Overdene House Care Home

John Street, Winsford CW7 1HJ
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9.5 61 Reviews
  • Overdene House Care Home, Winsford
Nestled within a residential area of Winsford, Cheshire, Overdene House care home offers personalised residential and nursing care to older people.

At Overdene House Care Home, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. There is a range of tastefully decorated and well-equipped bedrooms; some having views across the garden.

The spacious home has a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. And the catering team prides itself on making mealtimes a sociable and stimulating part of each day, catering for any dietary requirements and preferences throughout.

By getting to know each individual resident at Overdene House, the team strive to create an inclusive environment in the home, with something on offer to engage everybody in the Overdene lifestyle. Whether it's the creative and varied activities programme or supporting residents to take some down time, they are committed to helping residents live life the way they choose.

Community is also a high priority at Overdene House, and the team encourage resident involvement in the Winsford neighbourhood by organising events with local schools, charities and businesses in the area.

Whatever stage of your care journey you are at, the team are there to offer you the support and guidance you need. Please get in touch if you'd like to find out more.

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Care Provided by Overdene House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Rachel Astles (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Overdene House Care Home Reviews (61)

Total of 61, showing 1-20
9.5

Overdene House Care Home has a Review Score of 9.5 (9.497) out of 10, based on 17 reviews in the last 2 years. Over all time Overdene House Care Home has 61 reviews.

Overall Experience

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Review from P H (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

With regret, I have to say Overdene House Care Home is on a downward spiral. On occasions I have done Mum's personal care. A lot of good nursing, care and kitchen staff have left, during the time Mum has been here. I chose Overdene from past experience for Mum. Mum is bed bound, dementia and needs continuing
care. It seems by some staff it's a person in a room. No management seem to care about these residents and their needs, in fact you don't see any management.

Reply from Clare Sheehan, Careline Advisor at Overdene House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you feel Overdene House is not operating as it should as the wellbeing and care of our residents is of utmost importance to us. Personal care is person-centred to ensure the most appropriate way to meet a person's needs, and we find that often residents enjoy their loved ones to be actively involved in delivering care alongside home staff. A member of the management team is in the home every weekend and we operate an on-call facility too with the names of the management team displayed in the home. Should you wish to discuss your loved ones' care, please do liaise with the home manager who operates an open-door policy and would be happy to help.


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Review from K L (Daughter of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly welcoming staff extremly clean care home. Food is freshly cooked daily, very nutritious healthy meals staff are very friendly, and very helpful and have made Dad's transition very easy.

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Review from Megan K (Relative of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a relative, I appreciate the kind and available help from all the staff. Thanks to all.

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Review from M J (Daughter of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Overdene after many long weeks in hospital she has been at Overdene for a few weeks now and we are so happy and appreciative of the care she has received as yet. We were welcomed by such a lovely caring staff that made us feel comfortable and settled in knowing that Mum would be cared
for, we were able to take the same bits from home to make her room feel more homely. Mum has truly settled in well. She loves all the food and enjoys the puddings. Her dignity and independence have been maintained safely for her, and she enjoys attending the activities and feels safe. We would like to say a big thank you to all care staff, nurses, KA, activity lady, HR, and management for their help and support in this transition period (such a caring, reassuring team.)

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Review from G P (Respite Resident) assisted by family/friend published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was excellent. All of the staff were so kind and helpful. Nothing was too much trouble. They went out of their way, far and beyond.
I would definitely come back here again if I needed to.
Thank you to all of the staff for all of the help and support given to me while I was in your care.

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Review from L M (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So, my words do not convey - our sincere thanks to all the staff at Overdene for all the care, kindness and compassion shown to our mum whilst she was with you for the last three months of her life. You, as a care team, are exceptional and a credit to your profession. We would like to say "a big thank
you" to management, maintenance and cleaning staff for keeping Mum's room and everywhere spotless! Wonderful food and laundry. Exceptional care and professional nursing staff, and for keeping us informed and involved in Mum's care.

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Review from S B (Friend of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend every two weeks and have been impressed with Overdene House Care Home. All the staff are friendly and helpful. My friend seems happy and very well looked after by everyone.

