sensitive time. It means a great deal to us to know that we were able to make your husband as comfortable as possible and offer support to you both.Please know that our thoughts remain with you and your family, and we are always here should you ever wish to reach out. Thank you again for your heartfelt words - they mean so much to our team.


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Review from P C (Brother of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother, and now my brother were and are very lucky to have been residents. A kind and always welcoming care home. Really feel part of a family.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your kind review. We're truly grateful for the opportunity to care for both your mother and your brother, and it means a lot to us that you feel like part of our family. Creating a warm and welcoming environment for residents and their families is something we take great pride in, and we appreciate you sharing your experience. Thank you for your trust and support!


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Review from G S (Sister of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident for over a year. Although younger than majority of other residents and cared for in bed, the staff recognise her limitations and whilst walking past always acknowledge her, say hello and when appropriate have a conversation.
Staff are welcoming to her visitors, are professional
and caring towards my sister. They understand how to meet her needs and show kindness to her. Little things such as a manicure improve her wellbeing tremendously. Well done to the staff at Orchard Manor Care Home.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your kind words and thoughtful review. We are delighted to hear that your sister feels acknowledged and well-cared for, and that the little touches, like her manicure, are making a difference to her wellbeing. Our team at Orchard Manor takes pride in providing compassionate and personalised care, and we're so pleased to know that you and your sister have had a positive experience. We'll be sure to pass along your praise to the staff. Thank you again for your support!


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Review from Angela S (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchard Manor will forever hold a place in my heart.
I was devastated to have to put my dear mum in a nursing home - but her needs were so great it became impossible to continue at home.
Right from the start my mum was treated with utmost care and respect.
I don't know how Orchard hired their staff
but even their agency staff were always so caring and respectful.
Mum's needs were extensive but were always met with a cheerful face.
In the inevitable last few weeks a member of staff would sit with my mum when I went home and would phone me immediately if she deteriorated.
I thank Orchard Manor with all my heart as I don't know what I would've done without you all.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your heartfelt review. We are deeply touched by your kind words and are honored to have been able to care for your mum. At Orchard Manor, we strive to provide compassionate and respectful care for all our residents, and it means the world to us to know that we made a positive impact during such a difficult time. Your appreciation of our staff, including our agency staff, is greatly appreciated, and we will make sure to share your feedback with the entire team. Thank you again for your trust and for allowing us to be a part of your mum's journey.


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Review from Cheryl W (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad lived at Orchard Manor for the last 3 months of his life having been discharged from the hospital into their care. We do not live in the area and have not had the opportunity to visit any care homes but had to make a choice quickly. Thankfully we decided on Orchard Manor, it turned out to be the
best choice.
Right from day one we were regularly updated with Dad's progress. The staff were wonderful, the nursing care was excellent and Dad was extremely well cared for in his final months.
We visited every weekend and were welcomed at each visit, the staff always made time to listen. The nursing staff on the top floor of Maple building felt like part of the family and we knew that when we left Dad each week he would be in safe hands and well cared for. Sadly Dad's illness progressed and he died within 3 months of arriving. We will be forever grateful for the loving, compassionate care given to both Dad and our family by the wonderful staff at Orchard Manor. Thank you from us all.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for sharing your heartfelt review. We are deeply touched by your kind words and are honoured to have been able to care for your Dad during his final months. Our team at Orchard Manor is dedicated to providing compassionate and attentive care, and it means the world to us to know that we were able to bring comfort to your Dad and your family. Your gratitude reaffirms our commitment to each resident and their loved ones. Please accept our deepest condolences for your loss, and thank you once again for your moving feedback.


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Review from Emma G (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I even start to say thank you to Orchard Manor Care Home. They looked after our Dad until his sadly recent passing, the love, care and attention shown to Dad throughout his stay here but also in his final days and to us as a family was unbelievable, we would not have got through the last days
without all of your support, all the staff were incredible and from the bottom of our hearts, we will always be grateful to each and everyone for everything you did for Dad. I hope whenever you hear Neil Diamond it will always make you all smile
Thank you all again.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your amazing review. Your Dad will be greatly missed by all, thank you for allowing us to care for him over the last 5 years, it has been a great privilege. We continue to strive to provide the very best of care to not only our residents but also are visiting families and we are so pleased you felt supported at such a difficult time. Our support will always be available to you and your family. Take care.


