Review from Martin S (Husband of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience

My wife has been in Orchard Manor Care Home for well over twelve months and I would not move her from here, they have been fantastic with her. The management is fantastic, their door is always open if you have any problems and are dealt with as soon as possible. The staff are brilliant, they treat all

residents and family with respect and care. The entertainment group are fantastic with all residents, putting on shows, taking them on trips out etc. The rooms are very large, clean and safe which makes the residents feel at home. Everywhere is kept clean every day. The lounge is where all residents can sit, watch TV, have drinks, snacks or just relax etc. I am so happy that my wife is in this care home.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Hi Martin, thank you so much for your wonderful review of our home. It's our absolute pleasure to care for your wife and have you both become part of our extended family. We always aim to provide the highest standard of care at Orchard Manor and it's lovely to hear that we are achieving this.

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Review from D V (Son of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience

Our mum has been in Orchard Manor for the last two months of her life. We could not have asked for better care or a care home for her. She really enjoyed her time here; the range of activities was amazing, the food was brilliant, and the staff were exceptional. From when she moved in, the friendliness

and kindness of the staff were second to none. They got to know her, and she felt at home here. As a family, we all felt very welcomed and enjoyed meeting the staff. We were amazed at how they remembered our names, and it made us feel comforted during our difficult times. All of the staff, from entertainment and cleaners to the care workers and nurses were amazing and professional. We would like to especially thank a few particular members of staff; you were truly amazing to her and made her feel so at home, and made us feel welcomed and comfortable during her last days. You were all so kind to us, and we will remember everything you did and the bonds we formed.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your kind words and, most importantly, for giving us the pleasure to care for your wonderful Mum; she will be deeply missed. We continually strive to provide outstanding care to our residents and family members. I am extremely pleased that you were able to witness this. The team at Orchard Manor will always be here to support you and your family if ever needed. Please take care.

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Review from Ramon B (Son of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience

The team at Orchard Manor have done a superb job during a very difficult period, due to Covid 19. They have cared for mum, whilst settling her into a new environment and all at the same time that the family have not been able to visit. We thank them wholeheartedly.

Reply from Alison Lancaster, Home Manager at Orchard Manor Care Home

Thank you for your review and kinds words towards my staff. Your mum has settled in beautifully and is a delight to nurse.

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Review from Gillian A (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience

The care home met all of my dad's needs whilst accommodating his personality and likes/dislikes. He was well cared for and the support I was given as his daughter was beyond words. I would truly recommend Orchard Manor - the home, care staff and management are all of the utmost quality as you would

hope and expect from a place where your members of your family may end up residing.

Reply from Alison Lancaster, Home Manager at Orchard Manor Care Home

Good morning. Thank you so much for such a lovely review. Your Dad was an amazing man and we miss him so much. We hope you are well and staying safe at this time. Once again thank you.

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Review from T B (Husband of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience

I have been most satisfied with the excellent care given to my wife at Orchard Manor.
The staff are always pleasant and polite and could not be more helpful. The rooms are well maintained. There is generally a good programme of entertainment for the residents. I would recommend this home to anybody.

Reply from Alison Lancaster, Home Manager at Orchard Manor Care Home

Thank you for your review, your wife is always smiling, that in its self informs me that my staff are delivering outstanding care. We cant wait to see you in our home again. We are hoping it won't be too long now.

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Review from Barbara C (Daughter of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience

My mother, aged 96, was admitted to Orchard Manor Care Home in a poor state of health at the end of May. Because of the excellent care she has received she is now looking very much better. She has severe memory problems but the staff are extremely caring and patient and she is quite obviously happy

and contented. There is an interesting range of activities and nothing is too much trouble for the staff. She loves the food and is eating far better than she has for a while. I recommend Orchard Manor to anyone who needs nursing home care.

Reply from Alison Lancaster, Home Manager at Orchard Manor Care Home

This is such a wonderful review, thank you so much. It is a pleasure to care for your mum, she has settled in beautifully to Orchard Manor. As the Manager, I am very proud of my team. I will pass on your comments, thank you.

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Review from Michael L (Son of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience

Even though my visit to see my Mum was a restricted a half-hour, due to COVID protocols, I was impressed by the professional way staff quickly checked me through the appropriate measures for an outside visit. My Mum was kept warm, both physically and emotionally with an extra blanket and clear guidance

from a member of staff who carefully helped her engage with the photos I had brought with me. The professional dedication shown by all members of staff who have supported my Mum has been brilliant. Thank you, everyone.