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Review from Patricia J (Daughter of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at the care home for three months and turned 100. his event was catered for and supported by the home. He had 15 guests who were made very welcome. The conservatory, bar area and terrace were nicely decorated, creating a real festive feel to the occasion. The carers were very helpful
and ensured Dad looked fab for his big day.

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Review from E J (Granddaughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Overdene helped us host a very special birthday party for our grandad.
The facilities available (a conservatory with bar and outdoor patio space) allowed us to surround him with friends and family on this momentous occasion, alot of who he gets to see very rarely.
The care home
provided sandwiches, chips and an incredible birthday cake which was beautiful and delicious! They also went all out on decorations buying balloons for him too.
The staff helped get my grandfather ready and checked in on us regularly to see if we needed anything throughout the afternoon (the party was just a couple of hours so as not to be too overwhelming). And as soon as he needed some rest, they were on hand to help settle him back into his room.
The staff also facilitated all of the tidying up and clean up afterwards, which was hugely appreciated as my parents were quite tired after the event.
Thank you very much to everyone that helped us, and thank you for looking after our grandad!

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Review from F C (Husband of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my wife needs 24-hour care and is unable to look after herself, then a nursing home and Overdene provide it all.

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Review from Dorothy H (Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm quite happy here.
Staff are nice.
Nobody likes to be in a home.
I settled in quite well.
Thank you.

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Review from Lewis W (Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with my experience in Overdene. I've been here for two months, and hoping to stay here permanently. I have never felt better in myself, and it shows family and friends who have been to visit and comment on how well I look - the best I've looked in years.

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Review from B S (Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from Valerie G (Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made very welcome by all the staff. All requests are met at all times. Day or night, staff go to great lengths to make sure that residents are well cared for.

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Review from Kevin H (Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The way I have been treated since being here has been excellent, and the management for Overdene should be proud of yourself and your entire staff. Thank you.

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Review from Louise M (Resident) assisted by family/friend published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival, all the staff were very welcoming and pleasant. The room was of a high standard and comfortable. Staff helped me to settle into all aspects of home life. I was pleased to learn laundry services were provided. The care provided by all staff was of a high standard and suited to my personal
needs. All in all, I felt well looked after and respected. Nothing was too much trouble for the staff.

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Review from C W (Son of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The only difficulty is gaining access to the building. Staff are busy, which is appreciated, but it can often take over 10/15 minutes to be admitted to see my mother. If this issue could be addressed in some particular way, it would be appreciated. I understand security is a priority though.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Overdene House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. We appreciate your frustration around response times for opening the front door and that you recognise the need for security at the home. We have recently employed a second home administrator to extend the hours reception is open Monday to Friday; however, this will not address the issue at night or at weekends. The home’s management team is implementing an increased presence in the home at weekends; they will be working in the administration offices near the front door. We will brief our staff to be more vigilant about the front doorbell, and we will also look into the possibility of enhancing our camera/door release technology. We hope these measures will improve the visiting experience.


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Review from J M (Wife of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with fantastic staff who are kindness itself. The care home is clean and very comfortable, and the place smells nice. Can't comment on some things as not relevant to my husband's stay in the care home because of it being end-of-life care and him only being there for just over a week.
However, the food from the kitchen smelt good. Safety and security were fine.

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Review from Deborah R (Daughter of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Overdene since December 2015. She took a while to settle, but now she loves it. All the staff are kind and understanding, making sure all her needs are met. She loves it when there are activities on, especially bingo and singing. If she's happy, I'm happy. I would definitely recommend
the home.

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Review from B H (Husband of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very well looked after.
The staff and the nurses are very good with her and have the compassion you would expect.

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Current Review Score: 9.5 (9.497)

Overview of Review Score

The Review Score of 9.5 (9.497) out of 10 for Overdene House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.497 for Overdene House Care Home is calculated as follows: ( (115 Excellents x 5) + (60 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 189 Ratings = 4.497

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Overdene House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2020

Recipient: HC-One

Date: Friday 28 Feb 2020 More details

Top 20 Large Care Home Groups 2019

Recipient: HC-One

Date: Thursday 28 Feb 2019 More details

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Frequently Asked Questions about Overdene House Care Home

What types of Care is Overdene House Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Overdene House Care Home provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Overdene House Care Home have?

There are 52 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at Overdene House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Overdene House Care Home to the centre of Winsford?

0.5 mile(s) as the crow flies, distance by road may be significantly further.