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Review from Susan L (Daughter-in-law of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always happy with the service and care of my mother-in-law. Keep me updated on all events and requirements for her. Nice to see the activities and time spent with residents. Kind and happy staff. Can recommend.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

We greatly appreciate your excellent review. Our ongoing goal is to maintain the highest standard of care and support for our residents and their families. It's truly rewarding to hear that you have observed our staff to be both kind and happy.


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Review from R I (Son of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are thrilled with the care my mother is receiving from Orchard Manor. The staff and everyone involved with her care are caring and we are kept in touch at all times. Cannot thank them enough for the love and utmost professionalism, highly recommend this care home enough..

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you very much for your kind review, it’s a true pleasure to care for your Mum. We are extremely pleased to continue to provide an exceptional service and we are very proud of the caring and professional staff team we have. Many Thanks.


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Review from S F (Husband of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault anything at Orchard Manor. The staff are very friendly and so caring towards all residents. It's such a lovely place. A big thank you to all the staff there for looking after me as well as my husband.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your wonderful review, it's our pleasure to care for your husband and welcome you and your family here at Orchard Manor. We will continue to provide the very best care to all our residents and relatives.


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Review from Mark A (Son of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum wasn't in your care for very long, we are so glad she came to Orchard Manor Care Home. Every member of staff, from management to the floor staff are all nothing short of amazing. The way you treated us like we were family, being there to talk to, making us a brew, offering us food, you
really are all on a different level and you all deserve every ounce of praise you receive. Thank you for everything you did for us, as a family, and thank you for the care you gave my mum in her last days, We will always be grateful that she got to spend her last few weeks with you.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your kind words, we continually aim to provide the very best care and support to our residents and their families, we are extremely pleased you experienced this. It was a true pleasure to care for your mum, thank you for choosing Orchard Manor. Always know that we are here if you need anything, take care.


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Review from Albert J (Husband of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the way that my wife is being looked after because she is bedridden and cannot communicate properly. I know the staff have some difficulty but they do a very good job and they are so kind to her and also to me when I visit her. They always make me welcome when I visit.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your review, it's a true pleasure to care for your wife and welcome you into the home, take care.


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Review from Catherine B (Wife of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, a dementia resident, has lived at Orchard Manor Care Home for three months. He has settled.
I find the staff are most caring and very supportive of me at this difficult time. I'm kept informed of my husband's care. Excellent doctor.
Decor - I think the bedrooms could be made more comfortable
and homely.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you for your lovely comments, we are extremely pleased that you find our staff to be caring and supportive, we always aim to provide the very best care to our residents. We will continue to work alongside our residents and relatives to ensure each bedroom is individualised to needs and preferences and welcome any input to ensure our rooms are as homely as they can be for our residents.


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Review from J W (Son of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you for your lovely review of Orchard Manor.


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Review from Lawrence A (Friend of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the pleasure of visiting Orchard Manor Care Home and was thoroughly impressed. The facilities are top-notch and well-maintained, providing a comfortable and modern environment for residents. The staff’s friendliness and attentiveness truly set this care home apart. Their dedication to making residents
feel at home and cared for is remarkable, especially considering it’s a relatively new establishment. I highly recommend Orchard Manor for anyone seeking excellent care and a warm, welcoming atmosphere.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you for your wonderful review, we are extremely proud of our team and the high standards of care they provide. We continually aim to provide the very best service and are pleased to hear that you witnessed this during a recent visit.


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Review from A O (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Orchard Manor Care Home in Chester for three and a half years. The staff are all absolutely amazing, could not fault anything. He was truly loved and cared for could not have wished for a better care home for my wonderful dad. Nothing was too much trouble. My deepest thanks to all the
friendly wonderful staff. I salute you all.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your wonderful review. It was our true pleasure to care for your Dad, please accept our deepest condolences, he is missed greatly by us all. Please take care, the team at Orchard Manor will always be here if you ever need anything.