Reply from Alison Lancaster, Home Manager at Orchard Manor Care Home

Thank you for your review, it has been very challenging times for all care sectors during COVID-19 and the protocols we must follow have not always been welcoming, however, my staff have adapted really well and they will always ensure both resident and relative will have an enjoyable visit. We hope to see you soon.

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Review from A W (Daughter of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience

Orchard Manor have developed safe and helpful ways for residents and relatives to communicate which has felt so important in these times. Staff have helped me with things I would normally do when I visit to try and make sure Mum's life continues as normally as possible. One member of staff, in particular,

went above and beyond helping to sort out trying on and returning new slippers. Knowing staff look after residents so well cannot be underestimated.

Reply from Alison Lancaster, Home Manager at Orchard Manor Care Home

Thank you for your review and taking the time to comment, it has been very difficult throughout these months for all our relatives, but especially for you under your circumstances. I am very proud and honoured to have such devoted staff here at Orchard Manor, I will make them aware of your feedback and kind words.

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Review from Albert J (Husband of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience

The management and staff at this home are extremely kind and thoughtful to both the residents and relatives. They are always on hand to put the relatives' answers to any concerns they may have regarding their loved ones' health at any time.
The activities they provide are excellent, so is the cleanliness

of all areas.

Reply from Alison Lancaster, Home Manager at Orchard Manor Care Home

Thank you for your kind words, it is a pleasure to care for your lovely wife. We can't wait for the day you can come back into our home, we have missed you.

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Review from Gareth P (Son of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience

My father has been a resident at Orchard Manor for nearly 2 years now and in all that time I have been impressed with the treatment and care he has received. The staff are all very friendly and a lovely family-like atmosphere is prevalent throughout the home. As well as meeting all my father's needs

he is encouraged to and enjoys the activities that the staff put on to entertain the residents on a daily basis. Well done and thank you.

Reply from Alison Lancaster, Home Manager at Orchard Manor Care Home

Thank you so much for your kind words, Orchard Manor's staff will always ensure all our residents feel loved and cared for, and we aim to provide a high standard and quality of service to all our residents. Thank you for your support.

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Review from M T (Daughter of Resident) published on 26 July 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been in this home for five years. Sadly, she has just passed away with dementia. They have shown nothing but dignity to my mother. The care was excellent, and they always talked to her, even though she doesn't respond. I would put another relation in this home if I needed to.

Reply from Alison Lancaster, Home Manager at Orchard Manor Care Home

Thank you so much for your very kind words. Your mum and dad were very special to us all here at Orchard Manor and both are sadly missed. As soon as we are able we wish to invite you to our memorial garden for a service to take place in memory of your beautiful parents.

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Review from Roy T (Husband of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience

My wife suffered with advanced dementia and several other medical issues, after a spell in hospital they recommended a transfer to a care home for 4/6 weeks for further assessment and arranged a move to Orchard Manor Care Home.
My initial thoughts after visiting the care facility was to move her to

a home closer to the family once the assessment was concluded, however, having spent many hours at Orchard Manor I realised the important issue was the quality of care rather than the location, fixtures and fittings.
I found the staff had excellent connections with the residents and genuine concern for their wellbeing. Having viewed several care homes I decided Orchard Manor was the place I wanted my wife to remain, a choice which I do not regret.
Over the 6 months my wife was at the home it was pleasing to see that a good relationship built up with members of the staff who were always quick to help when necessary or if my wife was anxious when I was leaving.
The end of life care for my wife (and I0 made the experience easier to deal with.

Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you for your positive review, we appreciate how hard a decision is to find the right place for your loved one and we are pleased you felt Orchard Manor was providing quality care and the right place for your wife. Keep in touch, it's lovely to see you when you visit.

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Review from Bob B (Nephew of Resident) published on 11 December 2019
Submitted via Website • Report

Overall Experience

My aunt has dementia and has been a resident at Orchard Manor since August 2018. She always tells us that she is happy and is well looked after and everything I see when I visit backs that up. I think it is a very caring environment and that starts from the top. I have every confidence in the management

of the home and the work of all the staff.

Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you, Bob, for your positive review of our home. We the management are passionate to ensure everything is in place and the staff are able, trained and competent to provide the high standards. It is a pleasure to care for your auntie and to hear she tells you she is happy here.

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Review from Eddie K (Son-in-law of Resident) published on 29 November 2019
Submitted via Website • Report

Overall Experience

The care team get top marks for the tender, loving care which my mum-in-law receives in what is a very demanding environment. My family and I are extremely grateful for such commitment and kindness.

Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you, Eddie, for this positive review, although at times it can be demanding for our staff they strive to provide the tender loving care needed for our residents particularly those who have dementia.

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Review from Mike F (Son of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience

After two months in hospital, though receiving a high level of care, it became clear my mother was nearing the end of her life. She was in her nineties but had been generally alert so this outcome was slightly unexpected. As she would be unable to return to her own home, my wife and I were determined

that she should be able to pass her final days in a softer environment. Orchard Manor Care Home met our criteria and, fortuitously, was in the same area as my mother's home which meant that she still came under her local doctors' surgery. Surprised by her rate of decline, we did not know how much time my mother would have left. With this pressure on us to move her from the hospital, the team at Orchard Manor showed great professionalism and care in facilitating my mother's transfer as smoothly as possible. She was able to finish her days with dignity, surrounded by home comforts such as photos, flowers and tv. We will be forever thankful for the team's support at a difficult time.

Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you, Mike, for your review and for choosing Orchard Manor to care for your mum. It was a shame we didn't have the opportunity to care for Mum longer, but it was a pleasure to ensure her end of life care was comfortable and dignified.

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Review from Paul H (Son-in-law of Resident) published on 23 October 2019
Submitted via Website • Report

Overall Experience

It's never an easy decision to put someone into a care home but when the situation and conditions are difficult to deal with at home, selecting a care home is not easy. Our relative went into Orchard Manor and we had all the concerns that everyone has about the care their relatives need. Our relative

was resident for just over two years. The staff and facilities at Orchard Manor were excellent. We feel that he was really cared for and his needs tended to. The staff were also great with us as visitors. We were always made to feel welcome and asked to join in with social events held at Orchard Manor. We could highly recommend Orchard Manor to anyone considering a care home for their relative.

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Review from Dawn H (Daughter of Resident) published on 8 October 2019
Submitted via Website • Report

Overall Experience

My dad had a complicated condition that needed a lot of care. The staff were genuinely caring and compassionate in everything they did to look after him. I felt he was loved and looked after as much as he would be at home, we will always be grateful to Orchard Manor.

Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you for such a positive review. It was a pleasure to look after your dad, I will pass your gratitude to the staff who cared for him. It's lovely to read you felt the staff where compassionate, as this is always our aim.

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Review from Emma S (Daughter of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience

This is review is of the nursing section of Orchard Manor. My mum started off in the dementia area (where the carers were excellent with her) but improved so much that she moved to Maple. Not just the carers but all staff (e.g. kitchen team, laundry etc) are the strongest features. Great interaction

with residents and their families. Rooms are light and spacious, two common areas and a really well-maintained garden. Bits of the home are looking a bit dated but always clean. Very flexible on food if have individual preferences. Only criticism is that communication on how the place runs, who to talk to, what can or can't ask for etc was poor. And getting hold of anyone out of hours is impossible. An induction/welcome pack would be very useful. However, my mum has now left for general residential care as has improved again and would not hesitate to return her in future or recommending.

Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you for your review, we have now introduced a welcome pack for our new residents and family's as we took on board the vast amount of information required in the early stages. I am unsure why you struggled to get hold of anyone out of hours as our nurse carry a phone on them at all times but I will review this? It was a pleasure to see your mum become well enough to move to a residential setting and we would welcome her back with open arms should she ever need to return.

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Review from Stuart B (Son of Resident) published on 2 August 2019
Submitted via Website • Report

Overall Experience

My dad has been a resident at Orchard Manor for a while now. I can honestly say that he couldn’t receive better care anywhere. The staff are brilliant, caring and friendly and couldn’t do more for the residents in their care.
Thank you to everyone for looking after him so well. I don’t know what we’d

do without you.

Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you for your positive review Stuart. We also think our staff are brilliant and its a pleasure to care for your dad.

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Review from Peter R (Son of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience

My mother's care over the last three years has been excellent. Staff have been kind, friendly and caring. So a big thank you.

Reply from Jackie Jones, Home Manager at Orchard Manor Care Home

Thank you so much for your kind review, our staff being kind, friendly and caring is our ultimate goal and it's great that you recognise this is the case.

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