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Review from M K (Son of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to Orchard Manor Care Home from a hospital. She arrived in poor shape. Thanks to good nursing and kind care my mum made a miraculous recovery. I live three hours away so my visits were infrequent but each time I was welcomed regardless of day or time. The strength of this home
lies in the quality of its staff from the senior nursing staff right through to the laundry persons. The staff work as a team. Despite the challenges of trying to meet the needs of a range of residents, the staff do so with kindness, respect and humour. Certain staff members stand out as going the extra mile in helping to make residents comfortable and this makes such a difference. I have just transferred Mum to a home near me. If I hadn't felt this to be necessary I would not have moved my mum away from Orchard Manor as I felt she was in safe hands there.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you for your very kind words, we are very proud of our staff and the high-quality care they provide. It was a true pleasure to look after your Mum (she is missed by all at Orchard Manor) we were pleased to be able to support you all with the transfer. Please take care.


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Review from Julie R (Daughter of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find it hard to put into words how amazing the team at Orchard Manor Care Home are. My dad was only there a short time but he was shown so much love and kindness as were our family. The staff will forever remain close to my heart. They are earth angels. Thank you.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your wonderful review, it was our pleasure to care for your dad and be able to support you and your family at such a difficult time. Please accept our deepest condolences. The team at Orchard Manor will be here if you need anything.


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Review from Keith S (Son of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Orchard Manor from 9th March 2020 through to 23rd July 2023. He was always treated well and with the utmost respect and dignity. While there the huge problem of Covid-19 was ever present with numerous lockdowns being imposed to comply with government and NHS restrictions.
The care home always made sure my father was kept safe and 'pod' visits were arranged and coordinated. Once restrictions were lifted, normal free access was resumed. I would have no problem in recommending Orchard Manor to any relatives and/or friends.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Hi, thank you so much for your kind review. It was our pleasure to care for your dad. Please accept our deepest condolences, he will be greatly missed. Please take care, the team at Orchard Manor will be here if you need anything.


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Review from H P (Daughter of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Orchard Manor for almost 5 years and we were made to feel very welcome from the beginning. She has had many ups and downs and at times is not easy to look after because of her condition - she receives great care from everyone and the wonderful staff on Willow 1st know just what to do.
Mum can't really join in with activities but they do their best to find something she can enjoy. All of the staff I have met over the years, no matter which role they do are friendly and helpful, not just to my mum, but they take great care of me as well. Their work can be very challenging and tiring but it's always done with care and humour. A recent request if a facility could be improved was listened to by the home management and I have been very impressed by the way they have kept me informed of progress on a regular basis without asking.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your wonderful review. We strive to provide the highest standard of care, and we are very happy to hear you feel your mum receives great care and you feel welcomed at Orchard Manor.


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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Orchard Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Orchard Manor Care Home is calculated as follows: ( (191 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 255 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard Manor Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Michelle

Michelle Haspey

Job Title: Home Manager

Joined: 2013

Hi, I’m Michelle, Orchard Manor's Home Manager, I have been with Orchard Manor since 2013 and haven’t looked back. I’m so proud to work in such a caring environment with amazing staff and residents.
I'm extremely passionate at ensuring each of our residents receive the best possible person centred care by a dedicated, well supported and trained staff team.


Sarah

Sarah Kay

Job Title: Deputy Manager

Joined: 2013

I am the Deputy Manager at Orchard Manor. You will witness me singing, dancing and generally having fun with the residents. I am passionate about making the resident's quality of life as enjoyable as possible. Knowing that the small things makes the biggest difference, I spend time with my families gathering which are the best songs for me to sing and what are the enjoyable hobbies that impact the most.


Frequently Asked Questions about Orchard Manor Care Home

What types of Care is Orchard Manor Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Orchard Manor Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Orchard Manor Care Home have?

There are 93 Single Rooms.

What are the Facilities & Services at Orchard Manor Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchard Manor Care Home to the centre of Chester?

2.4 mile(s) as the crow flies, distance by road may be significantly further.